I was assured by Skoda UK that there would be a resolution to this today. There wasn't even a call and my call was not returned. Tomorrow I shall start the order process on an A4 and fill in the forms from the lawyer on this.

Not happy, and no longer a Skoda customer.

I was assured by Skoda UK that there would be a resolution to this today. There wasn't even a call and my call was not returned. Tomorrow I shall start the order process on an A4 and fill in the forms from the lawyer on this.

Not happy, and no longer a Skoda customer.

Sorry to hear that.....they just keep giving with their ineptitude don't they! and good luck with the Audi.

I was assured by Skoda UK that there would be a resolution to this today. There wasn't even a call and my call was not returned. Tomorrow I shall start the order process on an A4 and fill in the forms from the lawyer on this.

Not happy, and no longer a Skoda customer.

I did get the call from Kate, but the usual, "nothing further to add, hopefully we should have something to tell you within 48 hours".

I can understand your total frustration, Skoda really should be taking a more proactive approach regardless of who's to blame, a total mess from a pr prospective.

Hope your experience with Audi is an all together better one.

I was assured by Skoda UK that there would be a resolution to this today. There wasn't even a call and my call was not returned. Tomorrow I shall start the order process on an A4 and fill in the forms from the lawyer on this.

Not happy, and no longer a Skoda customer.

You will love the A4. Cracking car. Wish you all the best with it.

Sent from my SM-G925F using Tapatalk

I did get the call from Kate, but the usual, "nothing further to add, hopefully we should have something to tell you within 48 hours".

I can understand your total frustration, Skoda really should be taking a more proactive approach regardless of who's to blame, a total mess from a pr prospective.

Hope your experience with Audi is an all together better one.

How many times have we been told now that we will have a resolution in 24/48 hours now? It's simply not acceptable. I think that it's stalling tactics, the less of us they have left the more stock they have to sell at a higher price.

How many times have we been told now that we will have a resolution in 24/48 hours now? It's simply not acceptable. I think that it's stalling tactics, the less of us they have left the more stock they have to sell at a higher price.

Still not good PR in the long term though even if they sell my car at a higher price. I for one (and family and friends) will never buy a Skoda again.

Still not good PR in the long term though even if they sell my car at a higher price. I for one (and family and friends) will never buy a Skoda again.

 

Sorry, I meant my EX car

Lawyer? Do tell!

My partner gets legal cover via her work, she called them and discussed when this all happened.  I've already sent them on the order form and invoice as well as email correspondence as they requested but I've sat in the stuff they sent to me hoping that Skoda UK would sort it.  I'll fill it in and let them get on with it.

I think SurreyJohn has it absolutely right in a legal/technical sense.

 

Skoda UK have taken a customer focused interest as it is their name that is being held at fault by all of you who have been affected by this. You believe that they have a duty of care towards you and whether that is legally correct or not you will stick to that sense come what may.

 

Skoda UK will understand that perception and will be working hard to manage that whilst sorting out whatever it is that has gone awry. I am sorry but I cannot see any form, implied or otherwise, of contract between you as individuals and Skoda.

 

It looks to me increasingly that Skoda are not the villains in this debacle but you will all have to be patient or vote with your feet if you cannot. At least they haven't yet said "tough but----"

I am sorry but the matter is quite simple as I see it. Cars were ordered, Skoda agreed to make them and in many instances did, so where is the problem. All Skoda have to do is hand the vehicles over to the purchasers and if there is any other sort of problem take that up with whomever they think the problems comes from. The purchasers are innocent and should not be prejudiced in any way. Whether Skoda have a direct contract with the purchasers does not matter, fair trading with the PUBLIC is what should matter. If something iffy has taken place, it is not by the purchasers, but why are we not told by Skoda what has got their knickers in a twist, there MUST be a reason, so what the bluddy hell is it. If the Media get their teeth into this, then Skoda will have to come clean.

It's pretty poor that Skoda have brought the customer into this disagreement too.  The price must have been acceptable when Skoda built the car because they built the sodding car.

 

Sorry if I'm a bit emotional.  It has been 4 months now since I ordered.

[/quote

You have every right to be emotional, in fact downright furious. As you say, Skoda agreed to make the cars ( and in many instances did ) so deliver the damned things and retain name and reputation, heedless if anyone elsewhere in the train of events did something "wrong" ( which we still haven't been told what) and Skoda can hide behind all sorts of screens, barriers and legalities but this ain't doing their reputation much good. And are not other organisations similar to N C D not still doing the same and with Skoda, I think they well be?

