2 hours ago, kodiaqsportline said:

 

Nobody I've spoken to at Skoda seems to know either - two dealers said nobody had enquired about All-in-1, the other seemed to believe you had to pay for usual service + MOT so that the 1st all-in-1 service / MOT would kick in the following year which seems strange to me.  Seems only someone with practical experience of buying All-in-1 will be able to answer.

I don't think it requires an inspection now - I haven't done it since that changed, but I reckon they'll just tell you to buy it online.

 

On the Tiguan we just sold, it was all a bit iffy as it was 6yrs old on 2nd Sept 2021 and I had VW extended warranty on it, which expired 1st Sept.   The car needs to be under 6yrs old to pul All In on it.

 

Somehow the dealer (who were generally very good, I have to say) serviced and MOT'd and did the All In check on the 31st Aug, charging the cost to All In, but started the policy on 1st Sept.  They were very laid back about it, but they must have done some fiddling of dates behind the scenes.

1 hour ago, Gomezz said:

I took out the All In One around the end of November 2021 by the end of February 22 I wouldn't have paid in as much as it cost for the service or MOT but other than any none covered work I paid nothing. Last service MOT was this February  and I'm still paying £25 per month untill Oct/Nov when it expires, then I will see what happens regarding any over / under payment and wether or not to renew it. I did get new door locks and an ignition switch done under  All in One. So happy with that.

 

I don't follow what you mean by over/underpayment?  You just pay the monthly amount, that it.  If you got it for £25 you did well, although oddly the scheme varies across the VW Group brands and some don't include the major service items like spark plugs / fuel filter, and some do.

 

Basically I think of the scheme as covering the cost of basic services and MOTs, and they throw in free roadside assistance and warranty.   If you're going to stick with the dealer anyway and buy the extended warranty then it's a no-brainer.  Some people think it's a bit of a scam as it isn't "All In" in terms of what it covers -  on our Tiguan I had to pay quite a bit at the six year service as the scheme doesn't include brake fluid change, Haldex or a/c (I'd never had the a/c done and it was a bit weak) - so I still ended up paying £250 ish, and that was "cheap" as that car had the old a/c gas.   it also gives the dealer the chance to upsell you extra stuff - brakes, tyres etc etc, where an idie is less pushy.

 

 

4 hours ago, Rory said:

but they must have done some fiddling of dates behind the scenes.

 

I really wouldn't be surprised if that's true. I'd guess those who designed the product have communicated with those who sell it.

 

4 hours ago, Rory said:

 

If you got it for £25 you did well, although oddly the scheme varies across the VW Group brands and some don't include the major service items like spark plugs / fuel filter, and some do.

 

Basically I think of the scheme as covering the cost of basic services and MOTs, and they throw in free roadside assistance and warranty.   If you're going to stick with the dealer anyway and buy the extended warranty then it's a no-brainer.  Some people think it's a bit of a scam as it isn't "All In" in terms of what it covers -  on our Tiguan I had to pay quite a bit at the six year service as the scheme doesn't include brake fluid change, Haldex or a/c (I'd never had the a/c done and it was a bit weak) - so I still ended up paying £250 ish, and that was "cheap" as that car had the old a/c gas.   it also gives the dealer the chance to upsell you extra stuff - brakes, tyres etc etc, where an idie is less pushy.

 

 

 

They were doing these £25 kind of offers a few years ago in the Black Friday sale - I was all set to take it up last year but it worked out at £29. ( I'd decided by then I wasn't keeping that car ). 

 

Can't speak about other VWFS products but the Skoda only ever covered servicing, not maintenance. Never quite sure why people get upset simply because they've assumed. To give Skoda some credit, it's clearly stated under the 'what is and what's not included' section, so there's no excuse for people not knowing this.

 

It's always amused me VWFS charge different prices over their four 'mainstream' brands for exactly the same product. I get why an Audi badge adds many thousands more than a Skoda badge, but whe it comes to servicing say a 1.5tsi, in an Audi is no different from that of a SEAT ( they use the same badged parts! ) but we're conditioned in to thinking one service is better than the other.  Perhaps Audi mechanics use more expensive aftershave.

 

 

On 17/08/2023 at 18:27, kodiaqsportline said:

MJ1 - perhaps you can help me out on this one?

 

Always been kinda confused by when does all-in-1 take effect?  Perhaps easier to explain my current situation:

 

I have a car that's coming up to 3yr old in October. If I look at available policies right now, All-iin-1 isn't mentioned because my car is still under the original warranty. I bought the car new so MOT due when warranty runs out, in other words I cannot take out All-in-1 until AFTER the MOT.  See what I mean?  The service will also be due at that time....

 

So what actually happens?  Do you pay for the 3rd year MOT and service yourself then take out All-in-1  ( meaning that covers it's 2nd and 3rd MOT )?

