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? Appalling Aftersales Service ??

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6 minutes ago, IanPerry316 said:

Why should you have to pay for a full manual - I've just paid £30K+ for the car? 

 

I would also ask, given the problems several members on here have encountered in attempting to find the solution, whether what's on offer on that link is the full digital version of the manual - particularly pertinent given that it appears to be an american site.

 

 

I could view it for free but as I mentioned previously, it's an old manual from 11.2017 :)

 

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1 hour ago, EnterName said:

That link works just fine.

image.thumb.png.b4482a501358382dae474d88d43bf3f2.png

Thanks, Daveybm, but my model is tthe 2023 version, with several features as standard (and some as optional extras) that are not included in the 2021 version, and for which the paper handbook that came with the car specifically states I must go to the online digital version of the handbook. Simple problem, as explained previously (& confirmed by other posters who have tried) - this version is not in downloadable form, and cannot be printed except (as far as I & at least one other have discovered) by taking screenshots of every individual page & then physically printing the screenshots!  How logical/customer-friendly is that?

IanPerry316

 

10 hours ago, IanPerry316 said:

3. The question remains - why is there nothing in English that is downloadable or printable?

 

Presumably because it's an online manual?

 

On 15/11/2022 at 12:10, varooom said:

I don't think people understand the OP's problem.

 

I do understand. What I can't understand is why does OP thinks he has to download the manual. You can read it on a tablet, a phone you can even read it on the headunit itself.

 

How different is the online version to the printed offline version? What is the OP specifically looking for? ( I'm not convinced he knows )  The online version includes Videos / demos. How the **!&$ can you print off a video?  It's an online manual - the clue is in the description.  I go straight back to what I said before, I think Skoda have provided masses of information for all their cars which is available to anyone. To think all we used to have was a thick book filling the glovebox - I think it's brilliant.

 

I see the OP's issue like Encylopedia Britannica. You used to be able to buy a whole shelf worth of large heavy books, which they then transferred on to CD. ( mid-90's,  pre internet days ). It's like someone complaining that they can't print off the contents of the CD. If there's a specific section that you must have on paper then what's the problem just taking a screen shot of that? You don't have to screen shot the whole online manual. You don't need a big thick physical manual telling you how the indicator stalk works if all you want to know is how to remove the rear headrests !

Edited by kodiaqsportline

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Why post all that ^, it's not the slightest use to the OP, nor anyone else?

Please note - I am not a mechanic or expert in anything.

 

On 16/11/2022 at 10:53, johnboy60 said:

What route got you to such a short address?

 

The link works directly for me and I can access the Owner's Manual, have you left some sort of open path, it's magic as it goes straight to the model being discussed, 'ow da do dat den? 😮

 

Edited by nta16
ETA: Please note - I am not a mechanic or expert in anything.

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11 hours ago, nta16 said:

What route got you to such a short address?

 

The link works directly for me and I can access the Owner's Manual, have you left some sort of open path, it's magic as it goes straight to the model being discussed, 'ow da do dat den? 😮

 

1 or 2 of the responders in this thread have stated that clicking on this link has taken them direct to the owners manual (they don't state which edition) - but I'm in the other camp - clicking on that libk takes me to a login page

 

for Skoda Germany which requires a password. It's tempting to wonder whether anybody is actually getting direct into the manual as they claim.

 

IanPerry316

 

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13 hours ago, kodiaqsportline said:

 

Presumably because it's an online manual?

 

 

I do understand. What I can't understand is why does OP thinks he has to download the manual. You can read it on a tablet, a phone you can even read it on the headunit itself.

 

How different is the online version to the printed offline version? What is the OP specifically looking for? ( I'm not convinced he knows )  The online version includes Videos / demos. How the **!&$ can you print off a video?  It's an online manual - the clue is in the description.  I go straight back to what I said before, I think Skoda have provided masses of information for all their cars which is available to anyone. To think all we used to have was a thick book filling the glovebox - I think it's brilliant.

 

I see the OP's issue like Encylopedia Britannica. You used to be able to buy a whole shelf worth of large heavy books, which they then transferred on to CD. ( mid-90's,  pre internet days ). It's like someone complaining that they can't print off the contents of the CD. If there's a specific section that you must have on paper then what's the problem just taking a screen shot of that? You don't have to screen shot the whole online manual. You don't need a big thick physical manual telling you how the indicator stalk works if all you want to know is how to remove the rear headrests !

