Hi everyone,

 

I recently picked up a 2019 Skoda Scala (having not owned a VW group car before) and I have an issue with my Amundsen infotainment unit.

 

Its really buggy, and I have a feeling it's because the software is super behind on it's updates (currently at 0155). I doubt the previous driver maintained it software-speaking.

 

I'm checking tomororrow with the dealer I purchased it off whether or not getting this updated will be covered under warranty, which I highly doubt, so I have a few questions:

 

1. How much (approx) would it cost a Skoda dealer to update it for me?
2. I've heard of updating it yourself, but that feels a bit scary. I'm very tech-savvy so I could find the right files and do it myself if really needed, but it feels risky from what I've read already online.
3. If Skoda was to update it to the latest, could I then use the 'Update Software' button shown in the image below to keep it updated myself in the future?

 

Some of the issues that are bugging me, in order of annoyance:

 

1. When I start the car up, it shows the 'Loading Profile...' screen. It's a lottery as to whether it:
   1. Loads the menu in 5 seconds.
   2. Loads the menu in 30 seconds.
   3. Doesn't get past this screen at all, meaning i need to reset it (sometime to no avail).
2. I can't choose the 'Update Software' option, even when connected to WiFi. It just spins endlessly if I try click that button, once for around 1 hour before I decided to give in.
3. I can't create a profile, it just spins endlessly when I try and eventually have to reset it.
4. Because I can't create a profile, I can't connect it to the MySkoda Essentials app.

 

My Amundsen details:

 

 

 

Any help you could provide would be really appreciated!

 

Thanks

We have exactly the same issues and have had for over two years. Never resolved by the dealership. They want to charge £138 per hour to do updates and then of course you have to subscribe to service with annual fee. My advice: get rid of the bloody thing now whilst you still have your sanity.

23 minutes ago, stupidscala said:

We have exactly the same issues and have had for over two years. Never resolved by the dealership. They want to charge £138 per hour to do updates and then of course you have to subscribe to service with annual fee. My advice: get rid of the bloody thing now whilst you still have your sanity.

Why would you have to sign up to their service plan? And why haven’t you got rid of your Scala?

The car belongs to my wife. She says she likes driving it and she just ignores the user profile messages and the fact that the maps are totally out of date. I wish she would sell it but not my decision. As far as I can work out, none of the extra functionality works unless you pay for connect services from Skoda. We have just today tried Android Auto and that seems to work - Google maps, hooray!

That’s fair enough if she’s happy with it.

 

To be honest all I want is for those loading issues to be gone, all I really do is connect it to Apple CarPlay. The loading issues just make it such a pain to use.

We just happened to be at the dealership this morning. Two employees tried to set up profile connection. Both were clueless as to why it won't work, they just did what we have already done many times ourselves. We were told to book the car in for a whole day, so that they could "make sure everything is working"! I think we will just cancel and go elsewhere for regular services. Hope you didn't waste your money on the extended warranty package.

Still, £138 per hour is very steep. Did they explain why it would cost that much? Was this an official Skoda dealer you visited today?

 

No, did not buy any extended warranty.

Edited 10 June, 20241 yr by PerkyBlinder

Yes it was the main dealer, the same one we bought the car from and where it was serviced last year. I think the price is the "standard" quote for diagnostics/labour rate per hour. They offer a service plan for £37.50 per month for two years which includes two services, AA membership (restricted) and a warranty plan with more exclusions than benefits. We were quoted over £500 for a service alone. The car has only done about 13,000 miles.

1 hour ago, stupidscala said:

Yes it was the main dealer, the same one we bought the car from and where it was serviced last year. I think the price is the "standard" quote for diagnostics/labour rate per hour. They offer a service plan for £37.50 per month for two years which includes two services, AA membership (restricted) and a warranty plan with more exclusions than benefits. We were quoted over £500 for a service alone. The car has only done about 13,000 miles.

Just chosen the option 'Restore Factory Settings' and so far this has seemed to make a drastic improvement on the stability of that loading user profile screen. WIll have to see how it performs over a few days to see if it's worked. So far though since doing this, I've not had that screen stick once. Let me know if this works/doesn't work for you too!

Also seen on other forums that if that loading screen sticks, try pressing the voice button on the left hand of the steering wheel. Some have reported that this helps get past it. Just don't spam it as soon as you get into the car, give the screen 10 seconds first and then press it to see if it helps.

