vRS Oil Consuption test and Dealers saying you must pay.

[Ootohere]

Th3Grinch, my Pc got a virus, lost everything, passwords, bank account hit the full biz, photos all gone etc.

so on Chromebook and no PM's etc opened up.

Just keeping simple and safe.

 

Anyone that knows they have a faulty engine and not getting a result with Skoda or their Extended Warranty company should contact Trading Standards,

get a Qualified Engineers Specialist Report done on the Engine.

Submit to Skoda UK, and if they do not do the right thing, get Legal Advice and start a Civil Action against Skoda.

 

& get an Email like 'austenw90' did off  to ALASDAIR STEWART, BRAND DIRECTOR SKODA UK.

[Th3Grinch]

Ok well shall I wait until you sort yourself out instead of clogging up this thread? Although it probably could be relevant to others if the same situation happens...

[zom414]

Well, I'm still pursuing this via SUK but don't seem to be getting anywhere.  They've called me at least 3 times so far and stated that according to the dealer the test was done correctly.  They rang me again yesterday to ask me what oil I was putting in and I questioned again why 3.6l of oile wasn't put into the car before the test.  She told me they only drain and weigh the oil that's currently in the car for the test.  I replied if that's the case why did I get billed for 6L of oil?  She's going to go back to their technical bods and ask them.  Not going to hold my breath though, just going to enjoy the car (which I am).

[MilgeS]

Mine went in (CTHE September 2012) I wasn't charged but was told that if it wasn't using too much oil I would have to pay costs.

 

I was drained and topped up with clean oil, I drove for a little more than the advised miles, it went back in and was drained and weighed. They put that same oil back in so when I picked the car up after the test they hadn't even topped it back up to the correct level.

 

New CTHE engine was fitted and have used 2 litres in 5300 miles, compared with over 6 litres in 6500 miles on the old engine

[R4zb3rry]

Little update on my experience thus far, car went in for consumption test and when I collected I was informed I may have to pay in the event of it passing, called Skoda UK and made it clear that I wasn't paying and that was that. After all that there test claims it only used 125ml per 1000km.

2000miles/3200km later and oil light comes on and I have had to put a 1L in to bring it up to middle/top third of hatched area. By my calculations that's more like 300ml per 1000km which according to the handbook is within tolerance but, personally I still think is ridiculous, considering I do 20k+ miles a year this will cost approx £200+ a year in oil alone.

Realistically what are my options now, I am happy to keep complaining to Skoda UK but, what is it likely to actually achieve?

[Binzie]

I have had another breather fix 

 

My £186 refunded 

 

and this ...... chuffed !

 

 

[vxh26]

<snip>

By my calculations that's more like 300ml per 1000km which according to the handbook is within tolerance but, personally I still think is ridiculous

<snip>

Realistically what are my options now, I am happy to keep complaining to Skoda UK but, what is it likely to actually achieve?

As you point out, your oil consumption is within the manufacturer's tolerance, so I suspect that you will get nowhere :(

[newbie69]

...By my calculations that's more like 300ml per 1000km which according to the handbook is within tolerance but, personally I still think is ridiculous, considering I do 20k+ miles a year this will cost approx £200+ a year in oil alone.

 

Just a point about the calculation:

 

* 300ml per 1,000KM

 

* 32,000KM per year

 

> 300 ml x 32 = 9600ml = ~10L

 

Two 5L bottles of fully synthetic oil are probably closer to £100 no?

 

Also, imo you should be looking at how much you've paid over a certain mileage rather than time period in order for it to make sense. I have around the same consumption as you do (250-300ml/1000KM) but it took me 3 years to do your yearly mileage. Am I right in saying my car costs less in terms of oil top ups? No. It's exactly the same, I just happen to do 1/3 of your mileage and it gets spreaded over a longer time period.

