Hi All,

 

I was wondering if anyone had any experiences where their Dashcam have been disconnected on purpose during a car service @ Skoda main dealership?

 

Last year i had my dashcam connected and filmed pretty much most of the service, catching the car cleaners turning the stereo up and dancing around the car.

 

This year, seems the dashcam managed to record the car cleaning part of the service, however not the actual service or the 'test' drive.

 

Any one have similar experiences?

1 hour ago, BCUK said:

Hi All,

 

I was wondering if anyone had any experiences where their Dashcam have been disconnected on purpose during a car service @ Skoda main dealership?

 

Last year i had my dashcam connected and filmed pretty much most of the service, catching the car cleaners turning the stereo up and dancing around the car.

 

This year, seems the dashcam managed to record the car cleaning part of the service, however not the actual service or the 'test' drive.

 

Any one have similar experiences?

If it were me servicing it I'd disconnect it,that's tantamount to spying how would you feel if I came to your job and stood over your shoulder whilst you were working ?

I've always told the dealer it's there and offered to disconnect it, but they've never wanted me to. 

 

I'm really not bothered.

A guy up our road was asked if he would turn off his dashcam whilst he was having his merc valeted by a mobile valeter to which he duly obliged...

Edited 26 October, 20187 yr by Loopylil

It is nice where the Technician films the Service, and really they should be filming the road test they do, the view to the front, 

and time and miles of the road test.

 

A member recently had a Dashcam switched off and lots of miles on their car and a bill for road test and diagnosis that the Warranty Company would not pay, 

and seemingly the Test Driver has had an Alien Abduction while out on the test, 'Lost in Space' or the likes.

9 minutes ago, Offski said:

It is nice where the Technician films the Service, and really they should be filming the road test they do, the view to the front, 

and time and miles of the road test.

 

A member recently had a Dashcam switched off and lots of miles on their car and a bill for road test and diagnosis that the Warranty Company would not pay, 

and seemingly the Test Driver has had an Alien Abduction while out on the test, 'Lost in Space' or the likes.

 

I seem to remember somebody on here lamenting the service videos. TBH I think they’re good. Certainly a way to build that dealer/customer trust IMO. 

Technicians with issues should ask the customer to disconnect it them selves.

 

If they tamper with it and it damaged anything as a result, they would be liable.

They should be trained and qualified technicians or mechanical engineers and unplugging a device should be within their capabilities.

Maybe not a fitter or valeter though.

 

Technicians doing diagnostics might well put thing off like the Radio, Heater, A/C. DRL's, or Dashcam, they can be doing electrical test, or have cars sitting with ignition on.

It is servicing and maintenance and passengers cars not Aircraft or Space Ships....

My camera system is the same as fitted to emergency servive vehicles, so unless they delve into the dashboard it will record everything including speed and location.

If they happen to ask me to turn the sustem off I will do it but would kindly ask why if they have nothing to hide. It is not just a dash cam it records everything.

 

 

John

4 hours ago, Offski said:

Technicians doing diagnostics might well put thing off like the Radio, Heater, A/C. DRL's, or Dashcam, they can be doing electrical test, or have cars sitting with ignition on.

It is servicing and maintenance and passengers cars not Aircraft or Space Ships....

 

Why is it so difficult for people to understand, that anyone working on a car is authorised to do work that was requested, nothing more or less without further authorisation.

 

A technician is certainly clearly "technically" competent to disconnect a USB plug, however the issue still stands that if something goes wrong as a result, who's liable? 

 

There was a huge kick off on Reddit over this and ultimately it boils down to, IF a technician objects, or it's company policy to not allow CCTV on company premises, the customer should be given the opportunity to disconnect it them selves, or take their business else where. 

 

It's not THAT difficult really.

 

Anyone with recording equipment should have a sign saying recording equipment active and discuss with the people they are asking to do work if they are accepting that there will be recording visual or audio or both.

29 minutes ago, Offski said:

Anyone with recording equipment should have a sign saying recording equipment active and discuss with the people they are asking to do work if they are accepting that there will be recording visual or audio or both.

 

Oh c'mon - by that very definition, you're suggesting that we shouldn't have them, as a LOT of people work out, in the public, where you indiscriminately capture them every day.

