Hi 

 

I keep getting this message after an "update" weeks ago.

I press OK or Later when the car is at rest - nothing. Message disappears.

Anyone else has this?

Thanks

 

h

*Following* Mines doing the same. I was wondering if it was because I've let Skoda Connect lapse, I didn't bother renewing it after 12 months. 

I got an update yesterday, which downloaded OK (PayPal update). Unless I have been automatically joined into Skoda Connect, (new car), I haven’t joined.

I have received several updates to my Karoq over the last few weeks, all of which seem to have installed themselves OK, and some even asking me to lock the car for a few seconds to complete the install. So perhaps yours are also being installed and it's just the repeated requests that are leading you to think that it's the same one not being installed.

 

Chris 

6 hours ago, CJJE said:

I have received several updates to my Karoq over the last few weeks, all of which seem to have installed themselves OK, and some even asking me to lock the car for a few seconds to complete the install. So perhaps yours are also being installed and it's just the repeated requests that are leading you to think that it's the same one not being installed.

 

Chris 

Hi Chris

 

Yes that is a possibility, but it is happening every time I drive the car. Possibly a difference with mine being an Amundsen system? No message to lock the car, as yet. 

 

I too did not join Skoda Connect.

 

Barry

I posted about the number of recent updates lately on the Kodiaq forum, updates which initially caused the system to error. I can however shed some light on your questions

 

On 09/09/2023 at 12:03, OldKaroq said:

Hi 

 

I keep getting this message after an "update" weeks ago.

I press OK or Later when the car is at rest - nothing. Message disappears.

Anyone else has this?

Thanks

 

h

 

If you're driving the system wont do anything by pressing OK. ( which is stupid in my opinion, but that's another story ). To get the update running you can do one of two things:

 

1: If you've stopped at say traffic lights or you pull over, put the auto gearbox in 'P' park ( I assume put it in neutral on a manual ), press OK and the timer icon will appear to indicate something is happeneing. You should then get a confirmation that the update is taking place and you can drive on. If you don't get the 'update is taking place' indication then chances are the update has failed.

 

or

 

2: Press OK or later and leave it until you've ended your journey. When the engine is off, pull down the menu from the centre top of the screen and you'll see two tabs, one of which says MESSAGES. Select that tab and you see the message again which says there's a system update available. Action that request and the timer will come up and then it'll confirm the update is taking place, or if it's a really small update, will have already completed.

 

When the update is complete it'll try auto try restart the system software. God knows how they've programmed the thing, but when it's booting up, it may say something like "services have failed to start". If it does then just ignore it - select the radio button or whatever and continue as normal. The "services failure" indication won't come up again.

 

These are over-the-air updates which do not require any subscription to connect services. 

 

Hope that helps

Edited 10 September, 20232 yr by kodiaqsportline

@kodiaqsportline

Mine would seem to be in your category 2...

 

I don't have access to my Karoq for about a week but I will definitely give this a go - many thanks!! This will help @Keithjock and others hopefully.

 

On 10/09/2023 at 18:48, OldKaroq said:

Hi Chris

 

Yes that is a possibility, but it is happening every time I drive the car. Possibly a difference with mine being an Amundsen system? No message to lock the car, as yet. 

 

I too did not join Skoda Connect.

 

Barry

No, I've got an Amundsen too.

 

Chris

Been getting the message above (on & off) for a couple of weeks or so & having a spare ten minutes this morning I thought I'd do something about it.

As Kodiaqsportline suggested above I 'pulled down'  the screen & followed his instructions. Reading through the details of the update I noted that it contained changes for Octavia & Enyaq users of the (presumed online) 'Shop'.

I wonder if anybody at Skoda could explain the logic of (presumably) applying such an update to all vehicles (?) - but I think I already know the answer to that question.

After a couple of minutes the update did install & complete.

Total waste of time or what?

13 minutes ago, IanPerry316 said:

Been getting the message above (on & off) for a couple of weeks or so & having a spare ten minutes this morning I thought I'd do something about it.

As Kodiaqsportline suggested above I 'pulled down'  the screen & followed his instructions. Reading through the details of the update I noted that it contained changes for Octavia & Enyaq users of the (presumed online) 'Shop'.