 

I'm just a wee bit confused how it operates.

Hi,

 

so have just trawled through my paper work and indeed I did pay for the MOT outside of the "All in One" deal. I think I got a cheap deal at Halfords. So you do need to pay for the 1st MOT and then the following will be covered by the "All in One".

 

Well that was how I did it. Maybe it can be fiddled by the dealers but it did not work that way for me.

 

I will check how much it will cost me to cancel the last few months and see if I can get the discounted "All in One" by the end of August.

 

The current deal I am paying is £25.60  month so it worked out well to cancel it last time (I think I even got a refund as I had not drawn down on the policy).

 

I have a friend who has a Seat version of the Karoq and was quite surprised how much more he was paying....

8 hours ago, MJ1 said:

 

so have just trawled through my paper work and indeed I did pay for the MOT outside of the "All in One" deal. I think I got a cheap deal at Halfords. So you do need to pay for the 1st MOT and then the following will be covered by the "All in One".

 

makes perfect sense now - thanks for taking the time to look.    And yes, the MOT side of things has never bothered me as there are always some offer to be found. 

Edited 21 August, 20232 yr by kodiaqsportline

Just checked the speck on the current on offer "All in Plan"  my 2019 Karoq at a cost for a one off payment of £672 to see what is not covered/serviced/etc. etc. :-

 

What's excluded

• All non-standard service work

• Glass including windscreen glass and headlamp lenses
• Roadside assistance
• Body repairs
• Tyre replacement or puncture repair
• Oil, air and fluid top-ups between services (including AdBlue)
• Fuel
• Air conditioning
• Any repairs or maintenance associated with the Diesel Particulate Filter and catalytic reduction systems
• Filters, unless otherwise stated
• Maintenance and repair of non factory or non standard fitted items/accessories
• MOT
• Camshaft belts/chains
• Spark Plugs

• Damage caused by:

• Negligence, abuse or misuse and accidents
• Any form of corrosion including, pollution, water, chemical, salt and weather
• Using incorrect oil or fuel
• Any additions to a service unless otherwise stated.
•  

I noted that camshaft belts/chains are not inspected?

Roadside assistance excluded???

 

What a load of nonsense.

On 18/08/2023 at 16:57, kodiaqsportline said:

 

I really wouldn't be surprised if that's true. I'd guess those who designed the product have communicated with those who sell it.

 

 

They were doing these £25 kind of offers a few years ago in the Black Friday sale - I was all set to take it up last year but it worked out at £29. ( I'd decided by then I wasn't keeping that car ). 

 

Can't speak about other VWFS products but the Skoda only ever covered servicing, not maintenance. Never quite sure why people get upset simply because they've assumed. To give Skoda some credit, it's clearly stated under the 'what is and what's not included' section, so there's no excuse for people not knowing this.

 

It's always amused me VWFS charge different prices over their four 'mainstream' brands for exactly the same product. I get why an Audi badge adds many thousands more than a Skoda badge, but whe it comes to servicing say a 1.5tsi, in an Audi is no different from that of a SEAT ( they use the same badged parts! ) but we're conditioned in to thinking one service is better than the other.  Perhaps Audi mechanics use more expensive aftershave.

 

 

My experience of both brands puts Audi well ahead of the Skoda dealers in terms of service and in most cases, the quality of the work that’s been undertaken. Both the Audi dealers I’ve used were much more proactive and thorough in their inspections, granted it gave them an opportunity to upsell on things that didn’t need doing immediately, but they we’re always open and never pushy.

 

Whilst that used to be the case with the Skoda dealer I’ve used for the past 13 years, I now get the impression that they couldn’t give a toss. Bookings have to be made at least a month and often more in advance, preventative maintenance isn’t something that even exists in their technicians manual (except when they try and sell you replacement wipers at £62 a pair when they’d been replaced less than 48hrs prior!), warranty work is something they seem to try and avoid, and the one that really niggles is communication is dreadful, radio silence seems to be the policy and I’m forever having to call for progress updates when a car is in or to confirm a booking.

 

The only upside I suppose is their rates are lower than Audi but there’s not a lot in it now, they’ve recently upped the diagnostic charge from £70 to £120

But that's individual dealers you're talking about. You have to compare like with like - a good Skoda dealer -vs- a good Audi dealer. The Audi dealer will charge more for the same service interval.

 

I don't understand the language tho.   " The Audi dealer tries to upsell something but they were always open never pushy"   How does that differ from your Skoda dealer?  What was the 'pushy' part of you experience with Skoda?

 

Not sure if it's still the case today, but at the time when I bought my Audi, Camerons in Perth sold both VW and Audi brands from adjacent showrooms, sharing the same workshop. Just like the indi VAG specialists today, not only did they use the same parts and take the same time to do the job, it was the same mechanic who performed it.  If we go even further back in time, Audi and VW were sold from the same showroom, and yes the Audi cost more to service back then too.

