We have just bought a Karoq, 23 reg. We are very pleased with it, although it is only day 2.😀

One odd quirk is that the Keyless unlocking does not always work, does sometimes, not others, for no apparent reason. Keyless locking always works.

Has anyone had a similar experience or can offer advice as to the likely cause and/or solution?

I had problems when I first got my Karoq. I found I was inadvertently touching the front of the handle (the locking bit) when I was putting my fingers on it to unlock it.

 

tom

Thanks,

 

it could be something like that as it is all new to me. I will take care to avoid doing that.

Tried this morning, very careful not to touch the outside of the handle, did not unlock! Had to use the key fob. Locked OK with touch, will see what happens next time. 

Mine disables the passenger door lock after three days of rest.

I assume it does so to save battery charge.

 

I had a sudden thought today. There are two keys, “what if the apparent randomness is due to using different keys?” I carried out a trial and confirmed that, for unlocking one key works 100% and the other never, and yet both work fine to start and stop the engine?!?

 I have spoken to the sales lass at Skoda, she had never heard of such a thing and is going to talk to the technicians on Monday to see how it can be fixed.

4 hours ago, baxlobs said:

I had a sudden thought today. There are two keys, “what if the apparent randomness is due to using different keys?” I carried out a trial and confirmed that, for unlocking one key works 100% and the other never, and yet both work fine to start and stop the engine?!?

 I have spoken to the sales lass at Skoda, she had never heard of such a thing and is going to talk to the technicians on Monday to see how it can be fixed.

 

Obvious diagnoses is duff keyfob battery although that's unlikely on a 23reg car.

 

Note:   If you're using both the Keyfob and KESSY within a few seconds of each other, that may alter the way KESSY works. See owners manual.

 

You say key 1 works 100% but with key 2 you can't unlock the car but you can start the engine. So...

 

a:  Can you lock the car with key 2 ?

b. Where is key1 when you start the car with key2 ?

c. Have you tried registering for Skoda Connect?

 

Personally I think Connect is pants and the setup is likely to give you more headaches than KESSY, but why I say have you tried it is because when you register as a primary user, the car asks to have both keys  inside the car  i.e.  it's an easy way to test if your car recognises key2.

Edited 24 June, 20232 yr by kodiaqsportline

I answer to your questions,

 

a. Yes

b. In a building about 100 meters away

c. No.

 

I would have thought if the battery is duff it would not start the car either, or perhaps it can because then it is inside the car rather than outside? The car is only 3/12 old.

 

My test today was pretty careful, I left one key inside our building whilst I went out to the car park and tested the other and vice versa. Did not use the key fob buttons at any time today.

If it's not the battery then I'm totally confused. Can't think of any combination of key presses together with opening/closing via KESSY that would allow a key to lock the car but not open it.

 

This sounds absolutely ridiculous but a while back, my father said his key wasn't working yet it worked perfectly for me when I looked at his car.  He then called next day to say nope, it's not working.  Next time I saw him I asked him to show me exactly what he was doing and despite having owned his car for over 2yrs, ( his has KESSY too ), I found he was pressing the lock button to unlock his car. 

 

I feel stupid for suggesting this but here goes - you're defo pressing the correct button on the keyfob?  

Hi,

Thanks for your suggestion, however this is my third Skoda and I am very familiar with the fob buttons, it is the first KESSY though.

To recap, it locks and unlocks just fine using the buttons on the key fob, that is not the problem, which is that with the “wrong” key it does not unlock when I touch the door handle, however, once I have unlocked it with the button on the fob, it then starts and stops with no problem. When I exit the car it locks perfectly when I touch the outside of the door handle. 
The other key works perfectly in all respects. 

The previous anti cloning procedure (before the key with a motion sensor), locking with the button on the key fob and then touching the sensor within 5 seconds, disables the Kessy unlocking.  In this case you have to unlock with the key fob.

 

Just a thought. 

 

tom

1 hour ago, Sanqhar said:

The previous anti cloning procedure (before the key with a motion sensor), locking with the button on the key fob and then touching the sensor within 5 seconds, disables the Kessy unlocking.  In this case you have to unlock with the key fob.

 

Just a thought. 

 

tom

 

+1    I have both a KESSY Karoq with the older system and a KESSY Kodiaq with the newer system and they do work slightly differently. But this is a 2023 car and in any case, the KESSY disabling should reset itself once the door is unlocked.

 

I may have read the original post wrong. I thought pressing the unlock button on the 'wrong' key couldn't unlock the car. But it's when you try to unlock the car using KESSY after having locked it with the 'wrong' key you're having problems?  

 

Just a thought to diagnose the problem a little further - does the same happen on all doors?  I'm assuming the newer Karoqs than mine have KESSY on all four doors?   ( it's all four on my Kodiaq but just front two doors on our 2019 Karoq ).  What happens if you try to unlock any of the other doors using your hand? ( KESSY )

 

 

Edited 25 June, 20232 yr by kodiaqsportline

2 hours ago, kodiaqsportline said:

 

+1    I have both a KESSY Karoq with the older system and a KESSY Kodiaq with the newer system and they do work slightly differently. But this is a 2023 car and in any case, the KESSY disabling should reset itself once the door is unlocked.

