Rejected diesel back up for sale warning

[Ootohere]

Estateman,

the pointless links are in my replies to your happy clappy all is well it is only the very few that are done wrong.

They have examples that show the opposite to what you post.

My rambles are in reply to your ramblings.

I go over and over the same points because i have a photographic memory and remember how often you tell someone not to worry, forgetting to mention the actual issues that you or others had, dismissing the known issues and others experiences with them.

 

If someone comes and asks something without haven done research or a search they are asking and getting the answer for the first time, 

we have been here for many years, seen and heard it, true or not, but often you seem to have not heard it, or remember you did.

 

According to you in this thread, Just ask you will be told, your cars will be fixed if the manufacturers are at fault.

That is not how it is, just seemingly according to you. Obviously 98 out of 100 owners might get treated right, that is no good if you are one of the 2 that are not.

 

PS.

I have never had a problem with a Skoda or getting one repaired. Never had a bad experience, i served my time in garages, i worked in garages and body shops, and listened and contributed.

Only ever rejected one car a 2009 Hyundai i30 1.6TDI Auto on lease after 12 months.

 

I buy faulty ones, Fabias, cheap ones that owners had issues with, then fix the easy to fix items.

It is not rocket science, you get to know your subject and then it is easy. My specialist subject is 1.4 TSI / TFSI 132-136 kw Twinchargers.

& DQ200 DSG's,  while getting to know all about them and the best people to repair them and what all the issues i meet a lot of people with issues with other VW Group engines. Simple as that.

 

I will not put the link in.

Just go to the pinned thread at the top of this page on Overheating 1.4 TDI engines and the Water Pump Issue.

Then tell me that is being handled well as cars go out of Warranty and owners are having to pay for Water Pumps 

while not being told about the Service Campaign that their vehicle might or might not have required and might or might not have had carried out.

Edited 13 September, 2018 by Offski

[Guest]

Interesting points T2000 and good to raise them. Legally, the car only has to be 'as described' with any known existing faults listed. That description must include information about whether the vehicle has been used as a taxi or hire car if indeed it has etc. The dealer may choose to say the car has had a new radio if it has, but most won't as it's not a substantive thing and there is no legal obligation to do that. The dealer is under no obligation to tell you absolutely everything about the car such as if a panel has been resprayed or has been replaced etc. Although that would be on the vehicle history if done at the dealers. I would point out that most dealers do tell you all they know about a car, we always did. They don't have to tell you the car has previously been rejected because many rejected cars do not actually have a fault. There are so many reasons a car can be rejected. But if a car has been a write off then that must be disclosed. Some of the rules may have changed since I left the trade but I don't think the fundamentals have. Therefore, it's always best to check the history of the vehicle in my honest opinion. It's very detailed if bought from a main dealer. 

[Ootohere]

There is the need for someone on a Service Desk or the Technician to tell a customer about a Service Campaign or a TPI when a customers car is in for a Service or Warranty work, ask if they want the work carried out, and if a Software or Hardware update is done tell them.

 

This is not happening at times and not with people having Water Pump issues or all they know overheating, as the latest Water Pump example up top.

 

Same with the Emissions Fix and owners that had the Fix or bought a car with one and it has the 24 Month Trust Building Measure, 

then are being asked to pay for the EGR or what ever part is playing up and are not aware of what was done to the car with the New Engine Management & with the 1.6TDI CR's the Flow Device.

They might need to actually pay, but they should be made aware of the situation and what has gone before.

 

Honesty & Openness is the issue, and staff that get feed up of going through the same stuff day after the day or every other week and forget the customer in front of them is there this once, asking for their help, and expect the help, they are prepared to pay, but should be told if they actually do not need to pasy because the faults are known and covered under Warranty or Trust Building Guarantee.  Or because of a TPI because of a fundamental Design, Manufacturing, Material, or Quality Control failing.

 

Is a Manufacturers Approved Used car that supposedly was through a workshop for Safety Checks has not had a service because one was not due, the Service Campaign Actions should be done, anything coming up on a TPI or faults picked up on.

The VIN checker the public can use should show Service Campaigns on the DQ200 like '34H5', if outstanding yet it does not.

http://master.skoda-auto.com/mini-apps/recall-actions 

It should show the 1.4TDI that need the Coolant replaced. Maybe it does now.

