These two excellent posts tell you all you need to know.

 

From reading the entire thread, I very much doubt that Skoda have blocked the orders; more likely, they've told NCD "these aren't fleet orders so you're not getting them at fleet discount; if you want them, you pay us the private customer discounted price".

 

I suspect NCD have bailed out because they'll lose money.

 

Moan at NCD, not Skoda!

NCD traded for years with no problems. I still say this is down to dealers not getting orders and have shopped an individual dealer. It stinks as does the holier than thou postings on here.

Don't think his post was sanctimonious philpix. Probably fair to say most of us hope you all get your cars - I certainly do.

Also... cant help but think this has come about from some dealers taking the matter to SUK complaining..

 

ie.. Dealer A, B and C dont get involved with Brokers, their dealership sales are at X amount lower than targets.

 

Dealer X, Y and Z all get sales via brokers and therefore their dealership targets are currently, 3 times X amount and commission for the dealership overall is a lot higher.

 

I know if i ran a dealership and found another dealer were doing "fleet" sales to 3rd parties who were knowingly sending the cars into the private market undercutting my sales i would also be complaining to SUK if it breached the sales regulations which are imposed on the network.

NCD traded for years with no problems. I still say this is down to dealers not getting orders and have shopped an individual dealer. It stinks as does the holier than thou postings on here.

 

A bizarre post if you don't mind me saying?

 

I haven't seen any "holier than thou" postings?

 

I HAVE seen lots of posts from punters who've ordered a car via NCD and who now have been told "sorry, the deal's off".

 

Maybe, As RickTT says, NCD have been shopped by others in the business?

 

Irrespective of which, the customer has a contract with NCD, not Skoda, and should ask questions of them rather than the manufacturer.

NCD traded for years with no problems. I still say this is down to dealers not getting orders and have shopped an individual dealer. It stinks as does the holier than thou postings on here.

+1 and also, I'm personally not interested in so called 'nice friendly dealers'.....I want to buy a car off them not shag them!!!

All depends on how complicit the dealer was as a Skoda representative.

 

The cars come registered as the 1st keeper, yet fleet cars are registered to the finance company.

 

Someone filled in the registration form, was it the dealer or NCD?

Just want to put this out there.

You have two Brokers A and B.

Broker A operates a business model that takes a fee from the Dealer for introducing a sale which is all above board.

Broker B operates a model where they sell fleet cars to private buyers and put the private buyers name as the first keeper of the vehicle log book when it should be the fleet operator. This practice I believe if not illegal then very close to it.

Broker A knows about this practice because Broker B openly advertises the fact that the private buyer will be the first name on the log book. Broker A sees a lot of business going to Broker B when they would reasonable expect to get that business if Broker B was not doing something underhand and therefore able to offer bigger discounts.

Broker A goes to SUK and says do you know what's going on with Broker B. SUK says no it doesn't and decides to block all vehicles from Broker B while it carries out investigations into the allegations.

Not beyond the realms of possibility.

It is all a bit like the cleaner at Dixons nicking laptops to order to sell down the pub. Dixons find out and fire said cleaner, pub regulars complain to Dixons because they had ordered a cheap laptop from cleaner. 

 

Sorry guys its nice while it lasts and its a shame that the lead times have been so long and hence caught out so many but unfortunately some have missed out on a cheap car.

Skoda and customer service don't go hand in hand in my opinion, that's why I went elsewhere!

In the view of many others, Skoda and customer service are very much synonymous. In my experience of Skoda ownership since 2011, service has been nothing but impeccable – including the handling of one major problem during that time. For nearly the past 20 years and also during the time of Skoda ownership, we have also owned various Mercedes cars (in each case from nearly new). In absolutely no way was Mercedes service any better (it couldn’t be anyway); just an awful lot more expensive – 200-300% off the top of my head. Were you ever actually a Skoda customer?

 

Meanwhile, it looks to me like you’re very much still here. Besides, didn’t you end up saying somewhere in this thread that you ordered the Superb on a bit of a whim; that its size and powertrain didn’t really suit you anyway? Why not be happy that fate ultimately led you to a more fitting choice?

Just want to put this out there.

You have two Brokers A and B.

Broker A operates a business model that takes a fee from the Dealer for introducing a sale which is all above board.

Broker B operates a model where they sell fleet cars to private buyers and put the private buyers name as the first keeper of the vehicle log book when it should be the fleet operator. This practice I believe if not illegal then very close to it.

Broker A knows about this practice because Broker B openly advertises the fact that the private buyer will be the first name on the log book. Broker A sees a lot of business going to Broker B when they would reasonable expect to get that business if Broker B was not doing something underhand and therefore able to offer bigger discounts.

Broker A goes to SUK and says do you know what's going on with Broker B. SUK says no it doesn't and decides to block all vehicles from Broker B while it carries out investigations into the allegations.

Not beyond the realms of possibility.

