5 hours ago, Scot5 said:

What I  'seem'  to be saying?  

 

quote: "...they admit they've seen the issue before and would submit a claim to VW. VW immediately reply with the go-ahead"

 

I didn't convince the dealer to replace a faulty part, VW told them to do it at their expense. That had to, they have no other option. If they didn't then I'd have raised a claim thru the small courts and I'd have won. I'd have won because that's our law.   

 

 

It's all fine when it works,

Unless VW are admitting it is a known fault in the UK that they will repairing FOC, you will still have an uphill struggle.

A load of people on the internet complaining about the same thing is not going to get you very far - this idea of "that is our law", there is a point where something because fact and a point at which it is conjecture.

 

I'll give you a real-world example - A whole host of VW brand cars are effected by an Inlet Manifold issue. There is a small motor that gives up the ghost and with nobody actually replacing or repairing that motor, the owner is left with the bill for a new inlet manifold and the labour to have it fitted. Think somewhere in the £700 - £800 range.

This issue effects Skoda, Seat, VW and Audi vehicles as the same part is found in all.

 

In the US a class action was taken against VW and the result was that this part now has a 10 year / 100,000 mile warranty, regardless of the age of the vehicle, however in the US only. This is something VW have admitted to there being an issue on. It's a non-serviceable part with no listed replacement period, it's expected to last the life of the vehicle.

 

If you have this same issue in the UK you are not covered by the US ruling, you are not covered by the fact that "In the US VW said this and that....." you are beck to a situation of a group of people all reporting the same issue, with VW refusing to admit it's a known issue or one that will be repaired, FOC.

I was hit by this very issue on a 4yr old vehicle. I fought all the way, through dealership and Skoda and in the end, my full Skoda Service History got me a goodwill contribution of 70% (a lot better than many others did).

When I came to actually sell me car 2.5yrs later, a matter of weeks before I was ready, the same warning lights and error codes started to be reported again - exactly the same fault had occurred and there was no way I'd be getting any goodwill this time - I got rid of the car anyway without any loss of value, but this really is a known fault, known by everybody except VW Europe who just wash their hands of the issue.

 

Sure you can start your small claims or the legal route, but you are going to have to prove that this is an issue that VW are ignoring.

You're going to have to gather the information, the information on the US deal, prove that the parts are the same, get other people involved - this is far and beyond the means of most people, they just don't have the time or resources to resolve it.

 

If you're in a situation where VW have publically acknowledged a "known fault" and that is what happens to you then great - there were a lot of people happy when VW admitted the Coil Pack issue a few years ago and people started getting them all replaced for free.

As Said, when the fault is known and there is an admission, happy days. But when you have a fault that you know is "well known and well documented" but there is no admission, that is when you're at the mercy of dealerships and goodwill.

3 hours ago, xman said:

Still haven't told us how it costs £1600 to change an ABS sensor on a Golf.

 

Probably not a sensor - I had a 2005 Volvo where the ABS Pump/control unit went at 4 years old and if Volvo hadn't replaced under goodwill would have been £1500+   There are posts in the Octy 2 section about the same control unit IIRC.

 

As for "known" faults, I'm pretty sure carbon deposits in the inlet manifolds of direct injection petrol engines are pretty well known but I had quite a job to get ANY goodwill out of Skoda UK when my Mk2 Octavia needed a new manifold at 45K when out of warranty.  

 

I had to contribute significantly and if the car had not been one owner from new with full Skoda service history they told me I wouldn't even have got what  I did.     

 

Those carbon deposits by the way were not covered by an aftermarket warranty I had from one of  the leading brands.  My advice would be to check what's excluded before parting with your hard earned on a warranty. 

In China they have a 10 year/160,000 km warranty on DSG boxes, in Australia its 5 years. In fact from Jan 1 2019, new VW cars sold in Australia are covered by a 5 year/unlimited mileage warranty on everything, with the usual exclusions.

 

Perhaps quote that to your Skoda dealer when your DQ200 box goes tits up on you. I don't think it will get you very far!

On 21/02/2019 at 20:53, ahenners said:

Was that £174 with no excess and comprehensive cover? It seems rather cheap.

 

I planned to take this for my VRS TSI DSG, but it's about £800 a year with 0 excess and not much cheaper with the excesses if you make 1-2 claims a year.

