Hi there - I was wondering if anyone had had any luck buying one of the service plans Skoda have advertised on their website (22.50/month for 18 months for one major/one minor service)? I can't for the life of me get the website to progress past the 'payment information' input screen. Nobody in customer services seems to know why/be able to help either. Just wondering if I'm the only one (local dealer can't/won't match the online price)

Also please do let me know if I've posted this in the wrong section... I have an octavia but I suppose you could buy a service plan for any model!

Sorry not an answer.

 

But £405 for 2 services on a Fixed Service Regime (9,400 miles / 372 days) where you might get little Replacement Parts in the Major service is 'Simply not clever'.

 

How old is your car, how many miles and how many miles a year do you cover. & a Petrol or Diesel?

63 plate petrol with  ~57,000 on the clock, and I think I'm probably driving ~7,000/year at the moment

Have you tried with Google. I have had difficulties in the past with payments using Microsoft Edge. It could be your computer setup.

 

I've tried it on Chrome and Safari (OSX and iOS). When I click 'submit' nothing happens... If I give it incorrect information It'll error, but with the correct information nothing happens!

 

 

3 minutes ago, DanS said:

I've tried it on Chrome and Safari (OSX and iOS). When I click 'submit' nothing happens... If I give it incorrect information It'll error, but with the correct information nothing happens!

 

 

To add to the above, I've tried it on Chrome/explorer on PC too

DanS, what servicing has the car had.

 

Did the Air Filter and Spark Plugs get changed at 40,000 miles, Last Service or before that.

Brake Fluid Changed in 2018 and due in 2020, but not on the service plan.

 

Maybe best get servicing at an Independent as needed and proper service and maintenance every year, brakes serviced etc.

 

This type of Main Dealer Servicing has to many things not done or replaced. 

http://skoda.co.uk/owners/servicing-and-maintenance

http://skoda.co.uk/owners/simply-fixed-service-plan

 

 

Hi Skoffski, 

 

I know this sounds awful, but I'm really not sure, and I don't know where I'd check. I don't have a service book/I think it's all online (not sure where though?)

You call into a Main Dealership and get the Service & Warranty record from the System printed out, or Email them for it, 

or ask Skoda UK Customers Services because they had the Cunning Stunt of stopping Service Manuals, so have them do a little work.

http://skoda.co.uk/about-us/contact-us

 

Tell them about the glitch on the IT as well.  Bet they never heard of that before..

Thank you very much for the advice on getting the servicing info - I was baffled to not have a service book!

 

Infuriatingly, I've already tried telling customer services about the IT glitch: they directed me to my dealer, who can't/won't match the offer. The dealer also can't replicate my IT glitch because they refuse to place their financial information into the payment screen (despite this being the point of failure, and there's a 'confirmation' step afterwards! It seems like the online portal is the only place to buy the service as the team that administer it aren't 'customer facing'

 

In the meantime, I'm just trying to work out if it's only me or if the system just doesn't work. 

1 hour ago, DanS said:

they directed me to my dealer, who can't/won't match the offer.

 

T&C state the offer is only available at participating dealers. Obvious answer, go to another dealer?

 

For what it's worth, I don't see any benefit in having a car that age and mileage serviced at a main franchised dealer. Why not seek out a local indi VAG specialist or any garage with a good reputation.

Fair enough - and thank you for the advice. I suppose spreading the cost monthly was what attracted me to the plan. ATS seem to offer a similar 'comprehensive' service for £165, which seems more reasonable than the dealer 

63 should have a service book, my 63 VRS does.

 

Skoda dealers offer a £99 oil and filter service which is probably all you'll get for at least one of those services. Depending on what was last done when, you might get a pollen filter too. @Skoffski is spot on, £405 for 2 fixed services is a lot, especially when stuff is replaced *as required* but the cost is the same. The glitch has arguably done you a favour.

