Yes, my bill was as in my post above.

@ballcock do you mean the £2,208 37?      How much of that shows as the MCU without vat,?   It actually looks like not as much as it might usually cost including fitting. Taken what the brakes and serviced usually is.    The real issue is the MCU,s and not fit for purpose and high time VW were admitting so.     Edit.  £1,482 as first quoted. ???  That looks like Skoda or VW contributed.  Parts of part of part and labour.  

Edited 24 May, 20242 yr by Ootohere

I’ll attach the invoice pages. It looks like the cost of the mechatronic, parts, and labour was £1142.52 without VAT.

We have just had the same. Kodiaq 1.5 Tsi 2020 59,000 miles. car fully serviced at dealers. Emergency gearbox mode intermittently came on, took it to Skoda dealer who initially couldn’t find any fault and then contacted Skoda who gave them different test plans which apparently confirmed that it was an internal gearbox problem requiring a replacement gearbox control module, also known as mechatronics unit. 
 

estimated 9 days wait for part and a rough cost estimate of over 2000 pounds. 
 

What’s the best way to proceed with this, given that this seems to be a common problem. I imagine customer services are just going to dismiss it out of hand and make out that it’s an isolated incident. Had anyone had any success claiming money back on this?
 

a free next service doesn’t really seem that generous given the likely  size of the bill 
 

G

You’re lucky to get the mechatronic in 9 days.

I waited 9 weeks with various **** and bull excuses from Vantage Skoda Morecambe.

I couldn’t even have my car removed because they said it was dismantled waiting to install the unit when it came. I was going to have it taken to a specialist automatic gear garage.

 

I told Customer Services  and the CEO that I thought that the DSG Gearbox seemed to have a design fault because you hear so many stories of premature failure. (A friend of mine and both his Octavia and his wife’s Fabia DSGs fail and he got rid of both)

 

They said nothing about thus.

 

I think VW Group have suppressed all information about their DSG problems because they are big and powerful enough to do so.

 

I don’t think you’ll get anywhere with them.

 

Hi, 

 

sorry to hear what you went through. Genuinely quite shocked by finding out about this issue and that it seems to be not an uncommon issue. VAG are supposed to have a good reputation for reliability and I’ve never heard of gearboxes failing on fully serviced cars that are under 5 years old. If I’d been aware of this potential issue (and it’s likely cost), I’d have made sure to purchase the extended warranty to cover  it. 
 

I do think VAG should present some reasonable life span expectation on this part and if there are failures occuring before that expectation - honour those. Failures that have occurred prior to acknowledging the issue, they should also honour. 
 

G

Bump for @tfspark

On 29/05/2024 at 08:03, Gatherer said:

Hi, 

 

sorry to hear what you went through. Genuinely quite shocked by finding out about this issue and that it seems to be not an uncommon issue. VAG are supposed to have a good reputation for reliability and I’ve never heard of gearboxes failing on fully serviced cars that are under 5 years old. If I’d been aware of this potential issue (and it’s likely cost), I’d have made sure to purchase the extended warranty to cover  it. 
 

I do think VAG should present some reasonable life span expectation on this part and if there are failures occuring before that expectation - honour those. Failures that have occurred prior to acknowledging the issue, they should also honour. 
 

G

 

 

It is not a problem limited to VAG vehicles the problems are universal, all dual clutch transmissions can have problems.

 

Some appear better than others? But is that just down to volume of sales and or servicing regimes? Brand attitude/reactions to the problems? only time will tell.

 

https://www.allthingsmotoringinternational.com/articles/should-you-fear-the-dual-clutch-gearbox

Yes others have had issues over the past 2 decades.   & they accept eventually and evolve.

 

Well VW Group have evolved and developed a bit while really not doing enough about their lemons, other than the RECALL,s Globally that did not include Europe.

Or Service Campaigns that are not well publicised,

 

So the DQ381 is the latest developed DSG / Twin Clutch other than the DQ400-e. 

 

They have ba-llsed up again and have not yet acknowledged publicly that they have.   Globally there are premature failures.

It is going to cost them and cost them lots, once in other world regions the amount of failures become clear. 

 

VW Group.

VW, VW Commercial, Audi, Skoda, SEAT / Cupra, Porsche, Bentley, Lamborghini.

 

Now they are even turning out Lemons partnered with FORD.  Who made a right c-ock up with Durashifts & Powershifts.