I guess the door situation is different . They pick a style of door . Manufacturer copy's architects plans of extension with detail

Of size and which way the door opens . They manufacture it wrong and when confronted say the copy of plan they have doesn't show that ! People are to quick to pass the buck rather than trying to work together to resolve the problem . In the end I took it upon myself to give the client money off as the foot I supplied wasn't the way they wanted. . They are happy with the discount . I price large jobs supplying all trades so can't go into to much details as it would take forever to itemise every item in a new house! If a client has a problem I do all I can to resolve it as I value there trade. I relise we are both at fault and in hindsight I signed the form but surely they should be working with me not against me to get it sorted ASAP

If all options appearing list why doesn't Annapurnas appear on the list

If all options appearing list why doesn't Annapurnas appear on the list

 

 

Because normally a car has a 'standard' spec, even though there might be no cost options which can be specified to move it away from standard spec

 

I've never looked at a Yeti brochure, but I'm guessing that the Annapurnas are the default standard spec wheels?

Because normally a car has a 'standard' spec, even though there might be no cost options which can be specified to move it away from standard spec

 

I've never looked at a Yeti brochure, but I'm guessing that the Annapurnas are the default standard spec wheels?

I think Annapurnas were only ever standard on the L&K so were a cost option on lesser specs. 

I think Annapurnas were only ever standard on the L&K so were a cost option on lesser specs. 

 

Unless the above brochure isn't a UK brochure, albeit on the Skoda.co.uk website, it would appear that they are standard on the Elegance, and Matterhorns are an option

Unless the above brochure isn't a UK brochure, albeit on the Skoda.co.uk website, it would appear that they are standard on the Elegance, and Matterhorns are an option

Correct.

Please ignore amateur lawyers.

 

He is obviously a professional lawyer, by a process of elimination

Please ignore amateur lawyers.

Your agreement was for a spec including your choice of wheels and roof colour-they agree that miscommunication on their side led to an incorrect order form which you didn't spot.. The original agreement still stands. you may be ill advised to go to law over it but they seem to accept their mistake and so should make it good. Be reasonable and ask them to do so. If they won't ask Skoda to intervene.

An oral contract -if proved is every bit as binding as a written one. If they admit in an exchange of e-mail that you had agreed the spec you would be home and dry-if they turn to lying then you may have a problem if they try to claim your signature on the incorrect order form represented the true agreement.Put the situation to them in a reasonable way in writing and see how they respond.

Seen my above reply. It's covered almost daily on the consumer show I listen to.

Starts of with they said x.

The first question to host asks is what the order form says that was agreed.

Consumer says it doesn't say x, says y and the host reminds listeners and the caller about checking orders before confirming. These cases rarely end as the consumer wants

Another similar issue is complaints at say a restaurant or shop. You have to make a complaint at the time you're in a shop, restaurant or whatever BEFORE paying. Once you leave, legally there is nothing you can do about any issues unless it's a product which is defective or clearly miss sold

Matterhorns are a no cost option on the Elegance, but have to be specified on the order form. 

 

I also listen to a daily consumer show (BBC 3 Counties), and they have consumer lawyers on there regularly, and 100% agree with gadgetman's views.

 

If it's not on a signed contract - it's not legally biding - period!

If it's not on a signed contract - it's not legally biding - period!

 

Even if the verbal contract was valid, it was superceeded by a written and signed confirmation.

I don't believe you can have a verbal agreement, then sign a written agreement and hold the other party to the verbal one.

Matterhorns are a no cost option on the Elegance, but have to be specified on the order form. 

When I ordered my pre F/L SE, I wanted Erebus wheels as a no cost option. That was added to the order form.

 

Since the Outdoor F/L comes with those as standard, hopefully that's what I've got - I'll find out tomorrow.

Whilst i can see both sides of the argument if the dealer and yourself can't agree on some level of compromise, especially when you feel they have "gone back" on the trade in, i'd be tempted to ask if they'd let you walk away and return the deposit as a gesture of good will.

 

I imagine they'd be able to shift the car anyway at "no loss" to themselves as they aren't exactly hard to "move".

Whilst i can see both sides of the argument if the dealer and yourself can't agree on some level of compromise, especially when you feel they have "gone back" on the trade in, i'd be tempted to ask if they'd let you walk away and return the deposit as a gesture of good will.

 

I imagine they'd be able to shift the car anyway at "no loss" to themselves as they aren't exactly hard to "move".

Agree.

 

For entirely different reasons, I had to cancel my FL order and had no trouble at all getting my deposit back.

 

OP's dealer would have no trouble at all selling on, especially in that spec/colour.

 

Like you say, there must be some middle ground.

 

In a similar situation, I would not cancel just for the sake of incorrect wheels, however annoying that might be, as one would then have to re-order and wait another 4 months (or longer).

 

However, it that is the route the OP wishes to pursue, and assuming he still wants a Yeti, why not re-order from the same dealer, and roll his £750 deposit over into the new one, and maybe negotiate a better deal. Dealer maybe very happy to have a unregistered FL Yeti to sell.

