I'm currently sat waiting in the Skoda dealership for my 4pm appointment with the sales guy for my handover, while I'm waiting I've just had a look round my new sportline plus estate which is parked up outside, and immediately saw a big deep scuff on the lower lip of the front bumper, it's taken around 5mm deep and probably 80mm across, 

Not even spoke to anyone yet and I'm absolutely fuming, 

What should I be asking for from him

What is reasonable to accept, in my mind I want a completely new bumper provided, and maybe a set of rubber mats or something as a way of apology for spoiling my brand new car experience

Edited 15 March, 20197 yr by SteHaworth

Just leave the car and take the Principal Dealers perk for the week and they can deliver your new car next week properly repaired.

New Bumper fitted.

 

Have they got a Kodiak vRS sitting that VW still own?   That would be a good one for them to give you away.

Edited 15 March, 20197 yr by Skoffski

That's appalling that someone hasn't spotted/rectified that.

 

It will be an easy repair though (not the point I agree) so whilst you could ask for a full bumper you should also be asking for a decent compensation offer, of a full set of mats, a service plan or something similar.

 

Refuse to accept the car unless you get what you want!

It's also not very clean, is it brand new??

they will try to repair that and not put a new bumper on it...

 

Ask them to take a seat.. and go over the PDI check...

 

Refuse to take it until its sorted though is my advice.

 

keep us updated.

Needs a proper repair.  not a chips away mend.   Written confirmation that a repair has been carried out in case there are problem further down the line.

 

Who did the PDI Stevie Wonder........?

 

 

 

 

My local guy would do that for £80, its not serious

Very annoying. Its saving grace is that it is plastic and not a metal surface where rust could start.

Local guys will do it for £80. Some filler, primer and paint & forget the 20% VAT.

 

But then no need to accept crap on a new car.  Kerb side autos or a bit of a touch up. 

Even though it probably needs that again first time you misjudge a kerb height.

 

PS

If it was not spotted by the OP it would have been touched up in 10 minutes of some 'refinishers / valeters' time.

Edited 15 March, 20197 yr by Skoffski

23 minutes ago, Skoffski said:

Local guys will do it for £80. Some filler, primer and paint & forget the 20% VAT.

 

But then no need to accept crap on a new car.  Kerb side autos or a bit of a touch up. 

 

 

I'd better tell all those guys I see taking in their top end Porsche's, Lambos, etc etc then!!

 

 

 

Getting work done for around a £35 hourly rate working on top end cars is really good for those top end car owners.

Some have overheads, stuff to buy, overheads and taxes to pay.

£80 jobs cash in hand and then being VAT registered and insured is maybe not going to matter...

 

Plenty cheapo blow jobs available,

same with car touch ups!

 

When doing 'In transit repairs' or 'Pre Delivery, best the customer does not see what or where it is getting done.

Later when the paint comes off, it is harder for the Dealership to say, 'Nothing to do with us, there is no record of any damage.'

Edited 15 March, 20197 yr by Skoffski

1 hour ago, RickTT said:

Ask them to take a seat.. and go over the PDI check...

 

Refuse to take it until its sorted though is my advice.

 

I would do this.

 

 Take a look at the PDI sheet and lead in with “so the body work inspection flagged no issues, please talk me through that”

 

If there’s any finance involved then don’t sign for the car; the dealer will be more receptive to meeting your ‘demands’ when they haven’t been paid. 

 

 

Oh and get yourself a free service too 

What a mess and sorry to hear it. Agreed it is a simple fix, but it shouldn't have happened. 

 

However - now is the time to take a deep breath. I stupidly managed to inflict much worse damage to mine (and yes I know it isn't the same thing). The repair is completely invisible as long as it is done properly. As has been said, the damaged area is not going to rust.

 

There are no excuses for this, but don't let it spoil your enjoyment of the car. Get them to fix it and extend the entire paint warranty and get them to compensate you for the hassle. Then enjoy what is a brilliant motor.

 

BTW - congratulations!

Just to demonstrate...

 

This

became this

in one day. 