 

What REALLY gets me is those indi VAG specialists who charge more to service an Audi than say a SEAT.   The only creditable explanation they can come up with is  ' because we can ' .

 

Central VW Audi indi specialists  - Interim servicing prices from:

 

Audi - £205

VW -  £195

SEAT - £185

Skoda - £185

 

Same service, same parts, same time, same workshop, same mechanic and 3 different prices. The phrase 'rip off' is often overstated in my book,  but not when it comes to servicing and maintaining between VAG brands....

 

BTW  -  I forget what they are, but  I do recall certain things where Skoda were charging more for the same service than VW.

If anyone is interested from 01 - 30 Nov there is 25% of the cost of the all in one package  

 
https://www.skoda.co.uk/owners/servicing-maintenance-offers

Edited 2 November, 20232 yr by Williami33

My nearest Skoda sales and service is around 74 miles away heading east to Inverness, Hawco Skoda and their current service etc pricing is:-

 

https://www.hawcogroup.co.uk/skoda/service-parts-repair/

 

Will look into the All in One package as will keep the Karoq for a couple more years and more things are likely to fail.

The Inverness VW Audi Independent charges similar to/the same as Hawco Skoda for servicing.

 

Interestingly this just made me look at the policy documents for my Seat All-in-one taken out during discount period in August 2022.

 

Discovered it includes full software updates to latest at both services, wheels off to fully check brakes at major service (not just visual from underside).  A set of spark plugs are included, as is pollen filter and air filters (not paid extras).  Also there is long list of items to be included in the inspection report, and a full road test each time (presumably not just driving few metres to service bay)

 

Incidently current Seat offer is £630 if anyone is interested 

 

If that is the T&C,s and all set out then you just need to be sure all that is done at the Services. 

It is what was in the Skoda Interim (minor) / Major fixed price servicing before the 2020 changes.  It did not mean that everything was always done.

 

Remember to check they did the Body Work Inspection and log it for the Corrosion Warranty. 

 

 

Bottom chart in Green as it was pre 2020, and still is with some Dealers / Service Providers.

Not the prices though.  But actual Servicing and Maintenance and it should not be ticking as done if not done, or a Tech deciding plugs not getting replaced or filters and not even checking them.

 

Edited 3 November, 20232 yr by Rooted

 

On 21/08/2023 at 21:01, Apprentice said:

Just checked the speck on the current on offer "All in Plan"  my 2019 Karoq at a cost for a one off payment of £672 to see what is not covered/serviced/etc. etc. :-

 

What's excluded

• Spark Plugs

Roadside assistance excluded???

What a load of nonsense.

 

On 03/11/2023 at 08:39, SurreyJohn said:

Interestingly this just made me look at the policy documents for my Seat All-in-one taken out during discount period in August 2022.

 

Discovered it includes full software updates to latest at both services, wheels off to fully check brakes at major service (not just visual from underside).  A set of spark plugs are included, as is pollen filter and air filters (not paid extras).  Also there is long list of items to be included in the inspection report, and a full road test each time (presumably not just driving few metres to service bay)

 

Incidently current Seat offer is £630 if anyone is interested 

 

 

 I'm looking at the plan on offer right now and contrary to what Apprentice said back in August, it clearly states that 2yr Roadside Assistance ( worth £198 ) and spark plugs + Air Filter ( worth £175 ) are included?

 

All for £26.25 a month  or  £630  which is the same as the SEAT offer mentioned by Surreyjohn?

 

Seems a good deal to me. You'd be struggling to get that lot cheaper from 3rd parties.

 

 

 

Edited 7 November, 20232 yr by kodiaqsportline

The "Summer" sale (2023) had a discount of 20% whereas this "Winter" or "Black Friday" sale/discount (2023) call it what you will is "25%, so yes I agree with kodiaqsportline it is a good deal, infact I purchased it yesterday. For my Karoq there was no worshop/dealer inspection instead there was a Warranty 30 day no-claim period:-

 

" *Warranty 30-day no-claim period 

Our records show that your vehicle hasn’t had a ŠKODA UK or ŠKODA Financial Services warranty for more than 30 days (prior to when you took out this All-in Plan). Therefore, a no-claim period is applicable to your policy. This means you will not be able to make a claim on your warranty during the first 30 days of your policy.  For full details, please refer to your attached terms and conditions. "

So it becomes a 23 month warranty for my vehicle.

 

You do indeed get Roadside Assistance as you would have done in the Summer sale, the list of exclusions I copied and pasted from that Skoda website were conflicting in places which is why I said at the end:-  "What a load of nonsense" and had ??? after Roadside Assistance.

