Best of luck!

With that amount of faults just reject the car, we did with my wife's current Octavia due to major DSG fault after 40 miles and the dealer was fantastic and ordered an identical replacement straight away. No trouble at all with the replacement, same dealer & salesman for the new VRS (now in transit) so he is aware of our response to quality issues!  

Well this is the first car I've rejected (other than a total lemon of a megane my wife bought a few years ago but that was second hand and the finance company was involved too) so I'm not exactly sure of the procedure. I'm doing as asked just now but once this report thing is done then I'm doing no more except to go to the dealers to collect my new car and drop off the old one.

Best of luck. It's no fun parting with your hard earned to end up with a lemon.

good luck with it and sorry to hear about the shocking state it turned up in :(  YTS day at the robot paint spraying factory area??

terrible stuff - hope it gets sorted.

 

When my new vRS eventually arrives, I will be going over it with a fine tooth comb! 

 

Hope it gets sorted quickly and properly for you!

Well finished with the dealership. Fingers crossed.

They seemed pretty supportive and we found another lighter "wipe" mark next to the skoda written badge on the boot.

They are going to upload the photos to skoda and chase then to get is resolved quickly so I know what's happening but also because they think skoda will make them buy the car back so the lower mileage the better.

Skoda have also rung to confirm who will be dealing with the case and the impression I got is they are putting this more at the dealers door as the faults weren't picked up. It's a fair point but it wasn't the dealers factory the car left.

We shall see.

On a positive note the dealer reckoned skoda would put me in another car while mine was being built and they are going to tell skoda that my part-ex has gone to auction so that getting it back isn't an option. Not that it matters as that option wouldn't be acceptable to me anyway.

I'll keep you all updated - if you want!?

If we want?

You better believe it- we DO!

James

I'll keep you all updated - if you want!?

Please do. It's interesting.

Definitely keep the thread updated Mike - good luck!

please do - can't imagine it's a single isolated incident which is what concerns me!!

This almost makes me want to order a Dacia instead, almost...

 

Good luck. Hopefully Skoda will hand out some compensation for the wasted time and aggravation caused to you.

I will be requesting that the in house scratch monkey does not get his hands on our new Octavia.

I will be taking a "Sun Gun" with me to check the paintwork prior to accepting it. Just hope we don't get the sort of problems that you are suffering !

Compensation? I wish. The way the dealer was talking I think they simply expect skoda to get me a new car and give me one to use in the meantime. We shall see!

Well, on the paint issues....

While at the dealer today one of them suggested I would find fault with the replacement car as it's mass produced and some (not all) of the faults weren't really a worry. Ok, maybe not their exact words but that's how I took it; although it was clarified later that the paint/finish wasn't acceptable.

The attached picture shows why I was right to be concerned, even with the fault that was "just" excess sealant. The car has only been "valeted" prior to delivery, washed by me yesterday (lambs wool mitt and two bucket method and a wee rinse with the hose) and waged/dried today prior to photos. The result of this minimal contact with the paint? Cracked paint.

I rest my case.

Robot must have been having a bad day!

 

Sorry to see this and wish you luck sorting things out.

Oh ffs when do I get to edit my posts?! I really need to check my typos or turn off my phones corrective text. Iphone seems to think it knows what I want to say better than me.

Time for today's update,

I'm just back from the dealer (again) as skoda asked me to put my wish to reject the car in writing and sign the letter - email won't do apparently.

Anyway, by chance the dealer principal was just off the phone to skoda and was speaking to a colleague in another branch getting advice on the best way to keep me mobile while waiting for my new car - yep, you read that right, I'M GETTING A NEW CAR!!

Well, so skoda have said to the dealership and they will confirm it was they had received a copy of my rejection letter.

All I need to do now is decide on the spec I want to order. The only problem is that skoda won't confirm and level of goodwill until they see the order which is a pain as there aren't that many options that I really have a need for but if I was given a budget of a certain amount the fi could at least "treat" myself over and above the options I've already decided on - pan roof anyone?!

And now the bad news... To keep me mobile the current plan is to let me keep the car I have until the new one arrives.

Not too bad really eh? And at least (provisionally) things have been sorted in les than a week which isn't too bad really considering Skda were only made aware on Monday.

Fingers crossed things come through in writing just so there's no confusion.

Time for today's update,

I'm just back from the dealer (again) as skoda asked me to put my wish to reject the car in writing and sign the letter - email won't do apparently.

Anyway, by chance the dealer principal was just off the phone to skoda and was speaking to a colleague in another branch getting advice on the best way to keep me mobile while waiting for my new car - yep, you read that right, I'M GETTING A NEW CAR!!

Well, so skoda have said to the dealership and they will confirm it was they had received a copy of my rejection letter.

All I need to do now is decide on the spec I want to order. The only problem is that skoda won't confirm and level of goodwill until they see the order which is a pain as there aren't that many options that I really have a need for but if I was given a budget of a certain amount the fi could at least "treat" myself over and above the options I've already decided on - pan roof anyone?!

And now the bad news... To keep me mobile the current plan is to let me keep the car I have until the new one arrives.

Not too bad really eh? And at least (provisionally) things have been sorted in les than a week which isn't too bad really considering Skda were only made aware on Monday.

Fingers crossed things come through in writing just so there's no confusion.

Happy to hear that! What was your spec on the first car?

It was a basic spec car from stock. Dealer did the black pack and privacy glass as those were the two must haves.

Really the only thing on top of that I really fancied was canton and cruise with maybe either winter pack or rear airbags/crew protection.

Don't want to go spec cling things that I end up paying for if skoda don't do a goodwill. They must do though no?

Mike,

Could you not spec what you want, and maybe push it a little with a couple of extras. Then see what Skoda's goodwill gesture is, if it not enough, drop the extra bits from the order, since you can change the order until it gets to status 20.

Mike,

Could you not spec what you want, and maybe push it a little with a couple of extras. Then see what Skoda's goodwill gesture is, if it not enough, drop the extra bits from the order, since you can change the order until it gets to status 20.

Funnily enough that thought had just dawned on me.

So - canton, cruise, sunset glass, black pack, winter pack and rear air bags.

That's not really too much to ask for especially as I'm thinking off white or red for the new one which means £500 better off as no metallic to pay for.

Just be careful not to push too hard, as they may consider it as you taking the proverbial/advantage.

And they'll probably just flog the rejected car on the second hand market when you hand it back - ready for some other poor unsuspecting...

Just be careful not to push too hard, as they may consider it as you taking the proverbial/advantage.

I take your point but out of my list of options it was only the winter pack and rear airbags that were over the amount I've already "paid" for. So between the dealer and skoda they only need to worry about covering £600 or so. Not that bad really is it??

As for selling the car on they might well do.

good to see it's sorted quickly one way or another.