Because customer relations office is trying to ignore my complain again I decided to get big sharks into the game. I emailed info about the case with original letter and technical briefing sheet to Eric Boutin, Brand Director of Skoda UK, Damien O'Sullivan, Managing Director of Volkswagen Group UK and Pietro Panarisi, Head of Press, Public Relations & Communications.

Hopefully this will push them to do something about it....

Dear Mr. Boutin / Mr. O'Sullivan,

I am writing to bring a significant, systemic safety concern directly to your attention regarding the Full LED Matrix headlight behavior on the Škoda Superb Mk3 Facelift framework.

I have opened a formal case file with Customer Relations (assigned to Advisor Zulpha Casker), but frontline channels are treating this as an isolated component failure requiring basic dealer diagnostics. As an experienced technician or software diagnostic user will confirm, this is an underlying MQB architecture logic loop error that cannot be resolved at the dealer level without central engineering intervention.

The Safety Defect:

On right-hand drive (RHD) vehicles in the UK, the predictive satellite navigation link erroneously forces a Continental European Left-Hand Drive (LHD) highway map onto the headlight modules when entering a dual carriageway or motorway slip road. This causes the left-hand curb illumination to drop completely into darkness, while lifting the right-hand lens array dangerously high into the path of oncoming traffic over the central reservation.

Because the physical hardware is electronically healthy, standard dealership diagnostic software reports "Zero Fault Codes," leaving local technicians unequipped to act.

I have already agreed to present the car to Faintree Shrewsbury for technical data logging as requested by Customer Services. However, I am writing to you directly to ensure these software logs are actively intercepted and escalated to Level 3 Field Product Engineers / Factory Software Quality Assurance in Mladá Boleslav rather than being closed out by localized retail staff.

For your technical team's immediate reference, I have attached a complete printout sheet mapping the exact inverted binary loops in Module A5 (Byte 0), Module 4B (Byte 5), and Module 09 (Byte 12) causing this regional conflict.

Thank you for your attention to this road safety matter. I look forward to your executive team confirming that a formal factory review has been initiated.

Kind regards

😎

I applaud your efforts! If you still don't get a satisfactory response, you could try https://www.gov.uk/vehicle-recalls-and-faults/report-a-serious-safety-defect

That's a good idea😊

I will give them a bit of time but I'm confident to receive some sort of reaction😊

What you suggested will be great plan B, thank you! 👌

Most annoying is this corpo barier where you can't get past lover level assistants and bring attention of the problem to higher, senior management.

I pictured theoretically possible scenario and implicated VAG liability in a case of fatal accident caused by the driver blinded by Superb FL Full Matrix LED Headlight vehicle.

All I want is VAG recognise that it affects thousands of cars and it's very dangerous glitch... It's with the senior executive customer relation manager now so I am moving forward. 😎

VW Group UK / Skoda, Audi, Seat CEO,s, Brand Managers, Senior board members, after sales directors, dealer principals, master techs, techs, sales staff etc etc are all drivers one might presume. So are they all blind, or just being blinded by the light?

Most likely can't be bothered as it requires effort... It's like hitting brick wall. "bring it for a diagnostic"... Even when explained it's not malfunction but systematic factory level wrong coding... I'm very persistent but it start getting on my nerve.....

Dear Catherine Moore,

Further to my previous email, I am submitting this technical addendum to clarify the precise mechanical and environmental failure loop that occurs on UK highways. This must be attached to the engineering brief ahead of the data logging session at Faintree Shrewsbury.

The Barrier Obscuration Failure Loop:

The core danger on a UK dual carriageway or motorway is that the physical central reservation barrier (whether concrete stepped barrier or steel Armco) physically sits at a height that obstructs the low-slung headlights of oncoming traffic from the perspective of the Škoda’s rearview-mirror-mounted A5 camera.

Under normal, correct Right-Hand Drive (RHD) programming, the car should naturally bias its light safely down the left curb. However, because the software logic error flips the system into a Continental European Left-Hand Drive (LHD) profile, the headlights intentionally push a high, intense light field across to the right side of the highway.

Because the central barrier blocks the oncoming vehicle's headlights from reaching the A5 camera lens, the Matrix processor assumes the oncoming fast lane is entirely empty. The system fails to shroud the pixel segments, causing a severe, delayed reaction. The oncoming driver is subjected to full, unshielded high-beam glare directly into their cabin before the camera can finally register them over the barrier.

This creates a high-risk scenario where an oncoming motorist is instantaneously blinded at high speed, significantly elevating the risk of a catastrophic, multi-vehicle collision.

Please ensure this operational failure loop is specifically noted by the product safety team alongside the module byte architectures previously provided.

Kind regards,

Could I explain it better?

Funnily they are not the crappiest of vehicles with crap Full Matrix LED headlights. That honour belongs to prestige vehicles costing much more. But you are fighting the good fight. Sadly VW Group could not give a monkeys about the UK and vehicle safety. They would be more proactive on serious defects that many have issues with. Cutting out, fuel rail leaks, DSG failures, Software faults and update issues.

I used other cars with Full LED headlights and Superb's Matrix Headlights are indeed superb!

But I clearly explained to them what would happened in case of some fatal accident. I know it's highly hypothetical but possible. That should at least trigger some worries....

Dear Catherine Moore,

Further to the technical addendum submitted regarding the barrier obscuration failure loop, I must also ensure that Škoda UK’s legal and risk management departments are fully aware of the broader litigation exposure this specific platform defect carries.

Because this Matrix LED highway light glitch is a systemic software logic boundary error affecting standard RHD platform programming from 2019 onwards, it does not just impact my vehicle. It is actively affecting thousands of Škoda Superb FL owners across the United Kingdom, as heavily documented across major automotive owner forums.

