I've honestly got no axe to grind with the dealer here. They served me well for six years and were very helpful at the outset of this issue and in sourcing a replacement vehicle. However, they did sell the car and a business stands or falls by the quality of the product sold and cannot expect to avoid repercussions when things go wrong. Had I not received this email from the MD immediately after investing a significant amount of money in a new Skoda this thread would not exist. 

 

A bit of research shows that a significant number of engine failures have been reported with early TSI engines and the manufacturer revised parts and issued TPI's to dealers to help them in their diagnosis of the fault. In an ideal world they would have recalled those vehicles and fitted new parts, but presumably it was seen as more cost effective to deal with any failures on a case by case basis.

 

To illustrate how common these failures are I discovered that a friend of mine had suffered the same issue with his Golf GTI (same engine), which was a little older. In that instance VW paid for the new engine and he agreed to meet the labour cost. If Skoda UK had just put their hand up at the outset we could have settled this matter quickly and saved everyone a lot of time and money.  

13 minutes ago, Jigger72 said:

 

Is the engine in the Yeti relevant to the story?

Up the page a bit, the OP was saying he was bemused that the thread had been moved out of the Yeti section. Saying, and I paraphrase, "this thread about my new Yeti". 

It's  clearly not mainly about his new Yeti, but about his ongoing grievance. I took his initial overlooking of my question as further evidence of this.

I thought his engine choice in another car to replace a car with a failed engine was very relevant, personally. You may disagree. 

They've been named and shamed,if they had provided fair customer service your actions would not have been required,they were forced to do the right thing and knew they were in the wrong and have only tarnished their own reputation by their further actions.

Maybe they sell to mainly 'nice' cashed up business types who don't give much thought to THIS bottom line?.

FWIW I think you're both in the right.

 

You have every right to publicly talk about your negative experience wherever you like, assuming it's all factual (not doubting this by the way).

 

The dealer has every right to ask you to use another Skoda dealer for any future warranty and servicing requirements. They consider the reputational and commercial risk of this to be lower than the risk / reward of continuing to deal with you.

 

Fair enough on all counts I'd say. If it was my business, whether you were in the right or not, I wouldn't want you as a customer in the future as you were clearly more trouble than you were worth in pure commercial terms.

 

Not judging either party there, just giving an objective view.

Dealer should have been more forthcoming about it's intention not to deal with the customer before it took the money for another car. IMHO. The issues with the previous car were presumably resolved once an arrangement had been agreed? If the money being offered was from Skoda UK, rather than the dealer, then the customer would have been free to go elsewhere in the knowledge that dealership wanted no further involvement with customer.

Ultimately though both purchases and servicing were by dealer, and the dealer is responsible. Seems to be a major problem across most of the car trade, and many others, take your money and then not want any further involvement, until you have some more money to hand over of course.