Roomster Trash

[kjphil]

Can I firstly say that if anyone in here has a Roomster then great, they are a good practical car. However,

We bought a White 3 from a garage in Cramlington, Northumberland. We have had the clunk noise when changing gear, which this dealer failed to recognise, we took it to another well known dealer in Newcastle and they straightaway found a loose Hydraulic pipe which needed placing back into its little clip. Job Done. But we have had a bad pull to the left ever since we bought it and when braking. Took it back to the dealer , my wife was honest to say she gently reversed up a kerb whilst parking and the dealer in Cramlington imediately jumped on my wifes honesty and blamed the pull to th eleft on my wifes parking! Right so if anyone reverses up a kerb be warned as your tracking may well be badly affected.

They said they would have to take it to an Audi Body shop for a four wheel alignment which cost us

[VRStu]

Perhaps you could take the time to write a dealer review in the dealers section of the forum.

I hope you get things sorted.

[numskull]

Kel - is the dealer in Newcastle Benfield? The Cramligton lot appear to be similar to a growing number of dealers that really dont get Customer Service at all - happy customer = more business.... not hard really.

Anyway, I had a Roomster for a week and I had no handling issues, so its a fault not a feature, as it was suggested by a dealer to me the the old Octy displayed truthfully - they really said it was designed that way so get used to it!!!

[kjphil]

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[kjphil]

Kel - is the dealer in Newcastle Benfield? The Cramligton lot appear to be similar to a growing number of dealers that really dont get Customer Service at all - happy customer = more business.... not hard really.

Anyway, I had a Roomster for a week and I had no handling issues, so its a fault not a feature, as it was suggested by a dealer to me the the old Octy displayed truthfully - they really said it was designed that way so get used to it!!!

Yeah the Benfield Crew seemed to be quite helpful and did not have a good thing to say about the Cramlington lot. (Rivalry?) Ive heard by a few people that garages are quick to say its a characteristic of the car! I think not. Its just so very disappointing :(

MAYBE THE TITLE 'ROOMSTER TRASH' IS A BIT HARSH,,, sorry.

[Loz]

I have contacted Skoda UK's 'No help' line

Lol, thats what I call your underwriting helpline at work!

To be fair though, skoda are normally brilliant at solving customer dissatisfaction. They were great with my mum and dad's cars.

[numskull]

Lol, thats what I call your underwriting helpline at work!

To be fair though, skoda are normally brilliant at solving customer dissatisfaction. They were great with my mum and dad's cars.

.... and to be fair, they were very helpful, with problems on my Octy too...

[numskull]

Yeah the Benfield Crew seemed to be quite helpful.....

The Harrogate team are outstanding....

[Dmac1969]

Thats funny , when you read the dealer review section on here , it seems to favour Silbury over Benfield....now I havent a clue where to buy my next Skoda from! I hope you get your problems sorted Kel , theres nothing worse than faults on a brand new car to take the shine of what should be an exciting time! (says the man whose 3 day old Ford Escort barbacued its entire wiring loom , circa 1989)

[kjphil]

Thats funny , when you read the dealer review section on here , it seems to favour Silbury over Benfield....now I havent a clue where to buy my next Skoda from! I hope you get your problems sorted Kel , theres nothing worse than faults on a brand new car to take the shine of what should be an exciting time! (says the man whose 3 day old Ford Escort barbacued its entire wiring loom , circa 1989)

I will by no means mention any names as I'm not sure how far this will go. The sales troops at Silbury are good. The guy we bought the Roomster from was exceptional. Gave us a good trade in value for our Colt and was very helpful and friendly. Benfiled said they have had quite a few people who will buy from Silbury and take them to Benfield for service. Just what I hear you know so not confirmed.

I'm also interested in what Roomster owners think of the quality of the interior compared with the old Fabia. The new Golf's interior , well I have three friends who have a new Golf and they are not impressed by it compared with the previous model.

[Decron]

I'm also interested in what Roomster owners think of the quality of the interior compared with the old Fabia. The new Golf's interior , well I have three friends who have a new Golf and they are not impressed by it compared with the previous model.

I thought the Roomsters interior was far superior in quality and ergonomics than the Mk4 and Mk5 golfs as well as the mk1 Fabia.

Much better screwed together.

[Yeti_Man]

A real shame to read the top post - Ive had a 1.4TDI for a month now and I have to say it shows none of the traits you describe. Build quality is pretty dam good imo.

Good luck is getting the issue resolved!