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Ford to refund 'Engine fail EcoBoost customers'.

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One of my mates is an ex-Ford mechanic, as is his father.  Both top blokes and very good mechanics.

 

He used to maintain my old focuses (1.8 petrol and 2.0TDCi), shortly after the EcoBOOM engine came out, he showed me a 1.0 block his dad had in his garage, cracked after only 20K miles with a melted piston to boot.

 

At the time he said there were reports of multiple failures and that it's the first ford engine he'd not touch with a barge-pole.

 

As time went on he was seeing more and more of his customers that were having to foot the bill for failed cooling systems, Ford were hiding behind the "well it wasn't serviced at a Ford garage, we'd have spotted the problem and could have prevented it happening" defense (I use the term defense loosely).

 

It's about time they put their hands up, admitted there was an underlying issue and make things right for the 1000s of impacted customers.

4 minutes ago, Russ77 said:

One of my mates is an ex-Ford mechanic, as is his father.  Both top blokes and very good mechanics.

 

He used to maintain my old focuses (1.8 petrol and 2.0TDCi), shortly after the EcoBOOM engine came out, he showed me a 1.0 block his dad had in his garage, cracked after only 20K miles with a melted piston to boot.

 

At the time he said there were reports of multiple failures and that it's the first ford engine he'd not touch with a barge-pole.

 

As time went on he was seeing more and more of his customers that were having to foot the bill for failed cooling systems, Ford were hiding behind the "well it wasn't serviced at a Ford garage, we'd have spotted the problem and could have prevented it happening" defense (I use the term defense loosely).

 

It's about time they put their hands up, admitted there was an underlying issue and make things right for the 1000s of impacted customers.

VW Group had dieselgate, so wonder what the press will label this one. Perhaps detonationgate.:D

1 hour ago, shyVRS245 said:

Seems only way to overtake in F1 this year is to get on the radio and get your team mate to pull over and let you pass. Even Lewis looked embarassed after his VICTORY?:notme:

Embarrassed but thankful to his team mate ! Team wins all round.

1 minute ago, vrskeith said:

Embarrassed but thankful to his team mate ! Team wins all round.

At least Bottas will get his win bonus even though the records show different outcome. Normal according to David Coulthard who played the team instructions game 3 times during his career. He would have won 16 races but history shows the number is just 13, go figure!:blush

  • 1 month later...

I don't think any manufacturer has ever really covered themselves in glory when design failures have come to light.

1 hour ago, Aspman said:

I don't think any manufacturer has ever really covered themselves in glory when design failures have come to light.

Perhaps the local laws in  most European Countries are too weak  and don't give a truly well balanced support for the Customer. However, the manufacturers react in a different way in the USA , where the law supports the Customers in a far better way and the legal costs for then frightens the life out of then.

Hence things happen in terms of better Customer support and service.

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