It seems to me that there are actually three issues here:

1) The roof, which presumably the OP didn't pay for since it wasn't on the order form, so his easiest option seems to be to get it wrapped;

2) The wheels, which again the OP hasn't paid for (since they were a no-cost option) but would likely involve a cost to swap - said cost being theoretically be subject to negotiation with the supplying dealer as a goodwill gesture;

3) The significant reduction in the trade-in offered after the order was placed.

 

I could quite understand it if the OP wanted to walk away from the deal solely as a result of the severely reduced trade-in, with the dealer's apparent intransigence over the wheels simply making him less inclined to allow the dealer any leeway.

 

Unfortunately I don't think it looks too good for the OP from a legal stand point.  If there is clear written (which includes e-mail) evidence that the wheel option was discussed and agreed before the order was drawn up incorrectly then that would add weight to their case, but I think that if push comes to shove (ie the dealership still refuses to back down) then the signed order would be taken to be the final, binding agreement between the parties.

 

I think the OP would be justified in documenting this experience in the relevant thread in the Skoda Dealer Reviews - Scotland forum.

Have you had chance to speak to Skoda UK yet?

There's a lot of ideas posted above for you to think about.

 

I'll give you my opinion on what I'd do;

Sit down and go through (list) the parts you would be happy with if you accept as is.

Then make a list of the parts you would hate if you accept as is.

I think either way you will have some regrets, you just have to pick the least worrying.

 

OR, go into the dealer and politely ask 'As there is a problem, what can they do to help resolve an un-happy customer?'

 

Good luck with the outcome.

Hi to all . Thanks for all the replies. I'm writing this long post a second time as I pressed a button on my phone and liar my post. Any way of recovering it? Il go and try re type it again

LOST my post !

The situation with the trade in price was a real kick in  the teeth. I have learned my lesson and this will be the first and last time I order a car without a fixed trade in price.

 

Before agreeing to buy the car I got offered what I thought was a fair price then when I got my revised email price I was shocked it had dropped £2500 in a month or two! Even webuyanycar offered me more. I asked them how my cherished yeti can drop so quickly to which I was told "moscovado doesn't sell in the south of England " and "4x4 models don't sell well either " .. Why not tell me before so I can take my business to someone who wants it and my pride and joy snow monster to.? 

 

This already left a sour taste in my mouth and to top it all off the handling of the whole mix up hasn't helped matters much. I was promised on Wednesday that I would get a call today with an update . finished work at 5.30 still no call. Again great customer service!  So I rang and was told they were just away to call me.

 

I was informed that the manager has been in contact with skoda uk to get my name taken off the car and then re order . I think they called it de tagging? Or something like that. I again repeated my suggestion to get the wheels sent back via courier to exchange and even offered to pay as my suggestion seemed to fall on deaf ears!

 

And what makes them think I would re order it with them ? He quoted 4 months wait.   Awaiting a call Monday.

 

Sorry for the large post

 

thanks again

 

Andy

Bad luck my friend.as others had said, i would be tempted to take it and sell on the annapurnas on ebay, your going to get at least £300-500.. But seeing as there being so inflexible about the roof colour i would also be very tempted to walk away and put the £750 down to (bad) experience...

 

The new f/l look best IMO with matter horns and black roofs (but hey i'm biased) - so seeing as your be keeping the car a few years (3-4 months is not that long). I would re-order with the correct spec - maybe try and negotiate the £750 off to make your feel better! :/ If the existing dealer will not knock the £750 off a new one, then walk away...

Edited 28 February, 201412 yr by Krooked

Andy,  do you get the impression they will return your deposit ?

I think I'd have walked away when they knocked £2500 off the trade-in price to be honest

 

Matterhorns are a no cost option on the Elegance, but have to be specified on the order form. 

 

I also listen to a daily consumer show (BBC 3 Counties), and they have consumer lawyers on there regularly, and 100% agree with gadgetman's views.

 

If it's not on a signed contract - it's not legally biding - period!

It was JVS I was referring to

I think I'd have walked away when they knocked £2500 off the trade-in price to be honest

Yes, this. There's no way I'd have accepted a price increase of £2.5k after the paperwork was signed. They are taking the ****.

Hey dr zoidberg. The initial valuation was again verbally prior to agreeing the purchase .

After talking to the manager about costs I was told they can't value my trade in due to the 3 month wait for build and not knowing the mileage that will be on my car. Thens month or two later they gave me the lower valuation due to poor demand for spec of car in that area

Hi Andy,

 

sad to read your woe's, dealer is talking complete drivel regard trade in prices. When I agreed the Octy order, the dealer discussed likely delivery time scales on the SUK forecasts of the time and my likely mileage within that period and based a P/X on that. Mind they didn't offer any insight at the time on what would happen if the order was factory delayed but thankfully it arrived in the nick of time.

 

 

Hope you get things resolved to your satisfaction,

 

TP