From exchange to outlook, nothings going right this week.

So,

I have a user whos inbox is a mix of external and internal emails, he seems to be able to open internal emails just fine but when he tries to open an external one he gets (in the reading pane)

"The item cannot be displayed in the reading pane. Open the item to read its contents"

However when you try and open the item, you get.

"Unable to open item"

I have tried configuring my pc to open his mailbox and its exactly the same. BUT, this is where it gets interesting. If I use IE and Outlook Web Access to open his inbox, the messages all work fine. New emails recieved today are also fine, and the emails he is having trouble with now were ok until I rebooted the exchange box last night.

I did some digging round on google and have found references to some kind of index that may have got out of step either on exchange or in outlook but cant for the life of me find any options, or how to rebuild this index.

Any thoughts on this one. The user and me have already tried rebooting with no difference.

From exchange to outlook, nothings going right this week.

So,

I have a user whos inbox is a mix of external and internal emails, he seems to be able to open internal emails just fine but when he tries to open an external one he gets (in the reading pane)

"The item cannot be displayed in the reading pane. Open the item to read its contents"

However when you try and open the item, you get.

"Unable to open item"

I have tried configuring my pc to open his mailbox and its exactly the same. BUT, this is where it gets interesting. If I use IE and Outlook Web Access to open his inbox, the messages all work fine. New emails recieved today are also fine, and the emails he is having trouble with now were ok until I rebooted the exchange box last night.

I did some digging round on google and have found references to some kind of index that may have got out of step either on exchange or in outlook but cant for the life of me find any options, or how to rebuild this index.

Any thoughts on this one. The user and me have already tried rebooting with no difference.

Mannyo

There is a small possibility of some corruption in his mailbox, when your using OWA your accessing the streaming DB on exchange (the .STM file) and it will get a copy of the message from the .edb file (normal mapi database). I have seen this before when a user has had a tinker with outlook express, or used OWA to reply to external mails and it breaks the mapping's for that mailbox between the mapi database and the streaming database.

Sometimes the inbox repair tool can fix it, or sometimes it needs a session with isinteg, but the store needs to be dismounted to do that (appologies for teaching you to suck eggs mate)

Another user also has the same problem, so its across the board. Looks like ISINTEG is needed.

I'll leave it as things are during today and run it later tonight from home.

Just need to work out the command syntax for isinteg to fix the default mailbox private mailbox store, I knew I should have organised some EX2003 training.

Another user also has the same problem, so its across the board. Looks like ISINTEG is needed.

I'll leave it as things are during today and run it later tonight from home.

Just need to work out the command syntax for isinteg to fix the default mailbox private mailbox store, I knew I should have organised some EX2003 training.

Here you go mate, as I don't know the path to your stores

it may be a good idea to run eseutil first, dismount the store, eseutil /g to do a page level integrity check of the store, then once thats finished, have a look at the output then run isinteg -fix to fix and patch any errors in the information store, mount the store then test it

Description of the Isinteg utility

Well, the ISINTEG has made no difference. Was run with option -fix -alltests on both the private and public information store.

This is the output from isinteg, as you can see it has made some fixes but they dont appear to have solved the problems.

----

E:\Exchsrvr\MDBDATA>c:isinteg -s servername -fix -test alltests

Databases for server servername:

Only databases marked as Offline can be checked

Index Status Database-Name

Storage Group Name: First Storage Group

1 Offline Mailbox Store (servername)

2 Online Public Folder Store (servername)

Enter a number to select a database or press Return to exit.

1

You have selected First Storage Group / Mailbox Store (servername).

Continue?(Y/N)y

Test Categorization Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s)

; time: 0h:1m:30s

Test Restriction Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); t

ime: 0h:6m:10s

Test Search Folder Links result: 0 error(s); 0 warning(s); 2 fix(es); 0 row(s);

time: 0h:0m:6s

Test Global result: 0 error(s); 0 warning(s); 0 fix(es); 1 row(s); time: 0h:0m:0

s

Test Delivered To result: 0 error(s); 0 warning(s); 0 fix(es); 64 row(s); time:

0h:0m:0s

Test Search Queue result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time: 0

h:0m:0s

Test Timed Events result: 0 error(s); 0 warning(s); 0 fix(es); 56 row(s); time:

0h:0m:0s

Test reference table construction result: 0 error(s); 0 warning(s); 0 fix(es); 0

row(s); time: 0h:15m:33s

Test Folder result: 0 error(s); 0 warning(s); 119 fix(es); 27240 row(s); time: 1

h:12m:53s

Test Deleted Folders result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time

: 0h:0m:0s

Test Message result: 0 error(s); 0 warning(s); 0 fix(es); 826981 row(s); time: 0

h:49m:28s

Test Attachment result: 0 error(s); 0 warning(s); 0 fix(es); 162069 row(s); time

: 0h:1m:26s

Test Mailbox result: 0 error(s); 0 warning(s); 4 fix(es); 682 row(s); time: 0h:0

m:21s

Test Receive Folder result: 0 error(s); 0 warning(s); 0 fix(es); 2726 row(s); ti

me: 0h:0m:0s

Test Oof History result: 0 error(s); 0 warning(s); 0 fix(es); 2977 row(s); time:

0h:0m:2s

Test Per-User Read result: 0 error(s); 0 warning(s); 0 fix(es); 400 row(s); time

: 0h:0m:0s

Test special folders result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); time

: 0h:0m:0s

Test Message Tombstone result: 0 error(s); 0 warning(s); 0 fix(es); 4155 row(s);

time: 0h:0m:0s

Test Folder Tombstone result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s); tim

e: 0h:0m:0s

Test reference count verification result: 0 error(s); 0 warning(s); 129 fix(es);

0 row(s); time: 0h:14m:45s

Now in test 21(Row Count/Dumpster Count) of total 21 tests; 100% complete.

E:\Exchsrvr\MDBDATA>

Any other thoughts.

ignore that post, all is working again. its taken till midnight, in the end I uninstalled the 2 security updates for exchange 2003 I installed last night and well I'll be, it only works now.

sounds a wee bit similar to this http://www.briskoda.net/forums/tech-shed/outlook-2000-sr-1-problem/65720/?highlight=outlook

Unfortunatly I never found a solution, apart from moving jobs and getting a new email account :P

Another user also has the same problem, so its across the board. Looks like ISINTEG is needed.

I'll leave it as things are during today and run it later tonight from home.

Just need to work out the command syntax for isinteg to fix the default mailbox private mailbox store, I knew I should have organised some EX2003 training.

Out of interest & excuse my ignorance of exchange other than adding new users to it Is this ISINTEG lark something that should be run periodically say like a defrag on a hard disc?

We have a Windows SBS server with a exchange folder that is 23gig when backed up :eek:

You dont want to use ISINTEG, for that but.

Exchange does regular online defrags of the info store, but all this does is remove the holes created by deleting emails etc. Over time though the system will slow down, and the database grow as you have seen. It is possible to carryout an offline defrag, which is the full monty and is done using eseutil. To do this, you need about 1.5 times more freespace on the drive as the current database, so for you that would be about another 50GB of free space. Dismount the info store in sytstem manager, then drop to a cmd prompt, use CD to change to the drive / folder the database is in, thus.

E:

CD \exchsrvr\mdbdata

c:\program files\exchsrvr\ESEUTIL /d priv1.edb

c:\program files\exchsrvr\ESEUTIL /d pub1.edb

eseutil, will defrag the database to a new one, delete the old one and rename the new one so that everything works.

As always make sure you backup first.