I stay in Uk and have a 70 plate Kamiq and am having real problems with my ?ocal dealer re service intervals. Mycar is approaching a year old and my dealer Parks of Hamilton have given three different answers re the first service. Initially they stated it was six months changed their answer to two years and are now saying it should be yearly. I contacted Skoda who are adamant its yearly.

can anyone assist with a definintive answer.

Six months is nonsense.

Most Kamiqs in the UK will be on fixed term servicing which is either every year or 10,000 miles (actually 15,000km, so the alert is closer to 9400).

Some Kamiqs will be on long life servicing which is up to 2 years or 20,000 miles, but this will be checking the condition of the oil, so may come up earlier. Generally this is only cars doing high mileage.

Has your service indication  come on. Look in settings car look for service it will tell you there how long left in days and miles if it is set to variable that's 18500miles 2 years  if fixed thats 9500 miles or 12 months the first is for people who do more than 10000 a year. If variable ask to have it set to Fixed 

Edited 31 August, 20214 yr by skoda1982

@Bill65  I feel for you.  They were bad enough when Gordon is a moron stalker the showrooms, they are worse now.

 

Did you ask to have the car put on Fixed Service intervals and not left on Variable?

It left the factory and got to them set at 24 months / 18,000-20,000 miles.

 

If it shows an Inspection Service due that is their error, and if an Oil change due that was them at it.

 

I suggest you put your car no place near Parks Hamilton, any Parks branches.

 

Henrys are not perfect but better than Parks, which is easy to do.

 

Skoda should make things clear. They have websites but even Skoda UK Customer Services can not read or comprehend.

 

If you want Annual / Fixed Servicing then opt for that.

 

http://volkswagen.co.uk/en/owners-and-drivers/servicing/service-plans/service-schedules.html

 

Example, not a recommendation.

https://iautouk.com/service/car-servicing/skoda-servicing/skoda-longlife-servicing

 

 

 

Edited 31 August, 20214 yr by e-Roottoot

Thanks for the helpful replies. First of all my original post was inaccurate in that Skoda have told me from the start that the first service is after two years or 18500 miles. However Skoda are refusing to contact Parks re this who in turn refuse to contact Skoda.

Anyway as per advice ive checked service settings on the car display which is in line with Skoda in that it states inspection due in 14200 miles or 386 days and oil change service in 13800 miles or 371 days.

As my car has done under 5000 miles it appears that Skoda are correct in this instance however I think this will be my last Skoda due to the general lack of assistance.

3 hours ago, Bill65 said:

Thanks for the helpful replies. First of all my original post was inaccurate in that Skoda have told me from the start that the first service is after two years or 18500 miles. However Skoda are refusing to contact Parks re this who in turn refuse to contact Skoda.

Anyway as per advice ive checked service settings on the car display which is in line with Skoda in that it states inspection due in 14200 miles or 386 days and oil change service in 13800 miles or 371 days.

As my car has done under 5000 miles it appears that Skoda are correct in this instance however I think this will be my last Skoda due to the general lack of assistance.

They are so close, in miles and date, so you get them done together.

This is a maximum and it is whichever (distance or time) comes first.

However, if it is more convenient or sensible (eg if going on a long road trip), no problem doing it done slightly early.  

It is so close because it is a nonsense.

 

There is no 'Inspection Service'   then a Oil & Filter Service. 

 

Even though a member was conned recently where a Dealership charged for an Inspection Service without doing an Oil and Filter change.

 

There were Minor & Major Services, year about.  Then they called them Interim & Major Services.  This was Fixed Service Intervals.

Then the con was a Major & then a Major service if on Variable Servicing.

Only the 1st Major was a Minor with a pollen filter change, but cost the same as a 2nd Major that might or might not get parts replaced.

 

Now we are on Oil & Inspection Services and Extended Scope as an extra each 3 years, or 3rd service.

 

They are confused and hope to confuse customers.

 

Then Parks of Hamilton did something different when they offered 'Special Servicing' in Bronze, Silver or Gold. 

 Or not much, not much more and a bit more maybe at a service.

 

EDIT.

They still do.

https://www.parks.uk.com/skoda/featured/parks-economy-care  Silver, Gold, Platinum. 

 

3 years and older 4 cylinder cars.      (Maybe at a push they could do a 3 cylinder one, seeing how little oil is required.)

EXCLUDES LONG LIFE SPARK PLUGS.

EXCLUDES PETROL TURBO's.

£5 Surcharge for Full Synthetic Oil.   

