I am having some issues with my newly bought Octavia VRS. (from a registered skoda dealership)

 

its a 15 (just over 3 years old) plate DSG 2L diesel with 30,000 miles. I bought 2 weeks ago this Saturday Just passed and I have already had an abundance of problems. And just need some advice on how to tackle Skoda with the warranty.

 

The first issue was the ‘workshop issue don’t drive in P’ after over 3 days of arguing with Skoda I finally managed to get my car in for a check ( this was 4 days after buying it) there were first trying to charge me 75 pound an hour to check! Which I kindly told them not a chance. 

 

I have had had to wait nearly 2 weeks to get it checked (got checked today) and in that time I have had to change the key fob battery 3 times!! 

 

After my my check today Skoda informed me I needed a new gear lever (already knew this from forums on here) they are only going to pay 55% of the cost even though in warranty, and are ‘asking’ the Garage I brought it from to pay the rest. And this will take up to 3 days to confirm. Whilst in for the check they have informed me I need new rear brake discs st at cost of 300.00 each!! The dealership I had the service done at (not where I brought it from) seem to think I’ll have to pay this cost?! Surely this can’t be right as I have owned the car 2 weeks and done 456 miles! 

 

Has anyone else had these problems and will I be successful in getting the discs under warranty. As surely I can’t be forced to pay this, as the car should never of been sold to me with the discs in this condition (as image attached)

 

feel like i have been done over by the garage I bought the car from as I’m not exactly privy with care and how they work. I think they were hoping the discs wouldn’t be picked up until my service next year so they could put down to wear and tear and make me pay.

 

as they also kept the car a week after me putting my deposit down to' check the car and service it' so they would of known about the issue with brake discs! i feel this very sly of them as they should of informed me they needed changing as i wouldnt of accepted the car until they sorted

Edited 9 October, 20187 yr by Josh_21

Brake discs are only a warranty item if they have a defect. They are consumable service items. The garage selling you the car needs to replace these. In fact any of the issues you've found not covered by skoda warranty should be addressed by the supplying dealer. It's not acceptable for a main dealer you sell to a car with these faults.

Edited 9 October, 20187 yr by Scotty72

It cost me well under £300 to all FOUR sets of discs and pads renewed. 

5 minutes ago, philbes said:

It cost me well under £300 to all FOUR sets of discs and pads renewed. 

Phil, see the image attached they have quoted me 295.00 per brake disc, this seems to much? 

16 minutes ago, Scotty72 said:

Brake discs are only a warranty item if they have a defect. They are consumable service items. The garage selling you the car needs to replace these. In fact any of the issues you've found not covered by skoda warranty should be addressed by the supplying dealer. It's not acceptable for a main dealer you sell to a car with these faults.

This is my argument with my dealership. They should never have sold me the car in that condition, so I am well in my rights to request this to be sorted free of charge 

Not right if a Skoda Approved used car.  So read the Skoda Adverts and why they say better to buy a Skoda Approved Used car, and read your 12 Month Warranty you got.

http://skoda.co.uk/used-cars

*Multi-point inspection check.*   well that is supposed to be ac safety check, and that can be a joke.

 

Skoda UK will refer you back to the Dealer, but be sure they know what you have had to put up with and where that is.

http://skoda.co.uk/about-us/contact-us

 

25039_SKODA_Approved_used_warranty_doc_v11 (1).pdf

Edited 9 October, 20187 yr by Offski

I would speak to the used car sales manager and also the dealership general manager if need be. Also ask to look at the job card and multi point check sheet that was carried out when the car went through the workshop. All used cars have to go through the workshop to be checked and items sorted if faulty or illegal (such as tyres).  They may have checked brake efficiency and passed and deemed them ok.  I guarantee the technician will have noted down on the job card that rear discs were corroded as well as everything else the car needed pre sale. The used car manager or business manager usually makes the decision on what gets authorised to be done as it comes out of the profit margin of the unit (car)  

 

Also for the warranty, it will be an extended warranty through mondial warranty.  This differs to a manufacturers warranty, and any item that is picked up in the 1st month of you buying that car, mondial warranty will not cover it 99% of the time.  Mondial warranty always say it should be down to used car dept to stump up the cost due to it not being done/picked up on the multi point check. 

