I owned my new car today (ex demo 1.5 se l first edition) for all of 5 minutes before having to hand it back to the dealer for them to investigate multiple issues:

 

- Sat Nav "loading" but not actually connecting

- ACC - "this function is not available"

- Smartlink - "this function is not available"

 

Apparently had a full software update yesterday.

 

Didn't even get to drive it. Sent home in a loaner 1 litre Fabia. Only a 4 hour round trip.

Edited 14 August, 20214 yr by Jamie82

Pre-delivery inspection obviously not done....

I believe anything these days with the motor trade. Standards and customer care is lousy. 

I work in the aviation industry. We have to get it right fist time no excuses.  There's no lay-by's and emergency phones to ring for help if you have a problem when flying at 500 knots at low altitude!

It's so infuriating. "It was all working fine this morning". 

Hope you're not waiting too long for a solution and on the road soon.

All the best.

2 minutes ago, AviationNut said:

Hope you're not waiting too long for a solution and on the road soon.

All the best.

Thank you. Booked in on Monday, hoping it's a simple error/fix. We shall see!

13 hours ago, AviationNut said:

 

I work in the aviation industry. We have to get it right fist time no excuses.  

You are correct.  It’s so important to get it right fist time.

 

(Yes, I know sarcasm is the lowest form of wit, and forgive me, but this was too good to pass up...)

 

And yes, I did edit 😇

Edited 15 August, 20214 yr by Baxlin

4 hours ago, Baxlin said:

You are correct.  It’s so important to get it right fist time.

 

(Yes, I know sarcasm is the lowest form of wit, and forgive me, but this was too good to pass up...)

 

And yes, I did edit 😇

Got me on that one........poorly engineered spell checker on my phone

18 hours ago, AviationNut said:

I believe anything these days with the motor trade. Standards and customer care is lousy. 

I work in the aviation industry. We have to get it right fist time no excuses.  There's no lay-by's and emergency phones to ring for help if you have a problem when flying at 500 knots at low altitude!

 

5 hours ago, Baxlin said:

You are correct.  It’s so important to get it right fist time.

 

(Yes, I know sarcasm is the lowest form of wit, and forgive me, but this was too good to pass up...)

 

And yes, I did edit 😇

 

Yeah...fist time is a real pain in the arse....

 

 

 

 

 

 

 

 

 

TAXI....!!!!!!!....

20 hours ago, Jamie82 said:

I owned my new car today (ex demo 1.5 se l first edition) for all of 5 minutes before having to hand it back to the dealer for them to investigate multiple issues:

 

- Sat Nav "loading" but not actually connecting

- ACC - "this function is not available"

- Smartlink - "this function is not available"

 

Apparently had a full software update yesterday.

 

Didn't even get to drive it. Sent home in a loaner 1 litre Fabia. Only a 4 hour round trip.

Something similar to your experience.

We got a call from the dealership stating multiple software updates so  to bring the car in. It was with them for best part of the day.

Issues we weer experiecing is reverse sensors not working and some small intermittent issues

When I picked the car, was told that I would have to bring it back as  they had to order a replacement bit of hardware, the OCU (onlince services control unit). 

Not sure what this does but have been waiting for it for teh best part of a amonth as it has to arrive from Germany! On receipt of the car, the Carplay wouldnt work, smartlink isnt available and the satnav is stuck loading...

We started getting new errors now and a concerning one is the one from the jpeg.

Shocking as after an Octavia RS (2010), Superb L&K (2014) and a Sportline Superb (2010) this is teh first time I've had more serious issues

IMG_3463.heic

On 14/08/2021 at 17:11, AviationNut said:

I believe anything these days with the motor trade. Standards and customer care is lousy. 

I work in the aviation industry. We have to get it right fist time no excuses.  There's no lay-by's and emergency phones to ring for help if you have a problem when flying at 500 knots at low altitude!

