My old Vrs, which is now driven by one of our field service guys, went a bit poorly last week! After being towed in, the dealer diagnosed a failed oil pump, leading to some serious damage to the top end and turbo, for which they quoted around

poor dealer.... my heart bleeds......

Cars registered before 1 April 2002 have a 3 year unlimited mileage warranty.

I knew that -you knew that -shame the dealer didn't check...........

Had it been breathed on?

I think I have heard a similar story...maybe somthing we could track...

I knew that -you knew that -shame the dealer didn't check...........

Well, I'd imagine that for the most part they're not going to bother, as the only difference it makes is whether they send the bill to the company or to Skoda...

Rob.

Engine was 100% standard. (Can't say the same about the driver, though Sorry, Andy)

The dealer seemed very, very keen to charge us, until I pointed out the registration date and warranty details. Apparently, it's at the Bedford dealer. I'm sure they're not a duff dealer -just a bit quick to jump to conclusions!

Phil

OK, this is where it gets complicated.

The car has always been regularly serviced by Forward Motors. The other dealer has now said that they won't fix it under warranty without seeing the service history. Unfortunately, the service book was lost in a bizarre incident*, and Forward Mototrs have gone down the pan. We've called Skoda customer services, who say that they don't keep a central record of servicing.

So how can we prove that it's got a full history? Anyone?

Phil

*The driver dropped it in for a repair, and picked up the courtesy car. He'd taken the whole documentation folder into the dealers, so he took it with him in the courtesy car. Unfortunately, he dropped the keys to the courtesy car as he came into the office -and someone was watching.

Exit courtesy car, complete with Octy docs folder. And neither one was ever seen again........

It being a company vehicle, won't there be a bundle of receipts/invoices for the work sitting in the accounts office/file?

Rob.

company accounts must recored the payments to the garages... the garages have to carry a copy of all transactions for 5 yrs same as any other business.. so someone somewhere will have the records?

..but garage will deny ever doing it, as they know skoda will be impressed that they have wriggled out of skoda having to pay for it, and thus earn brownie points.

..but garage will deny ever doing it, as they know skoda will be impressed that they have wriggled out of skoda having to pay for it, and thus earn brownie points.

...but Forward Motors being no more, they won't make any comment on it. And if the invoices show a full Skoda service history on an unmodified car, then the dealer wouldn't have a very strong case for denying it!

Rob.

was just one option..... other opinions are available....

We're trying to find the invoices, as they've been "archived" by our accounts department. As Rob points out, Forward Motors are no longer with us :( , so they can't help.

As in so many other parts of life, it's over to the accountants..........

Phil

Surely you still have the log book with its initial registration date? Then a word with CAB or a solicitor to draft some sort of letter stating Skoda,s policy at the time of purchase. Seeing as your dealer is no more its up to Skoda to disprove your claim rather than you prove.

Anyway, didnt the new cars of that time get free servicing as well? That being the case you wont have any reciepts etc.

I am very surprised at the distinct lack of IT records and link up, doesnt look very good at all.

why is the dealer so fussed? Its the warranty company that will pay,unless..............its over the limit set by the holding company and an assessor will be sent out to check the work.So maybe it isnt really

why is the dealer so fussed? Its the warranty company that will pay,unless..............its over the limit set by the holding company and an assessor will be sent out to check the work.So maybe it isnt really

I have a silly question here, whos trying to wriggle out of this ?

1) Is it the dealer, Who doesn't want to do the work ? :thumbdwn:

OR

2) Is it Skoda not wanting to have to pay the dealer to do the work ? :thumbdwn:

If 1 , then i'm sure the JD power rating could drop dramatically if this sort of thing gets out.

However if it is 2 then why am I not surprised by this, my dealings with Skoda UK @ source ( Milton Keynes ), in the few instances that the dealer has needed something to sort my problem out, they have consistantly pulled the rug from under my local dealer, leaving them red faced. :(

riiiiiiight,so ist Skoda UK,but is the dealer franchised?

The Skoda dealer in question is family owned and has probably been selling Skodas far longer than most of the current dealers. Its status is:

New Car Sales

Authorised Repairer

Approved Used Car Sales

Thanks, Denis,

You're enitrely right (as usual )

We've had a further chat with the dealer, explaining the situation, and we raised a question that finally shut him up, "if the car hasn't got a good service record, how come the computer isn't asking for a service?" He really couldn't fight back. It's now being handled by our Commercial Manager (who makes a rottweiller look like a cuddly bunny). We suspect that, although the dealer's raising the questions, it's Skoda who are trying to squirm out of paying.

Said manager has a reputation for beating up car companies. He's previously won fights with Alfa Romeo and BMW, and he's just started a major dispute with our local BMW dealer, over one of our Minis.

I'll leave it to him, but thanks for everyone's input. I'll update this thread when we get some kind of resolution!

Phil

Will this be one kitten too many to tame

Surely if a dealer goes pete tong,Skoda must obtain copies of it's paperwork - how could they ever trace any defective parts or cars - let alone check service history.

There certainly seems to be a pattern emerging with 1.8T engines around 90,000 miles - we are seeing quite a few A6's with failed oil pumps - usually between 90&95K don't know why but once they have gone beyond that they seem to last forever!!

There certainly seems to be a pattern emerging with 1.8T engines around 90' date='000 miles - we are seeing quite a few A6's with failed oil pumps - usually between 90&95K don't know why but once they have gone beyond that they seem to last forever!![/quote']

So, could this explain why the "unlimited mileage" bit of the warranty was pulled?

We're currently still talking to the dealer and Skoda customer services (who are being very helpful). Oh, and our accounts dept, who seem to have "archived" all the service invoices, and can't find 'em!

Phil

... pattern emerging with 1.8T engines around 90,000 miles ... failed oil pumps

All I can say to that is ... :eek:

Keep us posted, Dave.

I knew that there were issues with the water pump, but not the oil pump as well! What is involved in changing?