30.000 km Service: software update

[mr44]

Hello happy Skoda owners!

 

(Great amount of the ppl already left.. 🙃)

 

Just had an appintment for today’s morning (Friday) to have my Octavia 30.000 km’s serviced. The service guy said it’ll take a day or so, because of the necessary manual changes, inspaction and three critical software updates.

 

Had a call from them Friday afternoon, that the software of the car crashed during the updates and they won’t be able to recover it. So I have to wait untill Monday when the Skoda factory connects and gets the job done. (guess updates it directly or so)

 

I’m just curious, has anyone experienced the same or it is a unique situation?

 

4 says without the car unexpected..

[Ootohere]

?

Have they not arranged delivery of a Courtesy car from them or Skoda Assist?

Purely a case of a Fail on their part by their employee.

[mr44]

Said they are not able to give me any car for this.

[Ootohere]

@mr44 What country are you in?

Their senior & junior sales staff are driving lovely cars that Skoda / VW own this weekend.     

 

I hope it was the Dealer Principal you spoke with and not the Service Manager.

 

 

 

[mr44]

Hungary.

[Ootohere]

OK,  you are stuffed then.

My partner is Hungarian and her families Skoda also sit waiting and they just have to do whatever to get about.

[mr44]

Sad. Thank you for your quick responses. 

[mr44]

Results:

 

 

 

Edited 13 February, 2022 by mr44

[SteveTheElder]

Good to know, thanks for the update.

 

The change in device part number suggests a hardware swap in the infotainment system as well as software updates. Have you noticed any difference?

[mr44]

5 hours ago, sneal said:

Good to know, thanks for the update.

 

The change in device part number suggests a hardware swap in the infotainment system as well as software updates. Have you noticed any difference?

 

Noone said anything about changing hw parts. Only sw update from factory.

 

Everything feels the same. Only differences I noticed:

 

- Seat heaters (finally) automatically start heating when I start the car in cold days. (Had the option before, but wasn’t working)

 

- Temp. contol buttons, and also seat heaters looks just a bit different (wider red horisontal lines)

 

..and that’s all.

 

Oh, almost forgot. I’m unable to delete 2 shop notifications now. 😅

Edited 13 February, 2022 by mr44

[TheUltraRunner]

1 hour ago, mr44 said:

 

- Temp. contol buttons, and also seat heaters looks just a bit different (wider red horisontal lines)

 

Can you make a pic?

[mr44]

1 hour ago, TheUltraRunner said:

Can you make a pic?

 

It is there. Check the pics. Just below the seat icon, red lines are wider.

Edited 13 February, 2022 by mr44

[East_Yorkshire_Retrofits]

On 04/02/2022 at 17:49, mr44 said:

Hello happy Skoda owners!

 

(Great amount of the ppl already left.. 🙃)

 

Just had an appintment for today’s morning (Friday) to have my Octavia 30.000 km’s serviced. The service guy said it’ll take a day or so, because of the necessary manual changes, inspaction and three critical software updates.

 

Had a call from them Friday afternoon, that the software of the car crashed during the updates and they won’t be able to recover it. So I have to wait untill Monday when the Skoda factory connects and gets the job done. (guess updates it directly or so)

 

I’m just curious, has anyone experienced the same or it is a unique situation?

 

4 says without the car unexpected..

 

This can happen with updates, it happened with our Formentor prior to collecting 

 

They'll get it sorted, dealers are just limited as to what they can do without support from further up the pyramid 

[East_Yorkshire_Retrofits]

19 hours ago, sneal said:

Good to know, thanks for the update.

 

The change in device part number suggests a hardware swap in the infotainment system as well as software updates. Have you noticed any difference?

No hardware change, the newer software changes the hardware number 

 

It's now changed from the older 16xx SW train, to 18xx 

 

Without this specific update, it was impossible to update from 16xx to 18xx

 

(The below is true for the rest of the brand's, haven't checked with Skoda)

Vehicles on 16xx can't have wireless android auto (they can have wireless carplay). They also don't display the HVAC settings when using Full Link 

 

It's unlikely it's the infotainment update that failed as they'd either have been able to sort it themselves when it went into emergency download mode or it would be completely dead, it'll have been one of the many other control units within the vehicle. 

Edited 14 February, 2022 by East_Yorkshire_Retrofits

[HerrFlik]

When mine went in for the updates it took 2 and a half days. They changed some Hardware but the main issue was the software update which crashed on mine too at the dealer. Something about if it loses data connection or the car switches off halfway through the update it can block the car or not update correctly and it has to be started again. 

 

 

 

 

[xman]

What a faff, even worse than Microsoft Windows.....

 

 

[mr44]

3 hours ago, xman said:

What a faff, even worse than Microsoft Windows.....

 

 

 

At least it doesn’t restarts itselft during driving without any warning..  ..oh wait 

[SkOmk4]

36 minutes ago, mr44 said:

 ..oh wait 

😅

 

BSOD (blue screen of death - for the Win98/XP nostalgic) - that's what was missing from Octy's mk4 software...

...both virtual cockpit and multimedia at the same time - that would be the cherry-on-top!!!

Someone should add it to the suggestion list of the IT division @Skoda... Time is not lost - they can add it once they launch the mk4.5

Edited 14 February, 2022 by SkOmk4

[xman]

30 minutes ago, SkOmk4 said:

Someone should add it to the suggestion list of the IT division @Skoda... Time is not lost - they can add it once they launch the mk4.5

 

As usual Audi get first dibs at new features, followed by VW then SEAT and Skoda a long time later.

https://www.audiworld.com/forums/vag-com-discussion-51/new-q3-mib3-fatal-error-3010951/