Nothing illegal about broker B. Fleet/retail is just a manufacturer name for who is buying and has no reference to any law. Where the law kicks in, if broker B registers the car as fleet, sell private then sends the buyer the V5 6 months later. One question that's been bugging me, why do fleet get cars for far less when retail sales far exceeds fleet sales by far.

Notice that NCD claim they have been trading for a long time , but on digging deeper i noticed on another web site that they have had problems in the past..................

I would need to do some further research into this to understand the TAX, VAT, BIK factors behind why these deals may of been pulled.

 

Finger in the air..... im thinking the prices which have been quoted by x broker are the business / commercial rates which of course exclude the other elements of Benefit in kind tax which may stack up the books in our for the discounts to be offered to ensure the dealers can make the car reasonable competitive..  (theres also the 50% VAT reclaim which can occur too. )

 

Im no accountant or Tax expert, but there must be a formula behind the scenes which calulates business/lease prices v private prices ?

 

Are all these cars private purchases in full rather than leased ?

 

Or.. i could be way off logical here....

Edited 22 June, 20169 yr by RickTT

Notice that NCD claim they have been trading for a long time , but on digging deeper i noticed on another web site that they have had problems in the past..................

Care to elaborate?

I can only use my own industry models as reference, I am a VAR/Partner for a few software companies. This would never have happened to my clients, I for one would never have allowed it. The software companies I partner would never have allowed it either. They would have kept any conflicts between themselves and my Company, none of us would ever bring the customer into a commercial dispute as Skoda have done here.

The question of who is the Customer. If you for instance purchase Cloud Services via my Company you are both my customer and the software Companies customer, there is no single ownership of you as customer and we are both responsible to you as the customer. If I used an external agent to sell that software Companies Cloud Services, even though the agent is neither qualified or authorised to sell those services, I would still be responsible for you as customer and the software company, if brought into it, would still be really keen to make you their customer.

This dispute is between Simpsons Skoda and Skoda UK. It should never have involved the customer. The lack of care, professionalism and responsibility shown by both companies is toe-curlingly ghastly, and in a market where customer retention is so important when under the skin the products are very similar retention of the customer should be the priority. Today Skoda lost a customer, I bought a brand new Audi A4 Avant Sport. It took around 2 hrs and 45 mins and as the car is onsite already it should be ready for me to collect tomorrow evening. This is nearly a full 4 months after I ordered the Skoda. That Skoda is onsite in dealership in Preston and has been for nearly two months now.

Overall this has been an appalling experience, and I say that having been an Alfa Romeo customer in the past. If you manage to do customer service even worse than they do then that is as big a red flag as you can ever possibly wave.

I can only use my own industry models as reference, I am a VAR/Partner for a few software companies. This would never have happened to my clients, I for one would never have allowed it. The software companies I partner would never have allowed it either. They would have kept any conflicts between themselves and my Company, none of us would ever bring the customer into a commercial dispute as Skoda have done here.

The question of who is the Customer. If you for instance purchase Cloud Services via my Company you are both my customer and the software Companies customer, there is no single ownership of you as customer and we are both responsible to you as the customer. If I used an external agent to sell that software Companies Cloud Services, even though the agent is neither qualified or authorised to sell those services, I would still be responsible for you as customer and the software company, if brought into it, would still be really keen to make you their customer.

This dispute is between Simpsons Skoda and Skoda UK. It should never have involved the customer. The lack of care, professionalism and responsibility shown by both companies is toe-curlingly ghastly, and in a market where customer retention is so important when under the skin the products are very similar retention of the customer should be the priority. Today Skoda lost a customer, I bought a brand new Audi A4 Avant Sport. It took around 2 hrs and 45 mins and as the car is onsite already it should be ready for me to collect tomorrow evening. This is nearly a full 4 months after I ordered the Skoda. That Skoda is onsite in dealership in Preston and has been for nearly two months now.

Overall this has been an appalling experience, and I say that having been an Alfa Romeo customer in the past. If you manage to do customer service even worse than they do then that is as big a red flag as you can ever possibly wave.

 

Look forward to a few pictures of your new chariot.

 

Which dealer is advertising these? boot a bit smaller, but if the price is right, may be an option.

Assume this has the active display dash etc?

Hi, I don't usually post on forums but do read a lot

 

I had an update from Skoda CS that may help with some context.

Thank you Newbie, the first posting with any significant content.

A seller can technically withdraw any item for sale at any point if its no longer available or decide they dont want to sell it to you.

The contract you have is with NCD, not Skoda.

Its like saying I will complain to Sony because Tesco messed up their prices and failed to supply a product.. however they have gave me a refund.

Hope you all get it sorted but the emotional aspect has to be removed.

I would need to do some further research into this to understand the TAX, VAT, BIK factors behind why these deals may of been pulled.