Edited 13 September, 2018 by Offski

[Guest]

Offski, as I've said many times before, I think you either don't actually read my posts properly or you have a comprehension problem! I and others have watched you for years berate Skoda, and anyone else that points out that actually what you are saying doesn't always add up. I've never ever said that problems don't exist as well you know, but often you 'overplay' what is actually happening. Take the DSG clutch slipping problem. According to you it's so widespread that almost every DSG is suffering from it. You've said almost as much repeatedley in posts. Yet in the real world, many VAG garages have not come across even one case. My own car that developed the issue was a first for my dealership and the cars had been out for 3 years without them ever having one case. It is true an older Vrs was also in my dealership with a clutch slip problem but that is something a bit different. I know the dealership really well, and the techs, and they don't lie. Upon investigation it seems it's a problem but affects only a limited number of cars in this country. It affects some Octavia's too. Other cars in the VAG group are also affected. Not talking about DSG oil campaigns etc just the clutch slipping thing which automatically sent you into a tizzy with you posting to articles about completely different stuff relating to the early dsg problems and especially with the Vrs and how bad VAG was handling it. Unfortunately, there were many things, mostly technical about the early dsg's you didn't understand which affected the way VAG dealt with them. Not helpful and spreading misinformation and panic amongst our members. You do it all the time! Many of us find you so disconnected from reality on some subjects that it's not worth arguing with you as you just haven't got up to date information about reality and you stick to your old outdated information religiously believing you still have a handle on things. Officially I'm retired now, but I've worked in dealships for decades and still do occassionally, if I have to. From your rather at times misleading posts, I would suggest I and others on here are more in touch with what goes on in the trade than you apparently are. No offence meant. Always good to talk with you Offski. 

[Ootohere]

OK, i read every word of your posts, every post.

 

I have said nothing such about the DSG Clutch Slip. Not even implied everyone has the fault.

The 'Famous DQ200 DSG Clutch Slip thread is there, read it again, read your posts and read mine, i just make those reporting issues aware that there have been issues, so check if this might be the issue with yours is what i mean.

http://briskoda.net/forums/topic/439395-the-story-of-the-famous-dq200-clutch-slip 

 

Obviously Skoda manufacture 2,200 DQ200 a day, maybe only 1 has an issue.

But there was a World Wide Recall 2012m Millions of DQ200, a European Service Campaign 2014, another started late 2016 on 2013-2015, and now a TPI on ones 2015 on.  Some only.

http://skoda.co.nz/news/dsg-service-campaign   They got new MCU's in New Zealand, only a few cars but all got the New MCU.

So that website has gone now.

http://briskoda.net/forums/topic/444027-201718-dq200-34f7-service-campaign-any-further-issues 

So tell people, they do not know, but if they know then they can ask if theirs was dealt with or needs dealt with. Simple Really.

 

I am out pusz pusz.

Edited 13 September, 2018 by Offski

[punyXpress]

21 hours ago, Estate Man said:

I asked for a printout of my rejected cars service history. It showed every single issue the car has had, the dates these ocurred, all the new parts that had been fitted, the cost of those parts etc etc. Skoda and my dealer had no problem with honesty. The cars history did not show that I had rejected the car. Then why would it? At that time the problem was not fixed and my dealer was waiting for a further discussion with Skoda Uk about the car's future. 

Didn't work in my case:

" Thank you for your recent email dated 1 March 2018 to ŠKODA UK.

Unfortunately, we do not hold the information that you require as the work was carried out at the Retailer.

As all our ŠKODA Retailers are Franchised, once a Retailer carries out the necessary repairs or servicing on a vehicle they hold all the technical information on their own database. 

In order for you to receive a copy of the paperwork for the work carried out to your vehicle, I would advise that you contact the ŠKODA Retailer who inspected your vehicle. However, if the Retailer has since closed down, then you will be required to contact the Franchised Head Office as they keep all of the records. I apologise for any disappointment that this may cause. "

[rum4mo]

Well that is not very good when you consider that most marque specific dealerships(franchises) tend to move trade-ins away from their area.

 

The full history should be staying with the cars and it should be part of any marque's importer franchising agreement that all records of all dealership operations and other issues including rejecting, gets logged on that car's file back at the importer and available to any subsequent reseller, though maybe at  a price if not the same marque as the car.

 

I'd think for all parties, disclosing rejects is the only way to operate and to give details on rework or otherwise - then the buyer is able to make their own mind up if they want to continue with buying that item with that knowledge.  I'm sure that some DIYer would relish the challenge of buying a newish car cheaply and sorting out its listed problems - where they were listed as still being outstanding but not worth fixing due to potential spend required.