In the event of a tragic, fatal collision on a UK motorway caused by an oncoming driver being blinded by a Škoda Superb FL operating with this glitched LHD beam profile, the ensuing legal consequences would extend far beyond an individual insurance claim.

If forensic collision investigators identify this factory-coded regional logic inversion as the proximate cause of a fatal accident—and discovery logs reveal that Škoda UK was formally notified of this platform defect but chose to treat it as an unverified dealer-level anomaly—Volkswagen Group UK would face a major Group Litigation Order (class-action lawsuit).

The financial and reputational cost of defending a multi-party product liability lawsuit for selling vehicles inherently unsuited for UK highway geometry—combined with the inevitable Driver and Vehicle Standards Agency (DVSA) mandated safety recall—renders a proactive engineering review at this stage the only responsible commercial and ethical course of action.

I trust this will be appended to the engineering briefing files currently under review by your office ahead of our next update.

Kind regards,

Now I'm waiting....

Corporate Responsibility. Never bothered them with DQ200 DSG,s losing drive. They got their Arse Kicked in Australia. If, if, if. Porsche BEV,s have a Fire Risk, owners / keepers were told / advised not to charge cars in buildings. People are getting rubbered by the DVSA over Fuel Rail leaks. Broken Bolts.

Yep, it's about the sale. After that responsibility ends....

If you think you have unsafe lights, or know you have and post on an open forum then you share that knowledge. You are Insured, tell your insurer. Before sadly some Motorway pile up is caused by your vehicle.

Potentially unsafe lights... Insurer wouldn't recognise this as a problem as its not something you can detect in average garage..

It's more about VAG and Skoda acknowledging the issue and we already know it's uneven fight....

Besides, I don't use full auto headlights on motorway because I know it doesn't work as it should so no chance to cause accident 😊

It would be nice to actually see how it properly works...

I did not use mine on a Corsa Electric on Motorways because i did not need them and the made the signs too bright when on full beam and were a danger otherwise.

With high traffic I wouldn't use them on motorway. I'm working nights and when going home at 3am on empty motorway it is annoying to see them working back to front 🤦...

All this discussion makes me think yet again that there was nothing wrong with z-beam projectors convertible to flat-beam for driving abroad. For many years, this was standard Hella projector headlamp setup on most Mk1 and Mk2 Skodas (Octavia, Superb, Roomster). Frankly, in HID variant (or after upgrade halogen to HID, quite safe in a projector lamp), road illumination was good enough in any conditions when left on flat beam at all times, also in the UK.

I'm speaking from 400k+ miles of experience of mostly night driving, including lots of high speed autobahn driving.

But yet again, newer and bling is the enemy of good enough...

I had Xenon on the previous SII and retrofitted the HBA camera and the light as you say was good, but matrix LED in most scenarios is so much better.

It would be nice if Skoda did sort the beam escaping into oncoming traffic on motorways.

So we email each other with Executive Customer Relations Manager and she is trying to avoid admitting that there might be something wrong with Matrix headlights... And trying to make me pay for the diagnostic that they want me to do... In the meantime I sent them video of what happens at night on motorway so they can say it's my imagination 😂

https://drive.google.com/file/d/17pPNKalgsRPKMi81HRkX0czFZsl0C2xT/view?usp=drivesdk

It will be hard to make them fix it. They know it's f... ed but if they admit it it will cost them money... 🤷

Ok, step forward. My car is going for a diagnostic in relation to issue with Matrix Led. If they can't find the fault ( and they will not) it's going to be raised to Technical Team to review. And this is important step. What are they gonna do about it.

ACTION NEEDED!!!

As I'm handing car to Skoda for diagnostic to invastigate Full LED Matrix glitch on UK motorway on 24th of August and I need your help.

I am fighting for pernament software patch or fixed TPI Buletin Number so everyone else can get their car fixed. Can you please reply to me with make and model of your car if experiencing same issue with Matrix headlights and your location? This list will be handed to technicians in UK and Czech who are receiving data logs from my car and also Senior management in Skoda UK and Volkswagen Group UK to flag this as not individual issue but glitch affecting thousands of drivers.. They already received my appendix with technical risk assessment and corporate product liability.

Once my car being fixed I will post case reference number, software versions and how to escalate this and get your car fixed for free!

Edited Friday at 04:372 days by Rafal78

5 hours ago, Rafal78 said:

ACTION NEEDED!!!

As I'm handing car to Skoda for diagnostic to invastigate Full LED Matrix glitch on UK motorway on 24th of August and I need your help.

I am fighting for pernament software patch or fixed TPI Buletin Number so everyone else can get their car fixed. Can you please reply to me with make and model of your car if experiencing same issue with Matrix headlights and your location? This list will be handed to technicians in UK and Czech who are receiving data logs from my car and also Senior management in Skoda UK and Volkswagen Group UK to flag this as not individual issue but glitch affecting thousands of drivers.. They already received my appendix with technical risk assessment and corporate product liability.

Once my car being fixed I will post case reference number, software versions and how to escalate this and get your car fixed for free!

2020 2.0Tdi 150HP Skoda Superb SEL

As an executive summary - this is where essentially, instead of lighting up the left side of the road and keeping it low on the right (to stop the other side being dazzled), the car does the opposite and keeps the light low on the left and lights up the right-hand side of the road?

Exactly. It's well known glitch on Matrix Headlights documented on few Internet forums. Hopefully I will get to the bottom of this. 👌

Edited Friday at 12:592 days by Rafal78

8 hours ago, Rafal78 said:

Exactly. It's well known glitch on Matrix Headlights documented on few Internet forums. Hopefully I will get to the bottom of this. 👌

Seem to drive very little in the dark in this part of the year but will keep an eye out and report back.