I checked to see what it would cost to renew my current Roadside Assistance and the cost for 12 months was £110 and unlike the previous renewal in 2022 quote there was no 24 month RA plan option.

 

 

 

 

 

 

Just had first MOT and three year service and was offered a service plan, so with a 25% discount until the end of the month, it works out at £15pm for 24 months, or £20.25 for the extended plan. Given the extended plan service would be £255pa and there’s the annual MOT of £54.85 it seems to be a no-brainier, given these amounts would undoubtedly go up before the end of  the 24 months. Or am I missing something?

 

 

18 hours ago, BTandSid said:

 Or am I missing something?

 

 

If you don't already have any further warranty then only that if you take All IN you also get roadside assistance and warranty.  For not very much extra cost.

I was given a couple of years warranty when I bought the car in April so roadside wouldn’t be needed. Mind you we waited nearly three hours for them to turn out to deal with a flat tyre so I do question the worth of being with AA, not my choice.
As for the extended service plan, by my reckoning two services at £255pa plus MOTs at £54.85 exceed the 24-month outlay of £20.25 so would be worthwhile. Skoda must be keen to retain customers to offer such a deal, hence my wondering I’d missed something 🤔

 

2 hours ago, BTandSid said:

Skoda must be keen to retain customers to offer such a deal, hence my wondering I’d missed something 🤔

 

Basic servicing is quick and very profitable (at normal prices) for dealers.  Skoda (or VWFS) probably pays the dealer less than they usually get - I was accidentally given the year 2 service invoice on our Tiguan and it was around £110. 

 

It also gets you into the dealer and gives them the opportunity to upsell all the stuff the service packages don't cover - brake fluid, a/c "service", etc etc as well as doing the "your car needs discs and pads all round" and "your tyres could do with replacing, they're only 4.5mm" thing.

I’ve got a question about the All In plan and was wondering if anyone could help?

 

I’ve just picked up a Karoq, it’s an approved used car which has the 12 month warranty and 12 month breakdown cover.

Is the service schedule for the 1.5tsi engine an annual oil change then extended scope on top of that? From looking at my service history it seems mine has had two yearly services rather than annual.

Does that sound right?

 

It seems like a no-brainer getting the plan when it’s only £26 a month, if nothing else it spreads the servicing costs nicely. 

 

I always remember a stay in hospital, in a single bed side ward, when clipboard carrier came in and asked “Has the cleaner been in here today?”. I said she had, so box was ticked and off and away. Unfortunately, she didn’t ask if the room had been cleaned, as cleaner only changed the bags in the waste bin.

I treat dealer service tick boxes with a “so what” attitude, as they tell you nothing.

@grmtylrIf you are getting an Annual Oil & Inspection Service, and each 2nd year the Extended Scope that is that dealt with.

 

Are you getting the Spark Plugs replaced at 4 years / 40,000 miles, or the brake fluid replaced each 2 years after the first time at 3 years.

The Pollen Filter each 2 years or the Air Filter even looked at before 6 years / 60,000 miles, let alone replaced?

 

I mean as part of the plan, or is this an extra expense?

From reading the policy the plugs, air filter and pollen filter are included along with one oil and inspection then one oil inspection and extended scope. 

Brake fluid change isn’t included but to be fair, I’ve never bothered having a brake fluid change on a car yet!

 

I was mainly curious as to whether they’d move to an annual service under the policy rather than two yearly as it currently seems to be. 

@grmtylrHow long do you keep cars from being New or used ones?

 

To be fair, neither do many people have the brake fluid changed, even used cars with a FMDSH / Skoda Approved might not have had the brake fluid changed or even tested.

You only know there is an issue when you get an issue, boiling brake fluid etc.

 

The owners / drivers have no idea of the condition / content of H20 in it.

&

more importantly it is not Serviced to the Manufacturers Guidelines, Recommendation, Specification.   They will not say 'Schedule',  Because many are not done to a schedule.

The Warranty says what Servicing should be done though.

All just fiction really in the UK. 

 

Edited 27 November, 20232 yr by Rooted

@RootedI’d had my Octvia six years when I sold it and that was only because of ULEZ. The Karoq I plan on keeping long term, hopefully a similar length of time to the Octavia!

 

With the brake fluid I remember back when I was still in the motor trade, a brake fluid change was a couple of minutes tops on a pressure bleeder and a run round cracking open each bleed nipple. I can’t remember ever seeing one done properly and that was in a Mercedes main dealer!

 

 

@grmtylrWere you a Technician, Master Technician or Fitter actually working on the cars & in the workshop? 

Or even a service or workshop manager?

 

I might suggest if you were then you worked at crap Main Dealerships, as to how Mercedes, BMW do Major Services then the Fluid Changes are extensive and can even include bulbs being replaced.

Hence many get punted before a MAJOR SERVICE and show still they have a FMDSH.