 

It didn't stop me swearing (a lot) though. Best part of a year on, the repair still looks perfect.

Thanks for all the replys guys, 

I got fed up sitting there seething to myself while waiting for my sales guy so I found the boss of the dealership and expressed my disappointment with my brand new 40th birthday present being damaged on delivery,

After looking for himself and discussing with other staff, they asked if I would accept my bumper being swapped with another car from their stock, which I agreed to, then a while later they came back saying the donor car was diesel and with mine being petrol even though outwardly the same, inside they are different and neither was interchangeable

The next solution was for me to take the sales managers car (a 220 petrol superb) and they would get a bumper in and painted by the body shop, to me this was unacceptable, I want a factory finished bumper not one sprayed up to nearly the right colour plus I know they would wash the car after fitting the freshly painted bumper which I do not want, it was hard enough making sure they didn't wash it before delivery I don't want it left with the bodyshop,

Third solution was to find another donor car in group, they located one in Scotland so it's being trailered down to my dealers next week, and I took my car today and they will swap the bumpers at my convenience,

I then asked for a full set of rubber mats, tunnel mat, boot liner and a spare wheel and Jack kit,  the wheel was in stock, the mats are on order :-D

 

Spoiled new car experience, disappointment with brand new 40th birthday present............

 

Bumper replaced; full set of mats, tunnelmat, boot liner, spare wheel and jack kit..............

 

New vehicle being trailered down from Scotland to remove bumper................

 

Do you think the damage was deliberate?

 

On the positive side you have found a  very patient and understanding dealer principal.

 

I know what I would have done but thats why I would not make a successfull dealer principal.

 

 

Edited 15 March, 20197 yr by J.R.

The damage looks as though it came off the transporter a bit too fast and hit the ground some how, 

The staff have been very good, just shows what being polite and keeping cool can do for you if and when a problem occurs

Nice work.  Sorry that your new car experience and Birthday treat was ruined. I really do sympathise, I would be gutted. 

 

The bumpers are indeed different as there’s an air intake just inside the near side fog light on the 280 which isn’t there on a TDI. I know this because it makes it a complete PITA to try and swap fog lights, without snapping some trim 

 

I hope everything goes smoothly from here on in. Best of luck. 

 

P.S - if other Superbs have meteor grey for primer, what colour primer do meteor grey Superbs have? 

I remember when bumpers were big chromed heavy metal things that you could push start another similarly equipped car with, you could even buy shaped adaptors for fitting towbars.

 

I also remember when you could drive up to a kerb and know when to stop when you felt the front wheels bumping it.

 

In the Mairie car park last night I drove slowly up to the kerb and heard the horrible graunching that told me that if I tried to reverse out I would rip the bumper off, I had to get several volunteers to lift the front, on the way there a similar noise as I drove down the flank of a particularly aggressive speed hump at a very slow speed.

 

And it wasnt even my birthday

 

In Paris and other large cities they still leave the handbrakes off when parking so each car that parks or wants to exit just shunts the row of cars in front and behind along until there is enough room, in the 80's in Monaco nobody knew how to do a hill start using the handbrake, the car behind would have pulled up so close they would roll back and when they felt the bump then was time to bring the clutch pedal up, I left a generous gap after the first shunt and they would roll back gathering speed making a big shunt, no problem to me as I was driving a split screen Kombi but they would shake their fist blaming me, with plastic bumpers that has died out but the fist shaking blaming others for your own incompetence is still alive and well.

 

 

A new car here will have bumpers and most every other panel looking like that in a week.

2 hours ago, penguin17 said:

P.S - if other Superbs have meteor grey for primer, what colour primer do meteor grey Superbs have? 

 

Ha! I think you already know the answer to that one! 

14 hours ago, J.R. said:

 

A new car here will have bumpers and most every other panel looking like that in a week.

I remember going to Nice a good few years ago and witnessing parking as you describe. I was gobsmacked first time I saw it.

Sounds like outstanding service from the dealer concerned. I'm actually amazed they are going to those lengths when a localised repair done well would be as good as new.