Rubbish! Problems occur all the time with aircraft and all manner of help is available to flight crews while in the air. The reason they don't drop out the sky is down to over-engineering and redundancy along with long established systems and agencies that work for a common benefit but problems always happen. Then of course there's the 737 Max, grounded for two years. You have no idea of how the motor trade works and how they're left to sort out and excuse problems built in by the manufacturer who themselves often  don't have a clue how their vehicles work. I recently took delivery of a PHEV Octavia and it's riddled with software issues so please tell us why you believe this is the responsibility of the "motor trade" and not the manufacturer. 

 

We operated identical helicopter types in pairs (AS355s, then AW109s and then onto S76Bs) as it was the only way to guarantee one was always available. There's no comparison between operating aircraft and cars.

As I don't have the car with me to check, could someone please tell my where the 5th USB port is? 2 in the front console, 2 in the back, but I read that there are 5. Charging my phone in the front will be a pain as the cable being plugged in then makes the phone too big to fit.

 

Edit - I've now discovered that it's up top.

Edited 15 August, 20214 yr by Jamie82

38 minutes ago, byteme said:

Rubbish! Problems occur all the time with aircraft and all manner of help is available to flight crews while in the air. The reason they don't drop out the sky is down to over-engineering and redundancy along with long established systems and agencies that work for a common benefit but problems always happen. Then of course there's the 737 Max, grounded for two years. You have no idea of how the motor trade works and how they're left to sort out and excuse problems built in by the manufacturer who themselves often  don't have a clue how their vehicles work. I recently took delivery of a PHEV Octavia and it's riddled with software issues so please tell us why you believe this is the responsibility of the "motor trade" and not the manufacturer. 

 

We operated identical helicopter types in pairs (AS355s, then AW109s and then onto S76Bs) as it was the only way to guarantee one was always available. There's no comparison between operating aircraft and cars.

Going off the subject here a bit but I wouldn't say Rubbish at all.

 

1 hour ago, Jamie82 said:

As I don't have the car with me to check, could someone please tell my where the 5th USB port is? 2 in the front console, 2 in the back, but I read that there are 5. Charging my phone in the front will be a pain as the cable being plugged in then makes the phone too big to fit.

 

Edit - I've now discovered that it's up top.

Beside the rear view mirror,it is meant to be for a dash cam

Just now, Joss1733 said:

Beside the rear view mirror,it is meant to be for a dash cam

Oops I did not read it completely.sorry about that.

 

Update - the technicians can find no faults and the software is fully up to date. They're baffled. That's it.

Edited 16 August, 20214 yr by Jamie82

15 minutes ago, Jamie82 said:

 

Update - the technicians can find no faults and the software is fully up to date. They're baffled. That's it.

 

No doubt i'll have the same response tomorrow

Be smart, find something else than a danm Octavia. #117%Fail 

 

 

On 16/08/2021 at 17:25, Jamie82 said:

 

Update - the technicians can find no faults and the software is fully up to date. They're baffled. That's it.

If the manufacturer, with their vast resources, can't fix the problems they've built in why would you expect a dealer based technician to be able to? All of these problems are being, trying to be fixed, directly in conjunction with Skoda Technical so perhaps it would be more accurate to say Skoda can't fix their own cars and are leaving the dealers to pick up the pieces. Dealer's in these instances will simply be following guided test plans and relaying back their findings in ongoing dialogue until the problem is fixed or Skoda run out of ideas. The other factor to realise is that dealer level diagnostic equipment only has certain levels of access whereas the manufacturer has total access. 

Getting it back tomorrow - they're very confident that it's been resolved...we shall see!

On 23/08/2021 at 20:17, Jamie82 said:

Getting it back tomorrow - they're very confident that it's been resolved...we shall see!

I've given up with mine. It's a company car with very low taxation so will just drive it for that benefit alone but there's no way I'd put my money into one of these. Such a shame because my Superb was the best car I've ever had.

 

On 15/08/2021 at 14:53, dubincalling said:

Something similar to your experience.

We got a call from the dealership stating multiple software updates so  to bring the car in. It was with them for best part of the day.

