I recently bought a 2.0 superb and unfortunately it had the 'fix' just before I bought it.

It stalls when trying to take off from standstill just too often for it to be me.

I want Skoda to return the car to its original settings.

I know the alternative, and I will go down that route if I don't manage it with Skoda, but I am willing to give it a go with them first (and be a pain in the rear if they don't play ball).

Anyone managed to get them to do this? Anyone returned the car to them with complaints that they have helped with regarding the 'fix'

Never gonna happen. Sorry. Get it re-flashed to the previous software version by a third party.

VW Group can not reinstall an illegal defeat device that they claim was not illegal but they agreed.to remove from 1.2 million UK registered vehicles and millions more around Europe. 

Can they get away with doing something to a car that makes the car stall in the middle of traffic?

Good luck. Hope it turns out better than what my brother is dealing with at the moment. He should have got rid of it and taken the hit as soon as he got the problems after the fix had been done. 

They only get away with what owners are allowing them to.

If a vehicle has Safety Critical failings after 'The Fix' there is the 24 month Post Fix Guarantee that VW Group have given, peace of mind warranty.

http://gov.uk/contact-dvsa 

So make the official complaint to VW UK, contact your MP, and contact DVSA and formally complain about VW Group and the adverse and dangerous actions carried out on your vehicle in the name of cutting pollution supposedly and getting VW off the hook with the UK Government.

Edited 2 October, 20178 yr by Headinawayoffski

OK. Day 1 - Initial call:

"My car stalls after the 'fix, can the car be put back to its original mapping'"

"Sorry sir it can't be reversed"

"Can't be or won't be?"

"ummm - won't be"

"by Skoda or in any other way?"

"ummm by Skoda"

"So the answer to the question 'can the car be put back to its original mapping' should have been 'yes'?"

"ummmmmmm...........Skoda does not believe there is a link"

"What? Between you giving the right answer and the wrong answer?"

"ummmmmmmmmmmm.........independant testing shows there is no loss of performance with the 'fix'"

"So are you saying the car was designed to stall in the middle of traffic?"

"ummmmmmmmmmm..........independant testing shows there is no link between the 'fix' and customer complaints"

"So are you saying that any customer who believes that the 'fix' is abnormally effecting their car is wrong? All of them?"

"ummmmmmmmmm"

"Hello?"

"Ummmmm............Yes"

"They are all wrong?"

"ummmmmmmmmmm..........Yes, I suppose"

"So the customers are all wrong? And yet this customer knows the 'fix' is making the car stall and can be undone and Skoda customer service seems to state it can not be undone and doesn't stall the car. Who do you think knows more about the car? You or the people that drive them?"

"ummmmmmmmmmmm"

"Would you like me to answer that one?"

"ummmmmmm..............Skoda does not believe there is a link"

"Try again"

"ummmmmmm..independent testing shows there is no loss of performance with the 'fix'"

"Still wrong"

"ummmmmmm............independant testing shows there is no link between the 'fix' and customer complaints"

"Is that all that is written on your script?"

"ummmmmm..........."

"Sure there is nothing on the other side of the script?"

"ummmmmmmmmmmm"

"OK, talk to you tomorrow...bye"

I really, genuinely wish you weren't wasting your time.

11 minutes ago, Wino said:

I really, genuinely wish you weren't wasting your time.

I really, genuinely hope that is not the Great British apathy  I hear......

Join up with Harcus Sinclair and get nowhere too. BTW if you sell the car with a known problem guess who becomes liable for any losses?

1 minute ago, CWARD said:

Join up with Harcus Sinclair and get nowhere too. BTW if you sell the car with a known problem guess who becomes liable for any losses?

More apathy - very contagious

The car isn't for sale

8 minutes ago, S00perb said:

I really, genuinely hope that is not the Great British apathy  I hear......

Oh, if you have the finance and determination to involve legal folks you might get somewhere, but that somewhere won't be VAG group reverting to the old software.

More apathy from me. I didn't get the fix, I just got of my car as it was a pile crap. 

 

 

14 minutes ago, Wino said:

Oh, if you have the finance and determination to involve legal folks you might get somewhere, but that somewhere won't be VAG group reverting to the old software.

 

I wouldn't bother with it if I only wanted them to revert me to old software (I can do that myself - and probably will before too long) - I am aiming higher than that. But the starting point has to be - has anyone else done this, lessons learnt etc.

 

11 hours ago, S00perb said:

I want Skoda to return the car to its original settings

So this isn't what you want?

What is?

4 minutes ago, Wino said:

So this isn't what you want?

What is?

