Skoda Octavia Estate, 2015, Mileage 33000, Purchased Oct 22 from Bristol Street Motors Derby with 3 year Vertu Motor assured warranty (£600 cost).

 

Engine warning triangle light & coolant temp warning when vehicle getting up to operating temperature. Taken to trusted independent garage on Thursday who diagnosed the faulty water pump problem with shroud not operating. Cost to replace & fit water pump, timing & aux belts with genuine Skoda parts £943 including vat.

Asked Vertu to approve repair under warranty. Immediately contacted by Bristol Street to say replacement water pump & belt had been fitted prior to sale to me and said that claim would have to be made to Skoda under parts guarantee. Tried to contact Sinclair Skoda on Thursday & Friday to discuss getting guarantee repair but they failed to respond. Now stuck with car I cannot drive. I will have to reschedule repair with local independent garage and seek resolution via Motor Ombudsman or legal routes.

 

In any customer focussed industry the repair would have been approved by Vertu under warranty and for Bristol Street/Vertu to claim reimbursement from Skoda!

 

Any advice please on model of Skoda water pump that should be fitted?

 

 

 

Surely you need to get hold of Sinclair Skoda before going down the legal route?

No one answered at all?

Assume you're too far away to go down there?

@d9flipper Welcome.

 

What engine have you, and was this water pump replacement before you got the car the first time replaced @ 7-8 years old?

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Is this a Skoda Approved Used Car the a Skoda Used Car Warranty?

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Have you read the T&C's on the Warranty & any claim?

 

Not that it matters, as neither does who claims of the Parts Warranty, that is not for you to be doing, your Warranty has the T&C's for what you do. 

 

That would have been for Bristol Motors if that was the seller, or the claim going forward to have an authorised repairer to diagnose and repair.

 

 

VWFS_11815379_SKODA_AUW_Booklet_0922E.pdf

Edited 1 April, 20233 yr by toot

6 hours ago, d9flipper said:

Immediately contacted by Bristol Street to say replacement water pump & belt had been fitted prior to sale to me

 

Tried to contact Sinclair Skoda on Thursday & Friday to discuss getting guarantee repair but they failed to respond.

Why are you contacting Sinclair Skoda, you have no legal contract with them as you didnt instruct or pay them to carry out the work to your car. 

If you purchased the vehicle from Bristol Street then that is who your legal contract, warranty and terms lie with, They are the ones who have to resolve it for you and if they had work carried out by Skoda Sinclair then they have to deal with that, not yourself.

 

and also there are timescales that must be adhered to before going down any legal route as it could be determined you didnt give fair or reasonable time - So contacting them 24-48 hours ago and then saying you will go down the legal route is not deemed to be reasonable and generally if you have raised an actual complaint they have up to 8 weeks to respond.