Yeah there in theory shouldn't be a need to handle the fix yourself. I think I speak (type?) for us all when we want you to succeed. So please keep us updated and we'll all give any info if needed in support. 

Hi All,

 

Minor update. Skoda customer services have arranged with dealer to flash my DSG back to pre-update software next week.

 

I shall report back.

 

On one hand, positive news, on the other, it's taken a lot of time, stress, and sadness to get to here and I don't want to count my chickens yet.

Hi All. It's been some time since I updated.

 

The DSG has been flashed back to how it was before the 23AX update.

 

Finally my car is un****ed.

 

Fuel economy and DPF regen frequency appears to be back where it used to be - although I'm wary of drawing too many conclusions from limited data.

 

Skoda have offered a £200 without prejudice voucher for servicing/parts/accessories, but offered no candid explanation or apology.

 

Based on the wasted trips, time and angst this has caused and in the absence of a meaningful apology I feel that it's a bit of an insult really, but we have reached an impasse.

 

Taking it any further would now require me to go to the motoring ombudsman - I have no idea if this will be worth the time and effort, or if I just move on.