Sittingbull thankyou. I'm currently in Newcastle on a break and I'm going to call them tomorrow. I'm going to check my oil after I'm back. Another 100/150 miles or so and I'll report back with my findings. The main reason I've not been booting it is because I was worried about the oil consumption, although I expected it to be none as it had a replacement engine 38k ago.

 

Apparently, or at least so I was told on here, the wee cars quite like spirited driving so no need to worry about toddling along, enjoy the car and drive it like you mean it. If it's going to use oil it will use oil, the important thing is that you keep a very close eye on the oil usage and have a routine for carrying out the checks so that you know yourself and can display (if need be) to others that your own testing has shown significant oil use.

 

My own experience, following advice from goneoffski and vrskeith primarily (but with very good assistance from others as well) was that the car was already an oil user when we bought it although we didn't know that at the time. We did realise very quickly however that it was gulping it's way through the stuff, equating to a half litre of oil every 387 miles. The advice I got was to raise a case with Skoda UK as the car was still under manufacturers warranty, as I think yours still is. 

 

Don't be afraid to push Skoda or Arnold Clark, it will likely be Skoda who will take ownership judging by what happened with us, but at the end of the day its your cash that's at stake so best to make sure you act while within the warranty period. Others will confirm better than I could but I believe there are owners already on here who have had more than one engine replaced, so it is something that has happened before and something that Skoda have acted on before.

 

Feel free to pm me if you wish, if I can help in any way I will, as I'm sure would plenty of others.

i love it when people know what skoda will do before skoda do

hopefully youll get a working engine regardless of what type it is although i doubt they will still have a cave engine lying around its always a possibility, all you want is one that works end of.

As for a warranty, plenty on here got nothing at first and many like myself only got 1 year extra on a car that was only 12 months old so again dont take it as read that you will get more but you must insist on something. My offer started out as a free service from the stealer and it must have took me several months to get the 1 year which also came with 1 year of breakdown, thats confidence for you lol

Much of this is down to how good you are at complaining, theres a thread where you can see many different offers of compensation, it SHOULD be the same for all but its not and i wouldn't be surprised if some never got a thing for their troubles other than the engine

set your stall out and tell them what would make you a happy driver and then see where you get. All in all ive had 3 free services, a years warranty and £300 skoda credit and ive not had to do much other than a few emails and taken a few calls off skoda uk

 

I agree with this, for us the main thing was getting a car that functioned as it should without excessive oil consumption. 

 

The lack of consistency in how Skoda approach this still rankles, very clearly decided at some level to avoid a one size fits all approach and thus there are varying levels of aftercare and compensation afforded to different owners. In our case we got 2 years extended warranty on the engine from the date of change, and 12 months labour, plus refund of oil costs. But I know this is at odds with what a lot of other people received.

 

Getting the ball rolling by contacting Skoda UK while the car is in manufacturers warranty is a must, I wouldn't leave anything to chance on an Arnold Clark warranty.

Back in bradford. Checking the oil once it's cooled down after the 130 miles it's just done. On 67130 now. Who should I be contacting first as to get something on the go?

Warranty is 2 years and unlimited mileage and then the 3rd year is upto 60,000 miles. This is from DM Keith in bradford

Warranty is 2 years and unlimited mileage and then the 3rd year is upto 60,000 miles. This is from DM Keith in bradford

hasn't your car done over 60 thousand miles though ? 

hasn't your car done over 60 thousand miles though ? 

 

Yeah it's done 67k apparently.

 

That's bloody ridiculous - 60k limit!

 

Yeah it's done 67k apparently.

 

That's bloody ridiculous - 60k limit!

 

sounds like the poor lads been shafted with an oil guzzler :( 

unless you can argue the toss and tell them the miles should start again when a new engine is fitted for engine problems ... worth a shot 

Not if he has just bought it , this soon after purchase it will be deemed faulty when he bought it

But.

Hes only just purchased the car off a well known dealer.

So they legally have to provide a certain amount of warranty with it dont they?

3 or more problems within that time and you can legally reject the car iirc.

