Yes, and it's my OWN fault for not studying the agreement in detail before I signed, I know, so please don't have a go at me.

I've done that and beaten myself up myself already last night.

My only excuse was that I was knackered after a very long drive to purchase my new to me car.

 

I asked for a pcp on a  15000 miles p.a. basis contract.

I GOT a mere 7500.

 

I quite categorically did NOT ask or even mention GAP insurance, and nor did they, but they have sold it to me and buried it into the finance deal. The insurance document for it arrived yesterday.

 

Lesson and golden rule....DO NOT EVER take it for granted that you will get what you initially asked for..

I am absolutely livid with myself, as I'm usually so careful..

 

The dealer will be getting a telephone call after 9 this morning to ask them what they are going to do about my concerns......not a great deal I suspect.

 

 

AGGHH!!

Edited 14 May, 201610 yr by Adenuf

Surely there is a cooling down period

Pretty sure if you believe you have been mis-sold or the contract is incorrect you have a cooling off period and should be able to get it sorted but would strongly advise you get your concerns lodged ASAP in writing to keep it above board do not do it all just verbally.

Edited 14 May, 201610 yr by Defenderben

If no one mentioned GAP then it has to be mis-sold.

On the same basis if they added some other optional extra to the car without mention. Say zennons.

As above follow the telephone in writing.

Look for cooling off period in the terms and a did around in Google.

Good luck, keep calm. If they have knowingly stitched you up and there is a cooling off period, cancel walk away and visit a better garage. Letting them know why.

i HAVE just rang them.

GAP cancelled immediately, and 1 months payment up front being BACS'd back to me.

 

Overflowing with apologies even though I openly admitted that I DO take part responsibilty.

 

As for the mileage fiasco, they will ring the finance company on Monday to ask for it to be altered, but aren't sure at the moment if this will be possible or not.

He did say that the excess charge will ONLY kick in if I physically hand the car back at the end of the term and walk away,, a figure that I've worked out will be in the region of £2500-£3000.

 

I stayed cool but extremely firm with them.

Edited 14 May, 201610 yr by Adenuf

Golden rule....ALWAYS read financial documents before signing, a lesson I have preached for decades and totally fallen short on BIG time on this occasion.

No excuses, I'm an idiot, a trusting one yes, but one all the same.

Start mileage on the doc was incorrect too. Shows 6000 miles, when in fact it was 6550, oh, and the ad that I still have DID show that the car had a CD player which clearly as well documented elsewhere, it hasn't.

The car is fantastic and ticks all my required boxes btw, which is what makes this even more upsetting for me.

I did consider asking them to take it back, but 1. I really like it and the spec it has, and 2. they've sold my px Superb now anyway!

Edited 14 May, 201610 yr by Adenuf

If the PCP mileage figure is wrong and they are looking to change it your monthly payments will go up. The final value fee will change etc so essentially you would need a new contract. The car theoretically will have more miles on it at the end if the agreement.

If the PCP mileage figure is wrong and they are looking to change it your monthly payments will go up. The final value fee will change etc so essentially you would need a new contract. The car theoretically will have more miles on it at the end if the agreement.

Agreed.

The car will be worth less if I p/x it obviously if the mileage is on an estimated 55,000 miles instead of the contracted 33500 at the end of the term, but my payments meanwhile will stay as they are.

 

I think I have been under the perhaps misguided impression that i would have to pay the excess mileage charge of 10p for the first 5000 miles over , rising to 20p thereafter regardless, which unless I;m just going to hand the car back, buy nothing and get my push bike out of the boot, is not going to happen, but I do appreciate that the higher mileage will reduce its value if I p/x it.

Bit of a swings and roundabouts scenario really.

 

i have calmed down a bit now thankfully, and at least the GAP insurance has been cancelled.

I would NEVER purchase GAP off a dealer. Available for less than half the price if you purchase it yourself independently.

I suspect main dealer prices are overflowing with commision?

Edited 14 May, 201610 yr by Adenuf

If your predicted mileage is going up your monthly figure will go up. They need to cover the difference between the cost of the car and the final value figure at the end. That figure will be less which means there is more to cover which is why your repayment will go up.

Many dealers do this to get your monthly payment where you want it. Their view is that you will change the car before the end of the agreement and it won't make much difference if you have done more than the stated miles.

Start mileage on the doc was incorrect too. Shows 6000 miles, when in fact it was 6550, oh, and the ad that I still have DID show that the car had a CD player which clearly as well documented elsewhere, it hasn't.

I had similar issue with the phone connectivity being 100% confirmed it was all ready on picking up the car it didn't have it, it just had the word phone on the Bolero button...within 10 mins they ordered a brand new upgraded Kenwood DNX521DAB

Happy days.

Take it up with them, especially if it's clearly advertised with it.

I had similar issue with the phone connectivity being 100% confirmed it was all ready on picking up the car it didn't have it, it just had the word phone on the Bolero button...within 10 mins they ordered a brand new upgraded Kenwood DNX521DAB

Happy days.

Take it up with them, especially if it's clearly advertised with it.

They don't do the wording apparently.

Some sort of standard default programme does it for them is what I was told.

 

I suppose I could attemt to do them under the trades description act, but can I really be bothered with all that hassle i ask?

They don't do the wording, but they're responsible for advertising it correctly so they're responsible for the error in the wording. They can't shift their responsibility to someone else because it's convenient for them to do so.

Edited 14 May, 201610 yr by Rustynuts

Agreed.

The car will be worth less if I p/x it obviously if the mileage is on an estimated 55,000 miles instead of the contracted 33500 at the end of the term, but my payments meanwhile will stay as they are.

Unfortunately this is very unlikely. If the current monthly payment is based on a lower mileage limit then increasing this will lower your MGFV and therefore put your payments up I'm afraid.

Unfortunately this is very unlikely. If the current monthly payment is based on a lower mileage limit then increasing this will lower your MGFV and therefore put your payments up I'm afraid.

You lose whichever way you do it.

 

If for instance, can you just imagine, that you signed a pcp for an annual mileage of say 30k, over 3 years, and then you became seriously ill, and the doctor informed the DVLA that you shouldn't drive for 12 months?

Who is the PCP with, Skoda Finance?

 

The excess mileage fees seem high. Almost all Skoda finance deals whether it be a PCH or PCP are offered at 7p per mile up to 999,999 miles.

 

10p for the first 10,000 miles and 20p for everything above seems very high.

 

Assuming a 3 year PCP doing 7,500 more miles per year than is contracted (22,500 mile over the term) it would result in an excess charge of £1,575 (vs. £3,000 on your current contract).

 

Either way ask them to recalculate the finance based on the correct 15,000 per annum mileage and compare the increased monthly payments to leaving them as they are and paying the excess mileage charges.