 

Yes, all components cover and £0 excess.

Goodwill, is just that and is down to the mood of the person making that decision at that time. My wife had an out of warranty  BMW 3 series which blew a turbo, dealer wanted £3k to repair it and said we might get a good will gesture, we did 50% but still £1.5k  to us. I did some digging and found that there was a batch of turbos fitted to the 3 series in that year to that model that had failed. I went back to the dealer armed with details. The turbo was replaced with a token cost to us of about £60 I think, was some years ago though.

Having a piece of paper with all components and no excess clearly printed left no room for wriggling, no arguing, no having to prove a known fault and was repaired in under 24 hours enabling us to go away for the weekend.

 

 

 

On 21/02/2019 at 20:53, ahenners said:

Was that £174 with no excess and comprehensive cover? It seems rather cheap.

 

I planned to take this for my VRS TSI DSG, but it's about £800 a year with 0 excess and not much cheaper with the excesses if you make 1-2 claims a year.

 

Yes, all components cover and £0 excess.

Goodwill, is just that and is down to the mood of the person making that decision at that time. My wife had an out of warranty  BMW 3 series which blew a turbo, dealer wanted £3k to repair it and said we might get a good will gesture, we did 50% but still £1.5k  to us. I did some digging and found that there was a batch of turbos fitted to the 3 series in that year to that model that had failed. I went back to the dealer armed with details. The turbo was replaced with a token cost to us of about £60 I think, was some years ago though.

Having a piece of paper with all components and no excess clearly printed left no room for wriggling, no arguing, no having to prove a known fault and was repaired in under 24 hours enabling us to go away for the weekend.

 

 

 

On 21/02/2019 at 20:53, ahenners said:

Was that £174 with no excess and comprehensive cover? It seems rather cheap.

 

I planned to take this for my VRS TSI DSG, but it's about £800 a year with 0 excess and not much cheaper with the excesses if you make 1-2 claims a year.

 

 

 

Still stuck!!

 

Edited 25 February, 20197 yr by ajw1100

On 26/02/2019 at 01:16, ajw1100 said:

 

Yes, all components cover and £0 excess.

Goodwill, is just that and is down to the mood of the person making that decision at that time. My wife had an out of warranty  BMW 3 series which blew a turbo, dealer wanted £3k to repair it and said we might get a good will gesture, we did 50% but still £1.5k  to us. I did some digging and found that there was a batch of turbos fitted to the 3 series in that year to that model that had failed. I went back to the dealer armed with details. The turbo was replaced with a token cost to us of about £60 I think, was some years ago though.

Having a piece of paper with all components and no excess clearly printed left no room for wriggling, no arguing, no having to prove a known fault and was repaired in under 24 hours enabling us to go away for the weekend.

 

 

 

I'm about to renew mine this month.  Same price as last year 147 gbp, all components, 250 gbp excess.  

I had the extended 5 year warranty.

 

In year four I had.

 

Coolant leak behind dash, dash out, matrix replaced, aircon regas etc.

2x wheel bearings.

2x DSG Gear leavers

2x DSG Clutch Packs

DSG Flywheel

DSG Mechatronics

 

Lee

17 minutes ago, logiclee said:

I had the extended 5 year warranty.

 

In year four I had.

 

Coolant leak behind dash, dash out, matrix replaced, aircon regas etc.

2x wheel bearings.

2x DSG Gear leavers

2x DSG Clutch Packs

DSG Flywheel

DSG Mechatronics

 

Lee

It makes you wonder if you should have bought a Skoda, never mind an extended warranty.

I paid a small fortune for my used vRS extended warranty for year 4 even with a £250 excess. I’ve thankfull not needed it but I did it because I need the car for business and the costs were more predictable. I suppose I could of pocketed the money and taken the gamble?

 

The extended factory warranty is well worth it in my opinion, I’m waiting on a Kodiaq SEL 2.0 TSi 190 and that will have the year 4 and 5 100,000 mile warranty added.

 

SWMBO Yeti was 3 years 3 days old when it had an electrical fault with the environmental sensor and took some time to sort out, the extended warranty must have nearly paid for itself on first use.

18 minutes ago, xman said:

It makes you wonder if you should have bought a Skoda, never mind an extended warranty.

 

It's my 12th Skoda and the first I've been dissapointed with.