Jewson - Oxford..

[DGW]

Jewson

300 Abingdon Road

Oxford

Oxon

OX1 4TE

0844 846 2155

Services: New, Used, Repair, Fleet

Edited 21 February, 2009 by DGW
Details updated.

[ncarring]

Originally posted by paulj - 09-10-2003, 15:39

I have had the worst garage experience I have ever had with Jewson's. I had my car serviced by them under warranty, and the tracking was completely out. I went back to them 4 times over several weeks, pointing this out, and asking them to fix it. The tyres were clearly very worn even after 1000 miles, but Jewsons were completely unable to get it right.

Eventually, out of desperation, I went to a local specialist tyre garage, who identified the front tracking as the problem (it was way out tolerance). I went back to Jewsons with this information AND the full printout from their state of the art machine to show them the evidence. Jewsons refused to accept they had done anything wrong, did not see a need to change the tracking and refused to reimburse me for 2 worn out front tyres (after only 4000 miles they had completely worn on the outside shoulder), so I had the tracking done at the specialist tyre garage. 20k miles later the front tyres are less than 50% worn.

The problem stems from:

- the fact that their customer service staff refuse to listen to the customer and take responsibility for their actions, even when you show them the evidence of their failure

- the fact that Jewsons have not invested in new equipment (their tracking equipment was old)

I would never use them again.

[ncarring]

Originally posted by sprocket - Tue Aug 3, 2004

I recently bought a used Octavia Elegance Estate from these guys.

I live in Huddersfield, so was taking something of a gamble by travelling all the way to Oxford to buy a car I hadn't seen.

However Stuart the salesman made things easy. He suggested he fax through the service schedule, invoice and V5 so I could get the low down on the car in advance.

The price was very keen, and when I had to delay my trip by a week at short notice he was fine about it.

When I arrived on the day, Stuart pointed out that he'd had the rear wheels switched from another car that morning, as one of the alloys had a scratch on it. This was a bonus in two ways, as the tyres on the switched alloys were more expensive, and had more tread left. He also noticed a tiny bit of delamination on the passenger side wing mirror whilst I was test driving (I hadn't noticed), and the mirror was replaced at his insistence and cost there and then.

The price was very keen - several hundred pounds better than any of my local dealers could do, and for that the car was properly checked and came with a 14 month Skoda warranty even though it was nearly 3 years old.

Overall, this is by far the best dealing I have ever had with a car dealer.

The whole experience was only slightly let down by a less than average valet. The car was reasonably clean, but some bits had been missed, and the polish had been unevenly applied and was very niceable on the black plastic and rubber bits on the outside.

Overall an excellent experience.

[ncarring]

Originally posted by Hollowpoint - Tue Oct 5, 2004

Only went down to test drive a Furby vRS. Ended up buying the demo car I drove. The guy who dealt with me was very good. Not pushy, just gave me the facts, and his opinion when I asked for it.

Valetting of the car before I picked it up was a bit lapse. Found some rubbish in the front bin and some paper in the glove box.

Other than that pleased with them.

[ncarring]

Originally posted by Roger M - Fri Nov 12, 2004

Bought my Fabia vRS here, very helpful pleasant Sales guy, Not very knowledgeable, but very helpful.

10,000 service <£100, all done well. Initial slight "anti" sensations on the phone becoming much more friendly. I'll go back for 20k in a few weeks.

[ncarring]

Originally posted by sam_underhill - Fri Jan 14, 2005

Great service from stuart when buying my fabia vRS. I called in advance for a quote, which was about the best I'd had and then went down later that day for a test drive and to order.

There were some paperwork delays caused by my cherished number transfer which slipped back the delivery date, but they lent me a car for a few days so I didn't go without.

[bengie]

i've had many dealings with them for my 2001 Y 4x4 estate

they have always come across as helpfull and know me and my car when i go in, were very helpfull and argued with skoda customer ervices on my behalf over a warranty arguement.

would happily deal with them again.

[piv34uk]

Purchased my Octy vrs from them back in 2003, couldn`t be faulted and were very friendly in all depts;

My dad also purchased his Y plate Octy diesel from them from new and was also happy with their help and after sales.

