I don't suppose anyone has missed my searching, intellectual, humorous etc. contributions to this site, but in case they have ..

... my three-week trip to France was excellent and Musky's second foray to Provence and back was as comfortable and trouble-free as the first back in the spring. More than 10,000 miles on the clock now, after just 8 months of ownership and no regrets! (Memo to self: must tell the insurers that my mileage is rather more than predicted - blame the enticements of the car!)

My longer absence on this forum is down to the fact that when I arrived home I found I could not access the internet. After innumerable delays, missed calls, missed appointments, bad advice and rudeness etc. from BT's so-called technical helpline, an engineer finally arrived this afternoon and fixed in 10 minutes what had taken 10 days to get him here!

I'm happy enough now, but not at all happy at the inconvenience and the extra expenses incurred in having to order eg travel tickets by phone (and missing out on cheap ones), not being able to access work-related documents, etc. - and, of course, paying a 'service' industry for a service I was unable to use!

I don't suppose anyone has missed my searching, intellectual, humorous etc. contributions to this site, but in case they have ..

... my three-week trip to France was excellent and Musky's second foray to Provence and back was as comfortable and trouble-free as the first back in the spring. More than 10,000 miles on the clock now, after just 8 months of ownership and no regrets! (Memo to self: must tell the insurers that my mileage is rather more than predicted - blame the enticements of the car!)

My longer absence on this forum is down to the fact that when I arrived home I found I could not access the internet. After innumerable delays, missed calls, missed appointments, bad advice and rudeness etc. from BT's so-called technical helpline, an engineer finally arrived this afternoon and fixed in 10 minutes what had taken 10 days to get him here!

I'm happy enough now, but not at all happy at the inconvenience and the extra expenses incurred in having to order eg travel tickets by phone (and missing out on cheap ones), not being able to access work-related documents, etc. - and, of course, paying a 'service' industry for a service I was unable to use!

I'd be politely requesting 10 days rebate of charges, with a note that I might refer them to local trading standards and/or BBC Watchdog if they fail to comply. My wife (who teaches Business Ethics on an MBA course) advises firms that offer poor service that she's looking for case study examples for her next textbook, and they've just qualified - always works a treat.

What was the issue that was fixed within 10 minutes?

What was the issue that was fixed within 10 minutes?

The engineer couldn't say! All he did was to remove the front plate of my master socket and replace it with a new one - and bingo!

Glad to hear you had a great time.

One of the first things most telecoms companies ask you to do is remove that plate and plug direct into the socket behind it. I've done that many times. Talk talk took the biscuit a few years ago when I had no phone or Internet for 3-4 weeks. I did get compensation eventually.

I'm looking to move to Infinity when it arrives, but could use Virgin. Neither company has a good reputation from what I read.

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Gosh - that's really poor service; pleased you're up and running again!

Welcome back Andrew, I'm with BT too but thankfully not had your problems.............Yet!. It's amazing how, in a fairly short time, we have come to rely on this world wide web thing! That is quite a mileage you've racked up, I've just reached 2500 in a little over 5 months and every mile a pleasure :yes:

I happen to work in telecoms so I have plenty experience of the ups and downs of BT. I would suggest you pursue this and ask them to provide you with their proposals for compensation. Check the terms and conditions to see what they say but they may well have it sown up very tight so you've not got a leg to stand on. Persevere though and tell them you're not happy, threaten to take the matter to Otelo if they don't resolve it. That's the ombudsman service, and win or lose it costs you nothing but will cost BT even if they win the case. So the hassle factor alone should make them see sense and offer you some sort of compensation even if only to try to retain some goodwill and avoid further cost.

Good luck!

Glad to hear you had a great time.

One of the first things most telecoms companies ask you to do is remove that plate and plug direct into the socket behind it. I've done that many times. Talk talk took the biscuit a few years ago when I had no phone or Internet for 3-4 weeks. I did get compensation eventually.

I'm looking to move to Infinity when it arrives, but could use Virgin. Neither company has a good reputation from what I read.

Sent from my iPhone using Tapatalk

Infinity is the way to go!

We always had speed issues until it was installed about 6 months ago.

Not any more!

Download speed is now reliably 38 mb and upload speed is reliably 8 to 9 mb.

Be prepared for a bit of upheaval though Mike.

We ended up having all the cable from the main box to the computer socket replaced as when the engineer tested it he found it to be not good enough.

Fortunately all this work is included in the install so no extra cost to me.

Didn't look at virgin as we have BT phone and Sky so it worked out cheaper to go the infinity route.

Also with BT and for a long while had no problems with them but this last 12 months the service has gone down hill. Currently my BT homepage loads slowly and with errors (only site to do so) and before that a very very slow connection speed. Did eventually persuade them to send an engineer, who bizarrely cured the slow speed issue by moving the hub to the main incoming phone socket (in the hall) and getting us to buy a dongle to reconnect with it. What I don't get is why it worked fine as it was for three years but suddenly I need to move it to a different outlet :wonder: Any Yeti phone engineers care to explain :yes:

Oh still waiting a reply from BT re the home page issue but after a week I think I give up :S

TP

I don't suppose anyone has missed my searching, intellectual, humorous etc. contributions to this site, but in case they have ..

... my three-week trip to France was excellent and Musky's second foray to Provence and back was as comfortable and trouble-free as the first back in the spring. More than 10,000 miles on the clock now, after just 8 months of ownership and no regrets! (Memo to self: must tell the insurers that my mileage is rather more than predicted - blame the enticements of the car!)

My longer absence on this forum is down to the fact that when I arrived home I found I could not access the internet. After innumerable delays, missed calls, missed appointments, bad advice and rudeness etc. from BT's so-called technical helpline, an engineer finally arrived this afternoon and fixed in 10 minutes what had taken 10 days to get him here!

I'm happy enough now, but not at all happy at the inconvenience and the extra expenses incurred in having to order eg travel tickets by phone (and missing out on cheap ones), not being able to access work-related documents, etc. - and, of course, paying a 'service' industry for a service I was unable to use!

I had a very similar issue. I ended up getting O2 (who use BT engineers) to give me £40 to cover the cost of having to use mobile broadband for a fortnight.

Turns out that the numpty they sent the first time to do the installation connected the BT wall plate to my old Virgin Cable line outside the house.

When the "proper" engineer turned up three weeks later he spoptted it as soon as he walked in and 10 minutes later...voila!

With all due respect, but .... what the heck has this got to do with Yeti's !!

I'll move this to the tech shed

Memo to all members having problems with BT .After geting problems , get back in touch .An this time you wish to complainto a "level 1 " .You'l get the same promies ,but this time the problem is logged an after a day is referred up wards . This don't reflect well on the first manager ,so bums get gnawed to get this problem sorted out PDQ.As an independant telecomms bloke doing jobs for customers ,I've seen this work many times .Don't blame the tech - light a fire under his boss.