 

I may have read the original post wrong. I thought pressing the unlock button on the 'wrong' key couldn't unlock the car. But it's when you try to unlock the car using KESSY after having locked it with the 'wrong' key you're having problems?  
 

It does not matter which key has locked it, either with the buttons or by KESSY, the “wrong” key just does not unlock by KESSY.

 

Just a thought to diagnose the problem a little further - does the same happen on all doors?  I'm assuming the newer Karoqs than mine have KESSY on all four doors?   ( it's all four on my Kodiaq but just front two doors on our 2019 Karoq ).  What happens if you try to unlock any of the other doors using your hand? ( KESSY )

Again the “wrong” key does not work on the passenger door, I have not tried at all on the rear doors, it did not occur to me to try that, I will carry out some more investigations tomorrow.

Thanks to all for your thoughts and suggestions. 

2 hours ago, kodiaqsportline said:

 

 

This morning I checked both keys again. The “wrong” one failed to unlock the doors, I tried driver and passenger doors.

The good one worked perfectly, both on the driver’s and passenger doors, but not the rears, I didn’t expect them to anyway, although I gather on the Kodiaq you can unlock using any door?

 

 I am waiting to hear from the dealers about how they are going to sort this out. It is only a minor nuisance but it should be fixed.

18 hours ago, baxlobs said:

Thanks to all for your thoughts and suggestions. 

 

 

Thats so weird.  Not familiar with the latest Karoq if it's still two or four.  KESSY only works with door handles that have those little indent marks so easy to tell.

 

The reason I suggested it is on rare occasions, I'll be unable to unlock one of my rear doors using my hand. I suspect it's that handle that's at fault, but unlike you, it's so infrequent it's not worth bothering about. I only ever use the one key so have no idea if that has any part to play.

 

Please update the thread when the dealer has invesigated - intrigued to know what the cause is. It defies all logic. 

 

 

I wonder what would happen if the motion detection circuitry in the key was faulty ?

I would have thought that it wouldnt either lock or unlock, since the key would be permanently 'asleep' , but you could possibly imagine a scenario whereby it might be awake when in the car since its in contact with the immobiliser. It might then stay awake long enough to allow locking but then once its gone to sleep it would never wake up due to motion and thus couldnt unlock the car...

 

I have done another "test" this morning. 

Went to the car with the faulty key, did not unlock with touch.

Returned with the good key, unlocked fine.

Took that key away and returned with the faulty one.

Got in and started car, just fine, switched off again and locked car keyless with touch on handle.

 

In conclusion, the faulty key carries out all Keyless functions other than unlocking. How weird is that, must be some odd failure in the electronics within the key?

As before, haven't a clue but would have thought opening the car via KESSY using one key and closing via KESSY using another key is only adding  to the confusion.  Keep it simple - let garage work out why you can't either open or close car using the 'bad' key.

 

When is it booked in for?

On 23/06/2023 at 20:21, Sanqhar said:

I had problems when I first got my Karoq. I found I was inadvertently touching the front of the handle (the locking bit) when I was putting my fingers on it to unlock it.

 

tom

Exactly the same as i did for the first few weeks!

 

Basically the inside face is to unlock, the outside face is to lock. Dont touch both together or it plays up and doesnt know what you want

Thanks, but it is not a problem with how I hold the handle, although I may have done it incorrectly once or twice at first. In all my recent tests I have been especially careful to touch of hold the handle correctly.

I had to be in Ipswich this afternoon, so called in to the dealer on the way home. They had a look while I was there, confirmed what I had found, no surprise there, he took it in to the workshop to do some tests, not full diagnostics, when he came back he said he had changed the battery just in case, but “it didn’t seem to have made any difference “. He gave a date to bring it back for full diagnostic check, but I was to confirm when I got home and checked our diary.

Anyway, I went to the car and it just unlocked!! I checked a couple of times, both doors, and it seemed fine. I went back in to tell him, and he said “you must have magic hands”.

I need to use it for a week or so to confirm that the battery change fixed it and let him know. 
In conclusion it was a faulty battery, only 3 months old, and mystifying that it only affected that one specific function.

It's the only thing than made sense.

 

It may be as simple as the original battery wasn't seated correctly when installed. Of course it could have been a duff battery.

Been reading this thread with interest since we’ve owned our Sportline for a couple of months now and it wasn’t until recently I even realised we had KESSY as it wasn’t pointed out by the dealer; I’ve always been in the habit of pressing the key fob buttons to open/lock doors. Looking back I now realise why I’d spent ages a few weeks back checking the car was properly locked and yet every time I pulled the handle it opened. 😂