[R4zb3rry]

Just a point about the calculation:

* 300ml per 1,000KM

* 32,000KM per year

> 300 ml x 32 = 9600ml = ~10L

Two 5L bottles of fully synthetic oil are probably closer to £100 no?

Also, imo you should be looking at how much you've paid over a certain mileage rather than time period in order for it to make sense. I have around the same consumption as you do (250-300ml/1000KM) but it took me 3 years to do your yearly mileage. Am I right in saying my car costs less in terms of oil top ups? No. It's exactly the same, I just happen to do 1/3 of your mileage and it gets spreaded over a longer time period.

That's a fair point reference mileage over time and for most people it wouldn't be an issue due the low mileage covered and therefore low reflected costs, however a purchased vehicle should not be restricted on its use and application based on running costs - it should be manufactured to a standard that has fair and reasonable recurring costs in line with it's market value.

If I was driving a 1/2 million pound hyper sports car then I wouldn't be batting an eyelid about this oil usage level but, it's not, it's a sub £20k hatchback.

[newbie69]

Well believe me it wouldn't bother me at all never having to open the bonnet if that was the case that's for sure. But 100 pounds over 32K km is not really a deal-braker for me, provided it stays like that. Even looking purely at numbers, I would have probably paid more for another car offering similar performance during the same mileage be it on fuel, insurance, maintenance. At least at the time I bought it I think.

[Ootohere]

Anyone that knows they have a failing engine with oil usage out acceptable limits and Skoda or SEAT, Audi or VW not dealing with that,

can go to the Trading Standards, and see about having a Specialist Engineers Report done on your engine.

Then see about raising an action against the Manufacturers.

 

A report submitted with papers for a court will have Skoda as usual getting the matter resolved though.

It is about time someone went through will going to court to get the matter heard & a Civil judgement.

 

Or time Trading Standards or VOSA get involved on behalf of UK buyers/owners.

 

But unless people with problems with Skoda, Seat, VW & Audi, let them know, it will just continue as is.

 

george

[vrskeith]

Let stop being British Reserved in nature!

And actually complain to the correct authorities and get some action against this Manufacture of Faulty product!

[vxh26]

<snip> a purchased vehicle should not be restricted on its use and application based on running costs - it should be manufactured to a standard that has fair and reasonable recurring costs in line with it's market value. <snip>

That is a VERY subjective judgement. Skoda don't hide the recommendations - caveat emptor!

 

An engine failing is a completely different matter.

[R4zb3rry]

That is a VERY subjective judgement. Skoda don't hide the recommendations - caveat emptor!

An engine failing is a completely different matter.

Indeed so, before I purchased the car I asked them outright if there was any oil usage issues to be aware of with the vehicles after reading about the CAVE engine on here - "not aware of any oil issues at all sir" - probably would have been a good time to mention the potential upper end of the oil use spectrum?

[Ootohere]

It is about time some Skoda Technicians knew how much oil a 1.4 TSI Twincharger should have in it when delivering to a purchaser,

& how much goes in at a Oil & Filter Service.

 

& then those doing 'Oil Consumption Tests', should put the correct amount of oil in to do the test,

and brush up on simple maths.

 

Volkswagen Audi Group Trained Technicians,  

well not so sure what they are trained in, but BS must be lesson 1.

 

VORSPRUNG DURCH TECHNIK.

 Keep the Technicians in the dark, & the Dealership Principle and other Employees, 

then you can keep the Customers being treated like Mushrooms.

[vrskeith]

No demands for payment has crossed the Dealer/ garage Manager's lips, since the initial registering for the TEST.

 

May be a change in attitude coming from central operations.

 

The only reason this was mentioned by the Dealership ,is that Skoda UK (VAG) were not funding the work and expecting  the dealership to take the financial and time loss hit. 

 

Typical of a Bullying Boss!

