Sounds like a design fault that VAG won't admit to - nothing unusual here.

The worst aspect of this problem is that when Skoda dealers were family businesses trading out of tin sheds, their customers were treated fairly. Now that VAG have made them build glass palaces which we all have to pay for, the corporate VAG "couldn't give a toss about the customer" has come to light.

The Internet is littered with complaints about VAG dealers - it seems Skoda have now joined the club. Honda or Toyota for me next time.

rotodiesel.

Well, still no progress.

It seems SKoda are not budging atall, and we (work) are giving the Lease company and Skoda til Tuesday (after Bank Hol) to come to a decision before we call for legal assistance to sort it out.

I never thought, or even considered it, to get to a stage where we will need Solicitors to try to resolve it.

Its ridiculous, and im close to regretting buying it now!

Purely down to Skoda Customer Service, it is the worst i have ever seen IMO

Well, still no progress.

It seems SKoda are not budging atall, and we (work) are giving the Lease company and Skoda til Tuesday (after Bank Hol) to come to a decision before we call for legal assistance to sort it out.

I never thought, or even considered it, to get to a stage where we will need Solicitors to try to resolve it.

Its ridiculous, and im close to regretting buying it now!

Purely down to Skoda Customer Service, it is the worst i have ever seen IMO

Make sure you keep us updated

Update;

Still not much, today was the deadline before Legal Assistance is considered.

Have been given copies of the conversations between our Manager, and the Quality Manager at the lease company -

02/08/07 - I’m speaking to Skoda – trust I can provide them with all the information that you have provided me?

02/08/07 - My only concern would be around the actual report written by David - I would be inclined not to show it to them, unless you think that it will be really useful - in which case would suggest extracts rather than the whole thing.

02/08/07 - Some small movement – Skoda UK are sending an area technical manager to look at the vehicle. They will be able to provide a more experienced view regarding the damage than the local dealer.

As soon as I have date I will let you know

16/08/07 - Has there been any movement on this' date=' I am getting increasingly frustrated as we are, as you know, renting a replacement car, and of course the payments to (Lease Company) are still being paid, yet the driver is getting no benefit at all.

Can you please let me know what is happening.[/quote']

16/08/07 - I have yet again requested a date from Skoda for inspection of the vehicle.

Unfortunately they have been unable to offer one at this time. I will contact them again tomorrow

21/08/07 - Can you please advise whether we are getting anywhere with this' date=' if not I need to pass to legal to try to get some resolution.

[/quote']

23/08/07 - I have been told by Skoda that the vehicle has been inspected.

The initial report from the inspection of the vehicle has been sent to the Skoda factory for review. Once the review has taken place Skoda will be able to provide a further update on their position.

Its been with them nearly a week so I’m hopeful for an answer shortly' date=' but never having scenario before I can’t be certain.[/quote']

28-08-07 - Had this reply from (Name) at (Lease Company) 23/8/07, I was going to pursue him again tomorrow, to see if he had heard back from Skoda. If no joy I was going to chase them up via our solicitor.

So, there has been some progress in the background, but still, its Fecking slow, but hopefully illl have the car or a replacement back by October. Hopefully. Not holding my breath...

Sounds like the ****e service I now expect from Skoda , and not something that I consider to be acceptable

Did your car creak at all before it collapsed?

Sounds like the ****e service I now expect from Skoda , and not something that I consider to be acceptable

Did your car creak at all before it collapsed?

Yep service is ABSOLUTE Dog-****e IMO, even Vauxhall are better than this, and that's saying something!!

Oh and no warning of collapse, it just clunked loudly then squealed (Mount breaking/Disattaching, then Belt being rubbed and cut)

Its standard proceedure for manufactures to not admit to problems especially when it involves safety due to fear of what admitting it could have on the rest of the cars they have on the road. My old man had an issue with a badly welded wishbone that failed on his race car (wont mention the brand of italian sport car for legal reasons) they didnt want to know about it, but if you can get the suspect part to the govenment vehicle inspectorate (or even just threaten it) they will roll over pretty quickly and we also got compensation for other things damaged as a results such as a tyre that was destroyed. Just be glad it wasnt a suspension failure @ 130mph going down the pit straight at Silverstone like the one he had was.