I think there is a misunderstanding here.

I don't think anyone tried to buy a car directly from Skoda UK, therefore how do they become a Skoda UK customer

ANYONE who buys a new Skoda is a customer of Skoda, do they not say as much in their Sales Brochures. I don't think they regard their Main Agents as their "customers". I think any manufacturer who denies a purchaser of one of their vehicles is not a customer would be heading for the rocks?.

My partner gets legal cover via her work, she called them and discussed when this all happened. I've already sent them on the order form and invoice as well as email correspondence as they requested but I've sat in the stuff they sent to me hoping that Skoda UK would sort it. I'll fill it in and let them get on with it.

doubt there's anything a lawyer would be able to do. But good luck! Hope you all get your cars. VAG can well do without this poor press, frankly. I was looking around for a lease car deal before I ordered my s3 in April. Some numpty loaded the wrong residual values on the VAG pricing system which drove the prices for Passat all track lease deals to stupid levels. Many jumped on the deal and VW honoured those that had applied before they spotted and fixed the problem. Can't see why skoda are playing hardball over this really...

My partner gets legal cover via her work, she called them and discussed when this all happened.  I've already sent them on the order form and invoice as well as email correspondence as they requested but I've sat in the stuff they sent to me hoping that Skoda UK would sort it.  I'll fill it in and let them get on with it.

 

A seller can technically withdraw any item for sale at any point if its no longer available or decide they dont want to sell it to you.

 

The contract you have is with NCD, not Skoda.

 

Its like saying I will complain to Sony because Tesco messed up their prices and failed to supply a product.. however they have gave me a refund.

 

Hope you all get it sorted but the emotional aspect has to be removed.

Hi, I don't usually post on forums but do read a lot

 

I had an update from Skoda CS that may help with some context.

 

In the update, the rep confirmed that Skoda has blocked cars ordered by a third party due to investigation of sales being placed as fleet by a third party when the cars were for private individuals.

 

I was told that Skoda has not taken or reallocated these cars, has taken no steps to block the people from ordering from getting the car (except closing the third party route) all cars remain in workflow, some may be in storage or transit but these cars cannot be selected by any dealer, original or alternate until release by Skoda so they are not visible in the system.

 

Skoda have a list of cars in various fleet names which they suspect are not really fleet vehicles. They do not have any other contact details so are reliant on the order form from NCD to match up a car to a customer. If you sent your form they have you details and are working through the list of cars.

 

I was told they are working through the supply options to see if and how these cars can be supplied to potential customers who would still like to recieve the car, however I got the feeling my expectations around cost were being managed as it was intamated that if approved and with the agreement of a local dealer, the car may be linked to a new retail order so delivery time would be reduced vs the current wait. This didn't sound like holding the NCD price.

 

The good news. Skoda are talking to us, they don't have to and the cars are currently secure.

 

The less good news. There is no clear commitment to releasing the cars to us (although I got the impression that was their intent) or of the potential  price.

 

I can see the dilemma, the cars were sold by a 3rd party who may have had an illegal arrangement with the dealer. If the dealer was knowingly involved we have a better case, If the orders from NCD were put through as fleet (it is a car finance company) then it's NCD who are accountable. If Skoda now supplys the cars at the NCD prices then there are a good few forum members on here who will be very upset and probably write to their MP, the European commision and Santa to complain about how unfair it is. These customers paid higher prices so Skoda will have act with balance or a few happy ex NCD customers will be offset my may angry other customers. Additionally as most dealership pay for the franchise right, they would be open to internal claims for loss of sales.

 

All we can do is wait for the Skoda legal machine to chew through the data.... then it's the blue pill or the red pill.

 

 

My final comment is that Skoda need to get on with it. I have an option on a 12 month old 520i estate which is seriosuly tempting me right now.

Edited 21 June, 20169 yr by WhereIsMyCar

Yeah I feel terribly for everyone involved - if my order was cancelled 4 months down the track I would also be furious.  However it does seem to me as an outsider that there is quite some misdirected fury - it appears (and it is all just heresy at this point) that NCD were abusing the system and doing something they plainly were not allowed to do.  It is them that has the confirmed orders and it is them that has let down their customers rather than Skoda.  Unfortunately those are the perils of ordering through a 3rd party - no one has been burnt by a proper dealer because they know they can't abuse the same provisions.

