Full Matrix Led headlights on motorway

Because customer relations office is trying to ignore my complain again I decided to get big sharks into the game. I emailed info about the case with original letter and technical briefing sheet to Eric Boutin, Brand Director of Skoda UK, Damien O'Sullivan, Managing Director of Volkswagen Group UK and Pietro Panarisi, Head of Press, Public Relations & Communications.

Hopefully this will push them to do something about it....

Dear Mr. Boutin / Mr. O'Sullivan,

I am writing to bring a significant, systemic safety concern directly to your attention regarding the Full LED Matrix headlight behavior on the Škoda Superb Mk3 Facelift framework.

I have opened a formal case file with Customer Relations (assigned to Advisor Zulpha Casker), but frontline channels are treating this as an isolated component failure requiring basic dealer diagnostics. As an experienced technician or software diagnostic user will confirm, this is an underlying MQB architecture logic loop error that cannot be resolved at the dealer level without central engineering intervention.

The Safety Defect:

On right-hand drive (RHD) vehicles in the UK, the predictive satellite navigation link erroneously forces a Continental European Left-Hand Drive (LHD) highway map onto the headlight modules when entering a dual carriageway or motorway slip road. This causes the left-hand curb illumination to drop completely into darkness, while lifting the right-hand lens array dangerously high into the path of oncoming traffic over the central reservation.

Because the physical hardware is electronically healthy, standard dealership diagnostic software reports "Zero Fault Codes," leaving local technicians unequipped to act.

I have already agreed to present the car to Faintree Shrewsbury for technical data logging as requested by Customer Services. However, I am writing to you directly to ensure these software logs are actively intercepted and escalated to Level 3 Field Product Engineers / Factory Software Quality Assurance in Mladá Boleslav rather than being closed out by localized retail staff.

For your technical team's immediate reference, I have attached a complete printout sheet mapping the exact inverted binary loops in Module A5 (Byte 0), Module 4B (Byte 5), and Module 09 (Byte 12) causing this regional conflict.

Thank you for your attention to this road safety matter. I look forward to your executive team confirming that a formal factory review has been initiated.

Kind regards

😎