My Karoq is 1 month old and has been all I expected of it. 

Yesterday when out shopping the car refused to lock. I was using the key fob. I checked it was in park and all other doors were closed. Started and stopped several times then a yellow warning light with a key appeared in the central consol declaring "no key present". I tried the spare key my wife had without luck. I tried the keysee system and then gave up. I can't find any reference to this warning light in the manual. When I got home the car locked perfectly. Was there some sort of force field in the John Lewis car park? I know when I go to the dealer there will be no fault found. Has anyone else had this experience? 

Same happens to my car on a specific spot, near a high voltage transformer where I park the car for visiting local bike shop. Obviously EM field disrupts...

Having two keys in close proximity may frustrate the hand off control of each key

 

Did you try moving one key away?

Your car was trying to do you a favour. John Lewis can be expensive.

If it happens again remember to check the vehicle status...

 

Maybe not the issue here but I had an incident with my mum who said she could not lock her Golf. I even tried the key and removing the hidden key hole in door handle.

 

The issue was resolved when I sat in her car and found it was turned on and not off. I guess older version of the system but surprised me.

Usually the key symbol shows with the 'key not in car' message if the ignition is on and the key is removed from the car. It could be that when you came to a stop the start/stop killed the engine, making it appear as if the car was off. This would prevent the car locking as you described. 

Many thanks for all of your replies. Now I have a clearer idea of the possible reasons for the fault I shall monitor it very carefully.

 

There seems to be a lot of failsafe systems built in to the car which interact with themselves and for someone such as myself who is new to the car cannot always be logical.

I shall reply to some of your statements 

Irfant : I agree this could happen but I would really hope with this amount of electronics they are shielded from an EM field.

33q: My wife had disappeared with her key and I went and retrieved it so they weren't in close proximity to start with but an interesting point

silver1011: Next time I wont panic. I will indeed check the vehicle status and get some photos.

MJ1: I actually got back in the car and moved it twice going through the procedure of putting it in park and applying the brake etc just as I usually do so something was amiss.

LBFS: good to see you know about the key symbol. Why is it not mentioned in the online book? I will take on board your explanation and see if I can simulate it.

 

This morning I got in the car as normal started and put it in drive. Ensured the brakes were off and it would not move. After revving the engine a horrible noise came from the brakes and it moved slightly. This was precarious as I was in a row of cars with only 2 foot front and back. Clearly the brakes were not releasing but after 3 or 4 shunts back and forth I was able to move away. Its not happened again today. What was wrong with a handbrake? I think the electronics in this otherwise brilliant car are going to be its downfall.

A few years ago there were problems at a particular car park at the Bluewater shopping centre in Kent, where the AA and other recovery services were being called out because people couldn't start their cars, there were so many incidents that they asked for it to be investigated and it turned out there was something interfering with the electronics.  I would have thought that by now that was rectified.

3 hours ago, womanofkent said:

A few years ago there were problems at a particular car park at the Bluewater shopping centre in Kent, where the AA and other recovery services were being called out because people couldn't start their cars, there were so many incidents that they asked for it to be investigated and it turned out there was something interfering with the electronics.  I would have thought that by now that was rectified.

Hi this happened near the front door of the John Lewis Home near you. It would be interesting to see if you had the same experience if you were ever shopping there! I can remember when they first put cameras and other security devices on the P&O ferries when you went back to your car most of the alarms had gone off! 

1 hour ago, Doogle69 said:

Hi this happened near the front door of the John Lewis Home near you. It would be interesting to see if you had the same experience if you were ever shopping there! I can remember when they first put cameras and other security devices on the P&O ferries when you went back to your car most of the alarms had gone off! 

 

ooh that's not good, we parked there the other day in the line opposite the door with no problem, you should have said we could have had a  and yesterday I was lucky to have the Karoq all to myself  that would have been a great photo opportunity 

 

I know my neighbour's Jeep renegade's alarm goes off on the ferry, I think that is to do with the motion sensors, so he now disables that.

 

BTW sent you an email today 

19 hours ago, Doogle69 said:

Hi this happened near the front door of the John Lewis Home near you. It would be interesting to see if you had the same experience if you were ever shopping there! I can remember when they first put cameras and other security devices on the P&O ferries when you went back to your car most of the alarms had gone off! 

 

I think the issues on ferries is the car alarms motion sensors and the motion of the sea 

A few months ago, on a return journey from Holland to Hull, I forgot to immobilise my interior sensor alarm. When we got in range of the UK and a signal, I received two alerts to my iPhone alerting me to two occurrences of the alarm going off due to the tilt motion sensor being activated!

Belated apologises to anyone trying to sleep in the cabins above the car deck...

10 hours ago, silver1011 said:

 

I think the issues on ferries is the car alarms motion sensors and the motion of the sea 

 

Plus the very high vibrations set up when the ferry hits Full Speed Astern & manoeuvres when the ferry docks can trigger alarms.

 

Guess who once forgot to de-activate his alarm one time.

On ‎14‎/‎11‎/‎2018 at 15:19, Doogle69 said:

 

This morning I got in the car as normal started and put it in drive. Ensured the brakes were off and it would not move. After revving the engine a horrible noise came from the brakes and it moved slightly. This was precarious as I was in a row of cars with only 2 foot front and back. Clearly the brakes were not releasing but after 3 or 4 shunts back and forth I was able to move away. Its not happened again today. What was wrong with a handbrake? I think the electronics in this otherwise brilliant car are going to be its downfall.

 

I have had a similar occurrence but I, deliberately, had a door open (a bit of close manoeuvring with the caravan). Closed the door and it was OK. Was it possible one of your doors was not properly shut?