 

You need to get them to pay to rectify all faults. 

 

I used to work in aftersales and warranty so know how it all works.   

Edited 9 October, 20187 yr by Adrian55555

So read and digest and then quote to Dealership Employees, or refer them to the T&C's, and be aware of Exclusions.

If the Skoda Approved Used Car Warranty Booklet was not given to you then ask for it.

25039_SKODA_Approved_used_warranty_doc_v11.pdf

45 minutes ago, Adrian55555 said:

I would speak to the used car sales manager and also the dealership general manager if need be. Also ask to look at the job card and multi point check sheet that was carried out when the car went through the workshop. All used cars have to go through the workshop to be checked and items sorted if faulty or illegal (such as tyres).  They may have checked brake efficiency and passed and deemed them ok.  I guarantee the technician will have noted down on the job card that rear discs were corroded as well as everything else the car needed pre sale. The used car manager or business manager usually makes the decision on what gets authorised to be done as it comes out of the profit margin of the unit (car)  

 

Also for the warranty, it will be an extended warranty through mondial warranty.  This differs to a manufacturers warranty, and any item that is picked up in the 1st month of you buying that car, mondial warranty will not cover it 99% of the time.  Mondial warranty always say it should be down to used car dept to stump up the cost due to it not being done/picked up on the multi point check. 

 

You need to get them to pay to rectify all faults. 

 

I used to work in aftersales and warranty so know how it all works.   

Thanks for telling me all this information, I’m not too knowledgeable with all this kind of stuff. It’s only my second car! I’ll be sure to mention this all on the phone tomorrow, as this is when I find out if the brakes are being done.

 

If they refuse I’ll use the above, combined with the T and C OFFSKI has stated. In short I won’t be leaving the garage without them agreeing for the works, as like you have all mentioned above a Skoda main dealer should never sell a car with brakes in that condition.

 

i also have a guy from Skoda UK Already on my side, as my local dealer originally refused to take my car in for the diagnostic check. I will be relaying all my issues to him tomorrow.

 

its a shame really as I like the Skoda brand, but I feel like I was taken advantage off by the salesman and the garage I brought the car off. It’s definitely lowered my expectations of Skoda 

Its not always the brand thats the issue, if the managers there are useless that can be an issue.  If you need any further assistance just ask.   If skoda uk are on your side thats a good start. 

It’s good that you have your local dealer and Skoda UK on side.  The issues you’ve had should be rectified by the supplying dealer and they may be reluctant to pay another dealer to fix the issues at their expense, but Skoda UK should be able to exert their influence and get it all sorted.  You’ve already identified the gear lever issue.  The key fob battery issue is a known issue and there is a TPI for it (well, there is for Volkswagen so there should be for Skoda).

 

Some dealers are clearly better at preparing used cars than others and I think you’ve been unlucky, but hopefully you’ll get it all resolved now.  On the plus side you need never deal with the supplying dealer again.

Yes thats the issue, you need to get the supplying dealer to pay the dealer you have taken your car to.  As they havent made any money from that car at all.  Is it not feasible to take it back to the selling dealer? 

Il ask about the TPI for the key fob as currently all they are doing is changing the battery again, which I have told them won’t work as I have done 3 times already!

 

the supplying dealer is 130 miles each way from my house (bought from here as was only car in approved Skoda that fitted my needs and budget) 

 

So I need the work to be done at my local dealer, the manager from my local said they have no quarms about doing the work as they are agreeing with my point of view. They have said they will aid me in getting it signed off, I’ll combine this with Skoda Uk influence  to ensure it’s done.  As I will kick up a massive fuss if not.

