Wrong alloys on new car..

[glosrich]

Get Skoda customer services involved if you have to.

[Gaz]

Silver looks fine to me - suits the blue.

 

Gaz

[rob_e]

can of plastidip and 30 mins of your time and those wheels can be any colour you want them to be..

 

or/. 

 

Maybe pop an ad in the classifieds see if anyone wants to swap with you?

 

 

[Auric Goldfinger]

1 hour ago, glosrich said:

Get Skoda customer services involved if you have to.

 

You'd have more luck phoning Tesco to be honest

[ahenners]

1 hour ago, Auric Goldfinger said:

 

You'd have more luck phoning Tesco to be honest

 

+1 worth a go but don't expect them to have your back.

[Dasan]

5 hours ago, Tim1631 said:

 

Doesnt look to bad to me!

 

Are they diamond cut?

Don’t think they are mate

[Dasan]

51 minutes ago, ahenners said:

 

+1 worth a go but don't expect them to have your back.

Car was ordered through motobility and they do have dealer clout..

[Dasan]

I’ve also just noticed it hasn’t got the red trim on the interior that I specified on the order.. something is definitely fishy..

[pist0nbr0ke]

9 hours ago, Auric Goldfinger said:

 

You'd have more luck phoning Tesco to be honest

 

But at least if Tesco got it wrong you might get Clubcard points?

[Ootohere]

Dansan, 

If from Motability it was ordered between you and the Motability Specialist in the Showroom was it not, all priced and specced up, signed for etc, and you had the password to make the payment, Motability bought it and paid for it.

 

If not what was agreed you wanted, then do not accept it, but then you should not have put in your password or driven it away.

[JT71]

Stick with them Dasan, they suit Race Blue far better than the Anthracite.  Which dealer supplied??

[Dasan]

6 hours ago, JT71 said:

Stick with them Dasan, they suit Race Blue far better than the Anthracite.  Which dealer supplied??

Lightcliffe in Warrington 

[SimonD316]

If they have a VRS with the right wheels in the showroom or as a demonstrator why not ask them to swap them over? Worst they can say is no.

[Dasan]

On 03/01/2018 at 20:46, SimonD316 said:

If they have a VRS with the right wheels in the showroom or as a demonstrator why not ask them to swap them over? Worst they can say is no.

Yes they said no. Refused to acknowledge they had made any mistakes so not even an apology. Disgusting service. I’ve raised it with Motobility whether I get anywhere with them who knows.

[Dasan]

On 03/01/2018 at 00:14, AwaoffSki said:

Dansan, 

If from Motability it was ordered between you and the Motability Specialist in the Showroom was it not, all priced and specced up, signed for etc, and you had the password to make the payment, Motability bought it and paid for it.

 

If not what was agreed you wanted, then do not accept it, but then you should not have put in your password or driven it away.

Yes they pulled the trick of leaving a cover over the car and starting the paperwork. So I signed it off. This is the third car I’ve had from new and I’ve never had this done to me before.

[Ootohere]

There you go then, 

you tell that to the Principal Dealer in writing, forward a copy to Motability Finance that own the car and you can have it exactly as you want with the wheels you want, 

and the Motability Specialised Sales person can get some retraining because they took the pith. 

 

The cars are well discounted but that is no loss to Dealerships.  The invoice price was signed by you showing what Motability paid.

[Falmouthboy]

17 hours ago, Dasan said:

Yes they pulled the trick of leaving a cover over the car and starting the paperwork. So I signed it off. This is the third car I’ve had from new and I’ve never had this done to me before.

Sorry to be contentious, but hardly an excuse for not checking the car thoroughly before you signed.  It may have been a sneaky trick but they now have the upper hand.

[KevC_Derby]

10 minutes ago, Falmouthboy said:

Sorry to be contentious, but hardly an excuse for not checking the car thoroughly before you signed.  It may have been a sneaky trick but they now have the upper hand.

 

I’m not sure the dealer has pulled any tricks at all in this instance.

[Guest]

As per above, no excuse whatsoever for not checking the car for bumps, scrapes, correct specification etc.  Even when the cover was removed, the buyer should have had the problem resolved or a resolution put in place (in writing) prior to driving the car away otherwise it's seen as a sign of acceptance. Besides, why on earth would a dealership go to the lengths of masking a problem when the law states you have 28days to reject the car?

 

It's exactly the same story with the trim, the buyer didn't spot this when collecting the car. As far as I can see there is no mention in the specs that red trim is std equipement.

 

You may have had an arguement about the 'default' car because despite your alloys being a no-cost option, the price list does state the car comes with anthercite wheels as std. But I'm afraid you've lost any credibility by accusing the dealer of deliberate foul play.

 

Looking at this from the dealers point of view, I'm not sure what they've done wrong. They offered you a std car from stock which you accepted, you bought it and drove it away. It's up to the buyer to make sure the spec was to their satisfaction. 

Edited 6 January, 2018 by Guest
alter text

[Auric Goldfinger]

5 minutes ago, Scot5 said:

 As far as I can see there is no mention in the specs that red trim is std equipement.

 

 

There are 2 coloured stiching trims for the Interiour. I think Silver stiching is default and the Red stiching is a no cost option

[Ootohere]

Scot5, 

it is a rather different procedure from buying a car or a lease when Motability are buying it and leasing it to you.

The Dealership employee has responsibilities as do the person leasing, as the money is transferred as they have the vehicle handed over.

I go inspect the car prior to the First Registration & PDI, and get the Owners Manual.

Then inspect closely before typing in the PIN.

I read what i am signing as well, and get the copies.

 

 

 

** See 'Checking car'.** 

Delivery of your car _ Motability Scheme.mhtml

What do I need to take when I collect my new car_ _ Motability Scheme.mhtml

Ordering your car _ Motability Scheme.mhtml

Edited 6 January, 2018 by AwaoffSki

[Dasan]

I’ve left it with Motobility to see if they can resolve it. On reflection it’s fine as it is an apology for ballsing my order up would suffice. If the dealer would have just been honest and said it’s not what we ordered I’ve made a mistake I could of sorted it there and then and been more than happy s He even lied to me and said silver alloys were standard do you think that is acceptable? As far as I’m concerned I’ll never deal with them again.

[silver1011]

The dealer is at fault.

 

They confirmed it was a standard car.

 

It isn't, it has an unwanted option fitted to it, the fact it's a no-cost option is irrelevant.

 

To fix this issue is going to be a pain for the dealer, their tact here is to play hard ball and hope you'll go away, then they don't have to do anything. If this is something that really bothers you then dig in and push hard for a satisfactory resolution.

 

You don't appear to be getting anywhere with the dealer, contact Skoda UK directly and ask them to open a case. They'll talk with their franchised dealer on your behalf, which can quite often result in a result that suits all parties...

 

http://www.skoda.co.uk/about-us/contact-us

 

I'm biased but anthracite and black alloys are bit last year now. Silver suits Race Blue the best...