 

Edited 1 September, 20214 yr by e-Roottoot

I suppose the very first maintenance is still at 1500km right to change breaking in oil to regular oil? or is also this not the case anymore?  What i do remember is with maintenance at the dealer to say they dont need to top off cooling fluid or washing fluid because for a drop of fluid they charge a lot extra

Not in the UK since about 2011 / 12 when all VW engines other than Citigo/Up!/Mii's came from the factory on variable / Flexible Servicing.

 

(They should ask if you want the car changed to fixed servicing, maybe because you will own the car and not lease, or you do low miles or you are on a Service Plan requiring Fixed Service Intervals.)

 

So no need to have OIl & Filter change before 24 months / 18,000-20,000 miles.  It varies with Skoda / SEAT, VW & Audi. 

 

If they charge for windscreen wash and you gave the car with it filled then they can take off the price and vat because they are defrauding you.

Or i asked for 2 bottles since they are cost price to them but they were trying to defraud me of the Retail plus 20% VAT.

 

Coolant top ups were part of a main dealer service.

Very annoying when they topped up to Max and you get home and the coolant is back where it was since the last time, 

right between MIN & MAX.  If there was a FILL TO THIS LEVEL, they would put that line on the reservoir!

 

*** There were dealers that did 1,000 mile checks free, or gave a discount voucher for  first service at 1 year or sooner with them.***

 

There can be right cheeky monkeys or try to be. 

But not only do they charge for parts not used they take 20% VAT which is defrauding the public / HMRC.

 

That will be why now there is a Service / Labour and then parts charged individually if supplied and fitted.  Ridiculous prices though.

Edited 1 September, 20214 yr by e-Roottoot

On 01/09/2021 at 14:14, Bill65 said:

Thanks for the helpful replies. First of all my original post was inaccurate in that Skoda have told me from the start that the first service is after two years or 18500 miles. However Skoda are refusing to contact Parks re this who in turn refuse to contact Skoda.

Anyway as per advice ive checked service settings on the car display which is in line with Skoda in that it states inspection due in 14200 miles or 386 days and oil change service in 13800 miles or 371 days.

As my car has done under 5000 miles it appears that Skoda are correct in this instance however I think this will be my last Skoda due to the general lack of assistance.

It will say inspection aswell. As inspection is every 2 years. With oil change . So on fixed service its 9500 miles 1 year  oil change then the 2nd year service is inspection service with oil change so variable service is 18500 miles or 2 years hope that makes sense ask dealer to set to Fixed. When you get to 1 year or 9500 miles take for a 1st year service then ask to set to Fixed then second year will be a inspection service 

 

I hear what your saying but why would I want to service my car after one year that has done 5000 miles when Skoda uk (who I have contacted twice) advise me against this? In fact Skoda have now told me to ignore emails from the dealership and state they will now contact them to put them right on service intervals.

Genuine question I dont really understand where the dealership and yourself are coming from. Would appreciate it if you took the time to explain because as someone who has owned in excess of twenty cars over the years and never missed a service, I want to do the right thing.

Because VW Group including Skoda tell you about the milage and usage and service regime that might be better for people doing low daily milages.   This might be for owners with keepers rather than those leasing and handing a car back   ......That is fixed Service Intervals.   5,000 miles suggest low milage trips.  But than it could be 1 X 400 miles as month you do.  Or just there has been Covid.     My first post in the thread had the link to the VW Service Regime page.   It just so happens that the call handler at Skoda might not know anything about VW,s advice or recommendations.  A NVQ in secretarial studies does not help with knowing about car servicing.    PS actually when the PDI is done the car might be left on Variable Servicing but for years 'INSPECTION' might still show at or before 372 days, 9,400 miles.   Or before the Service at 24 months ,18,000 to 20,000 miles.   Been going on for years to confuse owners and even Skoda Main Dealer Service Desk staff and the idiots at Skoda UK who seem to have no memories or just no experience of having dealt often with the sane issues.  Because they never last long working at VW group if they do know actual correct answers. Or are truthful. 

Edited 3 September, 20214 yr by e-Roottoot

2 hours ago, Bill65 said:

I hear what your saying but why would I want to service my car after one year that has done 5000 miles when Skoda uk (who I have contacted twice) advise me against this? In fact Skoda have now told me to ignore emails from the dealership and state they will now contact them to put them right on service intervals.

Genuine question I dont really understand where the dealership and yourself are coming from. Would appreciate it if you took the time to explain because as someone who has owned in excess of twenty cars over the years and never missed a service, I want to do the right thing.