Not just my car, but to stop the dangerous practice of putting the 'fix' on cars and making them worse, not admiring they are worse and doing nothing to sort them out.

1 hour ago, Headinawayoffski said:

They only get away with what owners are allowing them to.

If a vehicle has Safety Critical failings after 'The Fix' there is the 24 month Post Fix Guarantee that VW Group have given, peace of mind warranty.

http://gov.uk/contact-dvsa 

So make the official complaint to VW UK, contact your MP, and contact DVSA and formally complain about VW Group and the adverse and dangerous actions carried out on your vehicle in the name of cutting pollution supposedly and getting VW off the hook with the UK Government.

Exactly. And I don't let anyone get away with anything......British Bullldogidness

DVSA:

DVSA web site takes you through loads of questions to eventually  get you to a number...

...to the wrong number -

So they put you through to a number that doesn't get picked up for 5 whole minutes

When it does

.... they say they are the wrong department as well and put you through to MOT standards

.........who don't pick up for 4 minutes

- they say its not them but vehicle safety branch in bristol and put you through

 

This IS the right department

I explain the problem (and the conversation with Skoda - which he seems to enjoy)

 

Vehicle safety knows all about the problem and are actively gathering evidence right now

A long conversation ensues - including these statements:

 "We are well aware of the issues of cars stalling"

"Chief Exec of VAG has promised to rectify all faults caused by the 'fix'"

"We are in no doubt that there is an issue"

"international vehicle standards in DFT are asking Skoda owners with this problem to complete the on-line safety defect report"

SO the form for anyone who hasn't caught galloping apathy:

https://forms.vosa.gov.uk/Vsdr/create

 

 

Edited 2 October, 20178 yr by S00perb

VAG are and have been getting away with lying to customers for the last 2 years in Europe about the fix ,amongst other things.they are just going to keep on denying it and it will only be resolved through court,there is a vag emissions group on Facebook with hundreds of examples like and worse than yours and it appears they will keep on lying until all the cars have been sold on and even worse when the 2 year goodwill guaranteed for repair ends there will be no resolve for owners,for some reason MPS, government,media don’t appear interested in the VW customers.so unless vag compensate customers to buy another vag common sense would be to never buy another VAG

They lied over the emission cheats and still nothing within the EU has been done to VAG. What on earth makes you think they'll suddenly become a caring company and come clean when they have no penalties against anything they have do?  Yes, they will continue to get away with it. You'll keep your car, they'll continue to sell others and the wheels will continue to turn.

 

Quote

Safeguarding the health and wellbeing of people living in the EU

Water, air pollution and chemicals are among people's top environmental concerns. To safeguard people from environment-related pressures and risks to health and wellbeing, EU policy aims to:

guarantee safe drinking and bathing water

improve air quality and reduce noise

reduce or eliminate the effects of harmful chemicals.

 

But totally ineffective when big business break the rules and cause one of the biggest environmental crimes ever. 

Edited 2 October, 20178 yr by CWARD

More galloping apathy. If you can't fight the small things, how you ever going to fight the big things? Our diets must have changed since the war.

You put your faith in a political union that supposed to protect the public with it legislation but when it comes to enforcing them you may as well **** in the wind. Try taking it up with your MEP and keep at it until it is resolved.

.

2 minutes ago, CWARD said:

You put your faith in a political union that supposed to protect the public with it legislation but when it comes to enforcing them you may as well **** in the wind. Try taking it up with your MEP and keep at it until it is resolved.

.

If you really want to turn this thread into yet another anti EU argument - seems a shame really....but

There is no policy at EU level to deal with this. Any effort to set appropriate policy at EU level has been blocked by individual member states protecting their domestic car manufacturers - namely THE UK. For things to be standardised you'd need member states to agree to the same MOT/TUV-equivalent test criteria and inspection cycle etc. etc. As usual, the UK dragged its heels, messed it up and wouldn't agree to use a shared test system!

@S00perb Don't be confused with my last post. You know the legislation that the EU brought in for Euro 5. VAG thought it would be cheaper and easier to just cheat the Euro 5 emission laws so they did and Germany gave them type approval (nothing to do with MOT or TUV testing) to sell it all over the EU.  The bodge up to fix the cheat has now made your car **** to drive so take action. As you can't complain to Germany, no UK laws have been broken ( we didn't give type approval) then you can only take it to your MEP to ensure the EU takes action against Germany who in turn take action on VAG.  Pointless complaining on a forum that can't do anything.

Not an anti EU rant but that is how the system works, so work it.

All these distractions while trying to sort something out. Jeez - you working for VAG or something?