Update:

This posting is to update and replace my earlier posting about the spare wheel, jack, wheel spanner, etc. being missing from a brand new Octavia estate car.

I am now pleased to say that after telephone discussion of the problem with the Franchise Manager from Motorline Skoda, he has agreed to order the missing parts for me.

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2nd update - 27/7/09:

All of the missing parts (spare wheel, jack, etc.) arrived at the dealer on 24/7/09, and I was able to collect them the following day. I am now delighted to say that the car is now complete, and I am able to undertake longer journeys including those at night. I will now be contacting Trading Standards and asking them to "call off the dogs".

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Contrary to the impression I created with the original posting(s), I am now happy to recommend Motorline Skoda as a source of supply for a new Skoda car.

If:

- you have a new Skoda on order, or have just had one delivered, and

- the specification in the catalogue from which you ordered included a spare wheel, and

- either the car turned up without the spare wheel or you were told that it would,

Don't let Skoda UK get away with it. Pester your dealer ceaselessly until you get the parts you paid for.

Edited 27 July, 200916 yr by martechnology
Update

Welcome to the Forums, I'm sorry its under difficult circumstances.

It sounds like you are doing the correct thing by going to trading standards. The supplying dealer are surely in breach of contract by failing to supply a vehicle to the specifications which you had ordered. As you say, if they had been told by Skoda that the full sized spare was being withdrawn they should have either ordered and fitted a full size spare and tools themselves or notified you, cancelled the order and refunded you.

Might be worth posting this in the Octavia II forum on here as there may be other people who have recently bought a facelift Octavia II and finding themselves in the same situation with the spare wheel.

Have you had any feedback and discussions with the supplying dealer or Skoda themselves? It sounds like you sent off a letter a few days ago which will be the first the dealer or skoda know about it. Maybe you are jumping the gun venting off about this on here and with going to trading standards? If you have given both the dealer and skoda time to rectify this issue then fair enough but it does seem from your post that you are being a tad over sensitive and hasty on this matter in my opinion.

Oh and welcome to Briskoda

welcome to briskoda

I originally posted this in the introductory section, but a helpful member by the name of "chicken_eyebrow" advised me to post it also in the Octavia II section for the benefit of those who have just taken delivery of (or are just about to take delivery of) a new facelifted Octavia.

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Edited 8 July, 200916 yr by DGW
Thread has since been moved, so no need to include repost of original post.

Good luck.

Let us know the outcome

Carl:thumbup:

http://briskoda.net/octavia-ii/spare-wheel-cost-option/150627/

As I posted on your intro thread, letting the dealer and skoda know your dissatisfaction only 4 days ago, it is still very early days into this dispute. It could be a simple oversight and will be rectified easily without the need to go calling in Trading Standards, The Office of Fair Trading, The Society of Motor Manufacturers and Traders, The Retail Motor Federation, The Police, The Army etc...

I can understand your position, and wish you luck in seeking a positive outcome.

As others have said, I personally may have given Skoda and / or the dealer a little more time to sort things out, but each to their own - there's nothing like showing them you mean business to help things along!

Nice to see such a well written post as well - some of the complaints I read on here to tend to end up as undecipherable rants.

best of luck, keep it at and i'm sure you'll come through.

As I posted on your intro thread, letting the dealer and skoda know your dissatisfaction only 4 days ago, it is still very early days into this dispute. It could be a simple oversight and will be rectified easily without the need to go calling in Trading Standards, The Office of Fair Trading, The Society of Motor Manufacturers and Traders, The Retail Motor Federation, The Police, The Army etc...

Yeah, you better watch out that "Kandy" doesn't read this post or you (the OP) will be in serious trouble:rofl:

Nah he's safe until he sends his ECU for a 99 pence postal remap that custom tuning are offering.

Then when he finds that Gary has welded the spare wheel and jack into the ECU Kandy will start diplomatic negotiations

At the OP - I reckon you should give it a few days yet and see what SUK or the dealer reply

Carl:thumbup:

As I posted on your intro thread, letting the dealer and skoda know your dissatisfaction only 4 days ago, it is still very early days into this dispute. It could be a simple oversight and will be rectified easily without the need to go calling in Trading Standards, The Office of Fair Trading, The Society of Motor Manufacturers and Traders, The Retail Motor Federation, The Police, The Army etc...