I know it will be deemed old fashioned, especially as modern oils are much improved over the years, but for many years now I've always followed the advice of Honest John and had my oil and filter changed every year regardless of mileage (I am not a high mileage driver). This does go against the grain at present as my mileage is really low due to Covid, but I figure that if I can't afford the cost of an oil change once a year, I shouldn't have bought the car in the first place.

I believe the variable service plans are for engines that cover higher mileages in a shorter space of time.

^^^^this.   Then Servicing and maintenance is or should be more than just oil and filters.    Waiting 2 years from the car leaving the production line or dealership before being checked over / under is just crazy IMO.  Many do no checks themselves.   Not even tyres / pressures  Cars even go 3 years to a MOT before misalign head lights are picked up on.   Even transport blocks in the 3 years. Not that a PDI and 3 serviced makes any difference about that.     Another thing that is simply clever with a keeper is move wheels / tyres front to rear.  But again an annual or bi-annual main dealership service does not get you that. 

Edited 3 September, 20214 yr by e-Roottoot

I am on variable service as my normal annual mileage is between 15 and 18K , but so far I have only covered 3K since I got the car at the end of Feb this year.

 

We are starting back in the office full time from next week so I will soon be back to 1600 odd miles per month which will take me up to about 12K in the cars first 12 months. I am planning on getting the first service at that time as I to like the idea of an annual service (Just that the first one will be at 12Kish and the 2nd at 28-30K ish).

 

My previous car was one of the 1.1 CRDI Kia Rio's which was 1 year up to 20K miles which worked a treat till I traded it in at 126K miles for the Kamiq.

So variable service is for drivers who do a higher mileage while drivers like myself who do 6 to 8 thousand a year should be on a yearly plan. Now Iam more confused than before . I'm just going to tap out now because after giving my circumstances I was looking for a straight answer with reasoning on wether the car should be on fixed or variable.

Thanks for those who have tried to help this dummy .

Variable / Flexible servicing can suit drivers / owners that do not want to be at a Service maybe more than once a year or even yearly.

They might even have the car serviced only once and hand it back.

 

Some that own a car and are keeping it might want the car looked at by a professional or competent & qualified technician yearly and the oil and filter changed annually even if the oil has not done many miles.

 

None of this might include using Parks if we are talking Professional or competent.

11 hours ago, Bill65 said:

I hear what your saying but why would I want to service my car after one year that has done 5000 miles when Skoda uk (who I have contacted twice) advise me against this? In fact Skoda have now told me to ignore emails from the dealership and state they will now contact them to put them right on service intervals.

Genuine question I dont really understand where the dealership and yourself are coming from. Would appreciate it if you took the time to explain because as someone who has owned in excess of twenty cars over the years and never missed a service, I want to do the right thing.

It is whatever comes first so in your case 1 year did so mileage does not come into it. But as you are set to variable 18500 miles or 2 years but you don't do enough miles for variable 

My Kamiq 1.5 manual is 2 years old next month and has done 8k miles to date. In October last year I had the first oil change and inspection service done. This year my local garage is quoting me £340+ for a 2 year/24k mile oil/inspection service with a (required, according to them) cabin air filter change. I see that this outlet and others near me quote £220 for a 2 year/24k mile (elapsed) inspection/filter service for 3+ year old cars. Am I correct in thinking, in Sarf Lunnon parlance, that they are legging me over?

7 minutes ago, TomWest said:

My Kamiq 1.5 manual is 2 years old next month and has done 8k miles to date. In October last year I had the first oil change and inspection service done. This year my local garage is quoting me £340+ for a 2 year/24k mile oil/inspection service with a (required, according to them) cabin air filter change. I see that this outlet and others near me quote £220 for a 2 year/24k mile (elapsed) inspection/filter service for 3+ year old cars. Am I correct in thinking, in Sarf Lunnon parlance, that they are legging me over?

Ask them to list out what extras you are getting for the £120 extra over a 3+ year old car getting the same service.   
 

I am just being nosy, but would be intrigued to hear the reply.

 

@TomWest Your Local is having a laugh. 

 

So an Oil & Inspection Service and a £35 pollen filter.   Change the £15 filter yourself. 

 

It is not a Major Service.  It is an Oil & Inspection Service, @ 2 years / 20,000 miles. 

   (The car was on Variable servicing unless you asked for fixed or it got put on fixed so did not need an oil change until 24 months / 20,000 miles, last years was just an Oil change really.) 

  This year or next, No plugs, air filter or anything much than a look see and report.

 

Next year the Extended Scope @ maybe an extra £60 & Brake Fluid Change if you want it & £60 maybe.

 

So that will @ 3 years be an Oil & Inspection Service, Extended Scope & Brake Fluid.   Money for old rope for them. 