 

thanks for the advice I’ll post back with updates 

The selling dealer needs to reimburse the service department at the local dealer then. 

Just thought id update you all,

 

i sent an email this morning referencing their T & C, warranty and requested the job card and multi point check sheet.

 

within half an hour i had an email back saying all costs for both my brake pads and discs would be covered and no costs were to be paid for anything. They still didnt produce the job card / multi point check as requested leading to me thinking that this wasnt done prior to me buying the car hence the very quick reponse to cover the costs.

 

thanks all for the advice, feel like without throwing this stuff at them i may have struggled to get the costs covered.

 

got my car booked in for 24th this month for all works to be completed

11 minutes ago, Josh_21 said:

Just thought id update you all,

 

i sent an email this morning referencing their T & C, warranty and requested the job card and multi point check sheet.

 

within half an hour i had an email back saying all costs for both my brake pads and discs would be covered and no costs were to be paid for anything. They still didnt produce the job card / multi point check as requested leading to me thinking that this wasnt done prior to me buying the car hence the very quick reponse to cover the costs.

 

thanks all for the advice, feel like without throwing this stuff at them i may have struggled to get the costs covered.

 

got my car booked in for 24th this month for all works to be completed

100% as I suggested! Clearly the dealer completely responsible for selling the car to you in a roadworthy manner and esp when they claim to multipoint check stuff which assumes consumables replaced too.. well done for getting it sorted.

Im sure they will have done the mpc (multi point check) pre sale. Does the car have the selling dealers number plates on?  They just prob **** the bed when u started demanding stuff and started back pedalling!  Realised you know whats what.   

 

Glad you are getting it sorted!  

^^^ I am sure an employee was given a Multi point check to carry out.

That is a safety check, not a service or a MOT, just the safety check items.  As to being done correctly, that is another matter.

 

so there will be a Work Sheet, a signature, name that goes with that employee, and their managers name. 

 

?

Are we getting told who the supplying Dealership was?

17 minutes ago, Offski said:

^^^ I am sure an employee was given a Multi point check to carry out.

That is a safety check, not a service or a MOT, just the safety check items.  As to being done correctly, that is another matter.

 

so there will be a Work Sheet, a signature, name that goes with that employee, and their managers name. 

 

?

Are we getting told who the supplying Dealership was?

Safety check passed with mullered rear disks then.. hence the no arguing when OP pointed it out. Personally I don't see a difference between a safety and service.. one and the same esp where critical items like brakes are concerned. In the OP case this has been a life learning experience so he knows how to approach it again in the future  

You should, someone pays for a Service and parts might be replaced and a Health Check carried out, and a Road Test and Report etc.

Paperwork.

http://skoda.co.uk/finance-and-offers/service-and-maintenance/simply-fixed

Fraud to take money by false pretences.

Dodgy employees and dealerships are risking some lives.

 

Multi Point Check, looks see, have work carried out if required, car fit for purpose, servicing or Service Campaign or Recall work done.

Dodgy employees and dealerships are risking some lives.

 

So go check the tyre pressures see if they were checked, set,

Check the wheel bolts, just check the basics, check anything because many Skoda / VW / SEAT / Audi approved cars get little checked 

@ Multi Point Inspections.

21 minutes ago, Scotty72 said:

Safety check passed with mullered rear disks then.. hence the no arguing when OP pointed it out. Personally I don't see a difference between a safety and service.. one and the same esp where critical items like brakes are concerned. In the OP case this has been a life learning experience so he knows how to approach it again in the future  

Little insight into how things happen in the dealerships. This is from personal experience from 7 dealerships. 