Also we dealt directly with the factory and not the UK importer

Suprise, Suprise... No updates. Still.

Other than the now Standard Issue "We are talking to eachother" (Skoda and Lease Company)

Oh, and someone involved is now trying to charge us daily Storage Charges!!!??!!!

Seriously getting annoyed. It's 3 months to the date on wednesday, and still not even a hint of resolution.

Kinda tempted to tell them to refund me, stick it up their **** and get a used Mondeo ST now...

Stop paying the lease and post them the keys.

More updates;

More email Convo;

My colleague in Volkswagen Group Technical Department who is investigating the above vehicle engine mount problem has asked me to contact the insurance assessors with a view to getting the bolt which the assessors retained' date=' sent to Milton Keynes so that it can be forwarded to the factory.

I have spoken to (Name Blanked) the engineer who inspected the vehicle on behalf of HJ Wiltshire & Son and he is happy to send the bolt to us but needs permission from yourselves as owners of the vehicle. Not sure if a phone call will do or whether it needs to be in writing....

....This needs to be done quite urgently or a further delay may occur as I will be away from the office for almost three weeks from Friday 14th.[/quote']

Further to the attached' date=' the factory have now asked for a more precise description of the accident, how exactly did it happen.

Not sure if it is available but a copy of the driver's accident report including any diagrams should be sufficient. [/quote']

Skoda have come back asking the following

Please can you or the driver or the insurance company provide the information that they have requested.

They have also requested to see the bolt that’s been held by the insurance assessors. I have given them permission to send this off as I did not want this current improvement in communication to lose pace.

So, today we sent in my accident report form, and all other documentation we had.

So hopefully a resolution will soon happen.

BUT, as you may have guessed now, the Insurance Inspectors kept a Bolt from the vehicle. Until today, I was unaware of this.

How kind of them to let me know EXACTLY what has been happening with my car eh?

So, there must be something substantial about this magical bolt then... i have TOLD my employer that i want to be included in all email correspondence from now on, so that i am kept informed.

And Still, the lease company havent contacted me, i think its around 4 weeks or so since they said they would...

Skoda are not angels by any stretch of the imagination, but some of this looks like the lease company have your cash and are probably not pushing as well as they could (to much trouble for them to sort out, they are busy getting other people into contracts).

I have found SUK to be pretty useless in the past, having to do a deal with a dealer and an RAC / VAG patrolman to get my car on the road after a coilpack failure, but my supplying dealer has been excellent.

It's time for the legal eagles to start hitting up the lease company, because there are to many cowboys in the leasing business, and these guys sound (imho) like they have a hitchin' rail outside and wear 10 gallon hats.

double post... whoops

I think ill go down to where it was last known to be tomorrow, get a few photos under the bonnet, and to make sure that it is still looking the same as when it happened (ie incase of any tampering...)

The dude we are in contact with from Skoda is off on holiday ATM too, so we have hit a brick wall until he returns, in a week or so i think.

Well , i kinda regret going to look at it. To say im ****ed off is a slight understatement. (I have been told that things have happened, when they actually havent...)

I found the car hasnt had its bodywork sorted out, even though i was under the impression it had been done... It hasnt even been booked in for repair anytime soon as far as the bodyshop guys made out... They are waiting on word from the insurance apparently. Great. They said they have had the bodywork sorted to us...

The engine mount had been removed from the car, and the engine was being supported by a block of wood and a long bolt through the pulley.

The engine mount in question is fine, it hasnt broken atall, and the rubber is intact.

But it also looks like there may have been a replacement belt put on the car at some point?! Im 100% sure mine had snapped, but the one there looks intact, albeit sheared a bit. Maybe they put a new one on and turned it over at some point, dunno.

Also, the bodywork where the mount sits looks fine.

Couldn't get into see where the mount should bolt on the engine atall, unfortunately.

Anyway, here are some pics...

:(

Not good mate, I can see why going to visit your poor car has made you feel bad. it's like going to see an ill relative in hospital :( It's in a right state inside and out by the looks of it.

