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Warranty issues ..your experiences

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My 6 month old Yeti SE has had the following warranty issues so far...a little disappointing

after years of trouble free Honda motoring.

Rear badge dis-coloured (white worm).

Front silver front bumper trim poorly painted (cloudy patches under paint).

Noisy front wheel bearing.

Moisture in fog light.

At this rate SKODA quality doesn't compare with the Japanese competition.

The fabric front drivers seat also showing signs of unsightly creases in the material (side support cushion).

Anyone want to post their warranty/quality issues so we can get a measure of quality/reliability so far???

Edited by kibby

In 12 months and nearly 17k miles:

one of the rear parking sensors fell into the bumper. That is all. (and I might have nudged it with the caravan)

And I'm sorry Kibby, but if those are the only things that have gone "wrong" then you really can't complain that loudly. If you think that the Japanese manufacturers are that good then how did Toyota get so many problems recently, and don't ask my neighbour about his Nissan pick-up that is now on it's third gearbox in 18 months!! According to them there shouldn't be anything wrong with it, but...............

And my fabric seats are fine.

No manufacturer has EVER made a perfect vehicle. It is impossible because you are dealing with human beings and mechanical objects, both in construction and useage, and to be honest the two don't always go well together.

And I bet mine gets a lot harder use than yours too! :giggle:

Edited by Llanigraham

11,700 miles, 8 months of ownership. Boot light doesn't work. Only problem and that is not worth the trip to the dealers. Everything else has been spot on.

Skoda score very well on reliability surveys so I am not worried. Whilst Honda have a good record they are not immune. Every mfr will produce a duffer every now and again. Don't lets forget Toyota who had a great record and then blew it in a short space of time.

  • Author

Not complaining loudly but to me indicates sloppy quality procedures.

Dealer not happy with me driving car while obtaining wheel bearing so maybe a more major issue!!

For example: The rear/front badge problem is well known as a long standing issue.

Surely a well known problem should be sorted by now. Quality car??? but even the Skoda

badge is crap...QUALITY I don't think!!!

Paint finish...if I can see it easily why can't Skoda??

With regard to Honda can only speak from experience...

Dealers very good too!!

Edited by kibby

11,700 miles, 8 months of ownership. Boot light doesn't work. Only problem and that is not worth the trip to the dealers. Everything else has been spot on.

Skoda score very well on reliability surveys so I am not worried. Whilst Honda have a good record they are not immune. Every mfr will produce a duffer every now and again. Don't lets forget Toyota who had a great record and then blew it in a short space of time.

Seven months almost daily use, absolutely no problems of any sort.

My 6 month old Yeti SE has had the following warranty issues so far...a little disappointing

after years of trouble free Honda motoring.

Rear badge dis-coloured (white worm).

Front silver front bumper trim poorly painted (cloudy patches under paint).

Noisy front wheel bearing.

Moisture in fog light.

At this rate SKODA quality doesn't compare with the Japanese competition.

The fabric front drivers seat also showing signs of unsightly creases in the material (side support cushion).

Anyone want to post their warranty/quality issues so we can get a measure of quality/reliability so far???

My experience of buying 5 different Skodas over the years and both my own previous purchase of Hondas, Jaguars, Peugeots, Citroens etc and friends/family current use of Toyotas, Hondas, Lexus(es?), Mercedes, Jeeps, Peugeots, Renaults, Fords, Vauxhalls etc etc , Skodas and Yetis in particular, are by some margin the best built and most reliable.

Only two things have gone wrong with my Yeti - an early ex demo that history usually forecasts to not be the safest to buy in terms of reliability.

The Xenon light problem that only occurs on cold starts when lights are left on auto and the pimply paint problem on the rear doors. Both widely recognised as niggles with just the early cars. My dealer will shortly fit new light ignitors with no hint of warranty problems. The paint problem was identified by the dealer and again they are presently sorting it without fuss. Not at all bad in my book. Oh, the rear badge has the white worm problem but I only noticed that after seeing the thread about it.