 

They may be mullered as you put it, but if they still pass a brake efficiency test then its still road worthy. Im not however sayinf this is right, but having been workshop foreman and knowing what happens in the motor trade i have seen this happen toooo many times. The technician will have carried out the mpc and reported items that need either repairing or replacing. I will have costed everything up at internal rate, advising what we have found an example like this comes up a lot, discs are corroded, sales manager says will they pass an mot, i can check and report back,  if they do and they decide to leave it, its down to the sales manager as he then signs the worksheet.  As a service department they only advise what is found. Same principle if you as a customer takes a car for a service and they advise what is found . It is up to you as a customer whether you want that work carrying out.  In this instance the customer is the used car sales manager! 

 

Used car sales managers are tight af as the cost of the mpc and repair/replacement works eats into the profit margin of the car.

 

I often did not agree with a lot of stuff, as we always noted down EVERYTHING on an mpc that was needed whether it was maintanence that was due such as brake fluid change or air con service or even if wipers were smearing.  As we also had to cover ourselves if a car came back with a customer complaining of rear discs corroded and its not on the mpc sheet, the used car sales manager will make the service dpt pay for it to be rectified as we missed it. 

 

 

58 minutes ago, Adrian55555 said:

Little insight into how things happen in the dealerships. This is from personal experience from 7 dealerships. 

 

They may be mullered as you put it, but if they still pass a brake efficiency test then its still road worthy. Im not however sayinf this is right, but having been workshop foreman and knowing what happens in the motor trade i have seen this happen toooo many times. The technician will have carried out the mpc and reported items that need either repairing or replacing. I will have costed everything up at internal rate, advising what we have found an example like this comes up a lot, discs are corroded, sales manager says will they pass an mot, i can check and report back,  if they do and they decide to leave it, its down to the sales manager as he then signs the worksheet.  As a service department they only advise what is found. Same principle if you as a customer takes a car for a service and they advise what is found . It is up to you as a customer whether you want that work carrying out.  In this instance the customer is the used car sales manager! 

 

Used car sales managers are tight af as the cost of the mpc and repair/replacement works eats into the profit margin of the car.

 

I often did not agree with a lot of stuff, as we always noted down EVERYTHING on an mpc that was needed whether it was maintanence that was due such as brake fluid change or air con service or even if wipers were smearing.  As we also had to cover ourselves if a car came back with a customer complaining of rear discs corroded and its not on the mpc sheet, the used car sales manager will make the service dpt pay for it to be rectified as we missed it. 

 

 

 

Absolutely spot on.  Things like cam belt changes and haldex oil changes are unlikely to be done as a matter of routine either, something to bear in mind when buying a used car

But Approved Used cars with a VW, Skoda, Audi, SEAT require Servicing to Manufacturers Guidelines, 

so if still with a Manufacturers Warranty 3 years, or with a 4 or 5 year extended, or being given 12 months VW Warranty.

 

So if it is at 30,000 miles the Haldex should be Serviced, the DSG Oil & Filter & 40,000 miles if not a DQ200, 

the Brake Fluid at 3 years.

 

If not Approved Used cars Serviced to Manufacturers Guidelines when main dealers know those are past due dates / miles then no point of Approved Used ,

then why are VW Group knocking back cars that have Not been Serviced to Manufacturers Schedule if there are Warranty Claims from owners of cars 

with Full Main Dealer Service History.

 

Service Plans do not even mean Serviced to Manufacturers Guidelines gets done,   You never see Fleet cars getting A/C services at 2 years, 

or you might, but not often.

 

This is not even Pre-sales, just 'Every time a car comes in a Skoda workshop',    That will be chocolate!

 

That should be in the Car or handed over with the keys at purchase of the car and anything that needs doing in the future or before the next services pointed out as an advisory as would be with a MOT.  After all they have done the checks and the report.

 

 

 

 

Edited 10 October, 20187 yr by Offski

40 minutes ago, JulieD said:

 

Absolutely spot on.  Things like cam belt changes and haldex oil changes are unlikely to be done as a matter of routine either, something to bear in mind when buying a used car

Services, Cambelts bfc dsg oil/filter changes etc are always approved by sales managers to be done, these they can not get away with, stupid things like corroded discs they seem to think customers wont notice.