My car has 2 ongoing faults both occurring during the last year of the warranty.

Both issues were investigated by a skoda dealer with new parts fitted and software updates performed as solutions. 

 

Both issues are still present yet my warranty is due to end within a week. 

My local dealer informs my I should bring the car in before the warranty expires as any work will be performed under warranty. 

 

I understand what I was told by the dealer service agent but I was under the impression that with faults/issues that were investigated during the warranty period and are still present they are still treated as warranty issues even if the warranty has just expired? 

 

Any advice appreciated. 

 

Thanks. 

 

I had ongoing issues and I was told that because they were reported before the warranty expired they would honour the repairs, when it came down to it they denied all knowledge. Make sure you get any information in writing because you can't trust any of them.

Any new parts that are fitted are only under warranty until the car's initial warranty runs out so if you get a new part fitted one day before the warranty runs out, that part's warranty is only for one day.

 

If you have reported a fault prior to the warranty running out and an attempt has been made to repair it but the same fault is still present after the warranty has ran out it should be repaired/fixed free of charge because in effect it was never repaired/fixed properly in the first place but I agree that you should get it in writing from the dealer that it is an ongoing fault and will be covered under warranty just to be sure.

Most main dealers have a standard 12 months parts and labour warranty (not manufacturers unless it's on-going defective parts) on any and all work done on said vehicle. Whether that's paid for work or warranty work 5 minutes before the warranty ends.

Also there is a big difference between work that was vaguely talked about during warranty but nothing actually done and repairs there were actually carried out. 

Edited 4 December, 20196 yr by Gmac983

The warranty of the replaced parts isn't relevant here.

 

A specific fault was reported whilst under warranty. That fix hasn't resolved the issue.

 

Contact Skoda UK and ask them to raise a case. Be sure to do it on the Live Chat, clarify that the fix will be seen through to completion, even after the warranty expiry date, and click the 'save transcript' button.

1 hour ago, silver1011 said:

The warranty of the replaced parts isn't relevant here.

 

Yes it is. 

 

I wasn't only responding to the OP, I was also responding to SuperbTWM and GAG's posts.

SuperbTWM and GAG were responding to the OP though. We're all saying the same thing.

 

The parts fitted haven't fixed the issue, so the length of the warranty on the replacement parts doesn't affect the OP and is therefore not relevant here.

 

The issue was reported prior to the warranty expiring, if the issue persists after the expiry of the warranty the dealer is still obliged to fix it.

Having fought with my dealer and Skoda UK over the years over many warranty issues the situation as of a year ago was such.

 

If a warranty repair is carried out involving no financial contribution  from the customer, no extra warranty is offered beyond the vehicles original warranty. So if it's repaired in the last  week of warranty, and it breaks say a month after the  vehicle warranty expires, Skoda does not have to help you. This is clearly in the warranty terms and conditions buried on their website somewhere.

 

You will then have to argue your case based on consumer law.

 

If however the customer has paid something, even £1, towards a repair, warranty or otherwise, Skoda UK and the dealer will warranty the parts and labour costs for 2 years/unlimited mileage.

 

2 points, the paperwork AND submission of a claim to Skoda UK must be done before the warranty expires.

 

If you get work done as "goodwill", whether in the warranty period or beyond, do try to get them to agree a financial contribution from yourself, it could be as little as £1, that will secure the 2 year/unlimited mileage warranty on the repair.

 

If a dealer fails to repair a car under warranty having got authorisation from Skoda UK, then Skoda UK might not be willing to authorise another repair. Then the dealer will have to foot the cost. When Skoda UK audits warranty work, dealers can get hefty financial penalties for claims that were unsuccessfully repaired.

 

Goodwill outside the warranty period has a set of rules, often referred to as the "matrix". This involves time out of warranty, mileage, service history, customer loyalty and a secret negotiation between the dealer and Skoda UK as to how to split costs. The customer often will be asked to contribute to offset the dealer cost, always try to negotiate, initially via the dealer. Getting a case raised with Skoda and allowing you access to speak directly to a Skoda UK case manager is never easy and don't assume they are any easier to deal with than your dealer, they too may just say no.

 

 

 

My issues were investigated and 'fixed' within warranty. 

 

Fixes have failed within warranty and this duly reported to the service manager of the dealer that conducted the work. 

 

My warranty expires next week and due to work schedule my car will not be at the dealer now until after Christmas. 

 

Simple fact from my perspective is that the dealer failed to solve the problems. Irregardless of SKODAS shambolic fault finding processes they in my opinion are duty bound to solve the issues that develop within a warranty period? 

 

 

Of course issues that have been looked at and attempted to be repaired during the warranty period almost certainly should be made good at no cost to you @Whenwillilearn is not your fault the dealer couldn't get it right the first time. 

 

My other points which seam to be passing by @silver1011 are in response to 

On 04/12/2019 at 20:22, SuperbTWM said:

I had ongoing issues and I was told that because they were reported before the warranty expired they would honour the repairs, when it came down to it they denied all knowledge. Make sure you get any information in writing because you can't trust any of them.

