My wife recently purchased an approved used Skoda Yeti from a Skoda dealer - she is not happy to say the least. My wife has rejected the car within 30 days and the dealer refuses to give her a refund. She went to a main dealer because they promise peace of mind and no nasty surprises.

Judge for yourself:

https://youtu.be/UomjL8QXu5E

 

That's been an accident repair by the look of things. Not sure I'd be happy with the state of it tbh, but didn't you inspect the car before buying it?

didn't you look around the car before you bought it?

 

There won't be a used car that is 100% perfect, 

Most of those things should have been easy to spot before purchase.

 

From what I can see - the approved used scheme doesn't automatically exclude cars which have had bodywork repairs (except write offs) and it doesn't seem to say what the "multi-point vehicle inspection check" actually includes. They also say the 30 day/1000 mile thing is for an exchange, not a refund.

http://www.skoda.co.uk/used-cars/advantages-of-skoda-used-cars

 

I'm not sure I'd ever buy a used car without seeing it in the metal myself first - condition is very subjective.

 

Have you considered exchanging the car or attempting to negotiate a discount and keeping it?

To be honest, I don't think that you are a car buyer that should be considering buying secondhand, having said that, I agree fully with the previous posters.  I can only think that you took this route on potential money savings, and now you have spotted why there were some savings to be made?

http://www.which.co.uk/consumer-rights/advice/the-second-hand--car-i-bought-has-a-problem-what-are-my-rights

When you buy a second-hand car from a dealer, you have the right under the Consumer Rights Act (which replaces the Sale of Goods Act from 01 October 2015), to expect the car to:

• be of satisfactory quality (taking into account its age and mileage)
• meet any description given to you when you were buying it (whether in the advert or in discussions prior to sale)
• be fit for purpose (for example, to get you from A to B safely)

If the second-hand car does not meet these requirements, you have the right to claim against the dealer for breach of contract.

If something you buy is not 'as described', or if the seller is guilty of misrepresentation, you're entitled to:

• give the second-hand car back and get your money back

At first I thought you were just a bored troublemaker with too much time on his hands. Then I saw the piece of masking tape under the bumper. Totally unacceptable and I hope the salesman feels the full force of the law and loses his job/house/wife/kids.

 

Joking aside, as others have mentioned, why did you spend £15,000 on something you hadn't actually seen? I'd go and look at a few other used examples and see how they bear up against your wife's. You might be surprised.

>why did you spend £15,000 on something you hadn't actually seen?

We viewed the vehicle on the 4th July based upon the salesman's description of only having one small paint defect near the drivers door handle.

It was only after we had purchased the vehicle that Skoda customer services told us that the vehicle had had numerous repairs done previously which hadn't been disclosed by the dealer.

>why did you spend £15,000 on something you hadn't actually seen?

We viewed the vehicle on the 4th July based upon the salesman's description of only having one small paint defect near the drivers door handle.

It was only after we had purchased the vehicle that Skoda customer services told us that the vehicle had had numerous repairs done previously which hadn't been disclosed by the dealer.

 

Did you ask the dealer if it had had any repairs when you bought it?

 

We viewed the vehicle on the 4th July based upon the salesman's description of only having one small paint defect near the drivers door handle.

It was only after we had purchased the vehicle that Skoda customer services told us that the vehicle had had numerous repairs done previously which hadn't been disclosed by the dealer.

 

Could it be a case for " Mis-selling "

It was only after we had purchased the vehicle that Skoda customer services told us that the vehicle had had numerous repairs done previously which hadn't been disclosed by the dealer.

 

They don't have to disclose them, unless you ask and their response is a misrepresentation (i.e. they said it didn't have any obvious signs of previous repairs).

I bought a Skoda dealers Octavia vRS demo a few years back, it was 6 months old and they had it from new.  Before buying it specifically asked it if had been in any accidents or had any repairs done to which they said no.  A week after i'd bought it while cleaning I found the whole passenger side rear quarter had been repainted.

 

Upon tackling the dealers they first denied any knowledge but eventually they admitted it had been damaged and they had it repaired and even had the paperwork for the repair on file.....  At first they tried to convince me to keep and they're was nothing wrong with until I mentioned the Sales of Goods act and I felt i'd been misled they backed down and agreed to find me another car, a month later they found me another another one with 3k less miles and better spec' for a straight swap.

So are you returning this turkey?

 

When it had its workshop checks has it been due a service and received it?

Contact the Dealer Principal see if they are taking it back willingly, and if not contact Skoda UK Customer Services sending these pictures 

and get a CS Handler on the case.

 

There is no need to accept any repairs or rectifications because if the Dealer can not source a decent car Skoda UK can easily,

all these Mangement Cars they have sitting around.

Who was the first owner?

Possibly previously road tested by Jeremy Clarkson as supplied by Skoda UK Media Department,

 

Or even One Careful elderly Lady Owner that owns a Driving Instruction School with hundreds of not careful drivers.