Wife`s cousin purchased a Felicia cube van and Fabia as well...... again he was happy with their knowledge and customer service..

3 x happy customers

Phil

[Trevor Powis]

Jewson's don't get my business because they will not service with an Overdrive card. As this is one of the biggest fleet cards in the UK this seems very strange for a "main" dealer. Didn't seem interested in helping me at all.

[nick.alp]

I have bought 3 Octavia Estates (new) since 1999 from Jewson. Always helpful, good deals, fair trade-ins, and good servicing. They always let me test drive new models, even when it's clear I'm not just about to buy.

Definitely recommend them .

Nick

[Jim Lad]

Rip-off merchants!

Do not trust this garage to do ANY work on your car!!! I was quoted £350 to replace front brake disks and pads and to clean rear hubs. Went to DM Keith in Yorkshire where the car was purchased who could not believe the prices I was quoted.

I ended up paying £211 for the same work to be carried out. The parts costs are the same for Skoda all over the country. The labour costs are £70/hour in Oxford and £58/hour in DM Keith in Yorkshire. There is no excuse for blatant ripping customers off like this. I am reporting them to Skoda UK as I am so disgusted with them.

Tell all your Skoda owning friends to avoid this garage!

[WW_VRS]

Mixed experience here, some good, some unforgiveable.

Service was carried out but they didnt spot front brakes on the metal. Also did not identify the broken thermostat on my car, instead blaming the remap (which is BS). As a result NOW I have to sort out my headgasket as the thermostat was broken for a while (unknowingly) until I got a specialist to look at it.

Really annoying as I was hoping to finally find a decent dealership local to me.

It is still worth going to a specialist who are cheaper, do an apparently better job...

[PeterGAH]

I support the suggestions that you do not get your Skoda serviced here.

They lie to you and they aren't user friendly. I will never ever buy anything from them again. I go to Merrits in Aylesbury now, better but still plenty of room for improvement.

[bengie]

a bit further in time now since my last post and tbh i only deal with them when i have no otehr choice as they are fairly useless at times and utter rubbish the rest. yes they did a good job for me and sorted out my gear box but every visit has been a chore due to their unhelpful moody nature.

called in today to get a new locking wheel nut and was asked if i still had that old piece of junk octavia and if so why hadn't i scrapped it yet?

[Maggle]

Bout my car from Jewsons in January 2006 and the buying process was quite a pleasant one. Used them once since for a service and that was fine. I have used other dealers for servicing generally that are close to where I work.

Contacted Jewsons the other week to enquire abut the cost of replacing my lower suspension arms in preperation for an MOT and was quoted a whopping £750.

Suffice to say I went elsewhere (INDE-TECH in Milton Keynes) who did the work and MOT'd the car - total bill £377. HUGE difference. They even did the work a day earlier than they said it would be done.

*****************************************************************

[DeanVRS]

This Garage is a joke! already gone to another dealership!

Worst after sales service ever seen!

The whole story is a long one when i brought the car from them they changed all discs and pads all round then after a couple of weeks i noticed there was a funny sound comming from the front brakes so it went in for that, then i got the car back with them saying there was nothing wrong with them they have just taken the pads out and cleaned them up. Also i complained a problem with the rear calipers as the car haddent had the dampening mod but they said they had sorted it without the modification.

Two months later i went back to them that the front pads were wearing oddly on the offside front caliper. and was still having problems with the rear calipers.

Sooo wat they had done was left out some shims on the calipers which was y it was wear quicker than the other side which they said they wud cover under a good will. for the rear calipers they wud need the modification after all but i wud have to pay for it, there was 0% chance skoda UK wid pay for it so i got on the phone to skoda customer care and had them sort it and had it dun in the end after 4months!

Now also had a leak from the EGR valve and they say its common and is wat they do????!!!!!

Apart from reading a thread on here a few weeks ago saying they had the same problem and there local dealership replaced it under warrenty!

Sorry its a bit of a long one!

Edited 26 September, 2009 by DGW

[Land_Raver]

!Do not use this garage!