 

You obviously can't see the problem, so perhaps I'd better explain it in (metaphorically speaking) words of one syllable.

 

Have you considered that some people, for whatever reason, might be physically unable to use a tablet or smartphone ?

 

Would you care to reconsider your responses in this thread taking into account such a possibility?

 

IanPerry316

4 minutes ago, IanPerry316 said:

1 or 2 of the responders in this thread have stated that clicking on this link has taken them direct to the owners manual (they don't state which edition) - but I'm in the other camp - clicking on that libk takes me to a login page

 

for Skoda Germany which requires a password. It's tempting to wonder whether anybody is actually getting direct into the manual as they claim.

 

My experience...

 

Going to https://digital-manual.skoda-auto.com/w/en_GB/welcome directly showed a German login prompt.

 

Going to https://manual.skoda-auto.com/004/en-com/Models first and selecting a model etc would redirect to https://digital-manual.skoda-auto.com/w/en_GB/welcome but show an owners manual.

 

Subsequent visits to https://digital-manual.skoda-auto.com/w/en_GB/welcome then continue to show the model I last selected rather than the German login prompt.

 

At some point the cookies etc set will expire and you will be shown the German login prompt until you reselect a model.

 

Nobody is trying to mislead you, the webpage behaviour will change based on your previous browsing 👍

16 minutes ago, IanPerry316 said:

Have you considered that some people, for whatever reason, might be physically unable to use a tablet or smartphone ?

Yes, and I sometimes prefer hard copy for a variety of reasons, including being able to write my own additional notes onto/into the document.

 

What I am having difficulty with is understanding properly what the issue with producing hard copy is, so going back to first principles, what is the file extension on the initial document? What other file extensions can you produce from "file->print" and "file->save as" dialogues?

Please note - I am not a mechanic or expert in anything.

 

53 minutes ago, IanPerry316 said:

1 or 2 of the responders in this thread have stated that clicking on this link has taken them direct to the owners manual (they don't state which edition) - but I'm in the other camp - clicking on that libk takes me to a login page

 

for Skoda Germany which requires a password. It's tempting to wonder whether anybody is actually getting direct into the manual as they claim.

 

IanPerry316

 

 

Ian,

I've just deleted what I put as I've just read @langers2k post and it's as he put, not that I understand cookies other than they're what Americans call biscuits.

 

That link previously worked for me as I had first found the the Owner's Manual where I always looked, on https://manual.skoda-auto.com/004/en-com/Models .

 

Thank you @langers2k for the explanation, it answers my question to @johnboy60.

 

 

Edited by nta16
full edit of post

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24 minutes ago, KenONeill said:

Yes, and I sometimes prefer hard copy for a variety of reasons, including being able to write my own additional notes onto/into the document.

 

What I am having difficulty with is understanding properly what the issue with producing hard copy is, so going back to first principles, what is the file extension on the initial document? What other file extensions can you produce from "file->print" and "file->save as" dialogues?

 

KenONeill - It's a technical thing with the format in which Skoda have 'put up' the webpage - as confirmed earlier by varoom it is not in downloadable .pdf form.

 

Attempting to use the Chrome "Print" command (either ink to paper or to create my own .pdf) produces a garbled mess (as varoom has also discovered), and the (presumed) only way to use either of these methods would be, as varoom stated, to screenshot each page individually & then print the resulting .jpeg(s). 

 

I suspect the manual has been uploaded in HTML (or some other basic programming language), and quite why Skoda should not provide a download facility escapes me. It's not as if the subject matter is like pirate downloads of films, music or TV programmes, and Skoda HAVE provided downloadable .pdf versions in the past. In addition I can't see that their would be a massive increase in costs to them in doing it.

 

Referring to a post from another contributor, I do not wish to download & print the whole manual - only (potentially) some of the pages that are online only, and which the paper manual points out are only available in the digital version. Perhaps, in the overall scheme of things, 10 or 20 pages/sections.

 

I can't think that it'll do much good but I'm thinking that I'll give Skoda a ring this afternoon & ask the questions of them.

 

IanPerry316

 

 

1 hour ago, IanPerry316 said:

Have you considered that some people, for whatever reason, might be physically unable to use a tablet or smartphone ?

That would be me!

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