Ala, it is not an oversight by Skoda, it is a deliberate practice and my dealer has confirmed to me that my Octy 2 that was ordered with a full size alloy spare wheel, will now be provided with a can of Tyre Weld instead.

There is another thread in this section detailing people's discussions and views.

I would be interested to see how the OP gets on and would be grateful if you (the OP) would please keep us updated!

I am amazed that there is no jack or wheel nut spanner, even the mx-5 comes with both of these items along with the tyre weld and a compressor. I must admit I dread getting anything more than a nail in a tyre, imagine shredding a tyre wall :(

This is to update my posting.

I refer you to my first entry which started this thread. I think this is called the "thread Header".

Edited 15 July, 200916 yr by martechnology
Update

Not saying your too quick. Just saying give it a few days to get a response

Carl:thumbup:

I am in a similar position, having ordered an Elegance estate in March (not arrived yet).

I noticed a few weeks ago that new models were rumoured to come without a spare wheel, and flagged this up to the dealer. I have stated by email that my acceptance of the car will depend on it having certain features which Skoda UK were ambiguous about, including the full size spare. I have faith that the dealer will get me a spare one way or the other, as they haven't told me otherwise.

I've been downloading the spec from Skoda UK website regularly, and as late as 12th June 2009, the full size alloy was included.

Hope you get the situation sorted one way or the other. I'll be following with interest.

Edited 8 July, 200916 yr by Mr Hugo
typo

just noticed the dates, and it appears that at the time yours will have left the factory, the Skoda Uk website still said the Elegance spec included the full size alloy spare.

Hope that info is helpful.

This is shameful practice from Skoda - there are plenty of things that can go wrong with a wheel that a can of tyre weld will not fix but a spare will (My spare came out a couple of weeks ago due to a slow puncture that the puncture repair garage couldn't make seal properly even after plugging it manually). I'd be annoyed to have a space saver spare in a car unless there was a massive increase in boot space as a result, but to not get any spare at all after specifically ordering one is beyond belief. I wouldn't buy a second hand car without immediately fitting it with a spare and tools for changing the tyre.

I'd phone the garage again and see what they have to say about it. The sad truth is that the people who shout loudest are usually the ones who get sorted out quickest and the garage being complained to by various consumer rights organisations might sort you out now but could cost you in good will terms if you plan to service the car there. This seems to be Skoda policy rather than just the garage too, but your contract is with the garage, not Skoda, so they're the ones that need to fix it.

Good on you. You're right to stick to your guns.

It appears once you hand over you money the attitude can change.

I would have thought you would have been shown around the car before you signed off. Best of luck.

I agree it's a shameful practice, but from their point of view Skoda can save a chunk of money and then claim the car has had it's weight reduced to the benefit of economy and emissions! I think the way they have gone about things is very poor. If you have ordered something you expect it be as described, and not have the manufacturer wave the 'right to change spec' flag in your face. However expect this to become commonplace in the not very distant future.

First of all, welcome to the forum :wave:

I think your approach to the issue is bang on, and that you should continue to pursue the matter at this pace. It's probably the only way you'll get anything done about it!

It's one thing to change a policy going forward, fair enough. But it's quite another for the customers who have already ordered vehicles be stuck in the middle. At least design an overlap in your process Skoda!

Good luck with achieving a satisfactory resolution. From both the dealer and SUK's point of view, it would be far more sensible to supply what you are expecting, then ending up with a disgruntled customer. They're far more likely to loose out on future sales, and also the people that you put off my telling this information!

Steve

I thought it was illegal not to have a spare wheel/tyre? after all it does come under scrutiny at MOT time so I dont understand how they can be suppy a car without spare wheel+tyre?

I realise that I'm not going to be popular for raising this but in my view you are largely dependent on the goodwill of your dealer if this is to be resolved to your satisfaction and I hope that goodwill hasn't been lost as a result of how you have approached this. The dealer is unlikely to be regarded as being in breach of contract as a result of the clause you mentioned but even if you were successful in overcoming this and establishing a breach of contract I suspect a court would only be prepared to award damages to reflect the difference in value between the car with a spare wheel and one without which, unfortunately, I suspect is nil. That said they may take the commercial view that it is cheaper and easier to simply supply the requested items than it is to defend your claim.

Totally agree with your grievance, good luck