I have bought supposedly reliable Japanese cars in the past and agree that they seem to be generally well built and reliable but they're not as good as the Yeti. I have suffered electrical gremlins with Civics and my sister in laws Jazz has seen a number of annoying trips back to the dealer. An otherwise lovely Honda CRX went well down in my estimation due to repeated falure of ignition modules - often at high speed.

The Yeti and its forerunner the Octavia have shown zero rattles or annoying buzzes. On the contrary, every Japanese car that I have bought or driven has had something zizzing or clicking somewhere in its trim!

I'm sorry Kibby but I think you are barking up the wrong tree with this one. Any faults have been covered on other threads and despite other apparent shortcomings shown by Skoda UK, these seem quickly acted on by them based on both my experience and observations of how others have been dealt with.

  • Author

Noticed on the warranty paperwork an item..

'Skoda Healthy Car Check 0.3 hrs..'

Is this a fault (ECU??) diagnostic check dealers do automatically as part of any warranty work??

Re-assuring if it is.

One of the many hats I wear is Quality Manager.

I am sick and tired of customers quoting "Toyota quality methods" at me.

Japanese car manufacturers WERE once the top of the quality tree. The others have caught up and in many ways passed them.

When aforementioned customers start giving me "Toyota" my standard response is "why should we try to emulate a 2nd rate manufacturer that spent so much time examining its own navel that it forgot its customers!" Their "quality image" is a fading legacy of what they once were.

For real quality management look at Skoda - from motoring joke to world class brand in 15 years during which time the Japanese got arrogant and lost the plot.

Between me and my wife's 2 brothers we have had 6 Octavias with minimal problems. In 35 years motoring the only 2 cars that ever failed to get me home were VW Polos. The most expensive to own were 2 Nissans. The cheapest to own (I had it 8 yrs) was a Ford Sierra followed closely by a Renault Megane (over 6 yrs). I have never owned a Toyota but my brother in law has had 3 - 2 Celicas and an Auris - 1 of the Celicas was fantastic, the other 2 were dogs!

Skoda are as good as most and better than many. They are not perfect but who is?

  • Author

One of the many hats I wear is Quality Manager.

I am sick and tired of customers quoting "Toyota quality methods" at me.

Japanese car manufacturers WERE once the top of the quality tree. The others have caught up and in many ways passed them.

When aforementioned customers start giving me "Toyota" my standard response is "why should we try to emulate a 2nd rate manufacturer that spent so much time examining its own navel that it forgot its customers!" Their "quality image" is a fading legacy of what they once were.

For real quality management look at Skoda - from motoring joke to world class brand in 15 years during which time the Japanese got arrogant and lost the plot.

Between me and my wife's 2 brothers we have had 6 Octavias with minimal problems. In 35 years motoring the only 2 cars that ever failed to get me home were VW Polos. The most expensive to own were 2 Nissans. The cheapest to own (I had it 8 yrs) was a Ford Sierra followed closely by a Renault Megane (over 6 yrs). I have never owned a Toyota but my brother in law has had 3 - 2 Celicas and an Auris - 1 of the Celicas was fantastic, the other 2 were dogs!

Skoda are as good as most and better than many. They are not perfect but who is?

With a car industry background I know about the 'Toyota Manufacturing System' and Honda Engineering as well as BMW

processes.

We (meaning the english speaking world) taught them how to do it (the beginning of Scientific Management, Deming etc) and then forgot how to do it ourselves.

They then showed us how to do it properly...maybe Toyota are now making our mistakes themselves..but I doubt it!!

Most good manufacturing processes are still based on the basic principles embedded in the Toyota system which

in essence is just a use of good scientific management principles developed since the 1930's.

What appears to be a common flaw of management today is a true understanding of what a customer focussed organisation really is...it isn't a customer call centre!!

Don't get me going on Skoda UK CUSTOMER CARE.

End of ride on hobby horse.

Edited by kibby

Lets not slate poor Kibby. He just stated the actual problems on his car. He did not start a whole thread on why he hates his Yeti or the Å koda brand... (don't the older members here remember THAT rant and thread well?!) And in his case his Japanese cars WERE reliable. So no point getting upset with him is there?! :no:

I've had only one warranty issue within the first hour of getting my car: the fuel flap did not want to open and the car had to be dismantled to "fix" it. I'm still to go back to the dealer to have my fuel flap swapped. The current one locks so I've just not got around to it! They had to break it to get it off.