Finger in the air..... im thinking the prices which have been quoted by x broker are the business / commercial rates which of course exclude the other elements of Benefit in kind tax which may stack up the books in our for the discounts to be offered to ensure the dealers can make the car reasonable competitive.. (theres also the 50% VAT reclaim which can occur too. )

Im no accountant or Tax expert, but there must be a formula behind the scenes which calulates business/lease prices v private prices ?

Are all these cars private purchases in full rather than leased ?

Or.. i could be way off logical here....

The cars in question were being bought.

Regarding business vs personal lease, for a business they quote rates plus VAT, for personal it is 20% higher as includes VAT

There is an anomaly as companies can only claim half of VAT so pay 110%, but this is never quoted to avoid confusion.

BIK rates are the list price plus options (not discounted price) multiplied by a rate that depends on emissions (but only CO2, not harmful NOx). The individual then pays tax at 0%, 20%, 40% or 45% depending on other earnings, if rates are quoted, tend to only be middle two tax rates for a car with no options. The idea is to reflect a notional cash value of if you had spent own money rather than given a car.

Lease rates are the difference between actual purchase price from manufacturer and estimated selling price. A bit is added for profit, then this amount is divided by number of months (including deposit months) to give rate.

Edited 23 June, 20169 yr by SurreyJohn

I can only use my own industry models as reference, I am a VAR/Partner for a few software companies. This would never have happened to my clients, I for one would never have allowed it. The software companies I partner would never have allowed it either. They would have kept any conflicts between themselves and my Company, none of us would ever bring the customer into a commercial dispute as Skoda have done here.

as

 

 

So say you purchased one of the multiple user Microsoft Office deals, then offered to load it to individuals computers for say £80 rather than the £100 retail price.

 

If Microsoft pulled the plug on you would they be to blame or you?

 

 

 

The company I work for lease about 40 Skodas (not sure how many as we have a few brand snobs driving courtesy cars whilst their Insignias are being repaired).

 

Our first batches of Octavias are just going back after 4 years to be replaced by Rapids and Octavias.

 

Skoda came in to see us and see how they could increase their share of our fleet. We have 3 S3 Superbs as a direct result.

 

I do about 25K miles a year which is seen as low mileage on our fleet

 

We expect a better deal than a private buyer.

 

Brand loyal, 40-50 cars, high mileage,potential for growth and financially stable; we deserve a better deal.

 

If we found our a private individual could get the same deal  the Skoda Rep would be invited back in for a chat without Cofee and Biscuits.

Edited 23 June, 20169 yr by GuzziDibble

So say you purchased one of the multiple user Microsoft Office deals, then offered to load it to individuals computers for say £80 rather than the £100 retail price.

 

If Microsoft pulled the plug on you would they be to blame or you?

 

 

 

The company I work for lease about 40 Skodas (not sure how many as we have a few brand snobs driving courtesy cars whilst their Insignias are being repaired).

 

Our first batches of Octavias are just going back after 4 years to be replaced by Rapids and Octavias.

 

Skoda came in to see us and see how they could increase their share of our fleet. We have 3 S3 Superbs as a direct result.

 

I do about 25K miles a year which is seen as low mileage on our fleet

 

We expect a better deal than a private buyer.

 

Brand loyal, 40-50 cars, high mileage,potential for growth and financially stable; we deserve a better deal.

 

If we found our a private individual could get the same deal  the Skoda Rep would be invited back in for a chat without Cofee and Biscuits.

So what!!!....why should you get a better deal than a private individual!....the whole fleet thing stinks of corruption,

Isn't it just simple bulk buy discount. The same as I pay more for one box of screws (per unit) than Dave the joiner who's buying 20 boxes?

+1 and also, I'm personally not interested in so called 'nice friendly dealers'.....I want to buy a car off them not shag them!!!

Might have something to do with the customer service you receive then.

Seems about right, but personally I would rather stick to the broker and save a few grand and get the car a few weeks later! Though in my case due to the car I ordered, it hasn't made the slightest bit of difference with lead times with broker or local dealer.

  

Local dealers couldn't come anywhere near the discount offered via broker and so far they have more than efficient.

p

I guess this did not work out in the end then?.....

I feel for the vast majority of buyers who have been caught up in this debacle. For one or two though, what started as a complaint has turned to sour grapes, then bitterness, and now delusion is setting in.

Emotion needs to be removed from any conversation, logic and fact needs to be applied, and a tactical approach employed to gain the advantage in the situation. Once you get emotional, you tend to talk irrationality and lose the upoer hand. I feel some are now at this point.

I truly hope the situation is resolved, but keep calm and rational

So what!!!....why should you get a better deal than a private individual!....the whole fleet thing stinks of corruption,

If that's how you feel why didn't you just walk into a showroom and order your Superb?

Bulk buying at reduced prices is plain simple economics, nothing corrupt about it.

Isn't it just simple bulk buy discount. The same as I pay more for one box of screws (per unit) than Dave the joiner who's buying 20 boxes?

so does that mean that Dave should not be allowed to sell some of his screws at a small profit?