Hi.

Does any one know if you can leave and then rejoin Orange using a pack code to port your telephone number?

I have just had a bit of a barney with them as their telephone line says you are entitled to offers that new customers are, but they wont let me have a handset I want at the same price as available to new customers. They want to charge me double.

I wernt through to disconnections and they said tough basicaly.

Any one had any experience of this? I dont mind paying for it, just not at a price above what new customers can get it for.

The orange network is great in my opinion and i dont want to use another provider.

Cheers

Lee

Port the number to a PAYG sim first Lee. I have plenty kicking around here if you want one.

Once it is ported ask for the PAC code and go back to Orange. Downside is you will be off line for a couple of days.

We've been with Orange for some time now and I recently made the jump to Voda, I don't think they'll get my business next year.

If your 12 months are up, just ditch the contract, get the sim as PAYG and sell the phone etc on Fleabay!!!

Then sign-up for a new 12month contract with the phone of your choice! So what if you have to send a few texts with your new number! Beats having to cough up more folding!!!

What phone is it your after anyway???

I've had the same experience with Orange - going to PAYG and then back with the same telephone number is a pain - they won't port the number from PAYG to Contract until you've had the PAYG for 3 months.

I'm still plotting the best move as they want to charge SWMBO £109 to upgrade to a phone which is free to new customers and would be free to me even though we are both on the same plan and have had the phone more than 12 months!

I asked them about the current advertising campaign about looking after existing customers and they said that the changes had been made to benefit those who go on a low priced plan and spend plenty over the top as opposed to those on the higher plans who stay within the airtime limits.

Orange Pi55 me off!!! I have had similar probs.....I would go elsewhere but the other networks are worse!!!

Been there, done that.

Despite my best intentions, I have the old number on the PAYG sim still ... after 3 months slightly too many people knew the new number to make it worth changing. However, some people still don't, so I have to keep the PAYG alive.

P.I.T.A.

Voda, Virgin or 02 don't require you keep a number for 3 months.

they won't let you do it as they will just say your still counted as an existing customer. have you tried O? i've been with them for a few years now and haven't had any problems and they also try their best to match deals when my contract is up

this year i said i was leaving to 3 for 500minutes for £15 and they offered me 500+100text for £17 and instead of the normal £100 upgrade fee for my current phone they charged £50. (i was paying £40 a month for 400+50 before by the way)

they won't let you do it as they will just say your still counted as an existing customer.

Perhaps I didn't explain myself. Terminate the contract with Orange and port the number to a competitor's PAYG service. On the day you port to the competitor (I've even done it during the same phone call) ask them for the PAC code.

Go and get your new phone armed with the PAC code.

Orange will almost certainly call you and try to get you to stay during the termination period so this is the time to haggle but I doubt you'll get as good a deal as a new signup.

I asked them about the current advertising campaign about looking after existing customers and they said that the changes had been made to benefit those who go on a low priced plan and spend plenty over the top as opposed to those on the higher plans who stay within the airtime limits.

Orange, in my experience, are run by a bunch of work-shy degenerates who can't distinguish their a$$ from their elbow - why is it after almost two years since i moved to them, the automated system still won't recognise my number as an Orange number? Why is it that over a year ago i reigstered to use the online system, and it still doesn't recognise my number and details as being those of a valid customer?

"the best" they offered me when i told them I was leaving them was a

Orange, in my experience, are run by a bunch of work-shy degenerates who can't distinguish their a$$ from their elbow

You should try and call Vodafone it will make you so much happier and you'll be glad to be with Orange.

You should try and call Vodafone it will make you so much happier and you'll be glad to be with Orange.

Ran a 2nd line with them for the best part of almost three years........only dealing with them was when I cancelled the phone - they didn't tell me i was up for renewal and when i rang, they said "oh, you've got another 10months to run on your contract".......my ar$e.

They're all as bad as each other then, seems to be the general concensus.

I'm going to go back to smoke signals:D

Or even 3.

Stu, I've found emailing Vodafone seems to work quite well. I always get a reply withing 24hrs and my last query went over several emails and was always done by the same person. o2 have yet to reply to my email sent 2 weeks ago, I've got it saved and will be going into the shop on the 28th day and I'm going to make a scene. I've got to cancel my 3 contract soon, should be fun, that's assuming they even understand a word I'm saying.

They're all as bad as each other then' date=' seems to be the general concensus.