1. Very unhelpful customer service

2. They don't listen & are very rude

3. They will try & book your car in for unnecessary work

4. They will try & rip you off

5. They have no technical knowledge

6. Outdated equipment & facilities

7. Lamentable after sales service

It is amazing how a garage like this still exists today

Utter bodge artist garage ******, hope Trading Standards closes them down, Arthur Daley Motors offers a better service :thumbdwn:

I will never go there again

Avoid at all costs, they dont derserve your buisiness...you have been warned!!!!

Edited 7 January, 2010 by Land_Raver
Offensive language removed.

[PeterGAH]

Jewsons was a reasonably good place to buy the car new.

The service however is almost the worst ever encountered.

The attitude is terrible so i took my car to ******************************.

Went to an independent repairer. Problems are now all solved and over, except the kangaroo petrol on some starts. I think it is the purge pot which needs replacing.

PeterH

Edited 26 September, 2009 by DGW
Inappropriate mention of other dealers.

[Blanes]

I can't comment on servicing yet, but I liked the guys at Jewsons. I dealt with Sam and Paul. They were really patient with me when I bought my car. I spent about 3 hours in there going over options, had a great test-drive with Sam who gave me plenty of time and cups of coffee to consider things and I felt well looked after. The guys are great if you tell them exactly what you want and what you can afford. It's not a slick place with young guys in smart suits just out for commission but is a bit more of a family firm type atmosphere. So if you are buying a new/used car in my experience they were good.

[VRSPhil]

Likewise, I can't comment on the servicing side of things as I have not used them and am unlikely to simply because my local dealer is fine.

I bought my latest Octavia from Jewsons and the main reason was because Sam's attitude was excellent from the off. Nothing was too much trouble for him and he offered a test drive without being asked. Quite a breath of fresh air after visiting three other garages previously who clearly didn't want my business.

Paul was also very helpful.

All my requests were met without question and the car was delivered in superb condition as promised. Top marks.

[Blanes]

Yes, Seconded. Sam was very helpful at Jewsons and I could not have asked for a better level of sales service. Stuart did try to push me into buying it on credit and so I had to sit through him going through all the figures but I guess they get a bonus for doing quotes for new customers. In the end they did sell me gap insurance but it was a while ago now.

. 

I'd really like to know if Jewson's remap their demo cars. Mine is an Ex Demo VRS tdi and it goes like absolute stink! .    

[yetifabia]

If you are looking for an alternative west of Oxford try Grey Gables at Curbridge.

[hhmags]

Jewsons now has a "sister" garage in Newbury - Ridgeway Skoda. Just bought a 10 plate yeti from them and must say it was very pleasant experience. Elliot was very helpful and willing to do a deal. Boot fittings missing we're willingly replaced with new parts. The car was delivered free to me in Mid Sussex 3 days later & my old Fabian taken away. Can't fault them - give them a try.

[Duggie]

So you all know, Jewsons is part of Ridgeway garages, who also have several VW/Audi/Land Rover/Jaguar dealerships all over the south, not to mention Mercedes, VW Commercial and several others dotted along the coast.

 

Stuart is now Sales manager at Ridgeway Skoda Newbury and the team there is brilliant, I have just spent 3 weeks there covering fleet sales. Of course, the sales team at Oxford is still going strong and always happy to help (and brilliant in my eyes too). I have showed your comments to the service team at Jewsons and we are on a constant strive to improve the service that is given to our service, and indeed sales, customers. I can only apologise for the negative experiances of previous posters.

 

Take care all!

 

-Duggie.

[robeadie]

I've been using Jewson's since 2006. I've never had a problem with the sales or services guys. I've found them all, (Martina, Sam, Paul, Roy and Eric), to be very friendly and helpful. They serviced my '56 Furby vRS from new, (bought at another dealer), until I sold it.

 

I've bought two Octy vRS estates from them and recently ordered my third car, (MK3 Octy vRS estate) from them too. Martina has been great keeping me informed about the MK3's progress from build through to transport to the UK. She's also handling the registration as I've got a personal reg too.

 

Can't fault any of them. They've been great with me. 

 

Rob