Edited 13 September, 2018 by rum4mo

[T2000]

My point with the respraying of panels and say a radio being replaced is warranty, if a panel has been replaced and sprayed by the dealer and say within 12-18 months it's starts to rot but the car is out of warranty where does the customer stand? Also let's say for instance the radio was replaced as there was an inherent fault with a particular system and they replaced it and that then goes faulty but again is out of warranty?

 

Surely the dealer should hand over any prior info on the car which states clearly any work that they are aware of that has been done to the car without the customer having to ask, it gives the potential buyer the ammunition to then ask the question whether they will cover said items should anything go wrong within a specific time frame, why did the original radio go faulty, why was the panel resprayed etc.

 

To me not offering information upfront is basically withholding it, obviously they have to disclose faults which are being sold with the vehicle but what is the difference with not disclosing faults that have been rectified, dealers should be completely transparent and offer it up.

 

Do dealers offer up the info that a car has had an emissions fix and how long is left on the TBM's, because if not they should, a lot of people that buy used approved cars from dealers assume that the car is 100% and has no spurious history, they see the price and pay it thinking they have some peace of mind that they bought it from a dealer and it should be a good one.

 

A lot of people know absolutely nothing about cars when they buy them and wouldn't know what questions to ask, the dealer should give them a printout with these details along with a printout of the service history for peace of mind in my opinion.

 

I'm talking here about dealer supplied cars that have been serviced by the same dealer from new and may have been traded in for a new car as a lot of people do this as it is their local dealer and they buy the same brand of car, there is one Skoda dealer here and a lot of people I know have bought and traded in multiple cars with them and had them serviced with them as well.

Edited 13 September, 2018 by T2000

[globalste]

I didn’t mean for this post to become so contentious, I just didn’t want someone to buy a car that spent most of its life being fixed before being rejected!

 

My rationale was the likes of Audi main dealerships will sell you a car that has been a rental car and not say anything unless you ask!!  they are actually legally obliged to advertise it as such and inform customers that it is a former rental car so the V5 and it’s history is not a surprise, the same goes for ones that were a taxi.  This wasn’t heresay or a one-off, this was a sample of dealerships asked as part of an investigation and they openly admitted they wouldn’t say anything.

 

it annoys me when sales people seemingly will blag anything to sell a car and my fear in this current climate is that they will side more and more towards the dishonest side.  Unless you’re savvy and ask the right questions, we get the wool pulled over our eyes and it’s just wrong.  Skoda salespeople will say the EA189 update is a good thing, when it’s the opposite, it wrecks your car and ruins people’s lives.

 

i bought another brand of car from a main dealer last year, 6mths old, I said I wanted a towbar on it and would they fit the electrics loom for free, the salesperson said it would all have to be fitted by a main dealer otherwise it affects the warranty!!  I asked him to get it me in writing at which point the sales manager came over and spun a yarn correcting the sales persons ‘error’ and I got the loom offered for free, I got a local guy to fit the authorised aftermarket detachable towball. 

[Ootohere]

Where do you get the idea that they are legally obliged to advertise that a car is Ex Rental?

When did this become law in the UK?   They are obliged to tell you if you ask and they know the answer.

 

As it is maybe 1/2 the cars in the UK or more are Fleet / Leased / Rented for a year or 3.

Maybe one registered keeper and that could be hundreds of drivers if a Driving Instructors car, a Courtesy Car, a Private / Hire Taxi or an actual Hire / Rental car.

Edited 13 September, 2018 by Offski

[globalste]

And that’s the nswer the Audi dealerships gave “if you don’t ask me I won’t tell you”, which is incorrect if you know the history of the vehicle and it was used for eg fleet business.

 

It’s been the law since 2008 under CPUTR (I stopped trading last year) but there was a court case last October by the ASA which put it in case law.  This case In particular was the advertising of a car as one owner, when infact it had been used for fleet business.

Edited 13 September, 2018 by globalste

[Ootohere]

This might interest you, might, could, should.  as to Law in England / Wales, or Scotland or Northern Ireland that is different.

http://autoexpress.co.uk/car-news/102191/buyers-sold-ex-rental-or-company-cars-without-warning-to-get-compensation 

 

Edited 13 September, 2018 by Offski

[peter3197]

22 minutes ago, Offski said:

This might interest you, might, could, should.  as to Law in England / Wales, or Scotland or Northern Ireland that is different.

http://autoexpress.co.uk/car-news/102191/buyers-sold-ex-rental-or-company-cars-without-warning-to-get-compensation 

 

I signed up with the lawyer regarding this, sold 2 cars by same dealer, both ex rentals, nothing disclosed on the details or invoice.

[Ootohere]

?

How are they getting on with your case?