Issues we weer experiecing is reverse sensors not working and some small intermittent issues

When I picked the car, was told that I would have to bring it back as  they had to order a replacement bit of hardware, the OCU (onlince services control unit). 

Not sure what this does but have been waiting for it for teh best part of a amonth as it has to arrive from Germany! On receipt of the car, the Carplay wouldnt work, smartlink isnt available and the satnav is stuck loading...

We started getting new errors now and a concerning one is the one from the jpeg.

Shocking as after an Octavia RS (2010), Superb L&K (2014) and a Sportline Superb (2010) this is teh first time I've had more serious issues

IMG_3463.heic 1.92 MB · 23 downloads

Well I also have some similar experience to yours both.

 

On top of that my ACC stops working while driving on motorway with accompanied errors from front assist and lane assist.

Also my camera isn't working properly from may (they still don't know when they are getting new one - apperently they are out of stock), infontaiment freezes - can't do **** with it, until I turn off my car and start it up again.  shortcut on maxi dot display are missing, hill hold error, start stop error, proactive protection error, etc.

 

I've been to my dealer basicly every month or even 2x per month (since I bought car in september 2020) and they don't want to change anything even if I demanded and their answers is always "we do not have authorisation from factory". They are only updating my car and thats it and hope it will work.

 

I'm thinking of suing my dealer because car is full of bugs and other errors and they don't do nothing. - I'm not stationed in UK

28 minutes ago, Xanis said:

Well I also have some similar experience to yours both.

 

On top of that my ACC stops working while driving on motorway with accompanied errors from front assist and lane assist.

Also my camera isn't working properly from may (they still don't know when they are getting new one - apperently they are out of stock), infontaiment freezes - can't do **** with it, until I turn off my car and start it up again.  shortcut on maxi dot display are missing, hill hold error, start stop error, proactive protection error, etc.

 

I've been to my dealer basicly every month or even 2x per month (since I bought car in september 2020) and they don't want to change anything even if I demanded and their answers is always "we do not have authorisation from factory". They are only updating my car and thats it and hope it will work.

 

I'm thinking of suing my dealer because car is full of bugs and other errors and they don't do nothing. - I'm not stationed in UK

These problems have been built in by the manufacturer who quite clearly have no idea how to fix them. Your dealer can only do what they say and apply their software updates, they don't have the ability to rewrite software. Unfortunately, as hard as the dealer may be trying their hands are tied. Despite their efforts they're ultimately responsible even if the blame lies clearly with Skoda.

8 hours ago, byteme said:

These problems have been built in by the manufacturer who quite clearly have no idea how to fix them. Your dealer can only do what they say and apply their software updates, they don't have the ability to rewrite software. Unfortunately, as hard as the dealer may be trying their hands are tied. Despite their efforts they're ultimately responsible even if the blame lies clearly with Skoda.

It's very unusual for Skoda to have such major issues.

Our contract is I guess with the dealer and not with Skoda in various countries.

We were driving the other day and the seatbelt warning light and audio signal started beeping even though were both strapped in. It went on for 5 min and went away.

The speaker for the audible beep when you reverse must be located in the B pillar as it has started making a lot of noise at times when I reverse. It sounds as if though it's broken...

I agree, my Superb was the best daily driver I've ever had. Skoda have really shot themselves in both feet with this and I've given up keeping tabs on many software related faults occur each day. Fortunately it's not mine (company car) and I have no money in it so as long as it goes I don't really care as the company car tax is so cheap which is madness as I never intend plugging it in. A friend of mine was not so lucky and his failed on day three after delivery and he then lost his car for a month after it lost drive. Skoda then invented excuses  while trying to direct the dealer to fix their defective product. It's a shame as its a really nice car but even when the many daily faults don't pop up the software is just terrible in its basic design. The lack of a simple knob to change fan speed is just one example and the multiple screen presses make even this simple task dangerous. Whatever team designed and approved this need a good kicking.