Hi All,

New to posting so apologies if this is in the wrong place.

I have brought a 2020 Mk4, drives lovely and very happy with everything apart from 3 little things - - Primary User, Firmware and the SOS pop pop.

The latter - the SOS issue, I understand from looking around on here that it will need to visit the main agent to have some update applied. However I also have an issue with not being able to set the primary user - Whenever I try to login on the cars screen, it says error loading profile. This may or may not be related to my firmware - 1805. I have tried to update this, ideally to 1896 however I cannot find a download link for this - - first massive ask is if anyone does have the link for this, could you please throw it my direction - I did try to install 1941 - however the car stated the firmware I was trying to install was an earlier version than the 1805 firmware (confused me!) - I was hoping if I could fix the firmware and bring up to date, this may in turn fix the primary user issue. The only other thing of note, when I connect my phone to the car, it does show an app with the Skoda logo and "Cupra" underneath it - to the best of my knowledge, Seat software wouldnt work on a Skoda, so im not sure whats going on - I dont get any OTA updates and dont know where to start, so im throwing myself at the mercy of you lovely members to help if you can.

Thanks in advance.

SW Train: MEN3_EU_SK38X_P3265L

MU SW 1805

2020 Octavia

https://www.drive2.ru/l/692089794200617469/

Hello,

Look at the pinned subjects of this foruml, it helped me to update.