 

How many drivers might drive a Dealerships Demonstrator in the 3-6 months before sold as a Ex Demonstrator or Ex Management car?

Who drives the Media Cars at a Launch at a nice Country Hotel Location or Race Track and are those advertised as 'Ex Media Department or Ex Management cars?

 

These will be the RS3 that turned out to be oil users so needed the Media Team to get the oil up to operating temp before they were getting taken out on road tests.  Note the car registrations, how were these sold, Audi Approved used cars?

 

Edited 13 September, 2018 by Offski

[peter3197]

6 minutes ago, Offski said:

?

How are they getting on with your case?

 

 

I've just sent for an update, heard nothing since April.

[Guest]

22 hours ago, punyXpress said:

Didn't work in my case:

" Thank you for your recent email dated 1 March 2018 to ŠKODA UK.

Unfortunately, we do not hold the information that you require as the work was carried out at the Retailer.

As all our ŠKODA Retailers are Franchised, once a Retailer carries out the necessary repairs or servicing on a vehicle they hold all the technical information on their own database. 

In order for you to receive a copy of the paperwork for the work carried out to your vehicle, I would advise that you contact the ŠKODA Retailer who inspected your vehicle. However, if the Retailer has since closed down, then you will be required to contact the Franchised Head Office as they keep all of the records. I apologise for any disappointment that this may cause. "

 

Thsi is an interesting point. But the information is still available. No one with is withholding it. Why did you not pursue it to get what you wanted? 

[Guest]

 

14 hours ago, globalste said:

I didn’t mean for this post to become so contentious, I just didn’t want someone to buy a car that spent most of its life being fixed before being rejected!

 

My rationale was the likes of Audi main dealerships will sell you a car that has been a rental car and not say anything unless you ask!!  they are actually legally obliged to advertise it as such and inform customers that it is a former rental car so the V5 and it’s history is not a surprise, the same goes for ones that were a taxi.  This wasn’t heresay or a one-off, this was a sample of dealerships asked as part of an investigation and they openly admitted they wouldn’t say anything.

 

it annoys me when sales people seemingly will blag anything to sell a car and my fear in this current climate is that they will side more and more towards the dishonest side.  Unless you’re savvy and ask the right questions, we get the wool pulled over our eyes and it’s just wrong.  Skoda salespeople will say the EA189 update is a good thing, when it’s the opposite, it wrecks your car and ruins people’s lives.

 

i bought another brand of car from a main dealer last year, 6mths old, I said I wanted a towbar on it and would they fit the electrics loom for free, the salesperson said it would all have to be fitted by a main dealer otherwise it affects the warranty!!  I asked him to get it me in writing at which point the sales manager came over and spun a yarn correcting the sales persons ‘error’ and I got the loom offered for free, I got a local guy to fit the authorised aftermarket detachable towball. 

 

This is always a tricky way to go and others who have done this have regretted doing it afterwards due to action being taken against them. I'm all in favour of naming a shaming actual dealers who commit illegal acts, but your intial post leaves you open to accusations of damaging the dealers business if you cannot actually prove, with good evidence, that what the dealer is doing is illegal. So far, I don't see anything he is doing is illegal. I don't know the case of this car but I can tell you that posts like this can be seen as grounds for the dealer coming after you for potentially damaging his business. Do be careful. 

Edited 14 September, 2018 by Estate Man

[Guest]

15 hours ago, T2000 said:

 

 

A lot of people know absolutely nothing about cars when they buy them and wouldn't know what questions to ask, the dealer should give them a printout with these details along with a printout of the service history for peace of mind in my opinion.

 

I'm talking here about dealer supplied cars that have been serviced by the same dealer from new and may have been traded in for a new car as a lot of people do this as it is their local dealer and they buy the same brand of car, there is one Skoda dealer here and a lot of people I know have bought and traded in multiple cars with them and had them serviced with them as well.

 

Most dealers do this as a matter or course. I recently took one of my sisters to buy a used car (nearly new) from a franchised main dealership. We actually visited 7 different dealers. Every dealer we went to presented the cars full service history on a printout without us asking for it. I'm not daft enough to think every dealer would do that without being asked, and non-franchised dealers have trouble doing that with older cars anyway, but the situation looked very healthy. Ex-fleet cars were identified too! Some dealers are better to buy from than other, there's no doubt about that but overall you still have to be prepared to ask questions whether you know about cars or not. A car is the biggest purchase after buying a house for most folks and when you buy a house, you ask questions and get answers before you buy. There is still some onous on the purchaser to make sure they buy the right car by asking some questions.