Further update:

• Contacted my local Skoda dealer this afternoon, the first person I talked to was extremely helpful, she said it's a common issue and that my software really was quite a bit behind where it should be (the latest for my 2019 model should be 0330 as of the date I'm writing this, mine is currently on 0155).
• They said they will cover repairing the software and bringing it up to date for a one time cost of £156 (I thought this would be much higher, from what I've read online) which will require my car to be with them for half a day. I can then update it myself from there.
• They also said that this issue can happen when the software self-updates but loses reception to the sattelite, which is what causes the software to get 'stuck' and prevents itself from being updated further. I'm just going to do it with WiFi connection in the future though so this hopefully won't be an issue again.

Luckily I have also persuaded the dealer I bought my car from recently to contribute 50% towards this cost. Win!

 

Let's just hope all this fixes it!

 

I hope it all works out for you. Our software version is at 0156. We have never got the profile/connection issue sorted but it has never just hung up. So the nav works, radio, basic phone bluetooth connection and car settings etc. I don't think we should have to pay anything for updates to work. I don't pay Google to update android on my phone. I just wish there was a way to turn off the "error" messages.

Make it on your own. All you need is a USB C Stick and @Rainesh

It's enough to drive you mad. Given the frustrations experienced by so many people with this infotainment system, one has to wonder if the choice of name was entirely wise...

On 09/06/2024 at 22:54, PerkyBlinder said:

Hi everyone,

 

I recently picked up a 2019 Skoda Scala (having not owned a VW group car before) and I have an issue with my Amundsen infotainment unit.

 

Its really buggy, and I have a feeling it's because the software is super behind on it's updates (currently at 0155). I doubt the previous driver maintained it software-speaking.

 

I'm checking tomororrow with the dealer I purchased it off whether or not getting this updated will be covered under warranty, which I highly doubt, so I have a few questions:

 

1. How much (approx) would it cost a Skoda dealer to update it for me?
2. I've heard of updating it yourself, but that feels a bit scary. I'm very tech-savvy so I could find the right files and do it myself if really needed, but it feels risky from what I've read already online.
3. If Skoda was to update it to the latest, could I then use the 'Update Software' button shown in the image below to keep it updated myself in the future?

 

Some of the issues that are bugging me, in order of annoyance:

 

1. When I start the car up, it shows the 'Loading Profile...' screen. It's a lottery as to whether it:
   1. Loads the menu in 5 seconds.
   2. Loads the menu in 30 seconds.
   3. Doesn't get past this screen at all, meaning i need to reset it (sometime to no avail).
2. I can't choose the 'Update Software' option, even when connected to WiFi. It just spins endlessly if I try click that button, once for around 1 hour before I decided to give in.
3. I can't create a profile, it just spins endlessly when I try and eventually have to reset it.
4. Because I can't create a profile, I can't connect it to the MySkoda Essentials app.

 

My Amundsen details:

 

 

 

Any help you could provide would be really appreciated!

 

Thanks

Just out of interest, how did you get to this screen?

 

I've got a 19 plate Scala and I have managed to get this info - 

 

It's a year later and still haven't got this fixed, but I'm getting a bit frustrated with the 0155 bugs.

@Rainesh would you be able to help me, or point me in the direction to where you've helped solve this before? All I'm missing are the files and steps to incrementally upgrade to the latest (harder to source than I thought!)

TL;DR - My Amundsden unit is stuck on 0155.

We have never resolved our Amundsen issues either. We went on a couple of longer journeys over the summer. The satnav went completely "mad". The map display started jumping about literally all over the place, showing our location as 50 miles or more away from actual but continually changing. What I found most strange was that the locations it was showing were neither where we had been on our journey nor were they anywhere near our route home.

I pulled over and switched off the ignition hoping that the system would "reboot". But the problems persisted until we arrived home hours later. After an hour at home, I tried again, and the satnav was working normally. Stupid Scala!

It is my understanding that a hard disk can be connected to the cars USB c connector and updates can be loaded from a file. But I cannot find the files on the abysmal Skoda website.

I purely use it for Apple CarPlay, nothing else. The issue I have is that 'Loading user data...' every time you turn the car on. Sometimes it takes 5 minutes for that screen to go away, really frustrating.

I also find it just disconnects my iPhone constantly meaning I have to reconnect it mid-drive which a) isn't safe and b) is super frustrating when it happens five times in a single trip.

Yup. We have 'Loading user data...' too. It goes away after 10ish seconds. We are both on Android and it works but we also get disconnects often.