@vrsgriff I think the wording the technican used may be misleading.

 

By "exchange" parts normally this means that when the new part is supplied the old (core) will need to be returned.  This normally applies to engines, turbos etc

 

Parts removed during waranty repair are normally retained for a period of time by the dealer as the manufacturer may request that these are returned to the factory for analysis but more often than not the dealer is told to destroy these.  There is no way a manufacturer would let these go back in to circulation as they are by definintion faulty.  Returned engines will be scrapped.  They have big factories churning these things out in massive volumes to the cost price each is a fraction of the retail price - it would make no commercial sense for a manufacturer to run the huge expense of stripping down individual engines with various/different failures and attempting to build up a one-off engine - the labour cost alone would be much more than the cost of a new unit plus they run the risk that tolerances are not up-to-spec vs. a new engine and they end up with another failure which they'd have to fund.  

 

The dealer will order the parts he needs via the normal channels irrespective of whether they are for trade/ retail sale or to be fitted in the dealer workshops (warranty or otherwise) and the parts supplied will be new.  There is no option to order "used" or re-manufacturerd parts in my experience.

 

A few years back i had a catastrophic engine failure on a mk2 vrs - a replacement engine was fitted under warranty and yes, it was a new engine (build date sticker showed it was only a few months old).

 

btw - i'm ex-motor trade (management role for a dealer group in aftersales).  HTH.

You couldn't be further from the truth. VAG do recon engines, were do think all the replacement golf gti engines are coming from. The sticker is just a build date, not to indicate if it's new or not.

Hang on - this is the car you thought the deal was too good to be true as it was £3k less than anything else on the market. Guess you found out why!

 

I'd be seriously looking in to the history of this car - ask Arnold Sharks for a full history of every time it has been to a dealer for warranty work as a print out of all the job cards, and speak to the previous owner.

@vrsgriff I think the wording the technican used may be misleading.

By "exchange" parts normally this means that when the new part is supplied the old (core) will need to be returned. This normally applies to engines, turbos etc

Parts removed during waranty repair are normally retained for a period of time by the dealer as the manufacturer may request that these are returned to the factory for analysis but more often than not the dealer is told to destroy these. There is no way a manufacturer would let these go back in to circulation as they are by definintion faulty. Returned engines will be scrapped. They have big factories churning these things out in massive volumes to the cost price each is a fraction of the retail price - it would make no commercial sense for a manufacturer to run the huge expense of stripping down individual engines with various/different failures and attempting to build up a one-off engine - the labour cost alone would be much more than the cost of a new unit plus they run the risk that tolerances are not up-to-spec vs. a new engine and they end up with another failure which they'd have to fund.

The dealer will order the parts he needs via the normal channels irrespective of whether they are for trade/ retail sale or to be fitted in the dealer workshops (warranty or otherwise) and the parts supplied will be new. There is no option to order "used" or re-manufacturerd parts in my experience.

A few years back i had a catastrophic engine failure on a mk2 vrs - a replacement engine was fitted under warranty and yes, it was a new engine (build date sticker showed it was only a few months old).

btw - i'm ex-motor trade (management role for a dealer group in aftersales). HTH.

Returned engines go into the reman program. Even if it's just a block it gets reused. Saves the manufacturer hundreds of thousands in costs even rebuilding them. They really take a hit when a new engine is launched until some reman units become available to send out. New engine production is almost all consumed by production of new vehicles so very little are available. I've had maybe one or two line pulled engines in my 20 year work history. Excellent when you do though as they are complete ready to hook up. When ordering new powertrain components the dealer will have an option of new or reman parts for engine (inc long and short), gearbox, rear diff all the way to clutches and water pumps

Edited 12 March, 201610 yr by Tech1e

Where do you think the bulk of 6 month and older cars come from? Hire, short term lease and internal cars given to reps and managers. All the ones that they don't think they can get rid of go to motor point or some other dodgy car supermarket, as a dealer does not want the headache if somthing goes wrong. Chances are your car was an internal skoda driven by a sales rep or a pool car. Some times there even being driven around while there listed for sale on the Skoda used Web site, as I found one car was at a dealer in Newcastle.

Alpha you are right it originally was a demo car. It is easy to be sceptical about the car business but.... its only a year and a half old with only 4k on the clock. The old days of one thing goes wrong everything goes wrong I don't think work anymore. I don't believe Arnold Clark would have sold the car if they thought something this catastrophic could go wrong. After all this is easy money back territory - they cant even fight it. Yes this was the car that was slightly cheaper but there is no reason for it. I checked the warranty history and it had been back in skoda once for a small repair under warranty but It was superficial. I am going to see what happens. Its a serious fault with the Turbo I do not believe that someone can drive the car n to the ground in 4k miles. even if it was someone who pushed the car for those 4 thousand miles people don't spend 25k on a car to break it. In discussion with a 3rd party mechanic if the car had been seriously mistreated then your looking at that kind of failure around 15k 25k miles. To break the shaft of the turbo in 4 doesn't add up. I think this is just a manufacturing fault and that's all there is to it. If Skoda replace the damaged parts with 'production line' new parts then happy days ill take the car back virtually brand new. If not then I will be getting my money back.