  • Author

Lets not slate poor Kibby. He just stated the actual problems on his car. He did not start a whole thread on why he hates his Yeti or the Å koda brand... (don't the older members here remember THAT rant and thread well?!) And in his case his Japanese cars WERE reliable. So no point getting upset with him is there?! :no:

I've had only one warranty issue within the first hour of getting my car: the fuel flap did not want to open and the car had to be dismantled to "fix" it. I'm still to go back to the dealer to have my fuel flap swapped. The current one locks so I've just not got around to it! They had to break it to get it off.

Not feeling slated...just interested in other members experiences with warranty and any common faults to watch for.

It appears there arn't any??

Often the small niggling items can be a pain if you continually have to take it back..

My car off the road for a wheel bearing (dealers don't keep spares on the shelf any more...

just(in)out of time it's called..LOL!!)

Thanks for the objectivity 900000. It SOMETIMES appears to start a 'flame up'

on the forum if you mention the SKODA YETI may not be perfect. IT IS GOOD THOUGH!!

Edited by kibby

Just one issue on mine - a non memory memory seat - resolved by dealer taking a control unit off a showroom car.

Part on extended delivery and SUK apparently unwilling to supply on 'sale or return'. Good service by my dealer IMHO.

Happy with resolution.

Previous most recent warranty issue was on my 2years 11 months Golf - a wheel showing a tiny area of 'white worm' replaced immediately without question!

Thinking back to my early new car owning days (late 60's/early 70's) build quality is vastly improved and warranty a miniscule fraction of what it was!

We've had the xenon light issue which required two new controllers and we currently have the passenger airbag warning light intermittently on, which does need sorting and that's in about 15K miles.

As for Honda reliability a friend has had two CRV's and neither have been trouble free. He only got the second one because he liked the car and was convinced the first one had been "Friday afternoon" build, but the latest has had various gearbox, electrical and trim problems and he's rather wishing he'd gone for a Yeti!

I`m on my first Yeti preceded by 4 fabia Tdi estates and have found them all to be pretty good reliability wise. None have ever failed on the road and all problems such as they were fixed under warranty. Not quite up to Subaru standards in my experience but certainly up there with the best.

I work in Quality for a well known car manufacturer owned by VW and there are instances where mechanical items can fail. But the list you have is minor IMO and the dealer is correcting this anyway. Everything is not 100% perfect and some instanced do and will happen.

As long as it is corrected and they are not known repeat issues I would not complain. It's when they can't fix them it is a problem.

No manufacturer has EVER made a perfect vehicle. It is impossible because you are dealing with human beings and mechanical objects, both in construction and useage, and to be honest the two don't always go well together.

Not to mention they are made with a MULTITUDE of different components, any one of which can fail !!!!

16,500 miles, 14 months old, 2 continental trips.

Nothing has gone wrong and my yeti isn't due to visit the dealer for another 2,000 miles.

Touching wood, but I'm well pleased.

My last but one car was a Roomster and my experience was the same.

John

16 months and 28500 miles. two warranty issues, both fixed promptly: Xenon ballasts replaced and a loose connection between the turbo and the exhaust pipe. Both happened very early and since then, not a squeek

The xenon problem is a supplied part design/quality issue. The turbo connection was an insufficient torqueing on assembly issue.

On the previous Octy Combi 2.0 PD, there was only one fault in 75,000 miles and four years: a swage on the bonnet release cable gave way in the first week. After that, nothing at all.

No problems here. :thumbup:

(In either the new Fabia or Yeti)

I'm always prepared for a few bugs in new cars though.

Bolting together 1000+ new bits and expecting everything to work 100% is a little optimistic IMHO. It shows how good quality control is that so few issues arise overall.

Design faults are a different thing though.

The rear arch stone chipping from the body shape on the Yeti was just silly. Should have been seen during testing.