 

Absolutely no way can you rely on word of mouth with any dealer, got to be belt and braces. 

 

And:

On 04/12/2019 at 21:05, GAG said:

Any new parts that are fitted are only under warranty until the car's initial warranty runs out so if you get a new part fitted one day before the warranty runs out, that part's warranty is only for one day.

 

If you have reported a fault prior to the warranty running out and an attempt has been made to repair it but the same fault is still present after the warranty has ran out it should be repaired/fixed free of charge because in effect it was never repaired/fixed properly in the first place but I agree that you should get it in writing from the dealer that it is an ongoing fault and will be covered under warranty just to be sure.

 

Any and all parts fitted (or repairs) whether a warranty fix or payed for work will have a 12 month parts and labour guarantee on said work. So to be clear if you had work done on the last day of warranty those repairs and parts would have a further 12 months guarantee. 

 

Of course any unresolved issues started or at least officially reported during the warranty period must be made good. I was not disputing that fact. 

More information around timing is needed from the OP, however there seems to be quite some confusion around this situation.

 

The warranty applied to replacement parts fitted under warranty, but after the vehicle warranty has expired isn't being questioned here.

 

The point here is that the car was repaired under warranty. The repair hasn't fixed the issue. The vehicle warranty has since expired.

 

We're not disputing the failure of replacement parts, or any warranty applied to those parts.

 

Its the fact that the fault reported whilst under warranty remains present. There is therefore an obligation on the dealer to make good the fix of the fault that was reported before the expiry of the warranty.

 

If the parts fitted temporarily solved the issue, and then failed again shortly after, then that is different. Even then though I'd be disputing the dealers work, if new replacement parts are failing in quick succession, then this suggests the dealer is working on fixing the symptoms and not the cause.

 

Ideally, the OP, after having the issue first diagnosed, and then noticing the fix hadn't resolved the issue, should have returned the car straight away. The longer it is left the more wiggle room the dealer has to play the 'shorter parts warranty' card. Their advice to get the car booked-in before the warranty expires supports this.

 

This was why I recommended speaking to Skoda UK and asking for clarification, ideally in writing, before the warranty actually expires.

 

Edited 6 December, 20196 yr by silver1011

Always best to read and understand the T&C's of the Manufacturers warranty.

Ask Dealership Staff or Reps for the Manufacturers Warranty where they get what they say from if different from the T&C's.

Remember just because it is in the T&C's that might not match UK Consumer Law in England / Wales, Scotland or Northern Ireland or the EU.

SKODA_Warranty_Terms_November_2018.59c8de521ff537083074db669bd4a47d.pdf

Edited 6 December, 20196 yr by Roottootemoot

3 hours ago, Gmac983 said:

 

 

Any and all parts fitted (or repairs) whether a warranty fix or payed for work will have a 12 month parts and labour guarantee on said work. So to be clear if you had work done on the last day of warranty those repairs and parts would have a further 12 months guarantee. 

 

 

 

In the UK, that is not true for Skoda cars.

 

Look at the New Car Warranty Terms and conditions

 

SKODA_Warranty_Terms_November_2018.59c8de521ff537083074db669bd4a47d.pdf

 

"REPLACEMENT parts warranty 
All ŠKODA Original replacement parts carry a parts warranty for a period of 2 years/unlimited mileage, from the date of purchase. Items with warranties in excess of 2 years will be advised to you at the time of purchase. The 2 year parts warranty does not apply to parts fitted under the terms of the VEHICLE warranty, which are warranted for the remaining period of the vehicle warranty.”

 

Damn....George beat me to it!!

Edited 6 December, 20196 yr by xman

7 minutes ago, xman said:

In the UK, that is not true for Skoda cars.

 

Look at the New Car Warranty Terms and conditions

 

I clearly stated in my OP on the subject that it was not a manufacturers warranty on any replacement parts and labour. This parts and labour warranty would be with the dealer, as the situation in point is near the end of a manufacturers warranty. 

 

On 04/12/2019 at 21:17, Gmac983 said:

Most main dealers have a standard 12 months parts and labour warranty (not manufacturers unless it's on-going defective parts) on any and all work done on said vehicle. Whether that's paid for work or warranty work 5 minutes before the warranty ends.

Also there is a big difference between work that was vaguely talked about during warranty but nothing actually done and repairs there were actually carried out. 

 

3 minutes ago, Gmac983 said:

 

I clearly stated in my OP on the subject that it was not a manufacturers warranty on any replacement parts and labour. This parts and labour warranty would be with the dealer, as the situation in point is near the end of a manufacturers warranty. 

 

 

 

To my knowledge all Skoda UK dealers have a Skoda

backed warranty policy on dealer repairs using genuine Skoda parts.

 

2 years/unlimited mileage.

 

If it's a valid and aithorised claim within a vehicle new warranty period, the new car warranty t&c apply. No warranty beyond original car warranty.

