Hi everyone - brand new on this forum so just wanted some advice. Ordered a new Karoq from dealer on 23rd February and was told car was in the UK - so paid deposit to secure car and completed all sale paperwork. Picked reg number and no extras needed. Was told by dealer car should be delivered by middle of March but still waiting and phoned dealer twice since with no further update - given the impression that there is nothing the dealer can do to speed things up - ‘’ we just wait for the transporter to show up ‘’ seems bizarre that dealership is in no hurry to finalise and complete the sale - any advice guys. Thanks

6 hours ago, Lynger said:

car was in the UK

Which port?

Can you see your car here-

https://www.google.com/maps/place/Immingham/@53.6542006,-0.2416157,2289m/data=!3m1!1e3!4m6!3m5!1s0x4878905b5572985f:0x9f32c3b3600857da!8m2!3d53.614012!4d-0.215913!16zL20vMDRiemtr?entry=ttu&g_ep=EgoyMDI1MDMyMy4wIKXMDSoASAFQAw%3D%3D

Or here-

https://www.google.com/maps/@53.6592632,-0.245794,3a,60y,143.77h,90t/data=!3m7!1e1!3m5!1sr7Roylm99vqTXnIh35VO8g!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D0%26panoid%3Dr7Roylm99vqTXnIh35VO8g%26yaw%3D143.77328949189103!7i13312!8i6656?entry=ttu&g_ep=EgoyMDI1MDMyMy4wIKXMDSoASAFQAw%3D%3D

You might need to zoom in a bit.

There can be a lot of cars at the port.

Thanks. AG Falco

Edited 24 March, 20251 yr by AGFalco

Speaking from personal experience, from the point of the car arriving in the UK (Sheerness in my case) to picking it up took approximately 3 weeks, this has been the case for me on two occasions although there are a lot of factors at play.

Your dealer should be able to give you more accurate information regarding the car’s whereabouts and timescales to prep it through their workshop.