[Guest]

On 12/09/2018 at 22:17, Offski said:

You seem unaware of those that have requested Warranty Work details after having purchased a car and been told by Skoda UK Customer Services Communications Managers that they could not provide that information or that it was Data Protected.

 

You seem really to be unaware of many things that go on between Main Dealer Employees and customers and Customer Services and customer / car owners.

http://briskoda.net/forums/topic/350973-warranty-on-replacement-engine 

 

 

Ofski, this is again just one of your links in a post that is ompletely meaningless. It doesn't relate to what we are talking about. Ok, you gave some good advice in that thread but it's not relevant here. No one was being denied service history because is was data protected, it's not! 

[Ootohere]

Don't open links then. activate your ignore button, and keep ignoring others concerns as you know all is good with the Dealerships & manufacturers.

 

 

 

 

 

 

 

 

 

 

 

 

[punyXpress]

56 minutes ago, Estate Man said:

 

Thsi is an interesting point. But the information is still available. No one with is withholding it. Why did you not pursue it to get what you wanted? 

It was my previous Fabia which suffered chronic battery flattening for the first 4 months.

I had drafted my letter of rejection when the garage eventually sorted the problem. 

Apparently a gizmo on the engine was cutting in at dead of night and depleting the battery.

I wanted to know what that gizmo was so others with similar problems could have a headsup.

Once that was sorted the car was faultless for 5 years until the dreaded limp mode rendered it totally unsafe for my wife to drive!

 

By the way: Where is that information available from ?

[Ootohere]

Another useless link, but here as an example.   Months pass and a forum / social media mentions a Software Update and car owners are still not clear why or what for.

http://briskoda.net/forums/topic/451078-software-update 

 

Owners and drivers need to ask and those acting as an agent for them and the manufacture should tell all.  After all the driver is responsible for their vehicles safety and maintenance.

[Guest]

2 hours ago, Offski said:

Another useless link, but here as an example.   Months pass and a forum / social media mentions a Software Update and car owners are still not clear why or what for.

http://briskoda.net/forums/topic/451078-software-update 

 

Owners and drivers need to ask and those acting as an agent for them and the manufacture should tell all.  After all the driver is responsible for their vehicles safety and maintenance.

 

As you said, another useless link. It's not relevant to customers being told they cannot have a cars history which is what we have been talking about. You are going off again on a completely different tangent. Of course you can be told what the software update is for. Just ask the right person! It's not secret information and it's very easy for anyone to find out. If someone says they couldn't find out then they are simply either not asking the right question and or they are asking the wrong person. It's a disgrace that a dealer phones a customer without proper information.  This is what I meant in my earlier post abuot poor communciatin being the biggest problem. Poor practices by dealers and difficulties communcating with dealers and understanding what we are being told is a two way thing. 

[Guest]

2 hours ago, Offski said:

Don't open links then. activate your ignore button, and keep ignoring others concerns as you know all is good with the Dealerships & manufacturers.

 

 

 

 

 

 

 

 

 

 

 

 

 

I'd never ignore you Offski, you have some good knowledge. But you sometimes get out of wack with stuff and actually seem to believe everything you read on here, and elsewhere no doubt, which gives you a slanted and limited view of things. Better to go outside and take a look from time to time. Besides, I like your posts. 

[Ootohere]

The Person you are standing or sitting in front of needs to turn to the Workshop Manager or pick the phone up and they just need to walk a few feet to the master tech. Someone like you were.

That is how a owner can find out what is being done to their vehicle and why they were told it is require, then what 'Assistance is Skoda giving',

As that is BS usually, and someone has messed up, not trained, not supervised or just getting on as told and not told much.

 

You are a bit of a special kind of person i suspect, on a wind up actually i think,  nothing as blind as those that will not see, i was out all night, In the garage actually.

These taxi drivers you all know, i meet lots of taxi drivers as well and speak and listen to them.

 

Know something, not all are retired, retired mechanical engineers, & people have more to do than P!sh about quizzing those on a Dealership Counter and then at a Customer Services phone line and still get told nothing.

 

If anyone wants to know what the Service Campaign is on the Fabia MK3 maybe they can find out before the end of today.

You can maybe call those helpful Techs you know and you can tell us.  Its week, actually months since people have gone without knowing.

http://skoda.co.uk/about-us/contact-us 

No need for the Skoda Secret Service stuff and the 'need to know, loose lips cost lives!.  http://briskoda.net/forums/topic/451078-software-update 

Edited 14 September, 2018 by john999boy
Dropping it down a notch!