[desciple0]

just to make people aware i have posted on here before about my oil consumption and finally my engine has give up the ghost. i was travelling merrily on my way when it decided to blow up.

number 4 cylinder burnt our because of excess oil consumption which in turn burnt out the spark plug after a technician did a test on it basically its f@&ked. now looks like a new engine at nearly £5.000. i am not happy this is a 62 plate car 18 months old i haven't thrashed the nuts off it everywhere 2 oil consumption tests pleads from me to get it sorted then pop goes the bloody engine.

now in a courtesy car whilst they decide if its my adult or theirs amazing as i had pushed to get the oil problem sorted replacing a litre of oil every 800 to 850 miles.

i am discussed on how i have been treated and won't be buying skoda again such a shame,shame on you skoda.

[desciple0]

just to make people aware i have posted on here before about my oil consumption and finally my engine has give up the ghost. i was travelling merrily on my way when it decided to blow up.

number 4 cylinder burnt our because of excess oil consumption which in turn burnt out the spark plug after a technician did a test on it basically its f@&ked. now looks like a new engine at nearly £5.000. i am not happy this is a 62 plate car 18 months old i haven't thrashed the nuts off it everywhere 2 oil consumption tests pleads from me to get it sorted then pop goes the bloody engine.

now in a courtesy car whilst they decide if its my fault  or theirs amazing as i had pushed to get the oil problem sorted replacing a litre of oil every 800 to 850 miles.

i am discussed on how i have been treated and won't be buying skoda again such a shame,shame on you skoda.

[desciple0]

just to make people aware i have posted on here before about my oil consumption and finally my engine has give up the ghost. i was travelling merrily on my way when it decided to blow up.

number 4 cylinder burnt our because of excess oil consumption which in turn burnt out the spark plug after a technician did a test on it basically its f@&ked. now looks like a new engine at nearly £5.000. i am not happy this is a 62 plate car 18 months old i haven't thrashed the nuts off it everywhere 2 oil consumption tests pleads from me to get it sorted then pop goes the bloody engine.

now in a courtesy car whilst they decide if its my fault  or theirs amazing as i had pushed to get the oil problem sorted replacing a litre of oil every 800 to 850 miles.

i am disgusted  on how i have been treated and won't be buying skoda again such a shame,shame on you skoda.

[vrskeith]

just to make people aware i have posted on here before about my oil consumption and finally my engine has give up the ghost. i was travelling merrily on my way when it decided to blow up.

number 4 cylinder burnt our because of excess oil consumption which in turn burnt out the spark plug after a technician did a test on it basically its f@&ked. now looks like a new engine at nearly £5.000. i am not happy this is a 62 plate car 18 months old i haven't thrashed the nuts off it everywhere 2 oil consumption tests pleads from me to get it sorted then pop goes the bloody engine.

now in a courtesy car whilst they decide if its my fault  or theirs amazing as i had pushed to get the oil problem sorted replacing a litre of oil every 800 to 850 miles.

i am disgusted  on how i have been treated and won't be buying skoda again such a shame,shame on you skoda.

Sorry to hear about your plight . 

Have you gone in writing to Skoda UK BEFORE AND GOT A CASE No.? Verbals with dealer and or Skodas UK is not good enough.

 

However, the car has to be fit for purpose by the Manufacturer / seller dealership.

 

Your car is inside warranty if a 62 plate and inside 60000 miles ,provided you have had the car  serviced to the schedules then it's Skoda problem.

 

Provided the oil was regularly topped up by you. as well..

[vrskeith]

just to make people aware i have posted on here before about my oil consumption and finally my engine has give up the ghost. i was travelling merrily on my way when it decided to blow up.

number 4 cylinder burnt our because of excess oil consumption which in turn burnt out the spark plug after a technician did a test on it basically its f@&ked. now looks like a new engine at nearly £5.000. i am not happy this is a 62 plate car 18 months old i haven't thrashed the nuts off it everywhere 2 oil consumption tests pleads from me to get it sorted then pop goes the bloody engine.

now in a courtesy car whilst they decide if its my fault  or theirs amazing as i had pushed to get the oil problem sorted replacing a litre of oil every 800 to 850 miles.

i am disgusted  on how i have been treated and won't be buying skoda again such a shame,shame on you skoda.