I looked into it last year but cant remember the details

reporting it to the dealer i purchased it from. It has 60 days warranty from the date i signed the papers on the 5th so I'll have to find three things to complain about.

The three things bit isn't true

Back in bradford. Checking the oil once it's cooled down after the 130 miles it's just done. On 67130 now. Who should I be contacting first as to get something on the go?

 

As previously advised, first contact should be with Skoda UK as they will still be responsible under the terms of the manufacturers warranty. They can be contacted via their website or via telephone. Ask for a case to be raised once you have explained what has been going on.

 

Warranty is 2 years and unlimited mileage and then the 3rd year is upto 60,000 miles. This is from DM Keith in bradford

 

But you're forgetting your car has already had an engine replacement in 2013 at 25k miles, when you are on the phone to Skoda UK you need to get clarification on the extended warranty they supplied from the time of the engine change, if indeed they extended the warranty on the replacement engine. Skoda UK really are the first port of call here, the car and the facts are known to them, and a quick call should get the ball rolling.

 

 

But.

Hes only just purchased the car off a well known dealer.

So they legally have to provide a certain amount of warranty with it dont they?

3 or more problems within that time and you can legally reject the car iirc.

I looked into it last year but cant remember the details

 

Arnold Clark provide 60 days warranty as standard on used cars, but when the terms of the warranty are tested it's pretty much not worth the paper it's been printed on. Unfortunately I learned this from personal experience with the blighters, it was only the likely intervention of trading standards officers that prompted them to take action, and even then after Arnold Clark Customer Services had taken over ownership of our case (not the fabia by the way, it was my son's mk6 golf) and insisted the Service Manager deal with it personally.

 

In terms of consumer rights, just in case it gets to a worst case scenario, Richf is correct to point out you don't need three things to be wrong in order to reject the car. If you are thinking of heading down that route its best to speak to Citizen Advice or similar before doing anything, and useful to keep the finance company informed as they will take an interest if pushed. 

 

But first stop in my view has to be Skoda UK.

You can't just reject the car you need to give the dealer a chance to fix it

You can't just reject the car you need to give the dealer a chance to fix it

 

Correct. In our case with the Golf there were a few things wrong, but the selling dealer didn't want to take any responsibility for putting the car on the forecourt in the knowledge that there were significant defects present at point of sale that they not only knew of, but attempted to deny. The advice we received at the time was that we needed to allow the dealer the opportunity to put things right with the car, initially they didn't want to do this and the car had slipped out of manufacturers warranty by a matter of a few months. 

 

After involving their Customer Services, Citizens Advice and Trading Standards when it became apparent the dealer was coming the charlie with us, eventually they did put it right and it cost them a small fortune to do so. Which of course ate into the profits they made on the car, which is why they were probably playing hard to get.

 

Somewhat belatedly their Service Manager admitted that the main problem for them was the unrealistic 72 hour turnaround they were given from the point of transaction until handover. They had put the car on the forecourt knowing that there were faults.

Is the car on finance?

 

Surely you have a 30 day 'cooling off' period?

 

You can just hand it back and walk away?

as to the 3 faults part, it has to be the same fault each time and they have to have an opportunity to fix it 3 times before rejection on those grounds can be used, not just any 3 faults. its not as easy as it sounds

that doesnt mean you have no rights to get it fixed, thats a given, but rejecting isnt straight forward

This is a useful guide

http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*ADV0003-1011.txt

 

Still dont know where the three faults comes in to it

 

You may have further rights under your finance agreement as Ally_Bassman said

reporting it to the dealer i purchased it from. It has 60 days warranty from the date i signed the papers on the 5th so I'll have to find three things to complain about.

 

Any update fella?

Strangely it's not used any since I've been putting 99ron in. It might sound stupid but could that have caused it?

That the Recommended fuel for the car is 'Super / 98 ron',  and you exceeded that using 99 ron minimum.

It does help have the engine run efficiently and as designed to, which is why it is prescribed as Super / 98 ron, (95 Min).

Any updates.

Has all been good with the car?

Nothing has gone wrong other than the initial oil issue. And a new windscreen! Loving it. The thump from the exhaust when you up shift is immense!