I wonder if anybody at Skoda could explain the logic of (presumably) applying such an update to all vehicles (?) - but I think I already know the answer to that question.

After a couple of minutes the update did install & complete.

Total waste of time or what?

So we have to install an update not related to our cars, just to stop the message appearing?

Yes a waste of time, by the sound of it.....

Too much to ask, a "targeted" update.

8 minutes ago, OldKaroq said:

So we have to install an update not related to our cars, just to stop the message appearing?

Yes a waste of time, by the sound of it.....

Too much to ask, a "targeted" update.

I would agree that a 'targeted' update might be far too much to expect from anybody at Skoda.

As I (& several others) have previously commented the cars are (generally) excellent but the bells & whistles.......?

Far too many, far too complex & potentially far too distracting for safe driving.

You guys may think that but from someone with an IT background, it's much easier to administer a global update. I don't have a problem with that, what I do have a problem with is the way VAG ( it's not peculiar to Skoda ) have implemented their system.

 

The message: "failure to start background services" just shouldn't be appearing. And don't get me started re: the message which says that for safety reasons, you can't start the update whilst driving...  FOR SAFETY REASONS !!!!   If you pressed OK and the system did it's thing in the background then we wouldn't have to read their message whilst driving. 

 

It reminds me driving thru to Glasgow on the M80, and there was a message on the roadside electronic board near Stepps, which was effectively saying "Keep your eyes on the road" !  

 

FFS, who comes up with this logic?  

6 minutes ago, kodiaqsportline said:

You guys may think that but from someone with an IT background, it's much easier to administer a global update. I don't have a problem with that, what I do have a problem with is the way VAG ( it's not peculiar to Skoda ) have implemented their system.

 

The message: "failure to start background services" just shouldn't be appearing. And don't get me started re: the message which says that for safety reasons, you can't start the update whilst driving...  FOR SAFETY REASONS !!!!   If you pressed OK and the system did it's thing in the background then we wouldn't have to read their message whilst driving. 

 

It reminds me driving thru to Glasgow on the M80, and there was a message on the roadside electronic board near Stepps, which was effectively saying "Keep your eyes on the road" !  

 

FFS, who comes up with this logic?  

I understand & accept your point about "easier [& therefore cheaper] to  administer a global update", but if my desktop & laptop computers can 'refuse' to accept anything from Microsoft that relates to, say, Windows 11 (because they both run Windows 10) then there really can be no excuse for every driver to have to accept & have installed every update for every vehicle in the company's range.

By all means offer the download to all vehicles but the vehicle can surely identify itself as not needing that particular piece of updated software & refuse to accept & process it.

As you so rightly say  " FFS, who comes up with this logic?"

3 hours ago, IanPerry316 said:

...there really can be no excuse for every driver to have to accept & have installed every update for every vehicle in the company's range.

 

By all means offer the download to all vehicles but the vehicle can surely identify itself as not needing that particular piece of updated software & refuse to accept & process it.

As you so rightly say  " FFS, who comes up with this logic?"

 

 

If you were the one having to deliver that upgrade you'd easily find a thousand excuses.

 

It has nothing to do with price, it's administration. Even from the point of a customer requesting help, there's no need to go through flowcharts or a question and answer session to determine what version of a system the helpdesk is having to deal with because everything is uniform. It's so much easier all round using a common platform.

 

Your Windows anology is a perfect example, just that you're thinking about it the wrong way round. Every so often you'll run a Windows update which will update say security. The update may relate to a different processor or different application to the one you have on your laptop, but it's still installed. Your laptop will only use a tiny fraction of the download from Microsoft - it's simply not efficient to tailor to specific needs. I could wipe a large chunk of data from your Windows registry and your laptop would work 100% for the remainder of it's life.

 

 

Edited 13 September, 20232 yr by kodiaqsportline

On 10/09/2023 at 23:47, kodiaqsportline said:

2: Press OK or later and leave it until you've ended your journey. When the engine is off, pull down the menu from the centre top of the screen and you'll see two tabs, one of which says MESSAGES. Select that tab and you see the message again which says there's a system update available. Action that request and the timer will come up and then it'll confirm the update is taking place, or if it's a really small update, will have already completed.