 

Again.... I am sorry to all of you guys involved... I'd be upset too - someone has not done the right thing by you for sure.  If there's one thing I'd be damned sure about though, its that I would order directly through a dealership or at least seek a reassurance in writing that the 3rd party i was purchasing from was doing so in accordance with the correct manufacturers contracts and wasn't exploiting a fleet loophole as they have here.

 

I hope for all of you that you get an acceptable outcome for this and enjoy whatever cars you end up with.

"All Skoda have to do is hand the vehicles over to the purchasers and if there is any other sort of problem take that up with whomever they think the problems comes from."

 

If it were that simple I suggest Skoda would have done it by now. Let's not assume that they don't care about this debacle. For example, do Skoda have any legal access to the vehicles involved? Let's not assume they do.

 

There is a whole lorry load of regulation that covers businesses and who knows which Law or Regulation might apply in this case. Anti-trust anyone??

 

Interestingly the Federal Cartel Office in Germany recently concluded an investigation into the use of internet intermediaries by dealers. Their ruling was that dealers can use intermediaries as part of their sales even though the contract to sell is between you and the dealer. So people like CarWow for example are allowed because they simply introduce you to a dealer and then get their cut from the dealer if you buy. 

 

As I understand it NCD were not working in this manner and that is probably at the root of this?

Any business -- including Skoda -- is perfectly entitled to have different prices/terms/conditions for sales to consumers or businesses, and car sales to individuals or fleets are no different. Usually the prices to end customers are higher because there is more admin and support involved, volumes are lower, and the consumer protection laws mean that costs are higher because the guarantee and Sales of Goods Act protection extend for a lot longer. The contracts are different for the two cases, and anyone placing orders pretending they're for a business (or fleet) to get lower prices is in breach of contract -- if they're found out then the order can be cancelled and the goods don't have to be supplied at the agreed price.

 

Blaming Skoda in this case is shooting at the wrong target. Saying that "it's not my fault, I ordered in good faith, I want the car at that price" may be true (or maybe not if people knew what was going on), but as was pointed out Skoda have a problem if they do this because there are a few disgruntled NCD customers who'll be happy if they get cheap cars, but then a lot more non-NCD customers who've paid more who will rightfully protest to Skoda if the NCD customers are effectively given fleet prices as private individuals.

 

The best solution would be for whoever fiddled the system to get more sales and profit (NCD? Supplying dealer? Both? Fight it out?) to pay Skoda the non-fleet price but supply to the customers at the agreed price, and swallow the price difference -- this would keep NCD and non-NCD customers happy, the NCD ones just got lucky like placing an internet order at a (wrong) bargain price which the retailer honoured but then closed the loophole.

 

However since this would cost the culprits a lot of money, I can't see it happening...

 

The best solution would be for whoever fiddled the system to get more sales and profit (NCD? Supplying dealer? Both? Fight it out?) to pay Skoda the non-fleet price but supply to the customers at the agreed price, and swallow the price difference -- this would keep NCD and non-NCD customers happy, the NCD ones just got lucky like placing an internet order at a (wrong) bargain price which the retailer honoured but then closed the loophole.

 

However since this would cost the culprits a lot of money, I can't see it happening...

I agree - it should be NCD taking the hit to both reputation and bottom line if they have indeed been cheating the system.

Any business -- including Skoda -- is perfectly entitled to have different prices/terms/conditions for sales to consumers or businesses, and car sales to individuals or fleets are no different. Usually the prices to end customers are higher because there is more admin and support involved, volumes are lower, and the consumer protection laws mean that costs are higher because the guarantee and Sales of Goods Act protection extend for a lot longer. The contracts are different for the two cases, and anyone placing orders pretending they're for a business (or fleet) to get lower prices is in breach of contract -- if they're found out then the order can be cancelled and the goods don't have to be supplied at the agreed price.

 

Blaming Skoda in this case is shooting at the wrong target. Saying that "it's not my fault, I ordered in good faith, I want the car at that price" may be true (or maybe not if people knew what was going on), but as was pointed out Skoda have a problem if they do this because there are a few disgruntled NCD customers who'll be happy if they get cheap cars, but then a lot more non-NCD customers who've paid more who will rightfully protest to Skoda if the NCD customers are effectively given fleet prices as private individuals.

 

The best solution would be for whoever fiddled the system to get more sales and profit (NCD? Supplying dealer? Both? Fight it out?) to pay Skoda the non-fleet price but supply to the customers at the agreed price, and swallow the price difference -- this would keep NCD and non-NCD customers happy, the NCD ones just got lucky like placing an internet order at a (wrong) bargain price which the retailer honoured but then closed the loophole.