 

The difference being that on a company premises, they have a perceived right to privacy and if they wish to enforce it, they can, by asking you to turn it off, or take your business else where. 

 

Similarly, do you object to be recorded when on a company premises, when they have CCTV, i.e. the supermarket?  

 

By law, it's only illegal to do so, if you are on private property and do not have the land owners permission before hand. Similar laws that apply to photography. 

Edited 26 October, 20187 yr by gRoberts

Your car and dash cam are in and on someones private property and filming. In this case a Garage and workshop. 

So if obvious it is on then obviously the person responsible for the property and employees can ask the person, but likely they have left their property having handed in the keys at the service desk & signed agreeing to what ever service or enhancements / updates, software update to be carried out.

Maybe the reception person have gone out with them to do the visual check of the body and wheels before taking charge of the car where it is parked.

So that will be a phone call to them to ask if they agree to the recording equipment being switched off.

30 minutes ago, Offski said:

So that will be a phone call to them to ask if they agree to the recording equipment being switched off.

 

That's the point. They would be actively consenting/authorising someone to touch something other than what the car went in for.

 

Are you suggesting I can ask the emergency services or similar to disable their body worn cameras when entering my personal or business premises? 

 

What about vehicles with built in cameras such as the Tesla or Citroen C3?

11 hours ago, gRoberts said:

Why is it so difficult for people to understand, that anyone working on a car is authorised to do work that was requested, nothing more or less without further authorisation.

Hmm ,you do realise that your coming across as a bit of a pleasant fellow don't you ?

I had my dashcam disconnected on my Octavia during its second service last year, and they managed to bend the mini-USB connector while doing it!

It does tend to make you wonder what it is that they don't want you to see. They also put the car on variable servicing schedule without asking, even though it was quite obvious from the mileage (less than 8K in 2 years) that it should be on fixed, annual servicing.

This year the car is going to an independent service garage.

8 hours ago, 181ce said:

Hmm ,you do realise that your coming across as a bit of a pleasant fellow don't you ?

 

You've got to take the rough with the smooth. Why sugar coat it, that's why the world is turning to ****.

58 minutes ago, gRoberts said:

You've got to take the rough with the smooth. Why sugar coat it, that's why the world is turning to ****.

Nope ,I'm all for pragmatism and coming over all Zen-like.

3 hours ago, 181ce said:

Nope ,I'm all for pragmatism and coming over all Zen-like.

 

Peter Casey got your number 1 yesterday then?

 

On 26/10/2018 at 16:23, 181ce said:

If it were me servicing it I'd disconnect it,that's tantamount to spying how would you feel if I came to your job and stood over your shoulder whilst you were working ?

Quite happy for people to watch me and ask questions while I'm working on their property. Why would I need to be secretive about anything I do when the customer is paying me?

It does seem to be so simple just to tell people you hand your car over to that there is a Dash Cam or recording equipment. They can tell you TGTF if they want.

Maybe not that there is a Tracker, after all Dealers and Courtesy Car Providers do not tell you when there is a tracker in a car, and there are many with them. 

Demonstrators and Media / Launch cars included.

http://garagewire.co.uk/news/why-you-need-to-beware-of-dashcams-in-your-workshop

 

Edited 27 October, 20187 yr by Offski

On 26/10/2018 at 16:23, 181ce said:

If it were me servicing it I'd disconnect it,that's tantamount to spying how would you feel if I came to your job and stood over your shoulder whilst you were working ?

I don't mind them disconnecting it with consent.

 

Just funny how I lost 1/16 of a tank with 4 miles and 46 mins run time on the infotainment and was curious to find out why this was.

 

Surely during the test drive after the service they are no longer on private land... courtesy of plugging it back in after the service would also be nice.

Was it because the car was sitting idling a long time if only 4 miles on the milometer from handing in your car to collecting the keys again.

 

Did you tell them you had a Dashcam running, and what was the car getting done to it just the service?

4 miles is not much of a road test.

1 hour ago, mac11irl said:

eter Casey got your number 1 yesterday then? 

Ehh no.....be a bit like Boris being elected PM

BMW have a sign up at service counter saying that dashcams will be disconnected during service. They state Data Protection.

 

I know the legislation it's part of my job, and that is BS. However I'm not concerned enough to bother about it, I just wish they'd plug it back in when they're done.