Sorry to hear about your plight . 

Have you gone in writing to Skoda UK BEFORE AND GOT A CASE No.? Verbals with dealer and or Skodas UK is not good enough.

 

However, the car has to be fit for purpose by the Manufacturer / seller dealership.

 

Your car is inside warranty if a 62 plate and inside 60000 miles ,provided you have had the car  serviced to the schedules then it's Skoda problem.

 

Provided the oil was regularly topped up by you. as well..

[vrskeith]

just to make people aware i have posted on here before about my oil consumption and finally my engine has give up the ghost. i was travelling merrily on my way when it decided to blow up.

number 4 cylinder burnt our because of excess oil consumption which in turn burnt out the spark plug after a technician did a test on it basically its f@&ked. now looks like a new engine at nearly £5.000. i am not happy this is a 62 plate car 18 months old i haven't thrashed the nuts off it everywhere 2 oil consumption tests pleads from me to get it sorted then pop goes the bloody engine.

now in a courtesy car whilst they decide if its my fault  or theirs amazing as i had pushed to get the oil problem sorted replacing a litre of oil every 800 to 850 miles.

i am disgusted  on how i have been treated and won't be buying skoda again such a shame,shame on you skoda.

Sorry to hear about your plight . 

Have you gone in writing to Skoda UK BEFORE AND GOT A CASE No.? Verbals  with dealer and or Skodas UK is not good enough.

 

However, the car has to be fit for purpose by the Manufacturer / seller dealership.

 

Your car is inside warranty if a 62 plate and inside 60000 miles ,provided you have had the car  serviced to the schedules then it's Skoda problem.

 

 

 

Provided the oil was regularly topped up by you. as well..

[Ootohere]

Bumping for a reason.

 

& that is.

 

This thread has 

ALASDAIR STEWART , BRAND DIRECTOR SKODA UK

as keywords, and it is going up on Google searches on Oil Consumption Tests on the 1.4 TSI Twiinchargers.

 

Somebody at

SKODA UK CUSTOMER SERVICES,

needs ALASDAIR STEWART , BRAND DIRECTOR SKODA UK,

or some of his Senior or Technical team to contact those dealing with customers with problems,

and help them get their cars/engine fixed.

Quickly and at no cost to them.

 

Test the cars,

fix the cars, and extend warranties on the Cars, Faulty or not, so that Second Hand buyers can buy without the worry that some are now suffering.

 

http://briskoda.net/forums/topic/288698-oil-usage-in-fabia-vrs/page-3

 

http://briskoda.net/forums/topic/252759-fabia-vrs-oil-fix

[vxh26]

Realistically what are my options now, I am happy to keep complaining to Skoda UK but, what is it likely to actually achieve?

If the car is within spec., you are on a hiding to nothing.  Real-world overall MPG on a vRS is about 35, should all disappointed owners be entitled to claim for the lower than  suggested figure?

[Ootohere]

No, because different driving gets different MPG, so location and driver and various things are involved,

 

But the Subject on this thread is Oil,

High oil use and failures of engines.

 

VAG can say, "may use 0.5 litres in 1000 km",  it does not mean it is acceptable for a car used as bought

to use normally in the UK, to use that much.

 

They give that figure for engines from 2007, 3 or 4 cylinder, Diesel or Petrol and 44kW-136 kW.

The ones that use that much oil or more are faulty.

 

Skoda are now accepting that it appears,

Because when they use that much oil, then they are not going to heal them selfs.

 

http://honestjohn.co.uk/carbycar/skoda/fabia-vrs-2010/?section=good

 

This is not limited to the vRS from 2010,

But the Seat Ibiza Cupra from 2009, VW Polo GTI from 2010, & the Audi A1 185ps from 2011.