Edited 21 September, 20223 yr by roottoot

On 21/09/2022 at 13:55, TomWest said:

My Kamiq 1.5 manual is 2 years old next month and has done 8k miles to date. In October last year I had the first oil change and inspection service done. This year my local garage is quoting me £340+ for a 2 year/24k mile oil/inspection service with a (required, according to them) cabin air filter change. I see that this outlet and others near me quote £220 for a 2 year/24k mile (elapsed) inspection/filter service for 3+ year old cars. Am I correct in thinking, in Sarf Lunnon parlance, that they are legging me over?

 

Your car is 2yr old and you had an oil change 12mth ago which means you're on the correct service regime ( fixed ) given your mileage. 

 

Are you 100% sure you had an 'inspection' service done last October?  If it's an Oct 2020 registered then the car was only due an oil change in Oct 21.

 

The service you require now ( 24mth ) will be the oil + inspection service + a pollen filter.  Whatever your dealer has quoted you you can always say that unless they can match the price those other dealers for the exact same work then you'll be taking your car elsewhere. 

 

What I've done in the past is ask the dealer to give me a price for the service excluding that pollen filter - they usually knock £35 off their quote. You can easily pick up an OEM filter for under £10 outside the dealer network ( or a better one for a few pounds more ). It's dead easy to replace yourself, it sits in a housing behind the glovebox. Once you learn the knack of removing the glovebox, it should take no more than 2min to do the whole job.

On 23/09/2022 at 19:02, kodiaqsportline said:

 

Your car is 2yr old and you had an oil change 12mth ago which means you're on the correct service regime ( fixed ) given your mileage. 

 

Are you 100% sure you had an 'inspection' service done last October?  If it's an Oct 2020 registered then the car was only due an oil change in Oct 21.

 

The service you require now ( 24mth ) will be the oil + inspection service + a pollen filter.  Whatever your dealer has quoted you you can always say that unless they can match the price those other dealers for the exact same work then you'll be taking your car elsewhere. 

 

What I've done in the past is ask the dealer to give me a price for the service excluding that pollen filter - they usually knock £35 off their quote. You can easily pick up an OEM filter for under £10 outside the dealer network ( or a better one for a few pounds more ). It's dead easy to replace yourself, it sits in a housing behind the glovebox. Once you learn the knack of removing the glovebox, it should take no more than 2min to do the whole job.

Thanks for your response, and others for theirs. I've looked at the invoice and it is as roottoot set out, an oil and inspection service which cost £181. I guess this year's service should be the same plus the filter.

On looking at the list of checks carried out I have just noticed, belatedly, that the front pads were 10mm and the discs 23mm and the rear pads 9mm and discs 8mm. Would this not have given rise to a suspicion at the garage that the rear brakes were binding to result in such a discrepancy, bring this to my attention and suggest a remedy?

On 23/09/2022 at 19:02, kodiaqsportline said:

 

Your car is 2yr old and you had an oil change 12mth ago which means you're on the correct service regime ( fixed ) given your mileage. 

 

Are you 100% sure you had an 'inspection' service done last October?  If it's an Oct 2020 registered then the car was only due an oil change in Oct 21.

 

The service you require now ( 24mth ) will be the oil + inspection service + a pollen filter.  Whatever your dealer has quoted you you can always say that unless they can match the price those other dealers for the exact same work then you'll be taking your car elsewhere. 

 

What I've done in the past is ask the dealer to give me a price for the service excluding that pollen filter - they usually knock £35 off their quote. You can easily pick up an OEM filter for under £10 outside the dealer network ( or a better one for a few pounds more ). It's dead easy to replace yourself, it sits in a housing behind the glovebox. Once you learn the knack of removing the glovebox, it should take no more than 2min to do the whole job.

 

On 28/09/2022 at 13:48, TomWest said:

On looking at the list of checks carried out I have just noticed, belatedly, that the front pads were 10mm and the discs 23mm and the rear pads 9mm and discs 8mm. Would this not have given rise to a suspicion at the garage that the rear brakes were binding to result in such a discrepancy, bring this to my attention and suggest a remedy?

I am impressed they measured them, but giving you the measurements without also telling you the full size when new is not useful.

 

The rear brakes only do something like 15% of braking effort so are fitted with much smaller discs.  You have plenty of pad, and smaller rear disc does not mean brakes have been binding.

 

Incidently most of the items In Inspection part of the inspection service are the things the handbook tells you do at intervals anyway, eg check the tyres for cuts, bulges, low tread or check oil and fluids level.  But more annoyingly doesn't cover the parts that would be better done eg swapping wheels around, or measuring brake fluid quality etc.