I bought a plug-in Octavia estate via Motorpoint, and was a bit rude about them at the time. 

As it happens, because there were delays with the payment (probably because of a new person working in their office) the delivery was rushed, and the car had a few niggles.  I'm sure they would have sorted them.  But, mainly because the Octavia boot space is the biggest selling point for me,  I was shocked by the difference the battery made, and asked for the car to be returned.

I fully expected to lose the £299 door-to-door delivery charge.  I've just had the repayment, and it included everything I paid.  So they covered not only the cost  of getting it back, but also the cost of getting it to me, without being asked to.  That's pretty impressive, I think.

@pingpongpete1   Is it this car from Arnold Clark? 

No.  After the PHEV Octavia from Motorpoint proved not what I wanted, I looked on their site to find a non-PHEV alternative but there wasn't one that had exactly what I wanted.  So I looked elsewhere, and that turned out to be Arnold Clark.