 

When the update is complete it'll try auto try restart the system software. God knows how they've programmed the thing, but when it's booting up, it may say something like "services have failed to start". If it does then just ignore it - select the radio button or whatever and continue as normal. The "services failure" indication won't come up again.

 

These are over-the-air updates which do not require any subscription to connect services. 

 

Hope that helps

 

This worked, thanks!

 

Hopefully thats the last I see of the "Update available" message. Until next update.

In case any of you haven't noticed, once you have pressed the Yes/OK soft button, the unit displays how many items it has to download by removing the Bluetooth symbol at the top of the screen and replacing it with a white circle containing a number - usually 1 although I think I have seen 4 and 9! That will give you an idea of how long it takes.

Skoda Connect and the roof buttons use the Vodafone infrastructure.

This message has been appearing at seemingly random intervals over the past year, always when being driven, and selecting OK results in the message "Unable to complete whilst driving" ! So why give the message only when you're driving? This is designed to annoy.

When the vehicle is stopped it never appears and a search of the display fails to find it again.

I will try the procedure described in earlier posts.

Is this some sort of devilish game the software engineers at Skoda have devised?

There's plenty more in the car, and I call it R.A.T. or "Really Annoying Technology" which seems to be on the rise.

Judging by some of the (many) comments on here (and elsewhere) on this & various other topics I would suggest that a large percentage of owners might call it "F.A.T."

7 hours ago, RodDuggan said:

This message has been appearing at seemingly random intervals over the past year, always when being driven, and selecting OK results in the message "Unable to complete whilst driving" ! So why give the message only when you're driving? This is designed to annoy.

When the vehicle is stopped it never appears and a search of the display fails to find it again.

I will try the procedure described in earlier posts.

Is this some sort of devilish game the software engineers at Skoda have devised?

There's plenty more in the car, and I call it R.A.T. or "Really Annoying Technology" which seems to be on the rise.

 

I agree with the frustration of the system, but in their defence, it'd be a bit pointless displaying a "can't update whilst driving message" when you're parked !

 

I've posted elsewhere that the update but last, implied that it contained software that would allow future updates to be downloaded whilst driving.

 

So when the latest update appeared, I was given three choices rather than the two as posted above - update now, cancel or update later ( at least I think that's what they were ).  Anyway, I chose update now, and the update took place whilst I was driving. So all sorted.  Maybe someone at Skoda read this thread

Edited 10 December, 20232 yr by kodiaqsportline

Finally remembered to take pic of that new screen when an OTA update is ready.  You can now select "Update now" and the software will download whilst your driving. 

 

We have an Amundsen which despite an update a few days ago has not changed - it still will not let you start an update whilst driving.

3 hours ago, Woodentop19 said:

We have an Amundsen which despite an update a few days ago has not changed - it still will not let you start an update whilst driving.

 

Which makes me wonder if it's still running the old software version. Best ask your garage to check if your car was one of thoise subject to a recall. ( The recall only went as far as the dealer i.e. they would only inform you when you visited the garage or if the infotainment was acting up. )

The Skoda Karoq 2020 has been a very good car except for the Infotainment system. I am hoping with your industry knowledge you may have some suggestions , other than what Skoda are asking me to do  

There seem to be regular issues with the Skoda infotainment system. 

I believe  the control units  rely  on a sim card  for regular updates , which often mean the system becomes Un operational for 24 hours or longer. 

My theory is since we don't have a mobile signal here it does the updates when we drive to the  South East., when it regularly resets 

On the last trip to maidenhead the system failed again whilst doing an update . I thought I had disabled updates unless asked but it still had an issue.

This time the system hasn't reset. 

I took it to the Skoda main  dealer who also weren't able to get the system to reset. 

Seems like they are unable to wipe the software and try reloading but I was still charged £225 for them to try .

There are apparently two control units the MIB and the SOS and they don't know which is the problem 

Skoda have quoted £225 labour plus £1303 to replace the two units and cant even guarantee this will solve the issue.   

The proposed solution  is to spend the £1,528 , hope that provides a solution and then pay £38 a month for a service plan that would cover future failure.

The technician acknowledged it is a wide problem with Skoda cars  . The VW units are apparently easier to reset and reprogramme than Skoda . I think I understood they can only try to reset Skoda systems using an SD card .

I would welcome your suggestions.