I'm going to go back to smoke signals:D[/quote']

I agree and will be going to PAYG next time, or even, no mobile, I did ok for 16 years without one.

You should try and call Vodafone it will make you so much happier and you'll be glad to be with Orange.

Or 3!! My mate is on 3, and it takes weeks* to get through to customer services.

*Slight exaggeration.

Anyway, I went back to Orange a few years ago from one to one, when they changed to T Mobile and wanted to roger everyone in the bottom. Never had a problem, although I know many people who like yourself, have had. My advise would be, try ringing them again, it seems that different call centre muppetes give different answers.

Failing that, do as suggested, bin the contract, sell the phone, and re sign up. But tell them you are intending to do that if you get no joy with your phonecall. It costs them more money for you to resign than it does simply to give you a new phone of your choice. I havent paid for an orange phone since I went back, so far iv'e managed to blag a Sony Ericsson p800, then p900, samsung d500, and a few weeks ago, a samsung d600. Just stand your ground with them, or ring back and talk to a new muppet.

This thread reminded me to give 3 a call, 2 reasons really, 1 because I wanted an arguement, with anyone and 3 are always up for an arguement and 2 because I need to give my 30 days notice. They didn't argue with me, I stated I wanted to leave, they said the department was open 8am-8pm only, I said I'd called customer services and not another department and cs are open 24hrs, got ready for an arguement here, but no, just got a sorry, I'll log it and your 30 days will start now instead of tomorrow for all the trouble you've had.

They weren't meant to be good about, they were meant to argue. I feel 'cheated now'.

lol

better luck next time moose

Bugger, phone them back and try again.

I've been with Orange for years now, not had any trouble. Unlike with Vodaphone who are a royal PITB and I've been without signal several times. Also their inability to use the 'voicemail' symbol on the phone properly but instead sending stupid emails, or alternatively, not having ANY answerphone capability at all, drive me mad.

IMHO most operators are as good/bad as each other, and it all depends on who you happen to get on the other end. Some are helpful, others are the opposite. Either way, as long as my phone works it's good.

Downtime on Orange was 1 day when 6 cells died near where I live, downtime on Vodaphone is counted in weeks (!!) since I've had my work mobile in addition to my personal one.

Thanks for your replies guys.

I have tried calling Orange a couple of times, but they have got cute and say ah yes you called us xx nd then we said you cant have the phone unless you pay us loads.

So heres a plan

Could i go to say o2 and give them my pack code and get it transfered to a payg sim. Then sign up with Orange again and get a new number. Then ask them to change the new number to the original that was put on PAYG?

can anyone see a flaw in this plan?

Cheers

Lee

Hi,

Just seen a flaw in the plan.

Does anybody know how long the number has to be with a supplier, before it can be ported to a new supplier.

How about getting the new phone with a new number in someone elses name (mum, dad, wife, son, dog etc...) at the lower price.

Then transfer the number to that from your Orange account.

Because it is going from one account to another with the same provider it should go through straight away.

Obviously this will only work if you have a trustworthy person to give the account to.

I'm in the same boat, I'm with O2 who are OK, however I've waited for the new

Samsung D600 or SE W900i.. So my contract has overun by around 5 months past the 12 month period.. On requesting my PAC I was asked why I was leaving

and to see if O2 could match or beat the deal I'd found...

The deal O2 offered was good free handset and 12months 1/2th price line rental.

Double minutes and texts for the first 6 months.. This was before Xmas so they had no stock... Don't worry, just go into a local store, where after you give them your number then the discounted offer will be on the screen.. However after visiting 2 different stores and re-confirming that this could be done with O2 CS the Stores would not give me the offer and then the CS reps told me the offer of the free phone was never offered, So i again requested my PAC and i'm now on the look out for the best deall..

However the best one is again back with O2 as a new customer.. I've been informed that as my min contract period is up then I can transfer my number to any new contract even if with the same provider...

cheers

Dazz

Ha Ha

Found the flaw!

Only Virgin will let you pac code transfer in and out immediately. All the others are locked to 3 months and Orange have refused to pac me on to a new contract.

Just ordered a sim card.

Cheers

Lee

I have a phone with Orange on a 2+2 contract which expires on 17th this month. I phoned them up a month before i.e. 17th December and got them to send me a PAYG sim for free and they are porting the number across.

No hassles, although I was told I would get the PAYG sim a couple of days before the contract finishes. We will see......