 

 

 

 

 

 

 

So no dealer backed warranty on repairs they have done then?

AC (at 2 seperate dealers) lead me to believe they have a 12 month parts and labour on any repair work they do, whether it was something originally claimed under warranty and now out of manufacturers warranty or seperate paided for work. For example if someone had a warrantable repair towards the end of a standard manufactures warranty but there was some further issue later on (crucially with the same issue or associated) out with the standard manufacturers warranty the dealer would cover it within the terms of their 12 month guarantee from when they did the work. 

I wasn't disputing skoda's own T&Cs. I just assumed perhaps wrongly (or maybe AC bs) that all main dealers would have a similar parts and labour guarantee. 

 

No problem either way, 

I shall stand corrected. 

Edited 6 December, 20196 yr by Gmac983

If your vehicle is repaired under the vehicle's warranty there is no additional warranty to the parts or labour used beyond the vehicles initial warranty. ie fitted a day before the vehicle warranty expires there is only one days warranty on the parts. 

 

If within a reasonable time scale, which is not defined but possibly within a month, there is a fault with the workmanship of the fitting of the part or misdiagnosis ie the repair did not resolve the problem, that would be open to challenge and should be fixed under the initial warranty because it is a failed repair which was carried out while under warranty.

 

If it was a case that the same fault "came back" after more than a month it would not be dealt with under warranty but may be dealt with under a goodwill gesture

 

As has been pointed out, this is clear in Skoda's T&Cs. 

 

Any repair carried out by a dealer after the initial warranty of the vehicle has expired would be covered by the dealers parts and labour warranty.

Edited 6 December, 20196 yr by GAG

26 minutes ago, GAG said:

As has been pointed out, this is clear in Skoda's T&Cs. 

 

Nothing was said otherwise re skoda t&c's. 

 

26 minutes ago, GAG said:

Any repair carried out by a dealer after the initial warranty of the vehicle has expired would be covered by the dealers parts and labour warranty

 

^^^just what I said in my first post in this thread in an attempt to offer some form of comfort to the OP, that however their own on-going issue goes for them, they should have more than one option to pursue whether that is under skoda warranty (or at a stretch a gesture of good will from them as has been said) which is as it should be in this case or, as an alternative under dealer warranty/guarantee or whatever goodwill the dealer may offer. 

 

Either way, OP's claim should be a slam dunk manufacturers warranty job. 

Edited 6 December, 20196 yr by Gmac983

@xman Pointed out about making some part of a payment when Manufacturers Warranty work is done.

 

There are members on here that required new engines under manufacturers warranty so £4,000 worth of parts and labour and they paid something towards the bill, just a few quid for the likes of a new air filter to be fitted at the same time.

 

That is enough when that replacement engine goes t!ts up as some have done as they were like for like engines.

 

Some managed to get Skoda UK to put an extended warranty on a car that was nearly 3 years old and required a new engine or DSG, because Skoda / VW were taking the Michael knowing that they were still producing rubbish engines and boxes and fitting them.

 

Then there was Extended Warranties where Skoda / VW did deals with Underwriters and covered the costs because again, there were known faults and Skoda/ VW were the ones that knew.

New parts under an Extended Warranty or Aftermarket Warranty are covered under the 2 year part and labour warranty.

Gmac983

 

That is not how your OP reads. You stated in that " Most main dealers have a standard 12 months parts and labour warranty (not manufacturers unless it's on-going defective parts) on any and all work done on said vehicle.Whether that's paid for work or warranty work 5 minutes before the warranty ends".  (my bold)

 

That is not the case. The warranty on the parts runs out with the initial warranty. It would only be if the repair did not fix the initial fault, that further work should be carried out under the initial vehicle warranty.

 

The only way there would be a further 12 months warranty, which would in fact not be a further 12 months, it would be a new 12 months dealer warranty on the repair, would a be if the repair was carried out after the initial vehicle warranty had expired and the owner had paid for the repair. 

 

In any event, none of this debate helps the OP of the thread who will hopefully get the problem resolved under the manufacturers warranty because of the initial repair not fixing the problem.

Edited 6 December, 20196 yr by GAG

Posted in error

Edited 6 December, 20196 yr by GAG

You even said it when quoting my own words back to me, then again just below in your own text. Dealer backed! I have had first hand experience of this myself on a serpentine belt and tensioner issue that was initially repaired under warranty but repaired again 8 months later at 4 months out of warranty. Within the dealer backed 12 month warranty.

Anyway, as has been said already here this is not really relevant to OP's case but was relevant to how you @GAGworded your first post here. You have since clarified what you meant and I fully agree with what you're saying, let's not further disagree over slight wording differences and get back to topic.

 

Apologies to OP... 

OT, but kind of relevant as the thread winds down.

 

Most amazing thread i read on here was the member that had a cam belt done by an independent but using OEM parts and when that failed they managed to have Skoda replace that engine at their expense.

^^^Yep saw that one too. Dead jammy. 

Amazing but true?