My daughter has a 10" Versus Android tablet. It is entirely standard as it was when I bought it from Currys last year.

I installed the sky Go tablet app today and linked it to my Sky account. However when I tried to watch a tv programme it said that the app doesn't work with rooted devices. To my knowledge the tablet isn't rooted. I wouldn't even know how to do it.

Is there anyway around this?

Thanks

Martin

It may just be a generic error message. Or the version of android is so fiddled with that the app is getting confused.

As above. Did you buy new?

Have you asked in the sky help forums?

I was going to blame it on the HDMI socket if fitted but I don't think the app will even install if it knows it has one fitted. My son's navi wont install skygo for that reason.

I've run Sky Go on two Samsung Tab 2 (7") and a Galaxy S2 with no issues (neither rooted).  I know when I first went to install it on the Tabs about a year ago it wasn't compatible with them at that point but has since been updated (although it wouldn't install until compatible).

 

Lots of good advice on the Sky forums about this sort of thing.

sky go isn't 100% compatible with Android because of the number of different o/s versions and frontends. Even the big brands don't have it 100% across their range

 

versus, cnm, kms tablets are pretty similar inside, they come from the same factory in China and are imported by KMS components, the hardware differences are very minimal but the software tends to be tweaked to which brand is used and I'd wager this is your problem.

 

source: I worked for KMS components for 1 week!

As above, sky go only works with certain Android tablets. There was a list on the sky go website, think it just contained Samsung galaxy tablets

Sent from my GT-I9300 using Tapatalk 4

Have to say that Sky are pretty poor when it comes to their apps for Android - normally takes months for them to even think about bringing an android version of any app out after the Apple version.

I've had the same error message on my Galaxy S2 mobile phone, which hasn't been rooted

SkyGo is now supposed to work with pretty much anything from Android 4.0 ICS onwards.  I got it working on my Archos 80 Cobalt but to be honest wouldn't bother pursuing getting it up and running as it will only work in portrait mode.  THis means you end up looking at a picture about the size of a postcard with acres of black surround...

Yes, the tablet was bought new from Currys.

I'll try the Sky forums. I don't hold out much hope with Sky to be honest. They tried to con me into a new multi screen box the other day instead of just a new viewing card.

I was going to blame it on the HDMI socket if fitted but I don't think the app will even install if it knows it has one fitted. My son's navi wont install skygo for that reason.

 

My lad's Hudl has HDMI but runs Sky Go perfectly. From what I gather, Sky Go stops when it detects an HDMI device connected, rather than just the port itself.

 

From looking at the Sky forums, it looks very much like Sky don't really go in for support much anyway, and in the case of supporting anything that might even vaguely be rooted, not at all. :-(

Many of the smaller "generic" android devices are root-unlocked as standard so its probably correct.

 

Sky also are rather finickety and only really support the mainstream vendors.. samsung, sony etc...

I think SKY are currently in the process of updating the Tablets that work with SKY GO. I think that it was only a few months ago that no 10£ Android tablet worked with SKY GO (or perhaps only a couple did), but my brother has just bought a Tesco tablet and the update for that has just happened.

 

I have to say, I am a big fan of SKY go on PC and Android, the only downside is PC uses Silverlight to play recordings and it is a bit stutter :( Not quite as buttery smooth as iPlayer.

Sky don't just look for root, the also look to see if you have any busybox runtime elements installed...

I had to run a zip which removes all busybox elements from the system but it needed to be run in recovery mode on my S2.

Once I did that it ran perfectly and has continued to do so since

My lad's Hudl has HDMI but runs Sky Go perfectly. From what I gather, Sky Go stops when it detects an HDMI device connected, rather than just the port itself.

 

From looking at the Sky forums, it looks very much like Sky don't really go in for support much anyway, and in the case of supporting anything that might even vaguely be rooted, not at all. :-(

I will have to try again, thanks. In all fairness it was over 12months ago I tried.

Sky don't just look for root, the also look to see if you have any busybox runtime elements installed...

I had to run a zip which removes all busybox elements from the system but it needed to be run in recovery mode on my S2.

Once I did that it ran perfectly and has continued to do so since

What's busybox?

It's a variety of tools normally used by root users. It can be installed by certain apps or installed by default.

I used the following file run from recovery mode (turn on while holding volume up on my S2): https://www.dropbox.com/s/hl68cay6ho25lls/Busy_Box_Uninstaller_v1.0-signed.zip

Once I ran this and rebooted it was fine :-)

You can also use this to check root and if necessary unroot directly from the app...

https://play.google.com/store/apps/details?id=eu.chainfire.supersu