 

Can you change the air filter and pollen filters yourself? Both cheap for OEM level quality (Mann) and less than 10 mins effort each. That only leaves the spark plugs every 40k and things like brake fluid or DSG service if applicable, which won't be covered under the service plan anyway.

If it got one it will only be there if handed over with the car or not mis-placed,

but the Servicing and Maintenance was still going online back before 2013. so it should be easy to check.  The Body Checks should be on the system as well.

Put the money aside into a virtual or real pot (if you are usually tempted to spend like I am) and you have the funds ready to be used.

 

As above.  Use skoda fixed pricing or local VAG specialist for better value/service.

Thank you for all the input - as you're all probably gathering I'm fairly clueless when it comes to this sort of thing! I'd been using the fixed pricing scheme and that was working out at being 169 (interim) one year then 279  (major) the next, so compared to this 405 was a saving. I'll see if I can get a print out of the service history - the car didn't come with a service book. 

If it was my car at that age/mileage I would be doing the following:

- Annual engine oil change with filter and air filter

- 40k dsg oil (if dsg) - (local VAG place)

- Bi-annual fuel filter, pollen filter, other filters (maybe local place or home job)

- 3-4 years brake fluid (local place)

- Everything else changed when worn/bust. (.....)

@DanS

If the last Service was a £279 Major Service find out if the Spark Plugs and Air Filter were changed then.

 

They should have been by Manufacturers Guidelines or Recommendations, or Schedule, and because you were paying for that, but at least to have them checked and if not changed then they would not be doing them at the Minor service, so another 14,000 miles would pass.

 

This is the issue with Fixed Servicing, price paid often for no more doe than at a Minor Service, or even a £99 Oil Service.

 

Full Main Dealer Service Histories can be the History of very little being done year after year.

Last one was the 169 interim service, but I'll still check. Thank you all for the advice

Always try your luck, works for me.

My VW group which includes Skoda does a price match but they don't advertise it. I phone up their service dept and ask the price of my next service, as of now its £279 for a major service plus MOT at £39. I ask will they match Halfords @ £274 inc MOT but not plugs or fault diagnostics? They say we will match but Halfords do not use genuine Skoda parts, to which I reply; No but they do use skoda approved parts so that covers that problem! If they're good enough to be skoda approved they must be okay? I have booked the service at my dealer for mid Feb' with a proviso that they price match. I will phone them a few days before the service date and give them the Halfords price.  They don't usually say no, well not yet anyway!

 

It will be 4 years old but only 15k on the clock.

I was sold an Octavia with "2 years free servicing" which was basically the service pack included in the sale.

 

Imagine my surprise and the first visit when they tried to charge me £140 for Brake Fluid change and Air Con service.

 

No I didn't pay.

 

VAG indy for me once out of warranty.

 

Lee

1 hour ago, ajw1100 said:

Always try your luck, works for me.

My VW group which includes Skoda does a price match but they don't advertise it. I phone up their service dept and ask the price of my next service, as of now its £279 for a major service plus MOT at £39. I ask will they match Halfords @ £274 inc MOT but not plugs or fault diagnostics? They say we will match but Halfords do not use genuine Skoda parts, to which I reply; No but they do use skoda approved parts so that covers that problem! If they're good enough to be skoda approved they must be okay? I have booked the service at my dealer for mid Feb' with a proviso that they price match. I will phone them a few days before the service date and give them the Halfords price.  They don't usually say no, well not yet anyway!

 

It will be 4 years old but only 15k on the clock.

 

£274 for an oil and filter change, including an MOT they value at £39

Bargain, that is if they bother changing the filters, no.....surely not....no a better plan, fail the MOT on "wheel rough when rotated, new wheel bearing required £279 please"

42 minutes ago, xman said:

 

 fail the MOT on "wheel rough when rotated, new wheel bearing required £279 please"

 

To be fair, the wheel bearings are made of cheese on these Octavias, it's not an unrealistic possibility.

Cheese, another area where UK are world leaders......