 

However since this would cost the culprits a lot of money, I can't see it happening...

Also, all these cars which were purchased or sold at fleet cost have also probably clogged up the Skoda ordering system/factory leading to longer lead times which people have also been complaining about. Also, the brokers would have been using up their supplying dealers build slots which would also lead to increased lead times.

 

I believe a good local dealership has value, in terms of customer service, test drives and servicing. Hence as previously stated once I spoken to certain brokers, I went straight to my local dealership(Allams of Epsom in my case who I would highly recommend), negotiated a deal, placed an order and my car was built and delivered within 12 weeks plus the stated build week never moved. Where as a broker would not even provide you with the name of the dealership, order no. or build weeks!!!!!

 

If I was in this position I would be chasing NCD for answers not Skoda Uk, as the orders were taken by NCD not Skoda. If you had placed an order directly with a Skoda Franchised Dealership then you have every right to complain to Skoda UK but not after a deal has gone sour with a middle man who you were happy to place an order with in the first instance and not Skoda, then when it goes wrong you want Skoda to sort it out!!  

Also, all these cars which were purchased or sold at fleet cost have also probably clogged up the Skoda ordering system/factory leading to longer lead times which people have also been complaining about. Also, the brokers would have been using up their supplying dealers build slots which would also lead to increased lead times.

 

I believe a good local dealership has value, in terms of customer service

 

Skoda and customer service don't go hand in hand in my opinion, that's why I went elsewhere!

Skoda and customer service don't go hand in hand in my opinion, that's why I went elsewhere!

I can only go on my experiences after purchasing two Skoda cars over the last 12 months or so, both cars have been excellent with no build or servicing issues and high customer service from the dealership but there again that may be the difference in dealing direct with Skoda and not via a thrid party who provides no information or updates!

 

I have dealt with BMW, Jaguar and Audi over the last few years, so I would say I have the experience of dealing with some of the so called premium brands to judge it against! just saying.......

Edited 22 June, 20169 yr by ade35

A seller can technically withdraw any item for sale at any point if its no longer available or decide they dont want to sell it to you.

 

The contract you have is with NCD, not Skoda.

 

Its like saying I will complain to Sony because Tesco messed up their prices and failed to supply a product.. however they have gave me a refund.

 

Hope you all get it sorted but the emotional aspect has to be removed.

 

 

If I was in this position I would be chasing NCD for answers not Skoda Uk, as the orders were taken by NCD not Skoda. If you had placed an order directly with a Skoda Franchised Dealership then you have every right to complain to Skoda UK but not after a deal has gone sour with a middle man who you were happy to place an order with in the first instance and not Skoda, then when it goes wrong you want Skoda to sort it out!!  

 

These two excellent posts tell you all you need to know.

 

From reading the entire thread, I very much doubt that Skoda have blocked the orders; more likely, they've told NCD "these aren't fleet orders so you're not getting them at fleet discount; if you want them, you pay us the private customer discounted price".

 

I suspect NCD have bailed out because they'll lose money.

 

Moan at NCD, not Skoda!

I can only go on my experiences after purchasing two Skoda cars over the last 12 months or so, both cars have been excellent with no build or servicing issues and high customer service from the dealership but there again that may be the difference in dealing direct with Skoda and not via a thrid party who provides no information or updates!

 

I have dealt with BMW, Jaguar and Audi over the last few years, so I would say I have the experience of dealing with some of the so called premium brands to judge it against! just saying.......

+1 

 

We've had 3 Skoda's since 2011, no problems at all with Skoda UK or their dealers.

 

If you must deal with a broker to get the cheapest price for a new car, especially when you are buying it from them rather than a dealer then be aware that

"something for nothing" is often not quite possible.

 

I approached NCD when we were searching for a new Skoda & decided that getting the best possible price from a real dealer might well cost more, but it was better than dealing with a remote & unknown car broker.

 

In the end we didn't purchase a Skoda but applied the same principles to buy our Golf.

Ordered in late February, delivered in early May, at the agreed price & a full tank of fuel.....

 

I hope that all of you who still want a Superb get some form of a reasonable deal from Skoda U K  / one of their dealers & you enjoy the cars.

 

 

DC 

There's been talk in this thread of lawyers and customer service ineptitude. I wonder if even the thread title itself isn't borderline slander. NCD appear to have cancelled your cars. Not Skoda?

To qualify that: assuming DC is correct, NCD might've effectively cancelled their own orders.

Edited 22 June, 20169 yr by sarkster