Caveat Emptor - if you didn't ask the right questions and inspect the car thoroughly then, personally, I think you could be on dodgy ground.

 

Any second hand (or even new) car has the potential to have had repair work done to it.  The issues you have identified are actually quite minor and should be easily rectified (ie refitting the seals etc. correctly / knocking them into place properly) but do point to an accident and repair that maybe hasn't been completed to the high standard we might all like.  However, it does come across that you are actually more concerned that you've missed a trick and been sold an accident repaired car?

A Skoda Approved Used car gets you a car and some things,

No guarantee that the Service Schedule Guidelines have all been done up to date,

but they still put a Warranty on it.

No Guarantee that it is Serviced before you get it, they just might service if one is due or overdue.

 

What you are paying the premium for is the knowledge the Skoda Approved Dealership are supposedly selling a car that has had checks done.

These are just HPI Checks and workshop checks, ie a look over.

 

This is not some 'Trade Car' sold as seen, buyer beware, on behalf of a customer or any such crap with some Mickey Mouse 3 Month Warranty.

 

Skoda UK can see what the Sales Person and the Dealership are playing at with this rubbish 

SKODA APPROVED USED CAR.

They allow their Company Name to be used by some Dodgy Skoda Main Dealership.

The right thing is the dealer takes it back with full refund or supplies a properly prepared vehicle which the buyer paid for sight unseen.

& without inspecting properly before cash or finance money changes hands.

I too have a approved used skoda nightmare.i bought a 2016 octavia vrs diesel with 22k on the clock from Rainworth skoda Mansfield.since then I've had no problems with the car apart from the gear selector sensor warning every now and then which apparently is a common fault.since the purchase I have put 8ooo miles on the car and the 30k service warning is now showing,so I popped it down to my local skoda garage to fit it in.I thought it'd be a good idea to do the full inspection service as it still has the APPROVED SKODA WARRANTY (not worth a carrot)and if they found any problems this could be sorted with the warranty.The lovely man at Bolton skoda checked on the computer for the cars service history and to my amazement informed me although the car is now 6 years old that the cam belt hadn't been changed (5years)nor the dsg (4years) hadn't been done,bear in mind I bought the car from a skoda main agent you would've thought all this would've been done to skodas recommendations but NO.so for the price of my service will now cost £1400.since then I tried to speak to Rainworth and they quite rudely told me that this work was all recommendations and if I don't like it speak to skoda uk after 2 weeks the out come was from skoda uk that basically if I'd have mentioned it at purchase they would have come up with a deal(talk about a kick up the arse)so now it's going to cost me 1400 quid.The moral of the story be very careful when buying from a skoda main agent in fact you'd probably better buying a car from Arthur Daley 

Welcome and sorry to hear this.

?

Is it a Mk3 vRS you have?

 

Your car is 10,000 miles off from needing the DSG Service. 

(An independent VW Specialist might be better value than using Main Dealers, they know the requirements.)

 

Your used 22,000 & now @ 30,000 mile 2016 car's DSG was not due an oil change at 4 years old.   It is due at 40,000 miles. 

So discuss that with the Lovely man at Bolton Skoda.   Where did he get it as being due at 4 years?   (Likely on the Skoda misleading Service Guide.)

WAS THAT SOMEONE ON THE SERVICE DESK?

They might require more training over and above up-selling.

 

If the Skoda Approved Used car was to have been Serviced to Manufacturers Recommendations the Brake Fluid will have been replaced at 3 years and 5 years.

The Pollen Filter at 2 & 4 years & again at 6. 

The Diesel Fuel Filter @ 4 years. (EDIT. That no longer shows but used to on each 2nd Major Service for diesels.  Now @ 6 years / 60,000 miles)

The Cam Belt might have been.

 

The thing is that Skoda Approved used cars are sold with warranties even if not Serviced to the manufacturers recommendations or guidelines, 

they never used to use 'Schedules' as a term.

 

..........................................

If you had a car not serviced to manufacturers recommendations and bought a Skoda Extended warranty and had a claim they are quick enough to point out the car as not having been Serviced to the manufacturers recommendations. 

 

https://skoda.co.uk/owners/servicing-maintenance-fixed-price

Scroll down. 

 

Edited 25 April, 20224 yr by roottoot

On 17/08/2016 at 12:50, BYK711 said:

My wife recently purchased an approved used Skoda Yeti from a Skoda dealer - she is not happy to say the least. My wife has rejected the car within 30 days and the dealer refuses to give her a refund. She went to a main dealer because they promise peace of mind and no nasty surprises.

Judge for yourself:

https://youtu.be/UomjL8QXu5E

 

I give up I'd shortlisted this dealer thinking they might be trustworthy and better than the larger groups.

33 minutes ago, italiastar said:

I give up I'd shortlisted this dealer thinking they might be trustworthy and better than the larger groups.

You do realise that BYK711 hasn't visited the site in 7.5 years, and has made a total of 3 posts?