1 hour ago, Neillvrs said:

has to be faulty gearbox for it to fail so soon and so few miles when they are servicing the car

 

I don't think anyone is questioning that your gearbox is faulty but in the absence of an extended warranty the repair cost is your responsability. What is the relevance of them servicing the vehicle?

 

FWIW you are being dragged down the usual path by the main dealer network, quote you a stupid price for the repairs and then offer a 50% contribution, you would be much better off taking the car to a transmission specialist.

 

If they have already dismantled the vehicle or are claiming that they have then they have you by the ghoulies and to add insult to injury you will have paid them £250 to do so.

I think I'd personally fight on a bit with 'skoda', not the dealership, try and increase their goodwill gesture, pointing out it has a fssh and that you've serviced with them last. It's a low mileage car just out of manufacturers warranty. See if they come back with an higher offer. 

If not, see if you could negotiate your £250 diagnostic charge down a bit. Then take your car to a independent gearbox specialist and pay at least half the price to have it repaired or reconditioned. If the o.p is stuck for an independent gearbox specialist I do know of a couple up north around 70 miles away from Leeds. Although I'm sure you'd have some closer to you. 

Good luck with it. 

Getting the actually result of a diagnosis is the first step.

?

Why was replacing the engine, or the gearbox even mentioned?

 

Is it the DSG, is it the MCU faulty, clutch packs, fly wheel, selector forks, or actually a gearbox totally sha-gged and needing replaced. 

 Unlikely that a gearbox and an engine, and if so a real issue for Skoda CZ and UK right there. 

To have any chance of getting redress you may need to resort to legal action, the Consumer rights act 2015, covers this, any item be it sn egg whisk to cars. In your case a recent low milage used car is covered by this, but your car was registered in 2018 if I understand right, 

The CRA 2O15, Stipulated that it is a reasonable expectation for any goods, In your case a used car is expected to last for 6 yrs i.e. be of merchantable quality,and fit for purpose.

If within 6 months of purchase it fails ,then you have a right to have it repaired, replaced or a refund, without YOU having to prove anything.

If it fails after 6 months of purchase then it's I cum ent upon you showing proof as to why it failed, which means you have to find an independent expert to examine it and say what the fault is.

In your case,  it's a border line case. 

My advice is seek advice from Citizens advice bureau, if they say you have a point, then seek a solicitor to seek redress.

First action is make a formal complaint in writing, explaining what is wrong, what you are expecting to happen to redress it, then if they will not accept or agree, then commission a legal to seek an outcome.

I am currently in a dispute for a  failed scooter, which is likely to be a long drawn out process, I bought it as a low mileage bike, the engine failed within 4 months 800 miles of use, the scooter was about 2 yrs old. ,but I expect to recover the majority of the expense from the trader.

Do not be fobbed off, be persistent, your claim is with the trader and not Skoda UK,

You may have to take it to the Small claims track at county court to get the matter settled, it will take time, but the Consumer rights act is strongly in your favour.

But you must make a formal complaint in writing ,setting out your position and what action you will take, if they do not want to discuss it.

Ultimately it is that will get their attention, normally it's the threat of legal action that gives results.

Be firm, be positive, take action.

Will keep trying to get answers and a result

 

It's rare that I would ever feel sorry for a main dealer but in cases like this they have my sympathy in equal measure with the purchaser.

 

7 hours ago, grldtnr said:

Do not be fobbed off, be persistent, your claim is with the trader and not Skoda UK,

 

Thats where I feel sorry for them, if it is a latent maufacturing fault the trader really doesn't deserve to be the one picking up the tab.

I wouldn't feel bad about, any trader worth the salt, will factor these problems in, and offer exemplary service. If they want the customer to cross the threshold. 

And yes, VW Group ought to have sorted this problem out, it isn't, just a Skoda problem. It's group wide , I should think there is a kick back from VW group to the traders to compensate, otherwise they will not have dealer networks to sell cars.

 

It is a VW Group wide issue, but then it is Skoda that manufactured at one point around 2,500 a day DQ200 DSG for the VW Group models.

That was in 48 applications.

At 2,300 last year.

http://team-bhp.com/forum/technical-stuff/247951-skoda-auto-has-produced-its-four-millionth-dq200-dsg-automatic-gearbox.html

 

http://briskoda.net/forums/topic/513578-very-strange-fault

 

 

 

Edited 19 May, 20233 yr by toot

Thanks for all the posts, news is good and all costs are going to be covered but will have a fairly long wait for the replacement by the sound of it

 

25 minutes ago, Neillvrs said:

all costs are going to be covered

If you don't mind me asking, who by?

2 hours ago, Neillvrs said:

Thanks for all the posts, news is good and all costs are going to be covered but will have a fairly long wait for the replacement by the sound of it

 

Good news, sounds like your persistence should pay off. 

On 19/05/2023 at 19:35, grldtnr said:

I wouldn't feel bad about, any trader worth the salt, will factor these problems in

 

What sort of net profit do you believe a trader makes on a second hand vehicle in order to "factor in" a £7500 repair bill 3 years after selling the vehicle?

