I took delivery of my Karoq 2.0 litre diesel 4x4 Edition mid November, I must say I am very pleased with it.

 

Although I had an issue this week , I .tried opening the fuel filler flap to add Adblue and it wouldn’t open.  It transpired it was a faulty solenoid motor, has anyone else experienced this?  

Not great for an 8 month old car

 

 

Don’t know if same reason, but when  IWent to put fuel in car the flap would not open. Telephoned dealer where I bought car one year ago and he advised slapping cover. It has not worked. He said to call in to dealership and they would try. Problem is I don’t have much fuel so can’t run around trying solutions. Thanks for post. I will speak to dealership and ask if they have any knowledge on faulty solenoids.

It would be nice to have the facility as found on older motors, a strap in the boot area to pull in cases of emergency...........

I agree, if you are going to use any form of technology it has to have some fail safe in critical areas. I have a reasonable amount of fuel in the tank so can make it to dealership, but not often! The nearest is located near the Dartford Tunnel, just off the M25. A place to avoid if you can, especially if low on fuel. I dread to think what I would have done if away from home on a motorway

What about using Škoda Assist to convey you to the dealership? 

I had a similar experience when trying to refuel for the first time.  The only way the fuel fap would open is to give it a sharp tap in the centre of the flap. The dealer did warn me that it is a known problem. Perhaps the latching is a bit too intense.

 

The Karoq  fuel flaps are a real PITA. I get the same thing happening with mine and you should see some of the strange looks I get at filling stations when I start slapping the flap.

1 hour ago, Karock said:

I had a similar experience when trying to refuel for the first time.  The only way the fuel fap would open is to give it a sharp tap in the centre of the flap. The dealer did warn me that it is a known problem. Perhaps the latching is a bit too intense.

Same thing with me first time I tried to refuel, I ended up with the handbook out and then after much head scratching an old fashioned thump finally sorted it! 

Thanks for all your help. Still nothing works. I think it might be a computer glitch. Fuel gauge is less than a quarter, so enough to get to dealership a couple of times. Infotainment centre says 305 mile range. I know my 1.5 tsi is pretty good on fuel, but not that good! Given the discrepancy between data I don’t know what to believe. The biggest regret is that this appears to be a common and numerous problem across the VW group. So why hasn’t it been designed out!!!! Off to dealer tomorrow so leave it to them to fix. In the meantime using my wife’s 8 year old ultra reliable Honda Jazz.

It shouldn't be too difficult to rig up some sort of emergency release.....appears to be a simple shoot bolt type solenoid that only works if the flap is closed before the central locking is activated.......looks to me as if the main hurdle is getting the boot trim off....? 

Been to Skoda Dartford. They could not have been more helpful, really professional  staff. Turns out the motor/solenoid is faulty, so no slapping would ever have succeeded. Alas parts have to be ordered, but helpfully they have disengaged ( polite for broken off) faulty part so I can drive and refuel.

A familiar problem on other models. The solenoid fails. The locking pin rotates into the cap to lock it.

 

Some of us removed the risk by cutting out a small piece of plastic on the cap so that it would never lock shut again.

 

Lets you sleep easy.

 

Anyone had fuel stolen recently???????

27 minutes ago, BoxerBoy said:

A familiar problem on other models. The solenoid fails. The locking pin rotates into the cap to lock it.

Some of us removed the risk by cutting out a small piece of plastic on the cap so that it would never lock shut again.

Lets you sleep easy.

Anyone had fuel stolen recently???????

Indeed, I was looking at 'trimming' down the pin so that it's purchase area was less thereby allowing the flap to be 'popped' with a little bit of gentle force......but you are right, the risk of fuel theft is low thus the locking cap is not really needed.....in fact the fuel thefts I'm aware of recently (Facebook) were all performed by sticking a drill / screwdriver through the tank.

What you describe is exactly the temp solution the dealership deployed. I have come to the conclusion that the fuel flap is so flimsy it can be prizes open in any case. So the notion that your fuel is safely locked away is pure illusion.