 

I think it is too easy to think too deeply about the ins and outs of why it failed and what happened to the car before I had it as like I said highly unlikely someone could have driven the car to failure that early on. Ill find out the verdict on Mon/Tue anyhow - that's tomorrow. Interesting to see what Skoda think of my demands. I may also check in with Trading Standards just to see where I stand but I am pretty sure there isn't much Skoda could retort with here - clear manufacturing fault.

I Might add this is not a good situation for Skoda or A/C. A/C may be looking at receiving the car back now with 2 owners in such a short mileage which doesn't look good + a ton of repair work on warranty. They will also be compensating me for all of this flights etc and this is not good for Skoda's image / Public relations. another reason why I don't think there is anything dodgy going on here.

You don't think there is anything dodgy? How come it is now an ex demo, you gave the impression it was a private owner earlier on, but I may have misunderstood.

As for destroying a turbo/engine, I bet I could do it in a few hundred miles tops, just drain most of the oil.

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Is the Octavia vRS now as rare as hen's teeth or something? There's no way I'd be accepting this car back – take the full refund and get the hell out of Dodge.

 

Plenty of other Octavias out there.

I hope it works out in the end, there's nothing worce with the sums of money involved when somthing goes wrong. If you do get a reman part it could be better depending on its age than a new part.

It not an ex press demo car is it? Whats the registration prefix?

You did 120 miles and it shat itself?

If have simply handed the key back and demanded a full refund.

I'm the first to be pragmatic about these things, but I'd certainly want my money back on this one.

As Tom_vRS said, you've effectively only driven down the road and it's arse has fallen out. Car would be returned for a like for like swap/refund.

At the VERY outside, it'd be repaired with completely brand new parts. And only then if they offered enough perks / freebies to make it worth the inconvenience.

Don't buy a car outright

Don't buy a car outright

 

 

 

Yes, but then you can't really bargain with it and/or any refunds as it isn't yours to do it with.

 

You could easily end up without your car for months whilst it's argued about and then repaired (because you can't swap it/return it because the finance company aren't arsed what happens so long as you're still paying, so won't back you up), still paying the £££'s p/month payments on it for the crappy hire car, and if/when it is fixed it's done with re-used parts because it isn't yours to insist otherwise.

 

Not to mention all the money you've lost come selling time when you give it back and receive nothing...but that's getting into pros/cons of finance in the first place, which would be off topic here.

You couldn't be further from the truth. VAG do recon engines, were do think all the replacement golf gti engines are coming from. The sticker is just a build date, not to indicate if it's new or not.

The VW Group practically only fit Reman Engines. Cannot be bothered to link t policy. Basically if you buy a brand new car and it breaks you will only get 'new parts' if the car has done less than 1800 miles or is less than 2 months old. Anything outside of this and you will get reman parts. A reman engine is basically a rebored re skimmed block and all new working parts - pistons rings crankshaft etc etc. They have a good rep and im worn out now. I have been assured by a number of different motor companies mechanics and engineers that they are as good as new anyway. All of the tolerance tests are the same. The warranty still applies.

VW have a Plant in Germany which Remanufactures Engines, so expect a better spec (latest upgrade parts at the time of re-manufacturing.)

and a better built engine than the Original, 

and then the  ECU running the latest Software.

(The tech should be fitting and then uploading the latest software.)

 

Remember the Production Line Original Engine failed which is why you are getting a Replacement engine.

Expect and demand good things, as when it arrives in the Crate it is as new.

 

http://en.wikipedia.org/wiki/List_of_Volkswagen_Group_factories

Baunatal, Kassel.

Not some Back Street Re-boring and Refurbishing Engineering Shop, 

or you would hope not, with the VWG you can never really be sure.

Edited 19 March, 201610 yr by GoneOffSKi

Goneoffski, I look at it this way. Gone are the days of the motor industry being totally dodgy. They want good rep, they want happy customers. 20-30 years ago you had to be careful and you still do. especially if your buying a used car with an independent trader warranty with an older car. I would hope though not with someone like the VW group. sure it would be easy to get my money back in this situ but, I looked for this car for a month found the right spec - parking assist, start stop, heated seats and an upgraded sound system. Low mileage and well looked after. I took a plane then drove it 300 miles back.

 

I am going to own this car for 5 years I guess so if I am going to trust Skoda and the VW group now would be the right time to start. I wasn't happy with the idea of reman parts but... you don't have guarantee's even with a new engine and Skoda seem to look after you in most cases even outside of the warranty. When I found out that actually they put reman parts inside of a car that has done over 1800 miles it doesn't seem that bad. I could do 1800 miles in two weeks.

 

+ if there were issues with reman parts then Skoda would have a massive head ache with cars falling down constantly from failing engines. They don't. The busy Skoda dealership that have my car have fitted only 10 of these engines in 3 years. I could spit my dummy out get my money back buy a similar car only to have something major go wrong in 2 years outside of the warranty which costs me a fortune. Like you said - more up-to-date engine, better ecu software and a new start. For all I know the previous owner could have ragged the car and now I get to start again. The engineer checked the other components for unusual wear and tear and has found everything to be ok.

