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Tonneau cover new vrs estate

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Hi picked up late Christmas present yesterday a new vrs estate, lovely car only thing found wrong I when trying to reel in tonneau cover it just sits and sags .. I've removed tonneau cover and it dosent reel in at all , I'm guessing it's faulty , or am I doing something wrong ... thanks 

1 hour ago, DaddyDave said:

Hi picked up late Christmas present yesterday a new vrs estate, lovely car only thing found wrong I when trying to reel in tonneau cover it just sits and sags .. I've removed tonneau cover and it dosent reel in at all , I'm guessing it's faulty , or am I doing something wrong ... thanks 

Well i don't know how you are doing it, but i just press down on the centre (closest to you) and it goes half way, then press again and

it goes all the way

Sounds like faulty to me, it’s spring loaded so should always naturally retract. 

I'm surprised that wasn't picked up by a pre-delivery inspection.

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2 hours ago, avi4tor said:

I'm surprised that wasn't picked up by a pre-delivery inspection.

I thought that especially as I had a spare wheel fitted ..  

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