After owning two Honda Jazz's we have now put a deposit on a Yeti (just waiting on the MY12 specs) We bought our first Jazz second hand after reading so many positive reviews about it's excellent design, reliability, practicality and build quality. All of which turned out to be true as the wee car proved to be an invaluable asset to us. We then bought a brand new 2007 model that from the outset didn't quite match the build quality standards our previous one had. It was still as practical and well designed but we had several warranty claims including issues with the steering (eventual rack replacement) and corrosion in two separate areas of the car that were also repaired under warranty.

As has been said, no manufacturer produces a perfect car, never have and never will. However I do agree with the earlier comments that the Japanese have in general taken their eye off the ball and companies like Skoda and Hyuandai, Kia etc have picked it up.

I never thought I'd see the day that I would put my hard earned cash into a Skoda but I'm happy to say that I know that I have bought the best car on the market at this time for our current requirements. I hope, as we all do that it is fault free but at the end of the day as long as it and Skoda live up at least partially to the hype then we'll be happy.

11 months, nearly 20000 miles - and in the cold weather I noticed that while my back was nice and sweaty, my bum was still chilly.

When I had the tyres replaced the dealer checked the squab heater element - and it is due to be replaced next week

Everything else has, fortunately, performed immaculately.

No issues with mine whatsoever after and thats after 13,000 miles and visits to six other european countries in less than 10 months!

They feel very well engineered overall, no doubt in my mind at least about as good you're going to get in this price bracket!

The last two skodas I owned were an Octavia VRS MK2 estate and a Mk 1 1.8T 4x4 Turbo - all they needed were an a/c compressor (done with no issue under warranty) and a £23 engine temperature sensor respectively. I owned the Mk2 for 2 and a half years and the Mk1 for two years. Pretty dam good reliability in my book and issue caused a breakdown so Id refer to them as minor issues tbh.

The only car Ive owned that has bettered my Skodas was infact a brand new 2005 Honda Civic Exec. Amazing dealers - couldnt do enough to help (Skoda dealers imo are more hit and miss) and an amazingly reliable car in the two years I owned it. It was just soooo boring to drive... :S The Yeti isnt boring in anyway shape or form! :thumbup:

I wonder if if Skoda will ever have the confidence to offer a 5 or 7 year warranty?

The only car Ive owned that has bettered my Skodas was infact a brand new 2005 Honda Civic Exec. Amazing dealers - couldnt do enough to help (Skoda dealers imo are more hit and miss) and an amazingly reliable car in the two years I owned it. It was just soooo boring to drive... :S The Yeti isnt boring in anyway shape or form! :thumbup:

I know what you mean about having a boring Honda. You get in it and it starts first time, then it just goes when you want to go and stops likewise....all without the excitement of breaking down on the motorway or down a dark lane. Then you take it in for a service and they service it and give it back to you without any drama.....bits don't drop off unexpectedly...everything just keeps working.

Obviously, I'm talking tongue in cheek but I don't need an exciting drive myself, just the practical, sensible, boring old stuff. Reliabilty, reasonable residuals, safety and reasonable economics. All that sort of thing.

I know I'm a boring old fart but, after all this time, have to accept it, but do look forward to the Yeti and hope for all of the above (and, who knows, might even get a glimmer of excitement).

I know what you mean about having a boring Honda. You get in it and it starts first time, then it just goes when you want to go and stops likewise....all without the excitement of breaking down on the motorway or down a dark lane. Then you take it in for a service and they service it and give it back to you without any drama.....bits don't drop off unexpectedly...everything just keeps working.

Obviously, I'm talking tongue in cheek but I don't need an exciting drive myself, just the practical, sensible, boring old stuff. Reliabilty, reasonable residuals, safety and reasonable economics. All that sort of thing.

I know I'm a boring old fart but, after all this time, have to accept it, but do look forward to the Yeti and hope for all of the above (and, who knows, might even get a glimmer of excitement).

That's were we differ then. The Honda was gutless unless thrashed, rolled excessively in the bends, didn't inspire any confidence in general and just totally disconnected the driver from any involvement. The practical nature of the car was great, it had every bit of kit on it and i only lost 2k on it whilst I owned it but it was just boring! I cant ever remember going for a drive in the Honda for the hell of it - even when it was new!

Edited by FocusZtec

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