@Neillvrs what are all these parts.   Just a mechatronic control unit.  Or a new / VW refurbished DSG. Or are you getting an engine and a gearbox as some person suggested was needed using their total lack of motor engineering qualifications?

Edited 25 May, 20233 yr by toot

On 24/05/2023 at 11:09, J.R. said:

 

What sort of net profit do you believe a trader makes on a second hand vehicle in order to "factor in" a £7500 repair bill 3 years after selling the vehicle?

 As a consumer,the repair costs are not my problem, if the problem is a known fault or design flaw, or there was an inherent unseen problem, the Consumer rights act 2015 is there to protect consumers.

As I am finding out with a unrelated problem with my CRA 2015 Claim on my motor scooter, if the consumer has had servicing carried out in compliance with t&C's ,and can show it hasn't been caused through abuse & neglect, then it's reasonable, in my view, to ask the trader to recompense, in the OP's case the gearbox failed with low mileage, in my case ,the scooter failed at 4,000 miles, on a 2 yr old bike, my case is currently waiting to be heard,after some quiet blatant prevarication from the trader, I 've lost patience with them, and now waiting for them to be ordered to settle.

Ultimately,it's far easier all round, if traders accept their obligations, it will cost them less in the end 

 

On 24/05/2023 at 12:09, J.R. said:

 

What sort of net profit do you believe a trader makes on a second hand vehicle in order to "factor in" a £7500 repair bill 3 years after selling the vehicle?

 

3 hours ago, grldtnr said:

As a consumer,the repair costs are not my problem

 

I have only quoted the initial relevant part which I guess is your answer to my question and not the diversionary waffle that followed.

 

You would have had more credibility by saying "The Magic Money Tree".

 

I feel doubly sorry for a dealer having sold a second hand VAG vehicle and 2 years later facing a claim for repair costs of £7.5k if the customer was of that mindset.

 

3 hours ago, grldtnr said:

Ultimately,it's far easier all round, if traders accept their obligations, it will cost them less in the end 

 

I guess there is no point asking you to explain how forking out £7.5k for a gearbox fault that in no way is of their doing is going to cost them less as it's not your problem.

Edited 26 May, 20233 yr by J.R.

@NeillvrsAny developments?

What is being replaced?

Still waiting, just the gearbox as far as they state but communication is not one of their strong points.

just chipping in, my 5 year old Kodiaq 37000 miles owned from new has just failed DSG. Extended warranty covering it all (although I think it won't go to warranty as skoda good will is paying for the part and most of the labour and I've got £250 excess on warranty) but the issue is getting the mechatronic unit- courtesy car booked for 4 weeks 'to tide me over' as a start!

Trying to explain taking the family on holiday in their Fabia when we use a Kodiaq is pretty appalling on a £30k+ car. They are suitably chastised, especially as I was due to replace it next month and I'm saying I'm seriously considering not having another Skoda based on how well I'm being looked after. I'm after some compensation for my inconvenience on top of the the warranty paying for the repair. But I'm glad I've kept paying for warranty!

Got mine back now and gearbox seems fine and has 2 year warranty on it. Stressed when I got the courtesy car that it needed to be big enough as was also going on holiday and it needed to take a wheelchair so had to be another Octavia/have large boot. Had that for nearly 2 months as they gave Octavia estate.  Whilst gearbox fine now there is a nasty vibration when driving that seems to come from the back as not affecting the steering wheel at all. Going back in 17th.  Do sometimes wonder why I've stuck with Skoda

 

On 04/08/2023 at 20:41, Sheffieldpaulsuperb said:

just chipping in, my 5 year old Kodiaq 37000 miles owned from new has just failed DSG. Extended warranty covering it all (although I think it won't go to warranty as skoda good will is paying for the part and most of the labour and I've got £250 excess on warranty) but the issue is getting the mechatronic unit- courtesy car booked for 4 weeks 'to tide me over' as a start!

Trying to explain taking the family on holiday in their Fabia when we use a Kodiaq is pretty appalling on a £30k+ car. They are suitably chastised, especially as I was due to replace it next month and I'm saying I'm seriously considering not having another Skoda based on how well I'm being looked after. I'm after some compensation for my inconvenience on top of the the warranty paying for the repair. But I'm glad I've kept paying for warranty!

 

Bickertons, or Rainworth as they call themselves now?

Car sorted. no more vibrations. Nothing obvious to me when doing visual check of car but apparently the rear tyres were down to the core and dangerous. Will be looking more carefully now and getting under/removing wheel to check in future.  I could question how they let me take the car back after they had it for 2 months if the tyres had been so bad without raising it with me as they did not suddenly get worse the day after I picked it up.  Do they not test drive cars anymore??

Even if they did it is a visual inspection that matters.  There are a lot of people that post on here with tyres down to the core.  The thing is the car is theirs to be checking that they are safe the  51 weeks of even 103 weeks it does not go to a garage. 

Edited 29 September, 20232 yr by toot

You are forgetting that it has to always be someone elses failing.