 

Everyone I spoke to regarding this issue would get their money back - not because of the reman parts but because of the bloody inconvenience of it all.

Of the 2,900 Mk2 Fabia vRS Twinchargers in the UK, over 20% of the early ones 2010-2012 have had engines failed and replaced, 

then 2012 -2014 a lower number on the Revised Engine.

 

Many of the Replacement engines have now failed, and some are failing now.  Quite a few actually.

I know cars under 6 years old on their 3rd Engine since built.

 

The same happened around the world with Twinchargers in VW,s, Seat's & Audi's, 

and VW never admitted a thing, just replaced engines, sometime Short Engines, Sometimes Base Engines, 

and Like for Like, and later ones with the Upgraded Oil Spray Jets.

http://revotechnik.com/support/technical/14tsi-twincharger-engine-issues

 

The thing to do is what you want, if you need a solicitor get one, if you need and engineers report get one, 

take VW to court if you want, they lie and are dis-honest and dislike going to Court in any World Region.

 

They roll over when Independent Engineers Reports are going into a Court for a Judge to consider who is lying.

That is the Manufacturer that for 6 months last year were the biggest in the World then were found out, 

cheating and with Bosses that knew nothing, like with their Quality Control and failure rate.

Hidden in Annual Reports, just keep replacing parts just ignore developing Longer lasting parts and stop penny pinching.

VORSPRUNG DURCH TECHNIK

If we say everything is OK then it is. Introduce new technology and ignore all the Lemons.

Edited 19 March, 201610 yr by GoneOffSKi

If you are planning on keeping then I would make sure it goes back and gets done via skoda and not Arnold Clark.

Personally I would be straight into the dealer with the keys and paperwork asking for my money back.

What else could go wrong ?

Hi rent - Skoda is sorting it out. everything is being replaced from where the air goes in to where the air goes out. Turbo to exhaust. I have managed to get some re-compensation from Ac. Once this lot is replaced, hopefully that will be it now. I doubt I will find such a nice car for the money. Its quite high spec - uprated stereo, stop start, parking assist, lane assist, heated seats. I will trust that the Skoda is everything it says it is and makes the car new. Does anyone know much about reman engines/ parts? it seems that the only old part they use in a reman engine is the block. everything else is new. some people have said that a reman engine by VW is actually better than a new one or at the very least comparable.

Glad to hear it's all getting sorted, just so you know lane assist and stop start are standard on VRS models.

All I know about remanufactured engines is that I had a 2.0 pd140 one in my Passat along with the turbo and it gave me many years of good service and made a car with 100k on the clock feel fresh and pokey

Hi rent - Skoda is sorting it out. everything is being replaced from where the air goes in to where the air goes out. Turbo to exhaust. I have managed to get some re-compensation from Ac. Once this lot is replaced, hopefully that will be it now. I doubt I will find such a nice car for the money. Its quite high spec - uprated stereo, stop start, parking assist, lane assist, heated seats. I will trust that the Skoda is everything it says it is and makes the car new. Does anyone know much about reman engines/ parts? it seems that the only old part they use in a reman engine is the block. everything else is new. some people have said that a reman engine by VW is actually better than a new one or at the very least comparable.

Hi vrsgriff could I ask something, before the turbo gave up did you notice a mist from the rear when accelerating at motorway speeds after everything was nicely warmed up. My car has a coolant leak in the turbo which is being replaced but wondering if linked to your problem.

Hi Sturgi,

          For your piece of mind in hindsight it was obvious the turbo was failing. There was a mechanical wiring sound which started at approx. 2k revs. I can liken this to touching a working fan with something metallic but this sound was very faint. That was accompanied by more than normal amounts of smoke coming from the exhaust "it was hard to tell as it was dark but I could see in other peoples headlights" . When it finally went the whole road was engulfed with white smoke. I am no mechanic but do have a sound knowledge of the anatomy of an engine. I expect that white smoke emitting from an exhaust may indicate a turbo failing but you would expect other symptoms along side this such as a whistling or whirring sound. It is after all a spinning impeller of sorts if it is starting to fail you would expect it to make some sort of mechanical noise as it moves around incorrectly within its casing. Also thinking about it if the seals along the shaft of the turbo are failing that is what would cause the white smoke as the oil being drawn up in to the turbo escapes and is pushed through the engine. I would get it checked out as soon as you can even if it costs you £200 for a check because if it does finally give up the worst case is youll be sitting in my seat which is a replacement turbo;engine;catalytic converter;exhaust and all rubber piping within the engine compartment.

 

As it stands I am now getting my money back. Its all been a bit much for me and I don't want that kind of history on a car that I just spent near 17k on.

White smoke=water

Blue smoke=oil

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?

Is that the car rejected then and you refunded?

 

Please post the Registration Number after all is settled so that others can make the choice to avoid on not.