And it looks out of place between those cack coloured pugs :thumbdwn:

I had a somewhat similar problem some years back involving a lease co. and an uncooperative manufacturer and I totally understand how frustrating it is.

I hope some collective fingers are pulled out pretty soon.

Righty some MORE updates;

Just to update you

After speaking to Skoda yesterday' date=' I am awaiting an email with their current position.

My understanding from the conversation is that the broken mounting screw has been requested by and sent to the Skoda factory in the Czech republic. They wish to carry out the required metallurgy tests on it before finalising their verdict.

Unfortunately I have not been given a resolution date at this time.

[/quote']

Great i thought. More faffing about to come...

Then i got in from work, and checked my work emails again, and got this;

Can you please get a definitive answer ref when we are going to get a reply on this. Surely they must be able to give us a date when this will get answered. The costs to us on this are mounting up' date=' we are getting absolutely no benefit with this at all - and are now simply building up costs that we will need to recover from somebody.

Can you please let me know by close of today.

[/quote']

Some good news.

Skoda are going to start the process of fixing David’s car. This will be arranged through Westover Skoda and the chosen bodyshop.

However I must point out that Skoda are not admitting liability for the damage. The question of fault and who picks up the bill is still to be decided. It is my understanding that the Skoda factory have yet to confirm their reasoning behind the damage. At this point I cannot comment further.

At least the repair is going to take place and we know David will soon get his car back.

I will advise further when I get Skoda’s final decision.

Regards

So, although still no clue as who will take the costs and responsibilty, it looks like i may have the car back by New Year... lol.

Though, by the fact Skoda are now going to start the ball rolling for repairs, i kinda get the feeling they might not be blaming us. Especially as they havent asked for any deposits pre-repairs or the like... hmmmm.

It's good something is happening , now the factory is involved. When we were over in CZ last month we got speeking to a very high up Skoda bod, who thought the sound of Briskoda was a good thing, so we told him to tell that to Skoda uk, They seem to care more about Customer Service out there.

It's good something is happening , now the factory is involved. When we were over in CZ last month we got speeking to a very high up Skoda bod, who thought the sound of Briskoda was a good thing, so we told him to tell that to Skoda uk, They seem to care more about Customer Service out there.

LOL. Brisky could be under CZ rule soon - eh?

Just spent time reading throught this... feel for you , hope the get it fixed, and at their cost...

SUK suck in my opinion..... this should have been resolved by them giving you a new car if you ask me, considering it was about 3000 miles old! I would have rejected it.

sorry to harp on, but we all know the console bushes on the fabia vRS, polo GT and ibiza (not cupra) , are inadiquate for the job, definatley a design fault, as they fail all the time, but they wouldn't replace mine under warrenty. I now buy from another manufacturer.... they are shooting themselves in the foot with this poor customer service.... :thumbdwn:

keep us updated

UPDATE

Out and About today, jokingly saying to the missus, "Let's drive past Skoda, see if the car's outside"

Low and Behold;

That happened quicker than expected,

I dont think there is an engine in the car now, the front end is abotu 10 miles off the deck!

Cheered me up a little about the situation that!

Good news that David.

Does leave you wondering if they are expecting to pick up the tab.

well considering its been in the exact same spot as pictured all week, its now disappeared...

So, most likely in the workshop, probably had the engine delivered to start fitting it. Dunno if they would bother pushing it around as it wouldnt have been able to go anywhere if left outside...

So, things still looking good!

As I said over on the other site

I'll get down there with my hormonal mindset, give them hell and then start crying... that will get them in gear

As I said over on the other site

I'll get down there with my hormonal mindset, give them hell and then start crying... that will get them in gear

And, as said over there, do it!

It's good something is happening , now the factory is involved. When we were over in CZ last month we got speeking to a very high up Skoda bod, who thought the sound of Briskoda was a good thing, so we told him to tell that to Skoda uk, They seem to care more about Customer Service out there.

Well it's the national car of Cz. I wonder how Renault, Citroen and Peugot's customer service in France compares with the UK .